Mainstay Healthcare Management

We picked this community, because I felt the smaller size of the place would be a better fit for my sister. In the assisted living area the staff is wonderful, great rooms & great activities. I have recommended Grand Villa for our cousin. My sister has been moved to the memory care side a few months ago & still adjusting to the changes & not ready to rate that.

We toured Florence Place when searching for an Assisted Living facility for our loved ones. Our tour guide and the staff that we talked to were very friendly and helpful. However, the facility didn't fit our needs for our loved ones.

Our loved one spent about a month at Brookdale Central and overall we thought it was a good experience.

They seemed to be very short on staff near the end of our loved ones stay. Our main complaint was for the meals, there were too many sandwiches that were served. Most night meals were sandwiches. Inactive people don't need that much bread in their diets.

The staff at Atria Forest Lake is extremely friendly and involved, and the food is great. It does not feel like a nursing home. Small staff to patient ratio is a plus.

I would like to say overall it was a very nice facility. The care and attention that my dad received was excellent there were however some instances with the administrator that I think should have been addressed but seem to have fallen through the cracks. While she didn't seem to care about my father's issues with the pendant and pull strings in his room and seem to think it was taken care of other staff acknowledged the fact that the room my father was in was having all sorts of troubles with the alert system which caused extreme pain to my father a couple of nights in a row. I reiterate the staff was very helpful and conscientious of my father and responded to all of the false alarms and unfortunately failed to respond to the alarms when he needed it the most. No fault of theirs. I'm sure it was a staffing issue. She also seemed to be unaware of some very basic items that could have been an issue with my father like the inability of their staff to be able to administer oxygen through nasal cannula or a face mask. She kept telling me it was something they weren't trained for but the hospice nurse looked up the regulations and proved her wrong. That they were indeed allowed to administer oxygen through nasal canyon or face mask just that they weren't allowed to change the oxygen flow as that was the prescription something that the administrator should have known

I have already recommended Grace Manor to a friend. The staff have been very nice and do answer the family's questions about our loved one.

They are good at listening to concerns and finding solutions. We picked this community, because it was closer to where I lived, smaller than other facilites, and recommended by a lot of people at church. I would recommend to other families.

It has been good for the most part. Medical is good for the most part. PT and OT is good. Food could be better, and communication among the staff so even new hires are on the same page could be better.

Sunabella at Savannah were great for their hospitality and over quality of service. However, where they could improve is consistent quality of care even when the family is not visiting our loved one. The quality differs noticeably when we announce we'll be visiting versus when we're not announcing our visit.

They are understaffed which causes some issues, they could definitely use more help and give the residents more care. Every time I go visit he is just sitting there in his wheel-chair, so there is not much going on physical activity wise. He absolutely loves the food, he says it is excellent. Overall I would recommend this facility, they just need some more staff.

We picked this community, because it appeared to be the only one, that was available in the area that offered respite care. Everything seemed to work, but somethings didn't work so well. They need to improve on billing, care services and the food. My loved one did not like the food. They provided services, that were needed at the time.

We picked this community because, they were cleaner and friendlier, and it did not smell which was important. I would highly recommend. The family care coordinator is excellent and very caring.

Our family had an in person tour and we really liked this community it was a top choice. However since it is smaller, we were worried there would not be a lot of things to do and our loved one is still very active.

Our family had an in person tour and we really liked this community, it was one of our top choices. It is close to a pond and everyone was very nice. However they were going through some renovations so it was kind of hard to see some things.

Our family had an in person tour and it was a really nice tour experience, they have a really nice walking path outside but the sidewalks are uneven and we were worried about safety if our loved one was to walk on it

Our family had an in person tour and we thought it was a nice tour experience but just not as thrilled about it compared to some other facilities we had checked out.

The staff are very willing to listen to you and are super helpful. Anytime I had a question or concern they were always available to me and easy to talk to. They had activities just about every day from what I saw. I certainly would recommend Sunabella at Savannah to those looking for memory care for their loved ones.

There is room for improvement for the care services. My loved one likes the activities They can improve on their personal care/housekeeping, such as laundry, and cleaning. Overall, we are very satisfied.

Brookdale Columbia is a good place. It's clean. The people there are very nice. Anything I ask the staff to do, they will do. Know that your loved one's experience will be what they choose to make of it - my loved one won't come out of her room or participate in activities. But I can see that it's a great place for those who are willing to be a part of it. The residents are so nice and so wonderful. They greet me when I walk in, and it looks to be a very happy and cohesive group there. I don't think anybody really wants to put their parents anywhere, but at some point you just have to take the leap. And this is a good place to do so.