Mainstay Healthcare Management

Mars hill charged me for a month and just NOW gave me a refund. The floor staff is wonderful- they loved my momma. The management at mars hill,[names removed] NEVER said they were sorry for my loss - just kept asking "are you out yet?" I was packing all my momma's stuff up all by myself. I was there every day with my momma. I was very close to her. They were cold and insensitive.

The staff and local management were very friendly and my Dad liked them. Unfortunately for some reason it's extremely difficult to get things straightened out when you have any issues. My Dads emergency pendant didn't work and it took over a week to get one that worked. He had a fall and could not get anyone so he called me on my phone and I had to call the front desk to get someone to help him. My Dad was not offered any special diet or any choice of food. His Doctor wanted low sodium diet which I told them but everyone there gets the same food served to them. He was not supposed to have any medications given to him by the staff at the Oaks because he was capable of administering his own meds that he got from Lo Cost pharmacy as stated by his primary care physician. However, numerous times they tried to bring medications in and give it to him which he had presence of mind not to take them. I called and reported this each time. Never could get a key to his mailbox to get his mail. Had to ask someone up front to get it out for us. As I said first, the staff were very friendly but resolving issues just didn't seem to happen for whatever reason. I feel that I must be honest with what made us remove my Dad from this facility because I know that A Place for Mom is a very reputable business that would not want to recommend a sub par facility.

Got a call on Sunday morning where at shift change they found my mom sitting in chair with laceration to head that no one was aware of what happened.. another time when she fell and broke her hip it was days before she was taken to hospital for treatment.

I did have to move my loved one out of Chapman Manor, so that experience is reflected in my ratings. Poor communication was the main reason we left.

I'll be honest, I'm not impressed. I don't think it's a good place. There are new staff every three weeks it seems. Right when my mom gets to know a staff that is helpful, they tend to leave or get fired. The person that originally showed us around got demoted and then left or not fired. There are no activities, from what I understand the staff that makes the food are rude. The staff I met over a year ago were great, but none of them are there anymore.

Overall experience is a 2, thru no faults of the facility. Not impressed with the housekeeping in the residence rooms. Common areas were good. #3 Rate a 4. There were two members of the care staff l would rate a 5. They were extremely attentive to my dad. I don't think the assessment done on my dad prior to his admission was accurate and that he needed more skilled help than they were prepared for which led to many issues, especially frequent falls. #5 l would rate a 4. #6 rate a 3, but my dad was a very picky eater and he liked the temperature of his food extremely hot. #7. Rate a 4. Dad was not much into arts and crafts, not much of a social person either which made it difficult for him to be around strangers. #8 rate a 4 it was a fair price

It's too easy to call a home with people in various states of debilitating disability "depressing," but that word comes to mind. This place has a veneer of cheeriness, which the residents themselves uphold with smiles and waves. The staff act very nice too. Weekends, the place seems adrift, with leadership missing and activities simply not begun or changed before they've even begun. The food is horrendous, unless the goal is to shorten lifespans: school-lunch type food that flies in the face of all studies on what constitutes healthy eating: white bread, processed meat, lots of sugary desserts and nary a fresh vegetable or fruit. Is this really the best we can do as a nation? Am aware of the more expensive homes having many more resources and better food and attention to the elderly and infirm. We have become blasé as a nation about how we treat the aged, and I hope some compelling leader steps up about these inequities, and that I myself never suffer the same fate as these elders.

We only stayed there for three months because the care was not very good, a large medicine error was basically shrugged at, and management was very dismissive of any concerns. I believe all issues stemmed from the management that started right after we moved. Many long term caregivers were let go, new ones weren't properly trained and they were often short staffed because new people didn't enjoy working for the new management and quit regularly. No consistency in care. I kept trying to make things better and it just got worse. I was there every day and if my mom's care was poor, it makes me wonder about the care of others that were less fortunate. Thanks for all of your help. It wasn't something that we could have predicted because the management changed right after she moved in and layoffs started soon after.

