Mainstay Healthcare Management

I visited many ALFs in Lakeland when my family member was looking for a place. Grace Manor Suites is quite large and has three stories. It appeared clean and the décor is pretty. Private rooms are large. It definitely felt like a facility more so than a home. The halls look like a hotel. There are stairs at the end of each hall. The elevator stays full. I found the building to have a busy atmosphere and it felt kind of stressy. For the wheelchair bound, it would be hard to get downstairs in an emergency.

Good place my only concern is the food budget. I think they need a bigger budget for food. Activities are great .

We waited for the manager beyond our appointment time and left. No one smiled, not even the visitors. Had a bad feeling after talking to some of the residents. Mom did not want to go back.

I'm not sure it's going to be a good fit for our loved one. For now, some of our needs are being met, but we have had a couple of instances that were very concerning. I don't know that they have enough people on staff. They say they can handle memory care, but I am not sure they are trained enough to work with that. I will walk by rooms and hear people calling for help. I chose them because I liked the way they presented themselves, and they said they could handle it. I wouldn't recommend them, especially if you think you aren't going to have to worry about your loved one. My loved one is losing some function now. If they don't require a lot of assistance, or if they had enough people on staff, it would probably be a good place.

Do not place your loved one here. This use to be a fabulous place but has been getting worse and worse the last 6 months. The entire management staff has turned over in the last 6 months and many positions remain open. The facility is terribly understaffed. Medication dispensing is chronically late and the food service is disorganized with long waits. The advertised resturant style dining is non existent. The same worn out activities occur every week with little participation. There are no weekend activities. There has been attrition recently among the residents and more will come. Hardly worth the price tag.

We considered going here, but the room was tiny. They wanted to do some shuffling around with the rooms to get us into a bigger one eventually, but it just felt shady. As soon as I walked into the memory care, I started gagging from the smell of urine. I knew I could never put my parents there, never in a million years.

When I arrived they couldn't find any one who knew about my appointment for the tour. The tour was given to me by the maintenance manager. Very unorganized. The rooms were very small and not up to date. No activities were going on. It was a little smelly. The common area carpet was dirty. I didn't feel was very secure. The person giving the tour wasn't even sure of the cost.

The needs of the residents are often neglected. The facility is short staffed and has a very high turnover. Managers are not good to their employees. Talk to family members before allowing your loved one to move in there. Ask lots of questions.

Dark. Cleanliness was an issue as there seemed to be no polish to the place.

Disappointed in Atria. During tour visits I was told that my Dad would “flourish” and that he would be taken care of. Unfortunately Atria tells us more, daily, of what they “can’t do” or “won’t do”. I thought they could do a better job, than me, of caring for my Dad. I was wrong! My Dad is now having a toe amputated because no one informed the family that he had sores on his toes. They have allowed him to sit in a dirty depends, more than once, causing skin breakdown on his bottom. He fell and injured his knee. They wouldn’t even put a band aid on the wound. So many things have gone wrong that I can’t, in good conscience, recommend Atria. This place does not live up to the level of care they sell you when they are trying to recruit you. Essentially, it’s false advertising. We were very honest and up front with all his medical conditions. I wish they had told us, up front, they couldn’t provide an ounce of medical care. If your loved needs any medical care this is NOT the place to go. So, so disappointed in Atria.

Quillen Manor does not have any social activities or social directors. There are no social events. People living in Quillen Manor go there to just sit around waiting to die. The food is not very appetizing. I made my own activities by building a rose garden in front of the facility. I maintained the back yard which was supposed to be a garden area but no staff member did anything out there.

They can't keep staff very long which includes the executive director and care manager.

We have been extremely disappointed since my loved one entered Atria a few months ago. The facility is terribly understaffed and there are rampant communication problems between management and front line staff. On the surface, it is a beautiful facility but the services our loved one receives has not met up with our expectations. There has been a large turnover in staff and problems point to poor management. Some of the staff are truly caring but that does not compensate for how poorly the facility is run. Do your homework and please please consider other facilities.

Don't let your family member live here if they have mild dementia or early Alzheimer's because this place doesn't want to deal with the normal issues that come with the disease. After a short time you may be told your person needs a "higher level of care" & has to move out. They will want you to move them to their other facility that takes care of people with dementia & costs more.

They were having problems with hiring people and keeping them. The staff always polite and explained situations that according to the new ownership.

There is not a nurse on duty 24 hours a day, periods of the day patients are left with untrained caregivers. If you inquiry about a matter, it takes asking management 3 times (months) before you get an answer. Staff turnover is very high. Facility has caller ID and staff choose the calls they wish to answer. Staff never calls you back when messages are left. Residents are hand picked for activities to be photographed for Facebook page. Facility is small and residents get a private room, just may not come with toilet paper.

I would give 0 if I could. This is the worst Place ever. I would tell others to not take a loved one there. I took my loved one out after only 3 weeks time and they still charged us for the next month.

I've given Osprey Manor in Lakeland FL of few tries. I just moved from a studio to a two bedroom. There was an extra charge of $[removed] bucks, couldn't tell you what it is/was for nor could management, but I had to pay it. I was told my apartment would be ready [date removed]. It wasn't. I moved in not knowing that the bathroom shower plumbing wasn't usable. Still waiting on the shower repair. The bathroom vent works sometimes. It's been a few days since I had a bath, about 8 days. I submitted 10 maintenance work orders as their policy to get stuff corrected in a workmanlike manner. No calls, text or emails. Tomorrow the bug man is scheduled. No public relations at all, especially after I paid big money.

Every service needs improvement. All have significantly declined since I've been here.

This facility does not communicate with the family when they send the resident to the hospital... They don't take responsibility for the lack of communication. They owe my mother a refund! it has been well over 2 months since we moved her to a new location. The Executive Director told me, in writing, I would receive a refund for the 10 days left in the month of August by check and within 45 days... we are well over 60 days now and she won't even reply to my emails. I advised her in my last email that I would now put a review on line. Communication is KEY! All she had to do is respond to my emails and follow up with me. I would not bring your loved one to this facility.