Mainstay Healthcare Management

Mom moved into the Life Guidance (Memory Care) unit of Atria in July. She has had dementia for a while and it was getting to the point where she could no longer properly care for herself. She did not want to leave her house at all, so the family delayed the move for as long as possible. We dreaded her reaction and were apprehensive about how well she could adjust to a group setting after a decade of living alone and enjoying her independence. We chose Atria because of its smaller size and more traditional feel, as compared to more modern facilities. To our surprise and relief, she is adapting better and faster than we anticipated. The staff has been good. The director and the nurse have been communicating with me as needed (quite often in the first couple of weeks). The initial paperwork and Mom's transition have gone smoothly, but the actual moving-in was a bit disorganized (I suggest better coordination and communication between staff and family). Otherwise, a good experience so far.

We chose Grand Villa of Lakeland because our visit here was very impressive and the staff were just so helpful and friendly. The room sizes at the facility are quite large. In our case, the fact that it was smaller facility was great for our loved one. I would absolutely recommend to others looking.

We chose Brookdale Sumter because of the enthusiasm from their staff. They really sold the place to me and were just great. The room sizes are the best ones I have seen, they are spacious. The facility itself is in an easy location. We are having some problems with the financing side of it, but they are taking great care of my father here and that is priceless. I would recommend to others.

Our family had a virtual experience and Atria was up in our top two choices. The staff was really nice and knowledgeable, but we were just not really sold on the building itself. The accommodating were just not as feasible as the other community we were looking at, and the bathrooms here just had a chair in the shower, when the other community had a bench built into the wall that we liked better.

Our family had a virtual tour and the community was extremely cautious because it was during the height of the pandemic which is why it was virtual. We can appreciate a community that wants to keep their residents safe. We felt the rooms were nice, and the kitchen had a good preparation space, but the kitchen was smaller and did not have all the appliances.

We chose Grace Manor at Hunter's Creek because of the affordability, it was better than a lot of others we looked at. It was a newer facility that was easier to get into, and also the location was great for us personally. The rooms here are nice size and it is laid out great and they are good quality. I do think they could encourage my dad more to participate in the activities that they have provided. Overall, I would recommend them to others looking.

The staff is very friendly and helpful. I didn't know this, but you need to make all their belongings are labeled. My loved one is missing some of her clothing. Says she doesn't like the food because it's not cooked to order. It's more mass produced. I think the staff worked really hard and collaborated well with one another to figure out the right placement/setting for her, whether she would do better in assisted living vs memory care, and I definitely appreciated that. I think they're doing a job with the care they provide, especially considering my loved one doesn't want the assistance. But every time I visit, she always has on clean clothes and is fresh, and I think they're doing their best to take care of the residents.

The community is doing a great job taking care of my loved one and the community is neat and clean. They have activities starting back up and she says the food is ok. The community offers great value. I would recommend this community to others based on my experience.

Some of the staff have brought COVID into the community. My loved one enjoys the meals here. My loved one enjoys being here, and was really excited to be here. There is bingo, a beauty parlor, and more for the residents to take advantage of.

The people here are just beyond wonderful. The activities are constant, even throughout the pandemic. The staff genuinely want to be there, and they genuinely care for the people. Every time I've been to the facility, it's been spotless. It doesn't smell like a facility, with heavy ammonia or anything. The place itself doesn't look like assisted living so to speak. It's homey and fresh looking, with wood furniture that's always polished. They even do my loved one's laundry Really the only problem with Atria is the food. My loved one tells me it's tasteless, with no variety.

Everything seems alright. I like bingo, game shows and the staff. Also, breakfast is really good.

This place is great. I love all of it especially the food & the people

Always good work, very satisfied

I like the workers. I enjoy my friends. I love that i have a place to smoke

Once i got adjusted I am very pleased with it. It is clean, no odors, and there's always someone to help you

I like it because you make friends and the apartments feel like at home

Great place for your family member. The small size allows staff to know each individuals needs. Front office with [names removed] are easy to talk to and get things done and to get answers. Caregivers, med techs and staff are caring and professional. Food is okay but i am a very picky eater

It's been good, I've been treated well. I'm satisfied, no complaints.

It's been a very hard experience, but that's just based on our specific family dynamics. It's hard to communicate with the staff. That's my biggest problem. Part of that is Covid. When I do get ahold of them, they're very responsive. I know they have a lot on their plate, but I wish there was better communication. That is my ONLY opportunity for improvement for them. Otherwise, the people are very nice, they keep it very clean, it's very easy to get in there, and my loved one is very happy. The lady at the front desk is amazing. My loved one enjoys the activities and looks forward to them - she loves the music they bring in. The entertainment and the celebrations are wonderful. Compared to other places that we looked at, I'm impressed with how nice it is for being so affordable. Everyone gets a private room, which is a huge plus. I'm very happy with this place.

We would recommend this community to others