Mainstay Healthcare Management

Facility is constantly changing all levels of staff. Would not recommend this facility or any others for dementia care. MY HUSBAND HAD 24/7 CARE ( myself or my daughters)were in the facility around the clock in order for him to get the care that he deserved. Most, if any, other facilities would permit that.

every one of these are a 1 or less in our opinion. We are not happy having Mom here at all, but she can't afford any other place. She also likes it here because she isn't cognitive enough to know the difference. To her she is home. There have been days where the staff, (SOME) are nice, and days where Mom's room is clean. But overall its been a very bad experience for our family. They have lost so many of Mom's clothes, staff had stolen her things and ruined her laundry. They leave her dirty clothes in her closet until it all smells like urine. The new director is a tyrant whom we despise! Her staff are leaving because of her attitude and rules. So I would NEVER recommend this place to anyone.

I recently moved my Mother [name removed], to [community name removed] due to not providing all cares, poor food and preparation and serving it, Activities and activities department head, [name removed], was great. She did not get extra help that she needed. I give 1 for all categories , except activities, [name removed].

They are short staffed and the staff could care less about the residents. I saw several people go from very active to not active at all. There's no activities or exercise for the residents in the building my father was in. He was walking with a walker and they forced him to sit in his chair and not get up. After a couple of weeks he couldn't walk at all. I took him out and he died 2 months after he left there. The care was horrible and the smart [remode]attitude of most of the staff was terrible. One of the workers told me some other stuff that had went on. He said they were all about profit. They don't have special diet for diabetes like their brochure said. They were giving my dad all carbs, sweet drinks and desserts. I also talked to the main director that's over 3-4 facilities in Florida. One was in Maitland. He sounded concerned but did nothing. My father kept falling in the bathroom and I finally discovered why. The floor was very slick like something had been sprayed on it. I poured a whole bottle of rubbing alcohol on it and scrubbed and it was still slick. The room was fine. It was the same type floor. They weren't concerned at all and did nothing to fix the issue. I can go on and on about this place. One day a nurse and another employee got into a shouting match as the residents waited on their lunch to be served. They were screaming at each other. One nurse kept telling me my father wasn't going to live long and I should just not be concerned about his care. She told me that twice. He was doing fine when she told me that. Their lack of care definitely affected his health and I feel absolutely terrible for putting him there. The cost to move someone is expensive. Just to get in was $[removed] non refundable and I would have had to pay that to move him somewhere else. That makes it hard to move someone if you don't have the money. I'd like to see assisted living to be non profit only. The employee told me the owner was all about profit and kept the facility under staffed and didn't put any money into repairs and grounds maintenance. The other residents I spoke to didn't like it there.

Mom fractured her hip at Grace Manor and passed a week later. Still trying to find out what happened as no one knows, but mom couldn’t move without help. Family never even received a call when it happened.

Not safe. Not enough workers. Was promised many things and nothing was carried out. Medical care was not offered. No activities. Residents were over medicated and left to sit at tables. Most of care was substandard with exception of two or three care givers.

I am a victim of a Bait and switch treatment at this place. When I toured, I was given brochures saying we would have meals, housekeeping and activities. On [date removed] a memo was sent out to the current resident saying there was no housekeeping and meals would be one per day. That was never sent to me and when I moved in on [date removed], I signed a contract with the understanding there would be two meals a day and housekeeping. That has proven to be a lie. Do not come here. I will be moving out at the end of April. Please beware.

Under staffed all the time. Food is terrible. Management doesn’t care about the staff or residents. Don’t put your loved one there. I toured the place about 2 months ago and I have a friend whose mother is there. I was there a couple weeks ago and couldn’t find anyone to help my friend’s mom. She was wet and smelled strongly of urine. Her room smelled like a toilet and her carpet was very dirty. They also never answer the phone. My friend and I went to his mom the other day and again she was soiled. When we tried to speak to the ED , she was very rude. She acted like it was our fault. Please don’t put anyone you care about in that facility.

Management has to seriously do something about condition of Mill Creek Senior Living. Area is dirty and smells like urine. Independent living units are infested with roaches and spiders, mold and water damage and administration say nothing can be done. Hired a professional cleaner and pest control service, since administration didn't do services as promised, revealing a severe infestation of over 1000 roaches throughout the house, including eggs in electrical outlets, behind mirrors, and other areas. Items that were advised not to be opened at move-in were infested, leading to the disposal of personal belongings and pantry items. This unacceptable situation has persisted for over a year without resolution, despite numerous assurances and promises. We have also faced a breach of the agreement not to increase rent due to these conditions, as new fees have been added without addressing the residents' needs. Seniors living with can of raid to walk in their units? How fair is this?

Make sure you read current reviews on Chapman Manor. NEW ownership and management are terrible. Most all of their staff ( who were greatwhen it was AMERICAN HOUSE ) have left or were let go. Most times not enough staff to help residents and management always full of excuses. Our recommendation is do not put your love one here .Much more could be said.

Disappointed! Waste of time! Waste of money! She was always dirty when I went to pick her up. I don't want someone to go through what we went thru my mom declined in the four weeks she was there. So sad and heartbreaking. So many false promises

Our 80 year old veteran was a resident at American House. Grace Manor at Morton Lake group purchased American House and took over on [date removed]. Three short days later (on Memorial Day) our 80 year Old veteran fell in their lobby and shattered his hip. He is now bedridden. THREE DAYS! That's it! THREE DAYS under management that is non-existent. If you put a family member here be sure of what you're getting yourself into. This went from a great place for residents to a non monitored, short staffed, non-caring facility. Asked for the video of the fall so the VA could review the side and force in which out Veteran fell and was told by the Director that is the VA wants to see the video "they can get a warrant". What are they hiding from?

Avoid American House at all cost. The CNAs were very kind, but they were so understaffed. They can improve by: adding staff at proper levels, complying with state regulations, and hiring decent cooks and purchasing high-quality nutritious food.

I took a virtual your with Carolina Gardens at Garden City and it was terrible - just so sad. The studio apartment was just a bedroom with a bathroom and very tiny closet. There was no kitchen of any kind.

There was a terrible smell and we didn't see any interaction between the residents and staff.

They will not check on residents regularly or keep up with their laundry and personal belongings. They are often understaffed and can't provide the attention to the residents which makes it assisted living. They will lose your loved ones valuables. The food is probably the worst I've ever seen. I would absolutely not recommend this facility, I cannot wait to move my loved one out. I am concerned for their safety and health.

I toured this facility and would not recommend it to anyone.

I wouldn't recommend you tour or place your loved ones here. My loved ones were here and their move in was horrible. One of my loved ones was there for less than a week. The Executive Director is mostly unresponsive to any form of communication. I'm still waiting for a response to some follow up questions I had and I have waited for more than three business days for a response. This is unacceptable in my opinion. I ended up taking my loved ones out of the community for their safety.

They did not feed my loved one, and they were not always well groomed/clean. They did not have enough staff. The residents did not get the care that they should have received. I would not recommend this place to anyone.

All I can say is outdated and rude staff / management