Manors of the Valley

The Staff has really been great in transitioning my father into the proper dementia care he needs. Our family loves the facility.

My mother has been at SVM for 1 year. She has Dementia and had been moved to a secured unit 3 months after admittance. I can't be more satisfied with the care she is receiving and the Staff is wonderful. She is safe and she does enjoy most of the activities and has made a few friends which is good for her level. Since she has been there I feel better that I know that she is being cared for lovingly and respectfully. She is in a very good place.

I am happy with the care at this community. The staff are outstanding. The meals are good and alot of basic meals that my mom does like. They do offer my mom alot of activities and she likes getting her nails done. She is participating in bingo and the community meetings and field trips to the store.This has taken alot off of me know she is happy in a large room and I know this is a great home for her. I do recommend the care and value for other families.

Overall our experience with Whitehall Manor has been a good one. The staff seems friendly and professional, and they've been very easy to communicate with when any issues have come up. The facility is clean and well kept, and I think they take good care of the residents.

Saucon Valley Manor keeps my father young and active with all the activities.

There’s no other place like Saucon Valley Manor! Great staff, great food, nice clean facility.

Great place to live!

The staff is wonderful and very supportive. The facility is very clean. My husband's room is enormous. He loves the high ceiling with the fans. There are several activities available. Sometimes my husband attends. He seems to enjoy the activities that he attends.

We are comfortable here, and overall, we have had a positive experience. The apartment size is outstanding and very comfortable, and the staff is friendly and accommodating. We would rate the friendliness, quality of care, and administrative staff highly. We do not require much care ourselves, but the staff has been attentive and helpful when needed. There are plenty of activities, and we appreciate the variety offered. Cleanliness could be improved somewhat, particularly around the food station in Building 2. The juice dispenser sometimes smells bad and does not look clean, and the hot-water containers for the food could also use more attention. The biggest area for improvement is the food. There is too much breaded and fried food, while the vegetables are often overcooked and repetitive. On multiple occasions, the food has been cold and soggy. We would like to see more nutritious and varied meal options, especially for an older population. Overall, we are comfortable here and appreciate the staff and spacious apartment, but we feel the value for the money could be better, particularly when it comes to the quality and variety of the food.

My Mom is in memory care and loves it. The caretakers are loving and kind. The activities have increased lately which I appreciate. I would recommend. It is played back and calm which I think helps the memory care patients

The staff at Whitehall Manor are always so friendly and helpful. They really make you feel welcome and are always willing to help with anything you need. You can tell they genuinely care about the people there, and it makes a big difference. I highly recommend Whitehall Manor to anyone looking for a caring and welcoming place.

Very friendly and helpful. Seem to really care for residents. Very clean and apartment size is good for my dad. Food is average (3) per my dad but definitely much better than what he could cook. Seem to be plenty of activities but my dad has done only a couple.

Everyone has been helpful and very caring about my sister.

1/Overall experience, it was hard to get used to, but now it's like home . 2/ This place is clean 3/ the majority of the people are friendly and easy to get along with. 4/ the staff is truly concerned with the care of the residents. 5 / don't see the Administration staff and suggestions are pretty much ignored. 6 / food leaves a lot to be desired and the serving is terrible, the food is scooped out and put on a cold plate, so when you get it , lucky to be warm . They need training on how to dish out food. Kitchen needs someone closer to a chef, they need recommendations from a dietitian. But the soup is always hot and good. The stuffed chicken is good as long as it's hot. Lunch meat sandwiches are a joke 2 very thin lunch meat with a slice of cheese, usually served on a croissant. Why can't we get a decent sandwich on rye or other bread , croissants seam to be big here. Pasta is usually not cooked well or mushy. The ham with pineapple is big on Sunday and is good except for size of serving.7/ there are 2 ladies that do activities and are good at it and very friendly. 8 / I can't really comment on this question.

Plenty of program activities-variety, good food- variety, clean and well maintained facilities. Great staff

My family member has had difficulty finding a nurse/aide/tech when he wanted one or had a question. The aides clean his room and change sheets UPON REQUEST. My family member doesn't know when to request it and "doesn't want to bother them." This is not good. He needs it and they should ask him. They are helpful and communicate with family very well and often. Every one is kind and compassionate. The residents are respectful of one another. The manor is clean. The food is good.

I would rate this a 4/5 stars only because of dull plain hallways and lack of clear signage for directions. The care of our loved one was also good with some caregivers better than others. Sally had many medical issues and I think a few people found her uncooperative and didn't realize the extent of her problems. I think your staff would benefit from having a move in hello/welcome to introduce themselves to your new residence. It would go a long way to make them feel welcome. That being said, [Name Removed] was so kind and accommodating. Sally had a hospitalization and needed to change rooms because she needed more care and she gave us some extra time to get her moved to the new room. She was very responsive to any questions and able to meet with [Name Removed] team when appropriate. I would recommend SVM without reservation.

The marketing director. [name removed] was very outgoing. Very friendly. Services of the PCP doctor comes to your apartment. The pharmacy delivers our medication. The majority of the residents are very friendly.

The food is good. The staff seems to do a good job with care. There are a lot of activities for the residents. The room sizes are large for a single occupancy. The cleanliness is hit or miss. Good Shepherd rehab seems to be very effective. Overall its a good experience for my step father.

It's hard to judge since my husband is unable to walk and doesn't go to activities. One thing I would caution them about is they do nor accept Medicade so if you run out of money your out. Also you need to supply every thing there was only a bed and chest in room no tv and tv is extra. Maybe this is typical not even a light. And I didn't realize that all his meds are extra and quite high. But he is comfortable there and seems to get good care. Also price was different than quoted and they added extra for his care. But it is still cheaper than other places