When I moved in, I was told I would have housekeeping, maintenance all utilities and three meals a day.a couple weeks after I moved in I was told there was no housekeeping. Shortly after that, the management announced that they were cutting back to two meals a day, and one of the meals would not be served in the lunchroom, but rather in the clubhouse and would be brought over. Well, that didn't go over very well and after a couple of weeks, they rescinded that announcement. and I started looking for another place to live. The final straw came when they also announced that they would be no maintenance and that we would have to do anything that needed repairing on our own and the rental price would be going up. They fired the landscaping crew and the grass was not cut for two months. I ended up cutting the grass in front of my own apartment myself in the heat in July and August. The food was horrible. The dining room was filthy. Every time you touched the surface your hand would stick to it your shoes stuck to the floor as you walked through. All the food was fried greasy certainly not for people who had health conditions. Overall, I wouldn't recommend Millcreek Manor to my worst enemy. I loved the location and I loved my apartment, but the administration was wicked.

I don't recommend this place, the people that work there are nice but they do not take care of the people. I made sure that my husband got a shower every other day and I changed his sheets on the bed, I took his clothes and sheets home to wash. He was there for 2 months and his bathroom and floor got cleaned once. They didn't have to do anything for him and they tried to go up on his rent saying he was a level 3,he was not even the level 2 they said he was Every time I went there he was in his room. Even the workers there said he was no problem. They didn't even have to do anything for him. The meals were the cheapest they could go, they had pizzas and sandwiches alot.b.

There are no RN's on the premises. Staff is not properly trained in Memory Care. Show up everyday on your loved ones. I do not recommend Grace Manor at Lake Morton to others.

I’m very disappointed with Grand Villa- when we moved my mom in we were told how they would keep my mom some what active and that has not been the case. My mom has declined significantly since she has been at Grand Villa at this point we just don’t know what to do

I would not recommend it. while there are a couple of quality staff, it is not managed well and my mother definitely does not get the services that we pay for.

I would not recommend Savannah Court of Maitland as it is run by the same director as a previous facility we had a poor experience at. Their rehab facility there was great though.

Tremendous degree of turnover, but responsive in addressing the concerns. Beginning to make necessary repairs and upgrade to facility and staff.

My loved one was previously a resident at Windrush Assisted Living and overall the experience at this facility was not great. The cleanliness, friendliness and staff were good. The meals were okay. However, the care services were not great. The facility was acceptable, but not really a good fit for Dementia or Memory Care patients like my loved one. Some of the staff were not too good with handling my loved one's Dementia.

Some improvements - a cleaner place in the cafeteria and the staff and more apartments to help out. Also no what is available when someone needs to leave and always having to wait 20-30 minutes for you to walk out the door and visit

The communication is not good at all. To be fair, they were transitioning a lot of positions at the time we moved in. However, it was not communicated to us that they did NOT have a Physical Therapist contracted to work, so my loved one lost ALL of her month long progress from her rehab facility after her stroke. Some of the nurses were real and amazing, but too many didn't know how to treat an elderly person with respect and dignity and about treating them like an actual human being. The move in process was easy, they have a hotel dolly to help. Our loved one actually needed Memory Care, but when we moved in they insisted that she was AL. Low and behold, she needed Memory Care and they put her in theirs. Well, Ivy Springs Memory Care was for extreme cases and they went through sun downing drastically. My loved one was traumatized by the couple of days she was in there. Overall, this facility did not work out for us and we had to move her to a place more suitable for her. If I had to list the reasons for leaving, they would be: 1. Low functioning and traumatic Memory Care 2. Lack of communication/misleading communication 3. Less than friendly nursing staff (not all, but a couple of the ones she interacted with) 4. Lack of a physical therapy program 5. Deterioration of my loved one's physical status.

Food is not good portions are very small and it tastes like cafeteria food with a very odd taste and there's no meal service at dinner my parents have to lug their dinner up to their room at lunch time it's ridiculous no one told us this upon check-in and move in. I'll give it a c- overall.

Our family had an in person tour with Oaks at Habersham and the reason for the overall rating is simply because they seemed confused. We had an appointment and we waited for like 30 minutes before anyone came to talk with us. So we were turned off pretty quick there. Plus there pricing to is was a little steep for that place.