Mainstay Healthcare Management

Disappointed in Atria. During tour visits I was told that my Dad would “flourish” and that he would be taken care of. Unfortunately Atria tells us more, daily, of what they “can’t do” or “won’t do”. I thought they could do a better job, than me, of caring for my Dad. I was wrong! My Dad is now having a toe amputated because no one informed the family that he had sores on his toes. They have allowed him to sit in a dirty depends, more than once, causing skin breakdown on his bottom. He fell and injured his knee. They wouldn’t even put a band aid on the wound. So many things have gone wrong that I can’t, in good conscience, recommend Atria. This place does not live up to the level of care they sell you when they are trying to recruit you. Essentially, it’s false advertising. We were very honest and up front with all his medical conditions. I wish they had told us, up front, they couldn’t provide an ounce of medical care. If your loved needs any medical care this is NOT the place to go. So, so disappointed in Atria.

Quillen Manor does not have any social activities or social directors. There are no social events. People living in Quillen Manor go there to just sit around waiting to die. The food is not very appetizing. I made my own activities by building a rose garden in front of the facility. I maintained the back yard which was supposed to be a garden area but no staff member did anything out there.

They can't keep staff very long which includes the executive director and care manager.

We have been extremely disappointed since my loved one entered Atria a few months ago. The facility is terribly understaffed and there are rampant communication problems between management and front line staff. On the surface, it is a beautiful facility but the services our loved one receives has not met up with our expectations. There has been a large turnover in staff and problems point to poor management. Some of the staff are truly caring but that does not compensate for how poorly the facility is run. Do your homework and please please consider other facilities.

Don't let your family member live here if they have mild dementia or early Alzheimer's because this place doesn't want to deal with the normal issues that come with the disease. After a short time you may be told your person needs a "higher level of care" & has to move out. They will want you to move them to their other facility that takes care of people with dementia & costs more.

As a resident I needed caregivers assistance in the beginning, fortunately it’s no longer required. The facility lacks good services not related to care. There’s no water at all today, noticed at 9:40. No advance notice given so no idea how long it will be off. There was no hot water from 8/30-9/17 & 11/20 for half a day. Also my bedroom ceiling fan lost blades for 6 months until down to 1 before it was replaced. The one telephone line isn’t answered consistently. My biggest problems are tv errors and loss of half the channels. This has been going on since [Date removed]The errors take the whole screen and occur every 30-60 seconds on ALL channels. They finally had the tv service provider out who told them they needed to upgrade the equipment. The channels were restored twice but took weeks for help. Other resident residents have reported having tv problems too. Not worth the money!

My Mom was bruised and hurt in this facility. Was in Memory Care approximately 48 hours when they sent her for psych evaluation. Even the ambulance and hospital were confused. This appears to be a common practice. My Mom is a 95 year old, 120 pound dementia patient that moved from living at home. They would hold her down to shower, change or restrain her resulting in multiple bruisings. They discouraged the use of cameras in rooms. On multiple occasions they would not put her to bed. While there were a few great employees the abundant turnover left employees untrained and unwilling to on deal with dementia patients. Majority of patients appeared to be over medicated. Moved Mom to a new facility after a month. We have had 0 incidents after almost a year at new facility.

If you value your loved ones care do not place her at Oaks at Habersham! Number one - medication not passed out on time, staff shortages, no activities for them to do, poor care for your loved ones.

In the beginning everything was fine( Sunabella Memory Care) until the staff was changed. We moved to Sunabella at Savannah Assistant Living. The experience was not the same. That facility changed workers every week and the administration [name removed] was the worst. I had to speak with her several times about the conditions in the residence( mold). I do not recommend this facility. My rate would be a zero

Greedy ownership operates this facility on a shoestring budget. Incredible staff turnover, low morale, none exultant supervision of care staff, are [name removed] some of the significant deficiencies noted. Laundry service is disgustingly. Residential grade washers and dryers are often out of service and on many occasions we noted no detergent available but that didn’t stop staff from running the washers. , Resident rooms and common areas mopped with dirty water. Incontinent residents are very infrequently checked for soiled diapers and left uncleaned for entire shifts. Management promises of improvement are a joke! Get out of Ivy Springs as quick as you can.

