Mainstay Healthcare Management

There are minimal activities for the residents to do at Grace Manor. The information that was given to us during our tour, is not what they are doing. There is rate increase that is against their contract. There is mediocre supervision here. The care is fine and I would rate the caregivers higher than the administrative staff. There has been a high turnover of staff members.

My loved one needs to be on a diabetic diet and that is just not something that they cater to here.

We have lived here for 6 weeks now. This place is very clean including the cleaning of your apartment. The food is fair to good according to your likes and dislikes. My problem is I did not understand that most people that live here have some form dementia. Some worse than others. I moved here to have help with my husband. He is adjusting well I am still working on it.

Responsive to visitors & residents a like. Staff very accommodating.

Management is a little stiff when it comes to making any kind of changes. Other than that, I don't have any other complaints at this time. There are good people here. The community has really good neighbors. The management is friendly. It's just that residents have a tough time making changes through management. The food is pretty good, surprisingly better than I expected. My apartment is small, but I think I just brought too much stuff with me. The finishes could be better, but all in all it's decent - well painted, well trimmed, with a decent amount of accessories.

We chose American House Lutz because they had a memory care unit for my mom and some others we looked into did not offer that. They do have private and shared rooms. The staff were very informative, friendly, and made it an easy decision for us. I would recommend to others looking.

We chose Sunabella because they were accommodating and really bent over backwards for us. The common areas are very clean, but I do think that the residents rooms themselves could be cleaned more. From what I have heard, it sounds like they could improve on the quality of the foods and variety. The administrative staff is extremely easy to work with and have been very helpful. I can always contact [name removed] and she responds back quickly. Overall I would recommend to others who are looking.

This was a nice community, just too expensive for us.

The staff cares for the residents well. This feels more like family. They even know the residents and visitors by name. The staff are quick to respond to any questions or concerns you may have about your loved one.

The food is not up too par,otherwise it be a 5

Happy with all at grand villa

The price was decent. The location was good. The food was good for my loved one. This is a good place for assisted living and I would recommend if your loved one needs this type of care.

It is a nice community, with a lot of people that are the same age as my loved one. There is a variety of food choices and a chef on staff. Some of the activities offered include arts and crafts, games, and more for the residents to choose from.

I would highly recommend it. The upkeep is nice. When you move in, everything is covered. It sounds like a lot of money, but you don't have to pay for cable, meals, housekeeping, transportation to go appointments or the mall . I love the place. When I get to that point, that's the place that I want to go. I don't see many activities going on, but that's likely due to Covid. But they have a library and a movie room with movies playing every night, which I love.

I am pretty satisfied here so far, the staff members have been very caring and make me feel comfortable. For the value for cost I think it is worth it for all the amenities and services they have to offer.

All of the staff were very friendly and professional; they were engaged with residents for an activity and the residents seemed to be right at home - happy and comfortable. All of the staff were engaging in conversation with me. I visit many places and Atria Columbia's staff care about their residents and their profession. I also enjoyed visiting with the residents as I was leaving - enjoying their stories and time spent with them.

Our family had an in person tour and on the tour to us the community looked very compacted. Also, the ramp in the back at the time was not working which concerned us for those who may have trouble walking or have walkers.

If your family member has dementia, you probably need to go ahead and go to a facility that's designed for dementia care. My only concern here was they indicated they could care for our loved one with dementia. But once she moved in, she kept "eloping," and they told us we needed to move her. So I feel like they misrepresented their abilities. But the rest of the care they provided was good. My loved one enjoyed the food there. We were happy with everything except for their ability to keep our loved one with dementia safely there.

We toured with Savannah Court and it was a very nice facility with helpful staff members. They answered all of our questions.

I chose Grace Manor for several reasons. I liked the staff, and the location works extremely well for our family to visit frequently. I thought it was an attractive and appealing facility. And everybody I encountered was very sweet, pleasant and helpful. My loved one has fallen a couple of times since he's been there, which is one of the reasons we needed care for him. They let me know very quickly and called an ambulance as needed. They seem to keep things well-maintained and clean. They have a smaller number of residents, which is an asset. And they seem to try to keep everybody engaged and doing something. Activities are mostly in the mornings , so I haven't been able to observe, but I've been there for a little party they had one time, which was lovely. I would recommend it at Grace Manor. The facility is lovely, and everyone has been very pleasant. My loved one isn't always cooperative when it comes to dressing and grooming, so I can't fault them for any struggles they might have with that aspect, as I struggled with that as well. All in all, it's been a great place.