Manors of the Valley

I have visited this facility as has another family member, in searching for a place for our parent. Dark, dingy. Absolutely no sign of activities, engagement or productivity of any kind in the memory care section. One room offered was large but bare and dismally dark and the other room had no door and was off the community room where, if someone inside fell, nobody would hear it. I saw sad, lonely-looking residents sitting alone, with their heads down, at empty tables waiting as though something was going to happen. This place looks terrible at any price and the air smelled of urine. I saw one staff member sitting with one lady. Our parent is not demented enough to live here in dim isolation. [Removed] can get better service at no cost to them while our parents have so few options in their frail and needy years, and can't afford decent care at an affordable price, after having worked all their lives! [Removed].

I did a tour here and the staff did a fine job showing me around and answering my question. but in the end, they would not accept my wife.

It's been two months that my parents have been at this facility. There has been good things, but equally bad things. I believe there is not enough help for this fairly large community. The food is not very appetizing. Most of the employees are very friendly and try to be helpful. There are always going to be a few employees that really just don't care. Some health issues have been ignored/overlooked for my parents and not reported. I'm not happy about that.

I schedule an appointment to see the community for a potential home for my mom. When I got there I was not impressed with what I saw and felt. The people who were there were rude. Not what I wanted in a community.

This is an older building and it did not seem to be very clean. The staff were nice during our tour. This is a distance away from us as well.

Was told that response time should be 10-20 minutes. After pressing the alert button. Was visiting 2x per day and not once did someone come without me going to front desk. When button is pressed, there is a beeper and light flashes outside room. Their system is antiquated, the latest button pressed goes to the top of the list. And once the nurse visits that room, they turn off the alert. Which turns off all the alerts behind the one they visited. This is absolutely crazy. And there is no communication between the ones that dispense the mess and the others who tell us that they will have the one who dispenses the mess come by. What a [profanity removed] show here! Although the nurses do smile and are not mean. That is the only reason that this place doesn't get 1 star.

For $[removed] a month in the memory unit I thought my husband would get better care. He is diabetic and they did not watch anything he ate. The place is dusty. You can see water stained where the roof leaks. I was told they check on everyone every 2 hours that did not happen at all. Also if a resident falls in their room there is no way to alert anyone. The food is disgusting and cheap and not healthy at all. They lost some of his clothes. Other people came in his room and actually took things. They don’t do any activities with them at all. I would never recommend this place to anyone

My Mom thinks she can get out of bed herself and go to bathroom. She can’t walk and falls. This resulted in 3 er trips and 2 hospitalizations in the 3 weeks she was in Saucon Valley Manor. She needed bed rails and bed alarms in order to be safe. Bed rails are not legal and staff said they wouldn’t be able to respond to the alarms. Owner was insisting they could take care of her but it was quite obvious she would continue to suffer injuries. She had a baseball size hematoma on forehead, 2 black eyes and face and neck badly bruised. I brought her home on hospice and hired staff at home. She needs constant supervision.

[name removed] is pushy beyond belief. She doesn't advocate for her staff. She doesn't seem to listen to her staff. The activities woman does double duty as an aide and decorator. She has no patience for residents and takes things over for them rather than letting the resident to an activity for themselves in their own way. I've seen a side of the activity woman that is scary. Putting on a movie or a football game is not an activity. They lost personal items like clothing. Other residents were wearing my family members clothing. We provided a bed and chair alarm to sound an alert of my family member got out of bed and first they lost it and second they didn't turn it on.

I would tell others to make sure that the staff are giving your loved ones the care that they need and not just leaving them to lay in bed. Make sure they are feeding them. They also hadn't done my husbands laundry, when I went in to visit he was in someone else clothes and his dirty laundry was laying in the closet .My husband also got sepsis while here. I do not recommend Saucon Valley Manor.

I was not impressed by our tour with Saucon Valley Manor. The facility felt dingy and dark, especially in the hallways. In the memory care portion of the facility the residents had no outside space to go to so they were just stuck inside. It is cheap, but you get what you pay for. I wouldn't recommend them based on our tour experience.

I looked at the assisted living on the top floor and it was ok, but when I walked into the memory care it was horrible. It was very depressing and institutional and they did not have a good outside area. I think the residents are well cared for it just did not fit what we were looking for.

Anytime I go there to visit my mother, everything is clean and there is no odor. The staff was friendly. My mother says the food is terrible, a lot of times it is inedible, and the activities are next to none. We think the place has a lot to be desired.

They are understaffed, although very friendly. The staff could be more hands-on and they could do better with hiring better qualified staff. There was an incident with my husband during his stay, which we believe was the result of an under-qualified or under-trained caregiver. They also did not engage him enough in activities either because they had him with the general memory care residents, who were at a higher level of care need than where he was at. They weren't able to individualize his care enough. The food at the community was good.

Independent Living building was separate from main bldg, so if at any time resident needed assistance w bathing, etc. they would have to move into main bldg; vaguely unpleasant smell in hallways; no inviting community gathering areas and I sensed no real social community (this all applies to Ind. Liv.- other units may be very different); apts were nice, with outside decks; staff I met are excellent

New units under construction but existing campus is cut up and dated. No outdoor facilities.

too dark and sterile. felt cold and depressing.

I have had family there in the past, and they seemed happy. I did not feel it would be a good match or as comfortable for dad. Things seemed very quiet and there seemed to be a lack of interaction with the residents.

They lost medication, and there were some discrepancies what was given. There were medications that were never given. They need some better staff. It's not the worst place around, but the medication mismanagement is huge.

This community was not very clean, it smelled. It wasn't just the typical nursing home smell, it was more of a dirty smell. However the staff was very friendly, one person in particular was extremely helpful. During COVID they did not have any activities, but before they played bingo. The rooms they provided were good in size, but weren't kept the cleanest.