Mainstay Healthcare Management

I would say not to go to this community.They have activities at this community but nothing really stimulating for the residents. Changes are being made.

Please be careful with this facility and read the small print. Had a family member stay here and when she passes away, they charged us over $1,200 because we didn't provide a 2 week notice on us cancelling. SHE PASSED AWAY. When she arrived at the hospital they acknowledged she was severely dehydrated. Just saying please please please make sure you read all the fine print before signing up a friend of family member for this facility. Bad way of doing business!

I am very disappointed with this facility. There are things that are misrepresented. The apartment that I have, there is a lot wrong with it and I have talked to one of the people about it. The gentleman who is supposed to fix it, well let’s just say there are more things not done. The maintenance team is trying to fix it as well, but these things shouldn’t happen. The manager that I was familiar with when I first moved in has been fired and previously before that 12 people had left. They are still some issues that they are dealing with. Not only myself, but other people are not happy here. This facility is an independent living community however I believe a lot of people here should be assisted. They are very nice but some of these folks are cognitively challenged which just makes it more difficult. The food that they provide as well do not accommodate to people at all. It’s heavily salted and I call it ‘Jail House Food’. It’s just high in carbs and sugar. Every single morning they serve scrambled eggs and maybe sausage and bacon. There really isn’t any variety. I have experience rude behavior from their staff that was completely inappropriate. I have complained about it, but it should not have happened. Many people are afraid to speak up about their experience because they are afraid of retribution. Again I am very disappointed and I would definitely not recommend.

The community at Carolina Gardens at Garden City was little larger and older than others we visited. The staff that offered the tour were kind but not as welcoming as we had seen. The community does offer a separate memory care unit.

My wife was at Park Place for parts of August and September. The main reason that she went home was that she did not sleep much there. When she returned home she was able to sleep much better. At P P the food was good and the staff was very kind and helpful.

I have mixed feelings about Ivy Springs. My husband fell a few days after being in there and no one saw it. They messed up his blood thinner medications. (I understand that they have now fired the lady that was in charge of that medication.) Then two weeks after the fall he died, and they said on the medical report that he had bleeding in the brain which they said was probably a delayed effect of the fall. I am sure that it works out well for others but it turned out to be a negative experience for us. I can't blame the facility necessarily, but perhaps they could have kept a closer eye on him. I don't know.

For the most part, the people at Brookdale Newport, are very caring and helpful. However, there are a couple of people, will not mention names, in some higher up positions in this particular care facility that have no business working for this company, as I have read what they expect of their employees. They would not hurt the people in their care physically, but are just very unpleasant in dealing with them, very uncaring and actually speak unkindly of them to anyone who will listen. Other than these couple of bad seeds, everyone seems to be very kind and helpful in any and all situations.

For $60,000/year, It would be nice to serve the residents brain healthy meals. For it to be a relatively new facility, I would think they would be knowledgeable or at least do the research to ensure the foods served to the residents contribute to brain health. If we decide to select Ivy Springs Manor, it looks like I will have to take my mother-in-law most of her meals and snacks. That's a lot of work when you are paying that kind of money out of pocket. It's a bummer because I was impressed with everything else with the facility and program.

well my mother has only been there for 2 weeks but what I have seen was far I'm not very happy with. it seems there's a communication problem between the Executive Director and other members of the staff. also on the week ends it seems like there's too little supervision going on come take times takes three or four rings to get the door answered and it seems people are just sitting in the lobby totally unattended. I really think they need to have a manager on duty program or something similar where there's always management on board on the weekend. my mother's room has not been clean on several occasions I've had to go get somebody to empty her trash bring her towels etc also there has been some problems with a couple of the patience my mother has a fear of two of them and I certainly see why ! I've been told that there may be some changes there so hopefully things will get better

I find that staff is friendly but I question their service to my husband. They do not assist with brushing teeth, washing hands or toilet cleanliness. The toothpaste tube is just as full as when I left it 3 months ago. He is not shaved well. Every thing is good except patient care and cleanliness. Also, his bathroom is rarely cleaned and I have cleaned it myself.

I didn't like it at all. We just walked in and the first impression wasn't a real good one. It smelled and it was too much money for what my mother in law got compared to the other ones we were looking at. The studio/one bedroom was about $2,000 and the extra services we were going to need were going to bring that price up.

Stood out: Perceived care vs cost and low number of residents at the facility. Would I recommend?: No. My mother has moved out to another facility. Wellington has very high turnover of staff leading to poor and inconsistent care. And, meals were not consistent due to lack of food delivery to the facility. The kitchen staff had to make do with what they had. Rumor was that the main office had not paid delivery fees, so the trucks would not deliver.

The patient room is constantly in disarray and the bathroom is unsanitary. The patient personal items constantly are being removed or misplaced.

I lived at Aston Manor for 5 Mos. I was not very Happy there they were changing their Staff every Month. This not good for the Residents.

It was difficult to reach them and also hard to get them to respond to emails or phone calls. The only time they responded was when A place for mom would contact them. Due to the lack of communication we weren't able to get the one bedroom for my mother. We moved her in a studio with the condition that she would be transitioned into the next one bedroom available, which was not the case. She moved in at the end of sept/beginning of October and we are still waiting.

It was bad. Meals were inedible. The employees on nights had very bad attitudes

I had a convenient arrangement here at osprey manor however things were promised and have not been resolved as the food is awful and at times has to brought into our apartments in plastic. No activity, no pool just three meals leaves a lot to be desired as well as being short staffed a great number of move in and outs leaving routine maintenance on hold. This is my honest idea of bad senior living.

Mars hill charged me for a month and just NOW gave me a refund. The floor staff is wonderful- they loved my momma. The management at mars hill,[names removed] NEVER said they were sorry for my loss - just kept asking "are you out yet?" I was packing all my momma's stuff up all by myself. I was there every day with my momma. I was very close to her. They were cold and insensitive.

The staff and local management were very friendly and my Dad liked them. Unfortunately for some reason it's extremely difficult to get things straightened out when you have any issues. My Dads emergency pendant didn't work and it took over a week to get one that worked. He had a fall and could not get anyone so he called me on my phone and I had to call the front desk to get someone to help him. My Dad was not offered any special diet or any choice of food. His Doctor wanted low sodium diet which I told them but everyone there gets the same food served to them. He was not supposed to have any medications given to him by the staff at the Oaks because he was capable of administering his own meds that he got from Lo Cost pharmacy as stated by his primary care physician. However, numerous times they tried to bring medications in and give it to him which he had presence of mind not to take them. I called and reported this each time. Never could get a key to his mailbox to get his mail. Had to ask someone up front to get it out for us. As I said first, the staff were very friendly but resolving issues just didn't seem to happen for whatever reason. I feel that I must be honest with what made us remove my Dad from this facility because I know that A Place for Mom is a very reputable business that would not want to recommend a sub par facility.

Got a call on Sunday morning where at shift change they found my mom sitting in chair with laceration to head that no one was aware of what happened.. another time when she fell and broke her hip it was days before she was taken to hospital for treatment.