Mainstay Healthcare Management

We really loved the location of this facility, but were disappointed in the facility on several levels. The prices were very reasonable, but the facility still allows some of the residents to smoke in certain outside common areas at certain times, which is a concern. Another concern was that there seemed to be a lot of "conditionality" of whether a resident could continue to stay, as our contact cited an example of a gentleman with some abrasions/tears on his arms and they couldn't allow him to stay. The shared room which was available was small and could be manageable, but I found it unprofessional that the personality of the resident was discussed just outside the door, between our contact and an aide. The resident would have been the person that my mother would be sharing a room with, but I don't feel that it was appropriate to discuss a resident's personality with people touring a facility! We were also asked, what provisions we could make for my mother's care, if they chose not to accept her, once we moved her down, which led me to respond, "that's the only reason why we're here...to find a place for my mother to live!" The contact focused a lot on the condition of the property and what cosmetic issues she felt need to be resolved, but overall, we are concerned with the happiness and well-being of my mother, and not so much on whether the trim on the screened porch needs to be touched up.

We were helped and taken on the tour by some very knowledgeable people. We just did not go with this community because of the setting. It was not peaceful enough for what my loved one was looking for.

The community overall did not seem homelike to me. It had a hospital feel to it and the staff was not as friendly as I would like. The place was also too big, I was looking for a smaller community. Also, the parking area for the family members was small.

Biggest minus is the pricing by level of care needed which potentially can change every 30 days as they assess you monthly. We feel much more comfortable with a facility that has all inclusive pricing like [Removed]. However, we really did like the people we met who work there! The pricing structure is just a deal breaker for us.

Mom is doing pretty good at Brookdale. I have been at the community for breakfast and they do not seem to offer a large variety of choices. It seems to be the same breakfast everyday. Mom does like the food. They offer daily activities including bingo and story time. They also have trips out and a monthly family night. This community is clean and I would recommend it.

My loved ones really love the staff here. They are very caring and helpful. They offer a good amount of activities for them to get involved. The only thing is, is that the food is mediocre. The portions are small and the food is often served cold. If they improve this the community would be great. They also could use more staff for the residents.

The staff have been wonderful they are always happy and keep mom busy. They offer a variety of activities. They offer a desert with every meal. The community seems clean. I would recommend visiting [Removed] before this community. The community seems clean.

I think Savannah Court is a nice place, overall. The facility itself is clean and well kept, and the staff is friendly and professional. However, I do think they are understaffed in general. The people they do have are over-utilized and stressed, it would really help if they added a few more people.

This is a a very nice community for my husband. The staff is caring and always wanting to make sure his needs are taken care of. Activities are offered to him, but at this time he does not want to participate. The food could use some improvement. The community is clean and well taken care of. I would recommend this for other families.

I took a tour of this community and it did appear to be clean and well maintained. It was a Sunday when doing my tour and I did not notice a lot of staff and the residents were just in the sitting rooms. I didn't see an activity board. The rooms were in a hallway that went in a circle and I was afraid that my father-in-law would not recognize his room.

Consistency is not good in quality of care and food Preparation.

I would advise to get everything in writing. I did not and this was a mistake. Staff seems to be caring BUT there is a lot of non communication between management positions and working staff. I have had to be there constantly to "manage" my mothers care. It is getting better. As a former consultant for business and medical community customer service audits and fixes, I am very frustrated with not kept promises, not focusing on issues and my recommendations brushed off. There are some easy fixes that would make new residents transition easier. I have had to be a detective to find out about dining, laundry and other simple things that should be available info for someone new. I have chosen to leave my mother and work with facility staff. Workers are very open to making resident happy - just not informed. I don't think I should have to be the one to inform them of what is needed when this was talked about at commitment to move in facility. Big issue in my opinion - communication between management and staff and then to residents. Keep promised care solutions.

Forest Lake is just okay. The staff that is there are nice, but they are very short staffed and cannot keep employees. The facility could be kept much cleaner, but again they do not have many employees on hand.

Harbor chase was a friendly place. Caring staff. My room was very pleasant. Clean including the bathroom . The dining room could have been cleaned more often. Food dropped on the floor could cause someone to fall. I was only there for a short time. The only negative was the front porch was often covered with duck poop. There is a lake behind the facility. The ducks come up for food. The residents enjoy them.

