Mainstay Healthcare Management

Friendly and supportive staff. Also the meals look appetizing. I would recommend.

When we first went in there was not a person at the front desk I asked a man didn't know if he was staff we met the person she went over some information we asked some questions then she took us in the back to memory care the first time I noticed everything was out dated I saw three people in memory care there was not any enter acting with the people they was just sitting looking at a TV with no sound we met two staff workers my husband asked some questions only one spoke the rooms was out dated the room we saw for my brother was in the back conor where I think he would have been left out in his room it just wasn't the place I would want my brother to be at.

Brookdale after 1 year : Food is fair, however, needs more variety, staff smiles. Rooms are clean. Facility itself needs some sprucing up, update. Going thru the 3rd activity director. So hopefully this one stays. The major increase in rates is actually not acceptable. The size of the facility is nice in that it's easy to maneuver. Residents need to be able to be independent: walk or use wheelchair alone, shower without assistance, dress independently eat without assistance. Family needs to be involved to provide help : bring snacks, arrange and sometimes clean room, medical care .

Excellent facility, clean & attractive. Staff friendly and fairly helpful, but slow to help with government paperwork. Staff Dr/pa too busy, not very responsive. Food too bland for my cousin, but I imagine same elsewhere. Very few men and no focused effort on activities for them. My cousin is not used to having other people around, so he'd have problems just about anywhere. It would be nice if they had grounds to walk around in like a couple of other places we saw, but thankfully the tv options are plentiful!

Food service and quality is going downhill. Short staffed and a lot of turn over. As we get older changing people so much is uncomfortable for the residents. Some take better care of the residents than others. I would not recommend them at the moment. It may improve since Sunburst bought it.

My mom loved the two rooms with den and kitchen in one and bedroom in other. There seems to be a lot of turnover. There are times that you may not see any staff at all when you visit. My mother passed in June. I would have tried to move her to another facility. I had to stay on director to get her clothes washed, get her shower, get her room cleaned. She was assessable but it was a constant struggle. My mom would press her necklace and response time would often be more than 15 minutes and often 30 minutes...

Grand Villa was not a good fit for my wife. She needed more care and we transferred to a skilled nursing facility.

Owner is cheapskate repairs only after very many requests. I recommend with caution.

Food, activities and socialization needs work. My dad didn't have anyone his mental level to talk too. Very lonely for him. Loving workers were great.

What we like the most about the community is the activities and cleanliness. There is no communication with management and billing. The lady that does the billing ask me what my plan was for my Mom two months after she was gone from the facility. It's a scary thought that someone like that is in charge of billing. I can only imagine of residence that don't have anyone checking on them.

The care there has been good even though they are always short staffed (as is everywhere) I would recommend

Other facilities aren't as nice as this one as far as the environment goes. I do like this facility... it is pleasant, doesn't smell bad and has a nice layout and access to outside. They are going under new ownership and hoping for improvements to staffing. I recommend paying close attention to the care as some staff are not as attentive or compassionate as others. You have to advocate for your loved one.

It is close to my mother's house, and easily accessible to family & friends. No, we would not recommend. Our mother was at the highest level of care, and we don't feel like she received that level. Her apt/room wasn't cleaned or ready for her when she first arrived. Several personal items went missing. They were reported but never replaced. We felt like if she remained there, she would have declined rapidly.

The sales Director has just started [date removed]. She quit by [date removed]. Seems to be a high turnover at this facility. Not much gets done for the residents. My mother included. She cannot hear or see and needs care.

It was a good place but my husband just doesn't want assisted living situation. I did get the impression that women were generally more satisfied than men. Food was so so. Most of staff was decent; a couple did a lot of sitting. The director was not there many times when I tried to see her, but I think there's been another change

The administration was very nice but overall they seem understaffed and have maintenance issues. I would not recommend that facility. I would sum up the experience as somewhat disappointing. Again primarily due to lack of staffing and maintenance, the owners need to invest more in staff.

Administrative staff 1 they charge her a lay fee and some type of credit card fee. When they had permission to withdraw the funds from her account but still charged. Her and never refunded the money. They? Take the money out super late in the month and then charge a late fee. She doesn't eat their food. She doesn't participate. Value for the money: kind of expensive

They did not respond to maintenance requests on a timely manner. Their meals are okay. They could improve their laundry room for the residents. The apartments need some updating. The office staff is not accessible at all times. Their emergency number for after office hours is not run well. We are disappointed by the choice we made.

Nurse and some staff are shared with Sunabella. This caused the nurse to quit. Laundry isn't done regularly and gets mixed up so my wife has been doing it instead. They are short staffed and on the 6th director in 4 years.

Office staff was really nice. The place could use an update.