Mainstay Healthcare Management

The community did not offer enough care and activities for my loved one. The building was poorly maintained and had an extremely small dinning area for all of the residents. The staff who where on shift during my tour did not seem to be enjoying there job and looked very unhappy.

The assisted living facility is great-very well appointed, clean and lots of activities. The memory care unit is the exact opposite. Although the director of the unit is wonderful they seem to be understaffed and often not aware of the residents needs. Many family members have safety concerns which are explained by the higher ups as "not allowed by state regulations".

It has not been a good experience here at Brookdale. I am trying to wait it out before moving my grandmother to a new commuinty. The mangement informed me they were hiring more people because they are very under staffed. The caregiviers are rude and have mistreated my grandmother because I have brought up some on my concerns to mangement. She wasn't getting her medicine on time and I wasn't happy with the care she was recieving from them. I wouldn't recommend this community until some improvements happen to the staff.

I visited many ALFs in Lakeland when my family member was looking for a place. Grace Manor Suites is quite large and has three stories. It appeared clean and the décor is pretty. Private rooms are large. It definitely felt like a facility more so than a home. The halls look like a hotel. There are stairs at the end of each hall. The elevator stays full. I found the building to have a busy atmosphere and it felt kind of stressy. For the wheelchair bound, it would be hard to get downstairs in an emergency.

Good place my only concern is the food budget. I think they need a bigger budget for food. Activities are great .

We waited for the manager beyond our appointment time and left. No one smiled, not even the visitors. Had a bad feeling after talking to some of the residents. Mom did not want to go back.

I'm not sure it's going to be a good fit for our loved one. For now, some of our needs are being met, but we have had a couple of instances that were very concerning. I don't know that they have enough people on staff. They say they can handle memory care, but I am not sure they are trained enough to work with that. I will walk by rooms and hear people calling for help. I chose them because I liked the way they presented themselves, and they said they could handle it. I wouldn't recommend them, especially if you think you aren't going to have to worry about your loved one. My loved one is losing some function now. If they don't require a lot of assistance, or if they had enough people on staff, it would probably be a good place.

Do not place your loved one here. This use to be a fabulous place but has been getting worse and worse the last 6 months. The entire management staff has turned over in the last 6 months and many positions remain open. The facility is terribly understaffed. Medication dispensing is chronically late and the food service is disorganized with long waits. The advertised resturant style dining is non existent. The same worn out activities occur every week with little participation. There are no weekend activities. There has been attrition recently among the residents and more will come. Hardly worth the price tag.

We considered going here, but the room was tiny. They wanted to do some shuffling around with the rooms to get us into a bigger one eventually, but it just felt shady. As soon as I walked into the memory care, I started gagging from the smell of urine. I knew I could never put my parents there, never in a million years.

When I arrived they couldn't find any one who knew about my appointment for the tour. The tour was given to me by the maintenance manager. Very unorganized. The rooms were very small and not up to date. No activities were going on. It was a little smelly. The common area carpet was dirty. I didn't feel was very secure. The person giving the tour wasn't even sure of the cost.

The needs of the residents are often neglected. The facility is short staffed and has a very high turnover. Managers are not good to their employees. Talk to family members before allowing your loved one to move in there. Ask lots of questions.

Dark. Cleanliness was an issue as there seemed to be no polish to the place.

Disappointed in Atria. During tour visits I was told that my Dad would “flourish” and that he would be taken care of. Unfortunately Atria tells us more, daily, of what they “can’t do” or “won’t do”. I thought they could do a better job, than me, of caring for my Dad. I was wrong! My Dad is now having a toe amputated because no one informed the family that he had sores on his toes. They have allowed him to sit in a dirty depends, more than once, causing skin breakdown on his bottom. He fell and injured his knee. They wouldn’t even put a band aid on the wound. So many things have gone wrong that I can’t, in good conscience, recommend Atria. This place does not live up to the level of care they sell you when they are trying to recruit you. Essentially, it’s false advertising. We were very honest and up front with all his medical conditions. I wish they had told us, up front, they couldn’t provide an ounce of medical care. If your loved needs any medical care this is NOT the place to go. So, so disappointed in Atria.

Quillen Manor does not have any social activities or social directors. There are no social events. People living in Quillen Manor go there to just sit around waiting to die. The food is not very appetizing. I made my own activities by building a rose garden in front of the facility. I maintained the back yard which was supposed to be a garden area but no staff member did anything out there.

They can't keep staff very long which includes the executive director and care manager.

We have been extremely disappointed since my loved one entered Atria a few months ago. The facility is terribly understaffed and there are rampant communication problems between management and front line staff. On the surface, it is a beautiful facility but the services our loved one receives has not met up with our expectations. There has been a large turnover in staff and problems point to poor management. Some of the staff are truly caring but that does not compensate for how poorly the facility is run. Do your homework and please please consider other facilities.

Don't let your family member live here if they have mild dementia or early Alzheimer's because this place doesn't want to deal with the normal issues that come with the disease. After a short time you may be told your person needs a "higher level of care" & has to move out. They will want you to move them to their other facility that takes care of people with dementia & costs more.

Although the people were friendly, it was dark and didn't smell good. The residents didn't seem happy. They were just existing. It was more of a nursing home than an assisted living facility. It was very disappointing.

I would not recommend this facility for any family looking for memory care. While some nurses on that unit were very caring and helpful I found that it was understaffed and they expected family to hire full time caregivers to do the staffs job. Which can be a financial burden when you are already paying a monthly fee for the patient being there. The rooms were often dirty, bathrooms not cleaned. The resident air conditioning was broken for a long period of time. Management would never respond to email unless they needed something from you. Often times there were injuries not reported to us and we didn't know until we saw visible bruises. in the Savannah area I have heard better things about [removed name] having adequate staff which I think makes a difference in the type of care you receive for your loved one

I wouldn't recommend them at all! Nothing above 1. Administration doesn't know how to run the place. There is no training for the med techs. The food is not ily not nutritional but bad tasting. They lie to you about their staffing that they have. The care is atrocious. They give out meds incorrectly or not give them at all. My father was left for three days without his insulin. Twice. I would not put anyone I cared about anywhere that place.