Mainstay Healthcare Management

After visiting many assisted living facilities looking for a future home for my mother, I found that Brookdale Living standards and particularity horizon Bay Lutz offered a community that my mother would enjoy bad benefit from. she was living alone in a small Midwest town, no family nearby and few friends. Mom has been at horizon Bay Lutz for a little over a year and half and I am amazed at the changes in her. She has been able to enjoy life, her new friends, new activities and especially the restaurant style meals. mom did not want to leave her home, but has told me she is glad I encouraged me to move and that Horizon bay lutz is now her home and she is so blessed to have the life she is living. I would recommend Horizon Bay Lutz to anyone looking for a safe, secure and caring facility.

As a professuonal opinion, This is a family oriented facility with a friendly staff. Everytime I go there, there is some sort of activity....whether it be worship, bingo, snack time or a luau. Much thought goes into providing activities and social time for the residents and full accomodations for them, as most are in wheelchairs. There seems to be sincere sense of love shared with the residents by the staff.

We selected Savannah Court in Oviedo FL since it was 15 minutes from our home, had many activities and was an appealing atmosphere. My Mom is adjusting but she wants to return to her home in New York state but we do not think this will be possible since she fell and now has therapy regularly and they have an in house doctor and podiatrist at the facility. They have outings to different lunch places regularly and at Christmas a bus tour was provided to see the Christmas decorations at the University of Central Florida, as well as many musical events and children singing and bringing goodies for the residents. Our main idea about having her in Florida is the easy flying conditions from Colorado for my brother and there are more relatives here in Florida than New York . Hopefully she will adjust better the longer she stays here.

Really nice, but the only room that they had available was not going to be a good situation. It was really tiny room, and her roommate would have been only in her 40's and had had a stroke and couldn't talk clearly. My mom is hard of hearing so they wouldn't have been able to communicate at all. The worst thing was that the bed was so close to the closet that she couldn't have gotten between them with her walker. It's a pretty place with nice people. They gave us a Boston creme pie when we toured!

This is a small facility with around 32 residents. The grounds and facility is beautiful and well kept. The rooms are some of the biggest in the area which is a big plus when down-sizing from a house. Since it is small, there are not as many activities as some other places I visited, but it seems to be sufficient for those living there. My only complaint and the complaint from my Mother who lives there is, the food needs to be healthier. Meat seems to be the largest portion of the meals. Although protein is important, they should concentrate on more vegetables and entree's containing more vegetables. More fruit and healthy items like yogurt should be offered. Less white rice, fried foods, white bread or buns, and chips should be served and more healthy versions should be put in place of those items. Also more fruit based desserts should be offered.

husband was only there for 5 days. cannot give a fair report. he went to hospital with pneumonia and then to a rehab.

Sumter Terrace was a nice place. More staff is needed. The biggest beef I had was 2 weeks after my Dad passed, they debited my account for $[removed]and it was a month before I got reimbursed. My Dad had dementia and I am sure he was a challenge for the staff. He did need more care than he received as far as making sure that he got meals. Sometimes there would be a peanut butter and jelly sandwich on the floor in his room. I wasn't ok with sandwiches.

only one cleaning person. Need more. When it comes to care services they tried, but doped patient to point of catatonic state to calm. That's why I moved him to another facility. not there long enough to judge the activities.

There has been a lot of turnover of staff such as the executive director and nurse and regular staff. I don't know why. It is still a good value for the money.

The overall experience is good. There have been a few challenges staffing wise with the front desk staff being unorganized. The room size is spacious. The facility is clean.

It was a very friendly and lively place residents were all laughing and talking, but I thought the rooms were much too small and I just didn’t feel like it would be a good fit for me.

I thought the rooms were nice, but there was a big question about what I read that they were doing as far as remodeling versus what they are actually doing. The parking lot was full of potholes. The rooms were redone and nice, but the hallways looked dated. The menu looked good, but I didn’t get a chance to test the food. And I really didn’t see very many people, but we did tour in mid afternoon so maybe people were napping. Also there one bedrooms did not have a full-size refrigerator and very little counter space for anything else. My cousin really wanted a full mini kitchen. So far the palms is the only one that meets the criteria. But it was clean and nice and the person that toward us was nice as well. All that being said, this facility is still in the running. My cousin will make the final decision.

Director [name removed]y with no reason, and hired a fired nurse/manager from another facility with no experience to be a director [name removed] (never got her card) made absolutely no sense. He was a wonderful, interactive, and caring director with staff, residents, and families. [name removed]was hired immediately in a new facility in Georgetown that our loved one cannot afford. [name removed) fired a lot of staff, some needed to be, but she should be replaced as well. None of her staff like her mgmt style. The food quality went downhill, they don't take care of their landscaping, and it's just plain not the same friendly environment anymore. We've applied for [name removed] to be moved to the VA Victory House in Walterboro, SC. Several residents left immediately after [name removed] was hired. And, the staff is so under educated that our loved one almost died on [date removed]Thank God, my husband [name removed] asked me to check in on [name removed] on way home that evening...they missed all three red flags that day. The ER stabilized him within an hour or the doctor said he would have died!

My mom is in memory care, so our existence is limited to that hall. The care each day varies widely based on the staff on duty - some are incredible and work very had to assist the residents (many on this hall who need a lot of physical assistance ); others are often found sitting in the resident recliners on their phone with residents just parked all day in their wheelchairs. In those days, bathroom assistance or diaper changes were also sparse. They have a new head nurse who is aware and ready to make some changes which we hope come to fruition and help.

Negative...she was in the memory unit. One Sunday afternoon we went to visit and the worker in there was sleeping, my grandmother was in a recliner, soaking wet through 2 diapers, the chair was also wet . When we let executive director know she said the lady was fired but we later saw her there still working. We moved her to another facility

Too many turnovers Lack of staff Food score horrible I can go daily, so I know my mom is safe and cared for. Other residents don't have as much family support.

Positive -the front door staff. Negative- watching employees seeing how they treat patients that may not get a lot of visitors. Try to be as involved as possible and make unscheduled visits/non routine.

Ask a lot of questions, give transition time for both sides. There should be a better way for patients to ask for help when in their rooms. Calling the desk works in the daytime but not at night.

It's been an ok move. They have had a lot of turn over with staff that been a bit difficult for my Dad. I do not know any of the new staff. They have a new director, to cook, new front desk person, new driver, new sales person. I dont know anyone there now. I have no idea what happened and why the turn over

They have experienced a lot of employee turnover. On the third Administration team in the past 12 months. This group is the best so far