Mainstay Healthcare Management

We waited for the manager beyond our appointment time and left. No one smiled, not even the visitors. Had a bad feeling after talking to some of the residents. Mom did not want to go back.

I'm not sure it's going to be a good fit for our loved one. For now, some of our needs are being met, but we have had a couple of instances that were very concerning. I don't know that they have enough people on staff. They say they can handle memory care, but I am not sure they are trained enough to work with that. I will walk by rooms and hear people calling for help. I chose them because I liked the way they presented themselves, and they said they could handle it. I wouldn't recommend them, especially if you think you aren't going to have to worry about your loved one. My loved one is losing some function now. If they don't require a lot of assistance, or if they had enough people on staff, it would probably be a good place.

Do not place your loved one here. This use to be a fabulous place but has been getting worse and worse the last 6 months. The entire management staff has turned over in the last 6 months and many positions remain open. The facility is terribly understaffed. Medication dispensing is chronically late and the food service is disorganized with long waits. The advertised resturant style dining is non existent. The same worn out activities occur every week with little participation. There are no weekend activities. There has been attrition recently among the residents and more will come. Hardly worth the price tag.

We considered going here, but the room was tiny. They wanted to do some shuffling around with the rooms to get us into a bigger one eventually, but it just felt shady. As soon as I walked into the memory care, I started gagging from the smell of urine. I knew I could never put my parents there, never in a million years.

When I arrived they couldn't find any one who knew about my appointment for the tour. The tour was given to me by the maintenance manager. Very unorganized. The rooms were very small and not up to date. No activities were going on. It was a little smelly. The common area carpet was dirty. I didn't feel was very secure. The person giving the tour wasn't even sure of the cost.

The needs of the residents are often neglected. The facility is short staffed and has a very high turnover. Managers are not good to their employees. Talk to family members before allowing your loved one to move in there. Ask lots of questions.

Dark. Cleanliness was an issue as there seemed to be no polish to the place.

Disappointed in Atria. During tour visits I was told that my Dad would “flourish” and that he would be taken care of. Unfortunately Atria tells us more, daily, of what they “can’t do” or “won’t do”. I thought they could do a better job, than me, of caring for my Dad. I was wrong! My Dad is now having a toe amputated because no one informed the family that he had sores on his toes. They have allowed him to sit in a dirty depends, more than once, causing skin breakdown on his bottom. He fell and injured his knee. They wouldn’t even put a band aid on the wound. So many things have gone wrong that I can’t, in good conscience, recommend Atria. This place does not live up to the level of care they sell you when they are trying to recruit you. Essentially, it’s false advertising. We were very honest and up front with all his medical conditions. I wish they had told us, up front, they couldn’t provide an ounce of medical care. If your loved needs any medical care this is NOT the place to go. So, so disappointed in Atria.

Quillen Manor does not have any social activities or social directors. There are no social events. People living in Quillen Manor go there to just sit around waiting to die. The food is not very appetizing. I made my own activities by building a rose garden in front of the facility. I maintained the back yard which was supposed to be a garden area but no staff member did anything out there.

They can't keep staff very long which includes the executive director and care manager.

We have been extremely disappointed since my loved one entered Atria a few months ago. The facility is terribly understaffed and there are rampant communication problems between management and front line staff. On the surface, it is a beautiful facility but the services our loved one receives has not met up with our expectations. There has been a large turnover in staff and problems point to poor management. Some of the staff are truly caring but that does not compensate for how poorly the facility is run. Do your homework and please please consider other facilities.

Don't let your family member live here if they have mild dementia or early Alzheimer's because this place doesn't want to deal with the normal issues that come with the disease. After a short time you may be told your person needs a "higher level of care" & has to move out. They will want you to move them to their other facility that takes care of people with dementia & costs more.

They are understaffed, and turnover is high. Even the director left in less than a year. There are no call buttons for the residents. The receptionist is very rude. Etc. I do not recommend. My father-in-law fell many times in the 3 months he was there. The last fall resulted in a broken hip and then a blood clot. Now he is in hospice. The only positive is that he was kept clean.

The facility was deplorable . Filthy with patients crawling on the ground. Understaffed, one shift was a med tech and the cleaning lady . I withdrew my husband after 3 weeks . He was not getting showered except if I did it . The most reprehensible part was my husband was NOT getting is proper medications , as soon as I transferred him and he was properly treated he was no longer difficult or agitated. This should be inspected and shutdown by the state!!

I would not use the assisted-living or total care site at all. I would not recommend this place to anyone, but if they must go due to price, then use the independent site only.

The caretakers that were there were very kind to my mom. I know they were very short staffed and had a hard time keeping up. Didn't seem like they got any help either. Now that we are leaving they finally brought all of her mail after 3 months. Everything we were told did not happen! First of all she had a call alert necklace for emergencies the first week she was in there it didn't work. Got it working but when she did use it for help no one would respond. Medications at the beginning were not on her regular schedule. Food was rarely hot if at all, never was delivered at same time or on time for that particular meal. Same veggies all the time and mom said sometimes she didn't even know what the meat they served was. The amount of food served at times wouldn't be enough for a 5 year old! Supposed to get 2 showers a week....she's been there since [date removed] and has had maybe 5 showers and one of those was given by my sister. Absolutely no activities going on, no one out socializing. Most everyone on my mom's wing was memory care and we were told that they were in a separate wing. Mom was afraid of leaving her cottage because a memory care resident kept banging on her door and kept trying to get in. My mom had to lock her door, which was another problem! There was a constant beeping in the main commons area which made it difficult to sit in.

They are severely understaffed. On one occasion, a patient stood up with his walker backwards, took about 20 steps, then fell. One worker was at a table, feeding someone and on her phone at the same time two others were feeding folks. The staff was completely unaware. There was not enough staff for the number of people in the dining room. On another occasion, we watched a woman pee on the floor in the commons area and the response to it was to put a chair over the top of it. We were there for quite a while before leaving and no one attempted to clean up the mess. The next day the stain was still on the floor and the place still smelled like urine. I have elderly friends in other care, facilities, and I’ve seen more workers and they get better care. Don’t be fooled by the paint job and the fancy chair rails. Very expensive care compared to other facilities.

Ignoring residents is a regular occurrence at this facility. Using "I'll be there in a minute" to memory care patients & never returning, hoping they will ultimately forget. They are understaffed! The ladies who work in the evenings are still in HIGH SCHOOL!!!! Guests frequently have unnecessary injuries from preventable falls if the staff was paying even one bit of attention. They are too busy on their cell phones to care! What a joke!

BEWARE: DO NOT SEND YOUR LOVED ONE TO THIS FACILITY!!! The staff here ignores simple requests from patients. They do NOT pay any attention to what happens there. Residents often sustain unnecessary injury because of a lack of help/care. In a short period of a week and a half, I witnessed a man get up using his walker backwards until he fell on the floor, a woman take down her diaper and urinate on the living room floor which was not cleaned up for over 45min. They put a chair over the stain!!! The staff belittles guests and makes them feel unwelcome. They make up reasons to get POAs upset to limit visitation. They enable isolation of their residents. It’s sooo sad to watch!!! For the sky-high rate this facility charges, you could receive MUCH BETTER CARE!!!

This is the worst place ever. Zero stars. They refused to take care of of my dad. Did not provide transportation or basic caregiving assistance with adl's Poorly managed. No worth the [removed] per month. Please do not send people there, unless they are homeless and need a roof over their head and can take care of themselves.