Mainstay Healthcare Management

The community is doing a great job taking care of my loved one and the community is neat and clean. They have activities starting back up and she says the food is ok. The community offers great value. I would recommend this community to others based on my experience.

Some of the staff have brought COVID into the community. My loved one enjoys the meals here. My loved one enjoys being here, and was really excited to be here. There is bingo, a beauty parlor, and more for the residents to take advantage of.

The people here are just beyond wonderful. The activities are constant, even throughout the pandemic. The staff genuinely want to be there, and they genuinely care for the people. Every time I've been to the facility, it's been spotless. It doesn't smell like a facility, with heavy ammonia or anything. The place itself doesn't look like assisted living so to speak. It's homey and fresh looking, with wood furniture that's always polished. They even do my loved one's laundry Really the only problem with Atria is the food. My loved one tells me it's tasteless, with no variety.

Everything seems alright. I like bingo, game shows and the staff. Also, breakfast is really good.

This place is great. I love all of it especially the food & the people

Always good work, very satisfied

I like the workers. I enjoy my friends. I love that i have a place to smoke

Once i got adjusted I am very pleased with it. It is clean, no odors, and there's always someone to help you

I like it because you make friends and the apartments feel like at home

Great place for your family member. The small size allows staff to know each individuals needs. Front office with [names removed] are easy to talk to and get things done and to get answers. Caregivers, med techs and staff are caring and professional. Food is okay but i am a very picky eater

It's been good, I've been treated well. I'm satisfied, no complaints.

It's been a very hard experience, but that's just based on our specific family dynamics. It's hard to communicate with the staff. That's my biggest problem. Part of that is Covid. When I do get ahold of them, they're very responsive. I know they have a lot on their plate, but I wish there was better communication. That is my ONLY opportunity for improvement for them. Otherwise, the people are very nice, they keep it very clean, it's very easy to get in there, and my loved one is very happy. The lady at the front desk is amazing. My loved one enjoys the activities and looks forward to them - she loves the music they bring in. The entertainment and the celebrations are wonderful. Compared to other places that we looked at, I'm impressed with how nice it is for being so affordable. Everyone gets a private room, which is a huge plus. I'm very happy with this place.

We would recommend this community to others

We chose Atria because of the convenient location to family and the value for the money. My mom;s room is the size of a hotel room, it is adequate for what she needs. They offer different sizes on rooms as well. They were very helpful and walk you through the whole process. The whole experience was pretty nice and my mom has settled in well. I would recommend to others looking.

We would recommend this community to others, but they could at times use more staff. However, they have just been excellent, they stay in touch with us and during this weird time we can call at anytime and the overall communication has been excellent. Everyone has really done the best that they can.

They have a fair for the service, I would recommend this community to others

I would tell others it is wonderful and comfortable. I believe my loved one received good care. The staff was alright to work with. Tiffany is wonderful to work with. The issue I had with the community is that I wasn't able to get all my loved one's belongings. The community kept saying I did get all their belongings back. I kept telling the community I was missing some belongings. This really upset me. I've never got a call back from them to resolve this issue.

I have the opportunity to observe Atria Forest Lake on a weekly basis (less so during covid restrictions) and am pleased with their care of my mother. I recognize that the staff have a difficult responsibility, but more often than not they administer their duties with a smile and a pleasant attitude. Before the current restrictions against visitation, the activities mother participated in were frequent and enjoyable. We all look forward to a return to normal. Hats off to Atria.

We chose this facility at the time because it was the nicest one out of the 4 I saw and the pricing at the time was very attractive. The guy who was running the facility at the time was extremely nice and helpful. He has since left and there is a new manager, we like him as well. The room sizes here are adequate for the needs. Overall, it is a nice place and we have had a good experience. I would highly recommend them.

The staff is very friendly and upbeat. They had some activities always going on. The rooms had a very nice view and were very spacious. Just make sure that if your loved one has and disabilities they are able to get around in their space ok. I would definitely recommend this community to others