Mainstay Healthcare Management

There has been a lot of staff turn over in all positions and that they currently are short on care givers. They need a friendlier activities coordinator and better food recipes.

I will be perfectly honest. We were happier with the facility before hands changed and the name changed. After December 2023, staff was short handed and merely did what had to be done to get by. Staff was leaving on a weekly basis and the residents suffered from it. Meals were not what we expected they should be for elderly residents. Too many hotdogs/sandwiches and chips. If they had been able to keep up the care/routine as it was when my Mother moved in[date removed] , she probably would still be at Vickery Parke.

Mom has been there since summer of '22 under American House, huge staff turn over since the sell to Chapman Manor. The maintenance guy does nothing apparently, as we have done most of the repairs on our own, as it was left in disrepair after many repair requests were ignored (plumbing, closet and window leaks). Now I heard the terrible maintenance guy quit..good BYE! Some staff actually truly care and spend time with the residents, like [name removed] and [name removed] in the lunch room, while others just show up to collect $. Sad we come 1-2 times a week for 2 years and the front desk staff don't recognize us or even know who our mom is...Come on! Yes, Chapman House is fixing up inside with new paint and floors, to increase sales my guess. However, look up...the roof, flashing blown, windows leak, etc... The physician assistant, never follows up with us, mom has had a sore throat for over 2mos now...they say she is fine...what the? Raspy voice isn't a clue. Yes we are involved and care about

It was a very short-lived experience my mother only lived there for about a month and she passed but while she was there she at least made some quick friends and she enjoyed the social life that she was able to experience with the games and the singing and Fina the director of activities is a sweetheart she is an amazing Angel and Mama really loved her a lot and we are just grateful that Mama isn't suffering anymore and that's about it

I would say DO NOT send your parents here! Dad moved out after they stopped cleaning his apartment, discontinued trash pickup, and stopped serving meals to the independent living, while raising the rent.

Mom is looked after and well fed. It’s not the same as having her at home, but it works well. My only complaints are about cosmetic things. They don’t make suggestions about clothes options so she is often mismatched. They are not careful about returning laundered items to the correct owner, so she’s missing clothes and has several pieces that are not hers. They supervise her showers but don’t ensure her hair is properly washed or rinsed—so it looks a mess most days. However, I don’t worry about her happiness. She’s very happy with her new friends. Her health has improved from the interactions with others. It seems like she believes she works there. I pick my battles, but I do wish they cared for her personal hygiene and care like I did. It’s a good choice and value for the area.

The facility is acceptable. There are a few positive points. Unfortunately, I have noticed that the kitchen appears to be grimy and out of date. For some reason, the food served to the residents isn’t very appealing and not real tasteful. Therefore, sadly, the residents seem to be hungry, often. This in turn, affects their daily living. It’s troubling to the residents to see staff eating takeout. What’s even more troubling is not being able to talk to corporate representatives. They don’t seem to make it past the front offices.

They are in a period of transition due to management changes that occurred right after my parent moved in. They let people go soon after that so many people are new. I don’t know if that is the issue but I am optimistic that this is why the service is less than expected. The food is not great. The weekly menu is loosely followed. The communication is not great. I have followed up to emails I sent and still have not received responses. I go regularly, so I know that my mom is well taken care of, but it makes me question what I am paying for. The caregivers are all friendly and helpful.

I do like the people at the community as well as the location. I do like the lack of traffic and the shopping stores near by, but when it comes to the meals I would like some fried food. I would definitely recommend this community to other families based on the experience I have had so far.

General staff were great. Administrator just wanted put in her hours and get out. Considered reporting her. Overall a wonderful facility. Staff are very attentive and friendly. If your mother or father have special needs or medical issues I would highly recommend interviewing staff and administration about their capabilities and legal rites.

Staff and facility seem okay but they lack tremendously on communication. We can never get follow phone calls back or emails. Labs take a week to a week and a half to get results. No one calls with results. Wish they had a better process for Dr visits. At the facility. We never get a report and no one communicates on the results of the visit.

Sunabella is a community that demonstrates professionalism concerning residents. They monitor residents to make sure their needs are met. They make necessary adjustments to make sure residents are safe and they do an outstanding job with administering medication. The Director is open to discussing any and all issues.

My mom lived there for a year and really enjoyed it at first. Had to move her recently to a higher care facility. The new owners replaced most of the wonderful staff one by one, and things have gone downhill since new management. VERY sad! Mom fractured her back and went from hospital to a short term rehab. Was gone 4 weeks, then I decided she needed to move and gave 30 day notice. They not only charged her for every meal she was unable to go to dining room to eat, but despite my asking, they charged her additional $[removed]. For medication management for 2 months she was not there. My email requests to get this deducted went unanswered. Before she left some items were also stolen from her room. Not major value, but things I had purchased a day before, and the next day they were gone. The med techs there are very caring and nice, but the management is out to get every dollar they can. Food was average and a few residents told me they were wanting to relocate. I do not recommend.

My loved one is currently a resident at Mill Creek Manor and the experience has been okay so far. Some of the staff are great, but there are 2 in particular that are just plain rude. As for the meals, the actual food is good. However, they've served my loved one a specific food multiple times even though she is allergic to it. I think Mill Creek Manor is a good facility, but I would recommend it only for those with a tighter budget and/or lower care needs.

My loved one was previously a resident at Carolina Gardens at Garden City in the Memory Care unit and the overall experience was okay. I have no experience with the Assisted Living side, only the Memory Care. The Assisted Living residents may feel different about this facility. However, in our experience, this facility is not adequately prepared for dementia patients. I would not recommend this facility for Memory Care.

If a friend asked about my experience with Mill Creek Manor (Independent Living), I would say that the grounds are great and the apartment is comfortable. My dad enjoys his neighbors. But he is unhappy there because he doesn't like the food or the folks who prepare it, and refuses to eat there. He is currently looking into alternatives.

High turnover and maybe half of the staff engages residents. We have locked horns with management several times, but have managed to make it work. Frequent visitation is best since there are little to no activities despite being advertised.

Tour director was friendly. They didn't have room immediately as needed. Facility left much to be desired. More impressed with electronic security system in place at other facility.

They became understaffed and all categories went down hill. Just became a place of excuses when questioned about care and up keep. Ask what their staff to patient ratio is. If they have an activity director. Look at cleanliness.

I would have to be honest and say it was not the best facility for my mother's need. Some of the staff workers there made you feel welcome and others not so much. I would get numerous calls about incidents that happened or me and relatives would have to come there to help the staff. Which was an inconvenience for the price you have to pay each month, including the community fee. Overall my mother did not feel in her mind that she was safe there. The food there was not the greatest either. It seemed to be the same thing every day/week. Overall, even though they said they handled dementia and memory care issues, you had to be at a certain level/later stage of dementia, more immobile. They were not trained to handle someone in the beginning stages, so it felt like a lot time and energy waisted since I was not properly informed from the beginning.