Manors of the Valley

I would tell others to make sure that the staff are giving your loved ones the care that they need and not just leaving them to lay in bed. Make sure they are feeding them. They also hadn't done my husbands laundry, when I went in to visit he was in someone else clothes and his dirty laundry was laying in the closet .My husband also got sepsis while here. I do not recommend Saucon Valley Manor.

I was not impressed by our tour with Saucon Valley Manor. The facility felt dingy and dark, especially in the hallways. In the memory care portion of the facility the residents had no outside space to go to so they were just stuck inside. It is cheap, but you get what you pay for. I wouldn't recommend them based on our tour experience.

I looked at the assisted living on the top floor and it was ok, but when I walked into the memory care it was horrible. It was very depressing and institutional and they did not have a good outside area. I think the residents are well cared for it just did not fit what we were looking for.

Anytime I go there to visit my mother, everything is clean and there is no odor. The staff was friendly. My mother says the food is terrible, a lot of times it is inedible, and the activities are next to none. We think the place has a lot to be desired.

They are understaffed, although very friendly. The staff could be more hands-on and they could do better with hiring better qualified staff. There was an incident with my husband during his stay, which we believe was the result of an under-qualified or under-trained caregiver. They also did not engage him enough in activities either because they had him with the general memory care residents, who were at a higher level of care need than where he was at. They weren't able to individualize his care enough. The food at the community was good.

Independent Living building was separate from main bldg, so if at any time resident needed assistance w bathing, etc. they would have to move into main bldg; vaguely unpleasant smell in hallways; no inviting community gathering areas and I sensed no real social community (this all applies to Ind. Liv.- other units may be very different); apts were nice, with outside decks; staff I met are excellent

New units under construction but existing campus is cut up and dated. No outdoor facilities.

too dark and sterile. felt cold and depressing.

I have had family there in the past, and they seemed happy. I did not feel it would be a good match or as comfortable for dad. Things seemed very quiet and there seemed to be a lack of interaction with the residents.

They lost medication, and there were some discrepancies what was given. There were medications that were never given. They need some better staff. It's not the worst place around, but the medication mismanagement is huge.

This community was not very clean, it smelled. It wasn't just the typical nursing home smell, it was more of a dirty smell. However the staff was very friendly, one person in particular was extremely helpful. During COVID they did not have any activities, but before they played bingo. The rooms they provided were good in size, but weren't kept the cleanest.

Most of the staff hates their job and it shows in the care and treatment of residents. This is not my opinion, but direct from staff members. My family member has lived there for more than a year and yet to receive a shower, even though during our tour we were ensured they could accommodate showering needs. At the most it's quick once over with a wet towel and done. Breakfast is at 8am-10am and once again the meal was missed due to not having the resident ready until 10:30. This happens at least once a week. We have been seeking other facilities that can supply the level of care needed and promised. I cannot give too great of a review for fear of revealing who my loved one is. In the past when we have complained to management my loved one suffered retribution from the staff because of it. By the way, inspections and fire drills are a joke as prior notice is given when such things occur. During fire drills many residents are not even taken from their rooms as it would be too much trouble.

DO NOT consider this place. For a little over [price removed] you get below average food, that is not nutritionally balanced, frozen mush for pureed food, And Watered down soup. For an additional [price removed] you pay for cable that never works and the WiFi is too weak. No one seems to care about complaints on these issues. You get no activities, the residents are bored, and at the mercy of the staff who spend more time decorating for holidays than resident care. Your laundry has to overflow before anyone considers doing it, and items are often Thrown in a bag and not folded. The phones are NEVER answered, you better off calling 911 for a welfare check. I was in shock to see all this. I would NEVER recommend to my worse enemy to Bethlehem Manor. They have little dignity for old people.

Facility is very under staffed and the staff that is there is hit or miss with whether they can be bothered. The individual who I guess oversees the whole place, [name removed]...she's very friendly when you're considering sending you're loved one there. But once you cut the check she is cold and minimally responsive.

They are way understaffed. Unable to properly take care of a helpless patient.

They are mean to patients, they are ignored and often yelled at. The facility is dirty, individual rooms almost never cleaned. Showers are not given regularly and the food is awful. I would give a negative star review.

Saucon valley was a nightmare. They lied to me. They moved me from Independent living to Assisted without talking to me about it. Then they told me I couldn't keep my dog there. At which point I decided to move back home. And the food was absolutely awful. I had to go into the hospital a week later and the food there was 20 times better.

Stay away a very poor facility. Likely the level of care need in my wife's situation was beyond their ability. Don't send your loved one to that facility.

Avoid this place. They didn't take care of her unless I called the manager. My mom begged to go home! That's where she is now. They touted the ambulatory care but didn't have two persons available to lift my mom to change her. She would then have to wait hours for someone to help her.

I moved my husband bc the care was so insufficient. He lost 20 lbs in one month, was over medicated at time or not medicated for pain, had soaked diapers almost daily at evening time where he wasn't rounded on all day, and was left in his chair mostly every day ALL DAY. He could walk when he went there and when I pulled him he could hardly stand up. He's been in the new facility for only 5 days now and is getting balanced home cooked meals daily 3x a day as opposed to getting just mashed potatoes with a little minced type of meat in it for lunch AND dinner daily. There were NO ACTIVITIES and very UNDER STAFFED. Only one aide on mostly every evening and one med tech that took care of both floors. She always did the 1st floor first bc the pts were more alert and functioning so that was easier and by the time she got upstairs to the dementia ward meds were always late. The place was not kept clean and they lost several of my husbands items of clothing. I could go on but I won't! I compare the care there to that of a poor mother dog locked up in a cage spitting out puppies with no regard to care, health or age and filth. If you want honesty you just got it. I'm an RN and I know the difference between good quality care and deplorable. Some of the aides were very nice and a few of the med techs as well, but they have no say so in scheduling and what is allowed or not. The place should be closed down.