Manors of the Valley

My family member has had difficulty finding a nurse/aide/tech when he wanted one or had a question. The aides clean his room and change sheets UPON REQUEST. My family member doesn't know when to request it and "doesn't want to bother them." This is not good. He needs it and they should ask him. They are helpful and communicate with family very well and often. Every one is kind and compassionate. The residents are respectful of one another. The manor is clean. The food is good.

I would rate this a 4/5 stars only because of dull plain hallways and lack of clear signage for directions. The care of our loved one was also good with some caregivers better than others. Sally had many medical issues and I think a few people found her uncooperative and didn't realize the extent of her problems. I think your staff would benefit from having a move in hello/welcome to introduce themselves to your new residence. It would go a long way to make them feel welcome. That being said, [Name Removed] was so kind and accommodating. Sally had a hospitalization and needed to change rooms because she needed more care and she gave us some extra time to get her moved to the new room. She was very responsive to any questions and able to meet with [Name Removed] team when appropriate. I would recommend SVM without reservation.

The marketing director. [name removed] was very outgoing. Very friendly. Services of the PCP doctor comes to your apartment. The pharmacy delivers our medication. The majority of the residents are very friendly.

The food is good. The staff seems to do a good job with care. There are a lot of activities for the residents. The room sizes are large for a single occupancy. The cleanliness is hit or miss. Good Shepherd rehab seems to be very effective. Overall its a good experience for my step father.

It's hard to judge since my husband is unable to walk and doesn't go to activities. One thing I would caution them about is they do nor accept Medicade so if you run out of money your out. Also you need to supply every thing there was only a bed and chest in room no tv and tv is extra. Maybe this is typical not even a light. And I didn't realize that all his meds are extra and quite high. But he is comfortable there and seems to get good care. Also price was different than quoted and they added extra for his care. But it is still cheaper than other places

Her apartment is very nice, and fairly clean. Most of the staff is very attentive and very caring. Most the food is good, she doesn't complain about that too much. They have lots of activities some of which she participates. It helps to keep her social.

Mom is happy. That's what's most important. The staff is calm even in difficult situations. Mom is in memory care. Not a lot of activities but not many could participate. Some exercise would be nice but Mom walks a lot. Mom likes the food and has gained some weight which is good. Like most places, staff shortages or callouts are a problem. They do the best they can.

Overall experience went well. Mom likes it there, except she is bored. Very clean facility, workers are very helpful. She likes getting her hairline once a week, but they don't always remind her, or she forgets because of short term memory. She says meals are good, but does not remember what she ate. She needs help in the shower, but she will not ask. Like the idea of a call button around her neck if she needs help.

I feel that it is a good value for the care my mom received. The staff was kind and did a really good job caring for my mom. She was happy there. The activities director planned nice activities that my mom always participated in and enjoyed. The owner is excellent and very involved. She really knew my mom which I appreciated. Her communication is excellent. The building is a bit older compared with others we looked at. However, we were very happy with the care she received.

Saucon valley manor was excellent. Very warm and communication was great. Good management- Very much recommend. It's clean and comfortable.

Overall good -nothing is perfect. My Mom is in a much better place than being home alone. I feel she is doing more now than she has for many years. The only draw back is the size of the room. Thank you! My daughter said "Mom mom likes the residents " and the food is very good! There are a lot of activities.

The building and accommodations are a little old but otherwise it's a very nice place. Very spacious rooms . The staff was wonderful with my mother. I feel they went above and beyond, trying to accommodate her needs. A little disappointed with communication with the office staff.

When they have enough people it's good but when they don't, things tend to not get done. My Mom will need Medicaid available facility because her money is running low.

The food is good, the staff is friendly and responsive. Wellness staff is responsible.

The staff at the facility is very helpful, and cares about the patients. Patients being my word for those under their care, though it may not be the right word

Staff is good She is now on hospice care floor so I get more updates from hospice nurses Activities are great even though she would not participate but did see other residence enjoying Food is fine but with her dementia she isn't eating much anymore.

What I like the most about this community is the ease of medication, taken care of by Med Tech. Care from the residents Aids. And friendliness. Transport to appointments.. Availability of drinks. The people, nurses, med techs , Aids , transfer Drivers.

Staff is great. Food is good. Experience in dining room is good. Activities need improvement.

This is a nice old town . It's a nice walk in any direction. Seniors can ride the Public Transportation. Bus for free. Pharmacy , Bank , Library , Parks are close . I'm in Independent Living. But if I ever need Assisted Living or Nursing home help that is all available here in the 3 buildings at this location. I enjoy living here at Daucon Valley Manor in Hellertown, Pa. I'm a Resident here for 1 year now .

Most of the staff is very very compassionate and friendly and helpful. My mom's biggest complaint there is that other residents walk in and out of her room and if she keeps it locked then she has to find somebody to unlock it every time she comes and goes. Otherwise she says it's okay there. She is in the memory care unit. Which is a little different. And she does have to ask for everything because they do not let them have anything, not toothpaste nothing. And unfortunately for my mom she's very highly functioning so it's a little frustrating. Food is good and she is adjusting well so they must be doing enough of the right things