Mainstay Healthcare Management

When I moved in, I was told I would have housekeeping, maintenance all utilities and three meals a day.a couple weeks after I moved in I was told there was no housekeeping. Shortly after that, the management announced that they were cutting back to two meals a day, and one of the meals would not be served in the lunchroom, but rather in the clubhouse and would be brought over. Well, that didn't go over very well and after a couple of weeks, they rescinded that announcement. and I started looking for another place to live. The final straw came when they also announced that they would be no maintenance and that we would have to do anything that needed repairing on our own and the rental price would be going up. They fired the landscaping crew and the grass was not cut for two months. I ended up cutting the grass in front of my own apartment myself in the heat in July and August. The food was horrible. The dining room was filthy. Every time you touched the surface your hand would stick to it your shoes stuck to the floor as you walked through. All the food was fried greasy certainly not for people who had health conditions. Overall, I wouldn't recommend Millcreek Manor to my worst enemy. I loved the location and I loved my apartment, but the administration was wicked.

I don't recommend this place, the people that work there are nice but they do not take care of the people. I made sure that my husband got a shower every other day and I changed his sheets on the bed, I took his clothes and sheets home to wash. He was there for 2 months and his bathroom and floor got cleaned once. They didn't have to do anything for him and they tried to go up on his rent saying he was a level 3,he was not even the level 2 they said he was Every time I went there he was in his room. Even the workers there said he was no problem. They didn't even have to do anything for him. The meals were the cheapest they could go, they had pizzas and sandwiches alot.b.

There are no RN's on the premises. Staff is not properly trained in Memory Care. Show up everyday on your loved ones. I do not recommend Grace Manor at Lake Morton to others.

I’m very disappointed with Grand Villa- when we moved my mom in we were told how they would keep my mom some what active and that has not been the case. My mom has declined significantly since she has been at Grand Villa at this point we just don’t know what to do

I would not recommend it. while there are a couple of quality staff, it is not managed well and my mother definitely does not get the services that we pay for.

I would not recommend Savannah Court of Maitland as it is run by the same director as a previous facility we had a poor experience at. Their rehab facility there was great though.

Tremendous degree of turnover, but responsive in addressing the concerns. Beginning to make necessary repairs and upgrade to facility and staff.

My loved one was previously a resident at Windrush Assisted Living and overall the experience at this facility was not great. The cleanliness, friendliness and staff were good. The meals were okay. However, the care services were not great. The facility was acceptable, but not really a good fit for Dementia or Memory Care patients like my loved one. Some of the staff were not too good with handling my loved one's Dementia.

Some improvements - a cleaner place in the cafeteria and the staff and more apartments to help out. Also no what is available when someone needs to leave and always having to wait 20-30 minutes for you to walk out the door and visit

The communication is not good at all. To be fair, they were transitioning a lot of positions at the time we moved in. However, it was not communicated to us that they did NOT have a Physical Therapist contracted to work, so my loved one lost ALL of her month long progress from her rehab facility after her stroke. Some of the nurses were real and amazing, but too many didn't know how to treat an elderly person with respect and dignity and about treating them like an actual human being. The move in process was easy, they have a hotel dolly to help. Our loved one actually needed Memory Care, but when we moved in they insisted that she was AL. Low and behold, she needed Memory Care and they put her in theirs. Well, Ivy Springs Memory Care was for extreme cases and they went through sun downing drastically. My loved one was traumatized by the couple of days she was in there. Overall, this facility did not work out for us and we had to move her to a place more suitable for her. If I had to list the reasons for leaving, they would be: 1. Low functioning and traumatic Memory Care 2. Lack of communication/misleading communication 3. Less than friendly nursing staff (not all, but a couple of the ones she interacted with) 4. Lack of a physical therapy program 5. Deterioration of my loved one's physical status.

Food is not good portions are very small and it tastes like cafeteria food with a very odd taste and there's no meal service at dinner my parents have to lug their dinner up to their room at lunch time it's ridiculous no one told us this upon check-in and move in. I'll give it a c- overall.

Our family had an in person tour with Oaks at Habersham and the reason for the overall rating is simply because they seemed confused. We had an appointment and we waited for like 30 minutes before anyone came to talk with us. So we were turned off pretty quick there. Plus there pricing to is was a little steep for that place.

There is no RN on site. Staff is not educated properly for Dementia/ Alzheimers residents. They quickly find fault in your family member for simple things but never corrects staff. Based off of our experience, I would not recommend Grace Manor at Lake Morton.

Executive director and head nurse are poor communicators, seem to spend more time making excuses. They struggle with making sure medication orders are correct. It takes my family making contact multiple times to get correct medications regiment in place. Not impressed.

My family and loved one haven't had the best experience with Ashton Manor Sugarloaf. The food quality could be improved. The community doesn't appear to be very organized. The staff could be more caring towards our loved one and the other residents in the community. We would recommend you review the community and ask lots of questions, prior to selecting any community.

I am pretty unhappy with the service. I have let them know my concerns, and nothing they have done has resulted in resolving things.They can improve by providing proper care for the residents. My loved one is not being properly taken care of.

They were pretty friendly. My loved one liked the food, and engaged in the activities. The value for the money is okay. We picked this community because, It was affordable. My loved one went to rehab, and was not able to return to the community, and they did not give my loved one a chance to return. They were very short staffed.

As you can see from my scores that this place has issues. I fear for the care of the residents. Short staffed. Turnover bad. Other facilities are having issues too. No one wants to work, and the pay is a factor for this type of work. I could write a book.

Rooms need to be cleaner. My loved one complained about the meals and is not a picky eater. They have no activities for men, and the hair dresser won't cut men's hair. The staff is friendly.

Our family had an in person tour and right away when you walk in it just feels like a nursing home and we knew right away it was not going to be the place for our loved one