Mainstay Healthcare Management

The shortage with staffing makes it difficult at times but they are working on it and I am sure it will be resolved soon. Yes, I would recommend Ashton Manor at Sugarloaf to other families

We are pleased, high staff turnover is a concern but we know this is an industry problem. I would recommend to others.

The only point we hear about from my mother in law is about the food. Reliability of the morning staff seems to be an issue. Also the quality of the food has some inconsistency, examples that I know of is frozen pie delivered for dessert and a recent meal of soup was so salty it was inedible. Otherwise the staff is very supportive of Sybil. The facility is clean and [name removed] seems to be enjoying herself.

Good enough to move our mom to this community! One hundred characters for the review comment / opinion!

They have very friendly staff and a great activity director. I would recommend them to others who are searching for care for their loved one. It's a great value for the money.

We have been very satisfied. Like most care facilities they could use more staff. That being said everyone without exception has been very caring. Management addresses issues when they arise quick and efficiently.

They are very helpful but can be short staffed on things like housekeeping. I think they hired a chef the month we left. Healthier, fresh food. Most of the food was processed and they did not offer enough vegetables. Management was changed in November 2025 so this may no longer be an issue.

I'm hoping once the changes in employees is finalized that they retain them better. Every staff member - admin has changed since September The independent living is nicer than others because they have a door that opens immediately outside so it feels more like a patio homes and apartments They have had 2 chefs and are on the 3 in a year so no consistency. Fortunately my mom cooks a couple of her meals a week. It's the best place for mom to be able to open her back door and take her dog outside off the patio

The staff has been wonderful. They have been very patient and accommodating. The only challenge we have had is not having a specialty diet. My mother-in-law has heart disease and is on dialysis and the meals that are provided are too high in sodium for her. She has a kitchen and can cook, but it really is not safe. She is going to be transitioning to assisted living in the coming month.

I felt immediately comfortable. I currently use a walker and I didn't feel out of place as the majority of tenants use one.

Each family must look out for their loved one's interests and stay on top of care keeping the staff informed if there are areas of concern on a regular basis. I have learned to be an advocate for my mother through trials. We must learn to be healthcare advocates in every way we can and not trust that everything is done as we would want it to be.

Mom is overall enjoying Wellington Manor. She still talks about wanting to live at her home & that's why she is not completely content there. When [name removed] left I was worried it would not be as good as it was before but the new administrator is very attentive and doing a great job.

I love the folks who work there. They LOVE their residents.

We are no longer living at Osprey Manor. We thought at the time it was the level of care that we needed. I will say this. Everyone who works there from [name removed] kitchen staff, cleaning & maintenance are wonderful. That type of living just wasn't for us.

My loved one was here several years. It was affordable and close to my home. I would recommend to other

Many of the workers are very nice, attentive, and caring. The facility is clean and well kept. I feel her medications and hygiene are well managed. I have run into some billing issues, I feel the facility is understaffed at times, and getting someone on the phone for updates, especially after normal business hours, is almost impossible.

Our time with Ivy Springs was a short time. The initial on boarding was fantastic and they were able to get my dad a room right away. The staff was great. Once dad got in - the first week was good. We did have to work through some challenges with the hospice and the pharmacy and then just acquaint dad with the process. Had a couple occasions where the response time was longer, but brought that up with the management team and they addressed it. We were getting into a bit of a groove and adjusting dad's meds, but unfortunately, he passed that second week

4.5 overall. What we like the most about Sunburst Community Care is that they are resident friendly. Know & greet them by name. Staff interacts with residents. Activities keep them busy and entertained.

They are not equipped to handle all the way to end of life. I would recommend to others.

The facility was always clear. The R/A were helpful. Soiled laundry was removed from room immediately. Lovely outside porches