Mainstay Healthcare Management

There is no RN on site. Staff is not educated properly for Dementia/ Alzheimers residents. They quickly find fault in your family member for simple things but never corrects staff. Based off of our experience, I would not recommend Grace Manor at Lake Morton.

Executive director and head nurse are poor communicators, seem to spend more time making excuses. They struggle with making sure medication orders are correct. It takes my family making contact multiple times to get correct medications regiment in place. Not impressed.

My family and loved one haven't had the best experience with Ashton Manor Sugarloaf. The food quality could be improved. The community doesn't appear to be very organized. The staff could be more caring towards our loved one and the other residents in the community. We would recommend you review the community and ask lots of questions, prior to selecting any community.

I am pretty unhappy with the service. I have let them know my concerns, and nothing they have done has resulted in resolving things.They can improve by providing proper care for the residents. My loved one is not being properly taken care of.

They were pretty friendly. My loved one liked the food, and engaged in the activities. The value for the money is okay. We picked this community because, It was affordable. My loved one went to rehab, and was not able to return to the community, and they did not give my loved one a chance to return. They were very short staffed.

As you can see from my scores that this place has issues. I fear for the care of the residents. Short staffed. Turnover bad. Other facilities are having issues too. No one wants to work, and the pay is a factor for this type of work. I could write a book.

Rooms need to be cleaner. My loved one complained about the meals and is not a picky eater. They have no activities for men, and the hair dresser won't cut men's hair. The staff is friendly.

Our family had an in person tour and right away when you walk in it just feels like a nursing home and we knew right away it was not going to be the place for our loved one

They are under staffed sometimes one med tech for up to 40 people. They take hours to answer the emergency cord. They are so late with the medication that they have to skip to the next dose several times a week . They give baths if you're lucky once a month ( just look at the greasy hair) . When you present greivences to the Administration they give you the run around, so please don't send your loved ones here.

I just did not get a good feel for this place.

our family had an in person tour and we would not put a family member here it was not a good first experience at all. The building itself on the outside was beautiful, but the inside was so old. The rooms we were shown on our tour smelled of mold.

This community felt like a nursing home and didn't feel like an assisted living community. It wasn't the right fit for my loved one.

I would suggest you not place your loved one here. The people that were taking care of my loved one were not doing their job. Their were times that my loved one didn't have the medical supplies that were needed. My family member was yelled at by the staff.

We know staffing is an issues with everyone, but Elmcroft is struggling bad with staff, and the staff that is there is really over worked.

I would look elsewhere if possible. They stated that they were going to get the van going to take people on activities to Walmart and that did not happen. They do not have any activities. The nurses are great to work with, I was not very happy working with the administration.

It did not work out for our loved one at Brookdale Central. One of the nurses here was very ugly to her and she pretty much just sat and watched tv all day in her room, they had no activities provided for the residents to participate in. I would not recommend to others looking.

Current concern about management's lack of willingess to clean up and repair mold damage in apartment with verifiable dangerous mold levels. Building is old and likely mold issues in other parts, including specific other apartments, but not verified at this time. Management so far is denying assessment despite a written report stating the necessity. Buyer beware, particularly for those sensitive to mold.

I would want others to know that the staff does the bare minimum for the most part. She did have a couple people that really loved her, but the pandemic changed things. They were very understaffed and there has been a crazy amount of turnover. The staff to patient ratio is also very small. I have been to town hall meetings and the residents do not like the food and the facility has not been able to keep consistent chef. Another thing is they do not do the laundry very well, they lost a lot of my moms clothes and I would find other peoples clothes in her room. Overall, we did not have a good experience at Grand Villa of Lakeland.

Very under staffed. Nurses are not available most of the time. Getting help from the kitchen to help with patients on the weekend.

Gloomy and sub standard. Room is very small. Resident fell while we were touring, and staff was right there to help him.