Mainstay Healthcare Management

Extremely high turnover in staffing - even beyond COVID standards. I think it's really a combination of things. Its a byproduct of the economy/Covid and their business model to keep the rates reasonable. It's probably the best they can do without significantly raising their monthly fees.

These are some of the improvements that could be made - - Have better and more flavorful food. Make sure tenants know what their food choices are. What happened to afternoon snacks? I thought there were drinks available all the time. - Have outings. We were told upon signing that there were outings by bus. This does not mean Walmart. - Have someone man the front desk, and the telephone for the front desk 24/7 .

The biggest thing is that people there are friendly. But the staff doesn't work well with the residents in terms of helping or encouraging them to get involved, etc. The apartment is spacious. They seem to be cleaning pretty regularly, but the cafeteria floor is always dirty. And the nurse's cart smells like urine when I walk past it.

Good community. My loved one is more independent than what they could provide.

When we first moved mom here, it was great. It was kept clean and the staff was so friendly and caring. The care was very good. About 4 months ago, that changed. The executive director left and then other staff started to leave. I think there's only one original staff member left, a lady who works in the kitchen/dining. We weren't notified that the executive director was leaving or had left. But there was a definite change after that happened. Rooms weren't getting cleaned, activities weren't happening (the activities director also left). The outdoor area for residents is overgrown and looks like it hasn't been touched in a year. So many things. A lot of things that they advertised and promised were put to the side. It's a secured entrance/exit for the building, which is great. The problem is, when I visited I had to wait several minutes each time to be let in and out. I don't know that I'd ever seen more than 3 staff members working at a time anytime I visited over the last 4 months. They have a serious staffing issue now, in every department. We planned to move mom and even found a new place for her, unfortunately she passed before we could get her moved. After she passed, I was charged an additional month's fees. I called several times and no response. I finally went there in person and they apologized and said I would get a refund, I'm still waiting. When we first moved mom in, I would have recommended them. But now, I would not.

We toured with Grand Villa of Lakeland and I had an issue with the lead person who was giving us the tour. She totally blew me off until I said something and then she started talking to me after that. I was not very impressed.

They need to be more educated on how to deal with those who have memory care issues. You have to follow up in the evenings when there is no one watching how the residents are being cared for. I would tell others to be prepared to visit often if you have your loved one here. Overall due to our experience I would not recommend Grace Manor to those looking for memory care for their loved ones.

This is a good value for the money, but the staff has changed several times in three months. They are on their third administrator, cook, and more for staffing. I do realize staffing is an issue everywhere currently. though There is only one elevator for the entire building, and it only allows for motorized wheelchairs, and not scooters. If your loved one has trouble walking, then they would need to stay on the first floor, or be able to exit the stairwell if there was a fire. The staff communication with the residents could be better. The meals aren't consistent, since the community is having trouble keeping a cook. Some of the meals recently have been better than what has been offered in the past. I'm unsure if it is just the cook, or if there is a team to assist with making the meals though.

The price was more, and was not as nice as other places but the people were friendly, and it seemed like a clean community.

I did not really like the set-up of the facility. The inside was not very inspiring and the lighting was a little dim. It did seem to be a lower cost but did not seem to be a good fit for my loved one.

The tour was good overall. The only thing I didn’t like was there was no place outside of a resident's room for family to sit except for at the dining room table. It would have been nice if they had another living space for family to sit and visit. Also the staff wasn’t as friendly as they could have been. It seemed a little wired, with everybody all over the place.

We toured with Rock Hill Grove and the facility looked older and had more of a dark atmosphere. We were really looking for something that immediately felt like home and had a more bright and cheerful environment.

Our tour at Sunabella Senior Living was great. It was just not the place for my mom. They didn't have the personal outdoor space we felt was necessary for her. And it was also an older facility.

Some of the staff members are excellent and some of them can be pretty rude at times. The meals were very very good but they have gone downhill some after they lost there chef - they have hired on a new one and she is learning the ropes but is a little heavy handed with the salt. They just came out of a lockdown but during that time the house keeping had stopped so the normal cleaning routines started to lack

The reason we did not choose Fairforest Grove for my loved one was because it had that typical nursing home/institutional feel to it. We wanted a facility that was newer with a lot of natural light and windows.

A lot of residents are voicing attitudes with [name removed].

I would say to not come to this community. They are having an issue with staffing at this time. For example this morning we went down and all they had was pancakes with no eggs, no sausage no anything with it. They have ran out of orange juice and more and no one is doing anything about it. My laundry was started last week and I still have not heard anything back and I need my clothes. Even when you talk to the administration nothing is done about it. The staff are wonderful its the administration that has the issues.

This used to be a hotel. My loved one would not have liked the room available.