Mainstay Healthcare Management

For the most part, the people at Brookdale Newport, are very caring and helpful. However, there are a couple of people, will not mention names, in some higher up positions in this particular care facility that have no business working for this company, as I have read what they expect of their employees. They would not hurt the people in their care physically, but are just very unpleasant in dealing with them, very uncaring and actually speak unkindly of them to anyone who will listen. Other than these couple of bad seeds, everyone seems to be very kind and helpful in any and all situations.

For $60,000/year, It would be nice to serve the residents brain healthy meals. For it to be a relatively new facility, I would think they would be knowledgeable or at least do the research to ensure the foods served to the residents contribute to brain health. If we decide to select Ivy Springs Manor, it looks like I will have to take my mother-in-law most of her meals and snacks. That's a lot of work when you are paying that kind of money out of pocket. It's a bummer because I was impressed with everything else with the facility and program.

well my mother has only been there for 2 weeks but what I have seen was far I'm not very happy with. it seems there's a communication problem between the Executive Director and other members of the staff. also on the week ends it seems like there's too little supervision going on come take times takes three or four rings to get the door answered and it seems people are just sitting in the lobby totally unattended. I really think they need to have a manager on duty program or something similar where there's always management on board on the weekend. my mother's room has not been clean on several occasions I've had to go get somebody to empty her trash bring her towels etc also there has been some problems with a couple of the patience my mother has a fear of two of them and I certainly see why ! I've been told that there may be some changes there so hopefully things will get better

I didn't like it at all. We just walked in and the first impression wasn't a real good one. It smelled and it was too much money for what my mother in law got compared to the other ones we were looking at. The studio/one bedroom was about $2,000 and the extra services we were going to need were going to bring that price up.

It's too easy to call a home with people in various states of debilitating disability "depressing," but that word comes to mind. This place has a veneer of cheeriness, which the residents themselves uphold with smiles and waves. The staff act very nice too. Weekends, the place seems adrift, with leadership missing and activities simply not begun or changed before they've even begun. The food is horrendous, unless the goal is to shorten lifespans: school-lunch type food that flies in the face of all studies on what constitutes healthy eating: white bread, processed meat, lots of sugary desserts and nary a fresh vegetable or fruit. Is this really the best we can do as a nation? Am aware of the more expensive homes having many more resources and better food and attention to the elderly and infirm. We have become blasé as a nation about how we treat the aged, and I hope some compelling leader steps up about these inequities, and that I myself never suffer the same fate as these elders.

We only stayed there for three months because the care was not very good, a large medicine error was basically shrugged at, and management was very dismissive of any concerns. I believe all issues stemmed from the management that started right after we moved. Many long term caregivers were let go, new ones weren't properly trained and they were often short staffed because new people didn't enjoy working for the new management and quit regularly. No consistency in care. I kept trying to make things better and it just got worse. I was there every day and if my mom's care was poor, it makes me wonder about the care of others that were less fortunate. Thanks for all of your help. It wasn't something that we could have predicted because the management changed right after she moved in and layoffs started soon after.

When I moved in, I was told I would have housekeeping, maintenance all utilities and three meals a day.a couple weeks after I moved in I was told there was no housekeeping. Shortly after that, the management announced that they were cutting back to two meals a day, and one of the meals would not be served in the lunchroom, but rather in the clubhouse and would be brought over. Well, that didn't go over very well and after a couple of weeks, they rescinded that announcement. and I started looking for another place to live. The final straw came when they also announced that they would be no maintenance and that we would have to do anything that needed repairing on our own and the rental price would be going up. They fired the landscaping crew and the grass was not cut for two months. I ended up cutting the grass in front of my own apartment myself in the heat in July and August. The food was horrible. The dining room was filthy. Every time you touched the surface your hand would stick to it your shoes stuck to the floor as you walked through. All the food was fried greasy certainly not for people who had health conditions. Overall, I wouldn't recommend Millcreek Manor to my worst enemy. I loved the location and I loved my apartment, but the administration was wicked.

There are no RN's on the premises. Staff is not properly trained in Memory Care. Show up everyday on your loved ones. I do not recommend Grace Manor at Lake Morton to others.

I would not recommend Savannah Court of Maitland as it is run by the same director as a previous facility we had a poor experience at. Their rehab facility there was great though.

Tremendous degree of turnover, but responsive in addressing the concerns. Beginning to make necessary repairs and upgrade to facility and staff.

My loved one was previously a resident at Windrush Assisted Living and overall the experience at this facility was not great. The cleanliness, friendliness and staff were good. The meals were okay. However, the care services were not great. The facility was acceptable, but not really a good fit for Dementia or Memory Care patients like my loved one. Some of the staff were not too good with handling my loved one's Dementia.

Some improvements - a cleaner place in the cafeteria and the staff and more apartments to help out. Also no what is available when someone needs to leave and always having to wait 20-30 minutes for you to walk out the door and visit

The communication is not good at all. To be fair, they were transitioning a lot of positions at the time we moved in. However, it was not communicated to us that they did NOT have a Physical Therapist contracted to work, so my loved one lost ALL of her month long progress from her rehab facility after her stroke. Some of the nurses were real and amazing, but too many didn't know how to treat an elderly person with respect and dignity and about treating them like an actual human being. The move in process was easy, they have a hotel dolly to help. Our loved one actually needed Memory Care, but when we moved in they insisted that she was AL. Low and behold, she needed Memory Care and they put her in theirs. Well, Ivy Springs Memory Care was for extreme cases and they went through sun downing drastically. My loved one was traumatized by the couple of days she was in there. Overall, this facility did not work out for us and we had to move her to a place more suitable for her. If I had to list the reasons for leaving, they would be: 1. Low functioning and traumatic Memory Care 2. Lack of communication/misleading communication 3. Less than friendly nursing staff (not all, but a couple of the ones she interacted with) 4. Lack of a physical therapy program 5. Deterioration of my loved one's physical status.

Food is not good portions are very small and it tastes like cafeteria food with a very odd taste and there's no meal service at dinner my parents have to lug their dinner up to their room at lunch time it's ridiculous no one told us this upon check-in and move in. I'll give it a c- overall.

There is no RN on site. Staff is not educated properly for Dementia/ Alzheimers residents. They quickly find fault in your family member for simple things but never corrects staff. Based off of our experience, I would not recommend Grace Manor at Lake Morton.

Executive director and head nurse are poor communicators, seem to spend more time making excuses. They struggle with making sure medication orders are correct. It takes my family making contact multiple times to get correct medications regiment in place. Not impressed.

My family and loved one haven't had the best experience with Ashton Manor Sugarloaf. The food quality could be improved. The community doesn't appear to be very organized. The staff could be more caring towards our loved one and the other residents in the community. We would recommend you review the community and ask lots of questions, prior to selecting any community.

They were pretty friendly. My loved one liked the food, and engaged in the activities. The value for the money is okay. We picked this community because, It was affordable. My loved one went to rehab, and was not able to return to the community, and they did not give my loved one a chance to return. They were very short staffed.

As you can see from my scores that this place has issues. I fear for the care of the residents. Short staffed. Turnover bad. Other facilities are having issues too. No one wants to work, and the pay is a factor for this type of work. I could write a book.

Rooms need to be cleaner. My loved one complained about the meals and is not a picky eater. They have no activities for men, and the hair dresser won't cut men's hair. The staff is friendly.