Manors of the Valley

It's too expensive. The one bedroom apartment size was fine, but the studio was tiny.

After almost 6 months, I rate them a 3.75 However, it's much less expensive than the others & maybe fair to say you get what you pay for..Started out a 4.5 but things have changed. Could be cleaner with more help & assistance for the residents. My Mom used to roam at night so they moved her to a secure facility with people with way more issues than herself . Need to get her moved back to second floor asap.

What they could improve on would be that it take sooooooo long to come to the residents room when paged or for admin staff to get back to phone calls

Make sure the staff is fully aware of food allergies. My father was deathly allergic to shellfish and on a day I was visiting (thankfully I was there) they served him shrimp. The staff is sweet but they are short staffed and they become overwhelmed, especially in memory care. My father had soiled himself during a visit and it wasn't until I offered to bathe him myself nearly 20 min later that someone was actually able to help. He had several falls and during a visit was left unattended in the locked dining room. I recommend not letting staff know when you're visiting and visit at random day/time

Well some of the staff is very attentive towards the patients. And some are not. Staffing is very short. The place itself is very nice.

Good so far Still assessing. Went here to economies on re the and it seems to be a good deal. I don't care for the foods. I have meadows some friends already. Saaucoon could be somewhat more polished but the facility is very clean.

They are short staffed and things are overlooked at times. I get frustrated when at times they use our elderly parents lack of memory or such to their advantage when things don't get done. They'll tell us, oh we did do this or that when my mom says they didn't.

Not a good place to sign your mother or any other family member the food is terrible service is bad the aids are terrible.

Parkland Manor does have some good folks there, the head nurse [name removed] really does a great job, however the management could be more hands on. The daughter of the owners [name removed] was a hands on manager but she has been gone for some time now and so things have begun to lack. The communication lacks and there is inconsistencies with the delivery of services like medication. When there is medication updates or anything regarding our loved ones health it is not communicated with our loved ones primary doctor. We think one there is a stable head manager things will really start to improve and expectations will be met.

I was not impressed with them at all for the fee they were charging.

Parkland Manor didn't have the homey feeling I was looking for. For instance, the dining room had fake marble tables. It seemed very institutionalized They don't make their meals there, which seems odd to me. Meals get made offsite and then are brought in, which is one of the reasons we didn’t go there. And again, it just didn't feel homey.

They do not really engage them much, the residents are usually just sitting in a room with a TV. I think the staff could be more encouraging and get her out because it is not doing any good for her. She does play bingo and goes to church but that is about it, I think there could be more going on in memory care. There are a lot of things she is missing and I think the staff could watch that better and be more attentive. You have to call and make appointments to come see your loved ones and the hours are difficult when you work. It is very expensive especially for what we are getting.

We have been disappointed with the care my parents have received. Whitehall Manor's response time to call buttons has been nonexistent. We have talked with management about that and some other issues, and I feel like they're trying to work with us. So we are cautiously optimistic. We had just hoped that it would be a better experience. We can see that the daily staff works really hard though. They're just completely understaffed.

Their services are sufficient, and they respond to needs. I think they could have more activities and more personalized attention to the residents. I would also like to see more food options. The bedrooms are cleaned daily, so it's always tidy, and they do the residents' laundry. I've never noticed any cleanliness issues in any of the spaces. They do a really good job in scheduling doctor appointments and transporting the residents, which has been super helpful. They also order and organize all the medications, so I don't have to do any of that.

Based on where our loved one is at now, the Parkland Manor community is more institutional looking.

Don't Go here is what I would tell friends. They left my loved one without feminine napkins for four days and I was out of state. I couldn't get to her. They installed a camera as a staff member was stealing from my loved one.

Staff were very friendly and tried to please my loved one as much as they could. Biggest disappointmen was communication, difficult to find someone to answer questions when main office was closed.

SVM is just a possible for me. It works from a financial aspect. The facility is ok. I would like to find better. [Name removed] , who actually did my interview, was very personable, informative and pleasant. We had a very good interview. However, I was not happy with the level of communication of the staff. My appointment was never officially confirmed by anyone at SVM, even after I left two voice mails and an email. And it wasn't until the morning of the tour that I was able to get a final confirmation. Unprepared.

My mom is happy so I'm happy, The staff here are friendly and address mom's needs. The food is great there and lots of activities although mom will not attend they are available. The keep it clean and grounds are nice as well. I overall give them a 3 out of 5 stars.

I didn't care for this facility at all. It seemed old and dark. Also too many people just lined up in front of the TV. Also, the workers did not say hi or acknowledge my presence on the tour.