Mainstay Healthcare Management

What our family likes the most about the community is the friendliness of the staff as well as the food that is prepared. My only complaint currently is they need to hire someone for maintenance issues. However we would recommend this community to other families based on the experience we have had so far.

This is a small lovingly run assisted living community. The amenities are limited but since my mother is vision impaired and has mobility problems, that was not important. Proximity to my home, cost and a wonderful welcoming feeling on walking through the door. No one we met seemed unhappy to be there.

I would add that the caregiver/family should stay in good communication with the facility and stop in frequently. Picked for the price and cleanliness of the facility. Most staff we saw vs others. Still being updated. Patients seem happy and well cared for

I am currently a resident at Ashton Manor at Sugarloaf and everything has been very good for me here at this facility so far. The staff is great. The cleanliness and friendliness are very good. The food portions could be larger. Also, the vegetables are over cooked for me. Overall, I like it here. I would recommend Ashton Manor at Sugarloaf to others.

Very clean, attentive caregivers, food is very appealing with choices, rooms are nice and furnished. We picked the community because of the above features as well as the cost, which is 2 to 3k less than other Memory Care Centers.

The staff is friendly and the housekeeping is good and responsive. The move in process was excellent. My mother is generally displeased with the food. It is bland, overcooked and cheap. They probably need to invigorate the process by having featured meals. For example, Friday fish day, chicken Sunday, etc. Either way, they need to have condiments available for people who are not on a restricted diet and who would appreciate some savory food. Despite the food, I highly recommend Brookdale Columbia to others!

They have a new Executive Director who is making positive changes with all aspects of care and the facility. The staff are friendly, but only a few are proactive and genuinely show care for the patients. It's probably normal in this setting. Housekeeping is generally good, Mom's room isn't dusted regularly, or surfaces cleaned regularly like the sink in the bathroom, but the floor is vacuumed, trash emptied, and toilet cleaned daily. The common areas are generally clean. There isn't a smell and there is new carpet. As for communication, it is very hard to get through on the phone. It almost always goes to voice mail. The move in process was good. They helped with the physical moving of furniture and were accommodating with her preference to what she kept of her own or used that they had. There is no real cooking, just heating of frozen or prepackaged foods. They will make something different if the person doesn't want what's served. They have sandwiches that are made with chicken salad, etc. They look pretty good. There is a good variety of food and fresh elements. They serve seconds if the person wants it. One suggestion for improvement: providing a happier atmosphere during meals would be nice...like music in the background. Amenities include having a hair stylist, planned outings, visiting entertainment, movie night, plants on the patio out back and a raised gardening area for the residents. If Mom were dependent upon staff for more personal care, I would not be happy with her there. I would recommend Sanford Senior Living and Manor for people who are mobile and able to make their needs known. I feel that mom is safe there, she's happy and theft hasn't been a problem. It might not fit everyone's needs, but it fits my mom's needs.

A PLACE FOR MOM was extremely friendly and helpful. Could not have found a place for mom without their help. I would recommend to others. We picked this community because of the cost, and it was friendly.

For the price it is nice. The remodeled rooms are done well and the service is average. We picked this community because of the location and price.

I recently toured Sanford Senior Living looking for a place for my dad. The lady that offered the tour was personable and friendly. It appeared clean and the few folks I saw seemed to be happy. I liked that they offered optional menus for lunch and dinner and I was shown their activities schedule which had a various things on it. Maybe it was the timing but was hoping for a more active community for my dad. For the price, it is a place we are considering.

The people are nice, but if there is a real need for assistance, look at other options. It was the ONLY place that had significant diversity in staff and residents. The meals are not healthy and balanced (in my opinion). High salt, lots of pork...limited fresh fruits and vegetables.

There have been some recent changes in staff at the key positions so we are still accessing. Our loved one has also recently been in rehab so we have not been at Ansley in a bit.

Our loved one has only been at Quillen Manor Assisted Living for about a month, but so far she seems to really be enjoying the activities they have. The different activities they have going on there for the residents is bingo, and they also have a hair and nail salon.

I would give all 5 but have a few issues with billing they don't seem to concerned about fixing. I have stated several times we will do her laundry but they keep wanting to charge me 55 a month to do. Also with dining I've told them repeatedly not to bring food to her room because they charge 3 every time they do. Her memory is not there so when they ask if she wants them to bring her something she says yes because she forgets they charge for that. Every time I bring it up they say they will take care of it but they never right anything down. So that tells me they are just trying to push it off. If they would respond to problems like this it would be all 5's.

We toured Brookdale Central during our search for an Assisted Living facility for my mother. This facility was very nice. The cleanliness and friendliness were great. However, our tour guide and sales person was a little pushy.

Osprey Manor is a nice place, slightly aging but generally in good shape. It is kept clean, the garbage is picked up on time. The maids clean the rooms once a week. The grass is cut weakly. They are having the walkways and railing power washed. The staff are very friendly and the maintenance issues are dealt with promptly. The meals and dining service are on time and decent but there are not a lot of activities. However the value is a good deal for the cost.

My loved one is a resident at Fairforest Grove Senior Living. We moved him here from another facility, he's been here for awhile now and the experience has been good. His room is always clean. He enjoys sitting in the TV area and he appears to be well kept. The cleanliness and friendliness are great. The food is okay. The staff is great, also.

I believe Carolina Gardens is a relatively safe facility, and they try to have varied and interesting activities for residents. Maintenance staff is helpful and kind as well. Sometimes they are understaffed. Most staff are super nice. One or two staff members are not as kind and somewhat abrupt with my mom when she is frustrated.

Pros: The staff of caretakers are extremely friendly at memory care. Cons: I think they could improve on the cleanliness in individual residents rooms. Overall, I would recommend Fairforest Grove to others looking.

There was a great lack of communication between the facility and my mother's family. They did not answer the phone when we called. When we did call and had questions they would say they would call us back. They didn't return calls. We had to go see the personnel in person to communicate.