Manors of the Valley

Overall our experience with Whitehall Manor has been a good one. The staff seems friendly and professional, and they've been very easy to communicate with when any issues have come up. The facility is clean and well kept, and I think they take good care of the residents.

Saucon Valley Manor keeps my father young and active with all the activities.

There’s no other place like Saucon Valley Manor! Great staff, great food, nice clean facility.

Great place to live!

Very friendly and helpful. Seem to really care for residents. Very clean and apartment size is good for my dad. Food is average (3) per my dad but definitely much better than what he could cook. Seem to be plenty of activities but my dad has done only a couple.

Everyone has been helpful and very caring about my sister.

1/Overall experience, it was hard to get used to, but now it's like home . 2/ This place is clean 3/ the majority of the people are friendly and easy to get along with. 4/ the staff is truly concerned with the care of the residents. 5 / don't see the Administration staff and suggestions are pretty much ignored. 6 / food leaves a lot to be desired and the serving is terrible, the food is scooped out and put on a cold plate, so when you get it , lucky to be warm . They need training on how to dish out food. Kitchen needs someone closer to a chef, they need recommendations from a dietitian. But the soup is always hot and good. The stuffed chicken is good as long as it's hot. Lunch meat sandwiches are a joke 2 very thin lunch meat with a slice of cheese, usually served on a croissant. Why can't we get a decent sandwich on rye or other bread , croissants seam to be big here. Pasta is usually not cooked well or mushy. The ham with pineapple is big on Sunday and is good except for size of serving.7/ there are 2 ladies that do activities and are good at it and very friendly. 8 / I can't really comment on this question.

Plenty of program activities-variety, good food- variety, clean and well maintained facilities. Great staff

My family member has had difficulty finding a nurse/aide/tech when he wanted one or had a question. The aides clean his room and change sheets UPON REQUEST. My family member doesn't know when to request it and "doesn't want to bother them." This is not good. He needs it and they should ask him. They are helpful and communicate with family very well and often. Every one is kind and compassionate. The residents are respectful of one another. The manor is clean. The food is good.

I would rate this a 4/5 stars only because of dull plain hallways and lack of clear signage for directions. The care of our loved one was also good with some caregivers better than others. Sally had many medical issues and I think a few people found her uncooperative and didn't realize the extent of her problems. I think your staff would benefit from having a move in hello/welcome to introduce themselves to your new residence. It would go a long way to make them feel welcome. That being said, [Name Removed] was so kind and accommodating. Sally had a hospitalization and needed to change rooms because she needed more care and she gave us some extra time to get her moved to the new room. She was very responsive to any questions and able to meet with [Name Removed] team when appropriate. I would recommend SVM without reservation.

The marketing director. [name removed] was very outgoing. Very friendly. Services of the PCP doctor comes to your apartment. The pharmacy delivers our medication. The majority of the residents are very friendly.

The food is good. The staff seems to do a good job with care. There are a lot of activities for the residents. The room sizes are large for a single occupancy. The cleanliness is hit or miss. Good Shepherd rehab seems to be very effective. Overall its a good experience for my step father.

It's hard to judge since my husband is unable to walk and doesn't go to activities. One thing I would caution them about is they do nor accept Medicade so if you run out of money your out. Also you need to supply every thing there was only a bed and chest in room no tv and tv is extra. Maybe this is typical not even a light. And I didn't realize that all his meds are extra and quite high. But he is comfortable there and seems to get good care. Also price was different than quoted and they added extra for his care. But it is still cheaper than other places

Her apartment is very nice, and fairly clean. Most of the staff is very attentive and very caring. Most the food is good, she doesn't complain about that too much. They have lots of activities some of which she participates. It helps to keep her social.

Mom is happy. That's what's most important. The staff is calm even in difficult situations. Mom is in memory care. Not a lot of activities but not many could participate. Some exercise would be nice but Mom walks a lot. Mom likes the food and has gained some weight which is good. Like most places, staff shortages or callouts are a problem. They do the best they can.

Overall experience went well. Mom likes it there, except she is bored. Very clean facility, workers are very helpful. She likes getting her hairline once a week, but they don't always remind her, or she forgets because of short term memory. She says meals are good, but does not remember what she ate. She needs help in the shower, but she will not ask. Like the idea of a call button around her neck if she needs help.

I feel that it is a good value for the care my mom received. The staff was kind and did a really good job caring for my mom. She was happy there. The activities director planned nice activities that my mom always participated in and enjoyed. The owner is excellent and very involved. She really knew my mom which I appreciated. Her communication is excellent. The building is a bit older compared with others we looked at. However, we were very happy with the care she received.

Saucon valley manor was excellent. Very warm and communication was great. Good management- Very much recommend. It's clean and comfortable.

Overall good -nothing is perfect. My Mom is in a much better place than being home alone. I feel she is doing more now than she has for many years. The only draw back is the size of the room. Thank you! My daughter said "Mom mom likes the residents " and the food is very good! There are a lot of activities.

The building and accommodations are a little old but otherwise it's a very nice place. Very spacious rooms . The staff was wonderful with my mother. I feel they went above and beyond, trying to accommodate her needs. A little disappointed with communication with the office staff.