Windrush has gone downhill quickly over the past two months. I am regularly in the building and absolutely shocked. First of all, the building smells awful- constant stench of urine. It is obviously not cleaned properly. Every time I come in, there are residents parked in front of a TV. Doesn’t matter if it’s 9am or 2pm. Most of these residents appear to be cognitively impaired and in wheelchairs without the ability to ambulate themselves. The staff turnover has been incredible. [name removed] was always warm and accessible and truly seemed to care. The new lady is like an ice princess. She walks around not talking to anyone and has moved her office away from everyone which is really weird. [name removed], [name removed]and [name removed] are fantastic and a constant. I’m not sure what direction the building is going in but I caution families to really pay attention and do your research.

Although the people were friendly, it was dark and didn't smell good. The residents didn't seem happy. They were just existing. It was more of a nursing home than an assisted living facility. It was very disappointing.

I would not recommend this facility for any family looking for memory care. While some nurses on that unit were very caring and helpful I found that it was understaffed and they expected family to hire full time caregivers to do the staffs job. Which can be a financial burden when you are already paying a monthly fee for the patient being there. The rooms were often dirty, bathrooms not cleaned. The resident air conditioning was broken for a long period of time. Management would never respond to email unless they needed something from you. Often times there were injuries not reported to us and we didn't know until we saw visible bruises. in the Savannah area I have heard better things about [removed name] having adequate staff which I think makes a difference in the type of care you receive for your loved one

I wouldn't recommend them at all! Nothing above 1. Administration doesn't know how to run the place. There is no training for the med techs. The food is not ily not nutritional but bad tasting. They lie to you about their staffing that they have. The care is atrocious. They give out meds incorrectly or not give them at all. My father was left for three days without his insulin. Twice. I would not put anyone I cared about anywhere that place.

Overall experience was terrible quality of care terrible zero activities would not recommend this to nobody. I had my loved one in there for a week and I was doing everything. Please do not recommend this place to anybody for $[removed]a month. I guess you pay for what you got.

1's for all of them. The place was horrible. They would hours to respond to request call. I'm serious. The food would often be cereal or not all delivered. Quality of care was horrible. I honestly think they need to be investigated.

The facility is facing problems. It is in turmoil and I sincerely hope it can be resolved for the benefit of the residents. There were numerous occasions when my husband's call button received no response, particularly at night. I was there and observed this myself. The conditions were absolutely filthy at times and I cleaned his apartment myself often. There are some excellent aides employed there but they are overworked and struggling. There are also some employees who should not be in this field. I have repeatedly requested a breakdowns of bills but have yet to receive anything. Needless to say I relocated my husband and the difference is night and day. He is safe, receiving the attention he needs and deserves and happy in his new assisted living facility.

Horrible management. Incompetent and will lie to cover their problems. The were some caregivers that care and worked hard. Facility is old and run down and not the cleanest. By the time we left they were down to about 7 residents. The lack of leadership is their downfall

They are understaffed, and turnover is high. Even the director left in less than a year. There are no call buttons for the residents. The receptionist is very rude. Etc. I do not recommend. My father-in-law fell many times in the 3 months he was there. The last fall resulted in a broken hip and then a blood clot. Now he is in hospice. The only positive is that he was kept clean.

The facility was deplorable . Filthy with patients crawling on the ground. Understaffed, one shift was a med tech and the cleaning lady . I withdrew my husband after 3 weeks . He was not getting showered except if I did it . The most reprehensible part was my husband was NOT getting is proper medications , as soon as I transferred him and he was properly treated he was no longer difficult or agitated. This should be inspected and shutdown by the state!!