Mainstay Healthcare Management

I will be perfectly honest. We were happier with the facility before hands changed and the name changed. After December 2023, staff was short handed and merely did what had to be done to get by. Staff was leaving on a weekly basis and the residents suffered from it. Meals were not what we expected they should be for elderly residents. Too many hotdogs/sandwiches and chips. If they had been able to keep up the care/routine as it was when my Mother moved in[date removed] , she probably would still be at Vickery Parke.

Many times my mother would ring for someone to take her to the bathroom, especially at night, and she'd be ignored. I've had nasty aide on the phone and she refused to give me her name & when they took my mother to hospice, someone went into her room & stole all her perfume bottles! They were Christmas presents, expensive & full! No one has ever been held accountable. Many tomes had to call & get someone to clean her room. Most were nice but some were nasty. Directors & managers were always professional & helpful. Again, what I paid for lacked the attention not only needed overnight for my mother but other residents. When they could keep a cook, it was good. Most complaints were slow service. She always enjoyed the arts & crafts, bingo, outings, & happy hour & ice cream socials. Compared to the cost of other places around town, Oaks was good for the money. She couldn't afford a [fee removed] a month place, so for [fee removed] plus, it was worth the aggravation of a few bad employees. There were so special people who cared about their people but some were just unhappy people & management would try hard to weed those people out.

The overall experience would be higher but some communication issues and a lot of turnover.....We have no issues. Place is clean. The staff are very friendly for the most part, especially ones that are there for a while. The care services are very good for the most part. The activities would be a 5 but again turn over. Compared to other places very reasonable.

Mom has been there since summer of '22 under American House, huge staff turn over since the sell to Chapman Manor. The maintenance guy does nothing apparently, as we have done most of the repairs on our own, as it was left in disrepair after many repair requests were ignored (plumbing, closet and window leaks). Now I heard the terrible maintenance guy quit..good BYE! Some staff actually truly care and spend time with the residents, like [name removed] and [name removed] in the lunch room, while others just show up to collect $. Sad we come 1-2 times a week for 2 years and the front desk staff don't recognize us or even know who our mom is...Come on! Yes, Chapman House is fixing up inside with new paint and floors, to increase sales my guess. However, look up...the roof, flashing blown, windows leak, etc... The physician assistant, never follows up with us, mom has had a sore throat for over 2mos now...they say she is fine...what the? Raspy voice isn't a clue. Yes we are involved and care about

It was a very short-lived experience my mother only lived there for about a month and she passed but while she was there she at least made some quick friends and she enjoyed the social life that she was able to experience with the games and the singing and Fina the director of activities is a sweetheart she is an amazing Angel and Mama really loved her a lot and we are just grateful that Mama isn't suffering anymore and that's about it

I would say DO NOT send your parents here! Dad moved out after they stopped cleaning his apartment, discontinued trash pickup, and stopped serving meals to the independent living, while raising the rent.

Mom is looked after and well fed. It’s not the same as having her at home, but it works well. My only complaints are about cosmetic things. They don’t make suggestions about clothes options so she is often mismatched. They are not careful about returning laundered items to the correct owner, so she’s missing clothes and has several pieces that are not hers. They supervise her showers but don’t ensure her hair is properly washed or rinsed—so it looks a mess most days. However, I don’t worry about her happiness. She’s very happy with her new friends. Her health has improved from the interactions with others. It seems like she believes she works there. I pick my battles, but I do wish they cared for her personal hygiene and care like I did. It’s a good choice and value for the area.

The facility is acceptable. There are a few positive points. Unfortunately, I have noticed that the kitchen appears to be grimy and out of date. For some reason, the food served to the residents isn’t very appealing and not real tasteful. Therefore, sadly, the residents seem to be hungry, often. This in turn, affects their daily living. It’s troubling to the residents to see staff eating takeout. What’s even more troubling is not being able to talk to corporate representatives. They don’t seem to make it past the front offices.

They are in a period of transition due to management changes that occurred right after my parent moved in. They let people go soon after that so many people are new. I don’t know if that is the issue but I am optimistic that this is why the service is less than expected. The food is not great. The weekly menu is loosely followed. The communication is not great. I have followed up to emails I sent and still have not received responses. I go regularly, so I know that my mom is well taken care of, but it makes me question what I am paying for. The caregivers are all friendly and helpful.

I do like the people at the community as well as the location. I do like the lack of traffic and the shopping stores near by, but when it comes to the meals I would like some fried food. I would definitely recommend this community to other families based on the experience I have had so far.

Other need to know about the hidden fees that they do not tell you about until after you have moved your loved one in. I would make sure when you first meet with them, make sure that you have them sign the negotiated issues.

The working staff is ok. The management sucks. Don't stay there. They care about the $$$$$$. Not the people.

General staff were great. Administrator just wanted put in her hours and get out. Considered reporting her. Overall a wonderful facility. Staff are very attentive and friendly. If your mother or father have special needs or medical issues I would highly recommend interviewing staff and administration about their capabilities and legal rites.

Brookdale Lawrenceville is very close to home which is something that really like about the community and based on the experience I have had so far, I would recommend this community to other families

Staff and facility seem okay but they lack tremendously on communication. We can never get follow phone calls back or emails. Labs take a week to a week and a half to get results. No one calls with results. Wish they had a better process for Dr visits. At the facility. We never get a report and no one communicates on the results of the visit.

Sunabella is a community that demonstrates professionalism concerning residents. They monitor residents to make sure their needs are met. They make necessary adjustments to make sure residents are safe and they do an outstanding job with administering medication. The Director is open to discussing any and all issues.

My mom lived there for a year and really enjoyed it at first. Had to move her recently to a higher care facility. The new owners replaced most of the wonderful staff one by one, and things have gone downhill since new management. VERY sad! Mom fractured her back and went from hospital to a short term rehab. Was gone 4 weeks, then I decided she needed to move and gave 30 day notice. They not only charged her for every meal she was unable to go to dining room to eat, but despite my asking, they charged her additional $[removed]. For medication management for 2 months she was not there. My email requests to get this deducted went unanswered. Before she left some items were also stolen from her room. Not major value, but things I had purchased a day before, and the next day they were gone. The med techs there are very caring and nice, but the management is out to get every dollar they can. Food was average and a few residents told me they were wanting to relocate. I do not recommend.

My loved one is currently a resident at Mill Creek Manor and the experience has been okay so far. Some of the staff are great, but there are 2 in particular that are just plain rude. As for the meals, the actual food is good. However, they've served my loved one a specific food multiple times even though she is allergic to it. I think Mill Creek Manor is a good facility, but I would recommend it only for those with a tighter budget and/or lower care needs.

My loved one was previously a resident at Carolina Gardens at Garden City in the Memory Care unit and the overall experience was okay. I have no experience with the Assisted Living side, only the Memory Care. The Assisted Living residents may feel different about this facility. However, in our experience, this facility is not adequately prepared for dementia patients. I would not recommend this facility for Memory Care.

If a friend asked about my experience with Mill Creek Manor (Independent Living), I would say that the grounds are great and the apartment is comfortable. My dad enjoys his neighbors. But he is unhappy there because he doesn't like the food or the folks who prepare it, and refuses to eat there. He is currently looking into alternatives.