We are brand new to this facility. The best thing it has going for it, is the proximity to my home and area shopping. The first weekend the a/c went out, which, okay it happens. However when my parent inquired about why it was so hot, we were told that the person who takes care of it would be in the next day, since it was a Sunday, and there is very little staff there on weekends. I had to ask for the person in charge, who came to look, but said she couldn't call the a/c company, per her boss. I had to bring up the law and mention that they were breaking it, before the staff got back on the phone with the administrator, who finally called and got it fixed. It was 80 degrees in that room for almost 24 hrs, but the biggest issue was if I wasn't there and didn't get "ugly" how long would it have been? At the same time the purified drinking water dispenser went out, which made a lovely recipe for dehydration. The food is somewhat salty, but quite palatable, plentiful portions, plenty of snacks, including fresh fruit, available. They will bring you a tray if you are not well enough to go to the dining room. When ordering a urine sample there was some confusion and my parent was asked 3 times on different days, including 10 pm at night, to provide a sample, the first sample wasn't sent with the paperwork evidently, so instead of calling the lab, they kept asking for samples. When the Dr ordered the medication for the infection, I requested an anti fungal to be taken with it, which the Dr wrote for her take at the end of the dose of antibiotics, which by then, the fungus would have already grown and caused much discomfort, however they wouldn't change it. We were billed for a prescription we never ordered, and we never signed up for our meds to be provided by their pharmacy. I still have to try to straighten that out. The latest issue was my parent trying to get a simple roll of toilet paper!!! Honestly? A basic item of housekeeping. The administrator came with one roll, & installed it incorrectly so that all we could dispense was one sheet at a time, I had to find someone to just provide a loose roll. There was supposed to be a newspaper to read per the marketing person. The house only orders one paper for 26 residents, and the other families that pay for a paper are expected to share. When we asked for one, no one would share, so our expenses just went up again for a daily paper to be delivered. The day I went into the laundry room to check on the sheets being done, I found a fire hazard in the dryer vent above the dryer which was caked with over an inch of lint on a 10"x10" screen. The room could have been a bit cleaner when we took residence, I requested the valance be dusted, since while hanging curtains I discovered caked on dust. The carpet had spots on it, the doors were scraped up, there was a black area around the sink caulking, the screen was bent and off the window. There are very cumbersome and institutional style toilet paper dispensers which make it difficult to put any additional items around the toilet, which as you know, are much needed for the elderly with incontinence. They did however respond to all requests to fix and clean what was needed, however it takes time. The bathroom door still won't close properly, and the carpet hasn't been cleaned yet. There was man that expired in his bed and the door was left open, my parent kept asking someone to check on him as she went passed and saw that he didn't look so well. If they knew he had passed why leave the door open, and if they didn't know, then shame on whoever opened the door and did nothing. The biggest problem I have is that on the weekends there are so few people there, you can't even get someone on the phone. Twice I called and once my sister called when our parent would not answer her phone. Twice the facility phone rang and rang with no answer, & then a resident that did not have her mental faculties answered and was not able to help at all. I worry what will happen when I am out of town. They have shopping trips and days out which are great. The television room has an ancient projection TV which is hard to see from all angles, and all the outside flower pots are filled with fake silk flowers that are just hideous looking . Considering the infusion of cash that comes with every new resident, one would think they could manage something a bit better. There is lovely patio furniture out front at least, and a nice outside courtyard with a jasmine vine arch, and shade. The shady side is where all the smokers go, so that makes it difficult for non smokers to enjoy. Many of these things are minor, and just annoying, but they keep piling up, one thing after another, and it has only been a few weeks. My mother is very particular, and sometimes difficult, so I try not to say too much to the staff. She is already making a reputation for herself which I fear is not favorable, however since we invested in the place to move in, we will not be leaving anytime soon. There is a buy in to live there, which is non-refundable, so I would make sure it's where you want to put your parent before buying in. I wish I had.

They made sure my mother had all her med and oxygen on time, made sure to involve her mother socialize and participate in social function. Very knowledgeable and professional Management. They go out of there way to get my mom to participate in activities. The only negative thing wish they had more staff and activities on the weekends.

Our loved one has been here since mid 2014. They have been terribly understaffed the whole time. Medication dispensing times are sporadic and change from day to day, often outside the requisite 2 hour window required. Food service is slow and disorganized, again I believe this is a staffing issue. The advertised "restaurant style " dining is not really in place. Activities are poorly attended and repetitive. Great location for us, but a terrible value for what we receive. We, like so many others, have had to hire private sitters to ensure proper care and attention for our loved one.

We have had somewhat of a mixed experience with Marsh View Senior Living. The facility itself is gorgeous. It is well kept, clean, and always smells nice. They also have a great variety of activities to keep everyone busy and entertained. The aide staff is wonderful. The girls that do the hands-on help are all friendly, caring, and hard-working. The only problem is that there just aren't enough of them, they seem terribly understaffed, which effects the safety and the care the residents receive. They have call-button necklaces, and whenever my parents have had to use them the response time has been over 20 minutes. I've also had issues with their administrative staff. It is very hard to find out who to talk with about any specific issue, and when you do find the right person it can be very hard to get a hold of them.

There are many concerns, they are terribly short staffed. The workers are wonderful, but there aren't enough of them. The food has a lot of canned and frozen stuff. I have had to hire extra help on top of what I pay, there just isn't enough help. There has recently been a big transition with the staff.

My loved one lived here for a time. The people were friendly and the place itself was nice enough, however we were not satisfied with the level and quality of care provided, and we moved my loved one to a facility that was able to provide for her better.