Mainstay Healthcare Management

The Atria provides a comfortable and safe setting for my loved one. The activities director does a nice job keeping things fresh and she really gets into decorating the environment to make activities enjoyable. The residents seem to enjoy the occasional outings to get ice cream, food, and shopping. I do wish there could be activities structured to those who have the capacity and desire to do more than just crafts. This facility is a bit more dated and not as spacious as many of the newer communities and not nearly as many amenities for residents to partake in, but overall it’s a nice place.

Since our loved one has moved in the staff members continue to be so friendly and great with the residents. Based on our experience so far with American House Lutz we would definitely recommend them to other families and especially for women. This is not a negative comment for the community but when it comes to the activities they could have more for men and more things they may be interested in

It's like a family here. My mom gets to connect with people who have similar issues as she does. Like her, they're not walking fast. They're on her level with wheelchairs/walkers. With that shared experience, she's able to make true connections. She's made friends, and they come and visit with her. It has been amazing for my mom. The staff get to know the residents quickly by name and know their families. They know me when I come in, and they know my mom. And that just makes you feel really good. Their contracted doctor who comes in to visit the resident is amazing. Someone always answers his office phone 24/7 - you never get a recording. And he makes it a point to personally call you back. I also like that he always sends an email after each visit with his findings/results.

We really liked the community. It was too far from family.

It's been very hard getting Mom acclimated, especially because we would have rather kept her at home with us. But the facility and the staff has made it relatively easy to transition. They've worked with us and have been very good. They only have one staff member in the dementia unit, and I feel they need more - nothing at all to do with her performance. She's great. I just think they could use a little more help. Overall it's a very nice facility.

I absolutely loved the employees at Grand Villa. They went out of their way helping us move in. However my mom had a bed sore too advanced (in their opinion) for her to move in. She had to stay with me until she needed 24 hour nursing care, therefore she never got to move in. The staff again helped us move out of her room. She never lived there just helped us set it up. We know others who are in this facility and they are very pleased.

I have recommended the community to others. The staff are good at communicating with the family if there are any changes about my loved one. The staff are super nice and friendly. They really try to assist the residents needs. The community is very clean. There are three meals a day served along with snacks for the residents. They will try and accommodate the requests if there is not something my loved one likes.

I think this is a great place for my loved one. There was a small adjustment time for my loved one to settle in to the community. The staff are getting better to work with for communication with the family. There are three meals a day served to the residents, and they have options to choose from. There is a monthly calendar of activities for the residents to choose from as well.

Carolina Gardens is a great place to live. We have lots of activities to keep us strong-mind, body, and spirit. The cooks and staff are amazing, they are full of love and care for each of us.

Most of the staff are very friendly and helpful. Weekends are impossible (no one is here), and I understand everyone needs time off. Some of the younger staff can be rude and make you think they are doing you a favor.

My loved one doesn't care for the food. They feel the portions aren't big enough, and there isn't much variety. On Easter Sunday they had a choice of tomato soup or a grilled cheese sandwich. This was surprising to my loved one. There have been select times that the community has served salmon. Breakfast has been the best meal. My loved one says that the breakfast is served early and ends early as well. There is a calendar of different activities available in the community for the residents to participate in. The staff and other residents are friendly. If you're looking for meals, I wouldn't get to excited about the meals as they are not sufficient.

So far everyone has been very helpful and pleasant. The staff has been very good at making sure the patient is oriented and comfortable. All is good so far.

I like this community very much. There are a few things that hold it back but you will find that every where you go trying to live in this environment. Cold food is my biggest complaint but I had a friend in another community and they experienced the same thing so I think that this is often. They have activities like bingo, chair exercise periods, we had a mothers day tea and we were able to bring guest. We also had a cinco dey mayo party and they served alcohol free pina colada and more. The activities director here is really good. I think that this community has done a pretty good job.

The people were personable and it was a smaller community. This wasn't the right fit for my loved one.

I have just returned home to Indiana from a visit to my sister at The Reserve at Towne Lake. She has been a resident there for 15 months. The staff there is very attentive to the needs of all their "family" at The Reserve". The facility is very clean, beautifully decorated and the activities keep" all on the move". The residents are treated with respect and their skills are maintained to their level to provide them with the satisfaction that "I can do that". They provide nail and hair care, plus pictures of the "family" involved in activities, so I can see my sister on a regular basis and know she is in good hands. She recently had a health issue, and the staff was swift and confident in getting her the care she needed. Thanks to all the staff and volunteers for such wonderful and thoughtful care they give. The residents are very friendly too! They all smiled and waved as I passed by them.

For the most things are going very well. One thing I would recommend is that they should put a camera out front to see whose there to visit instead of asking questions every time. That way if it is a frequent visitor like myself, they can just let you right inside. I would also like to get a report emailed to me of things that are being done medically. I get a bill but it just has the price and does not show what was actually done so it would be nice to have an itemized bill just so I can see what exactly the charges are for.

the staff is wonderful and very helpful. the place is kept clean.