Mainstay Healthcare Management

Administrative staff 1 they charge her a lay fee and some type of credit card fee. When they had permission to withdraw the funds from her account but still charged. Her and never refunded the money. They? Take the money out super late in the month and then charge a late fee. She doesn't eat their food. She doesn't participate. Value for the money: kind of expensive

They did not respond to maintenance requests on a timely manner. Their meals are okay. They could improve their laundry room for the residents. The apartments need some updating. The office staff is not accessible at all times. Their emergency number for after office hours is not run well. We are disappointed by the choice we made.

Nurse and some staff are shared with Sunabella. This caused the nurse to quit. Laundry isn't done regularly and gets mixed up so my wife has been doing it instead. They are short staffed and on the 6th director in 4 years.

Our entry at Windrush was very positive but once we got our father there; we began to have issues. I got hit with two months of late fees when the faculty did not EFT funds timely. Then there was an incident that required my father to EMS to the hospital for stitches, surgery, and a concussion where he spent two weeks while I was still being charged for the assisted living. Management was quickly changed and I am seeing definite improvements. I talked to [name removed], the new manager, and advised that I clearly see greater progress today over the past administration but would like a refund of my late fees. I will continue to monitor the progress.

They don't nickel and dime you for everything. Same price includes managing meds. Don't charge you when you join in a meal. My mother is losing clothes through the washing process. Never any assessment reports.

What we like the most about Wellington Manor is the level of care seems to be satisfactory. Staff is friendly. What they could improve on would be food and activities such as movie night and maybe occasional music. Recommendations made by our family member.

My cousin is under Hospice care. He receives additional services through them. If he were able to be mobile and engage with others, I believe his stay would be better.

Overall Ashton Manor is affordable and that is the only reason why we have not moved my mom. The downsides are lots of change in staff without notification, not regular transportation to the grocery store, etc as advertised and the food is mediocre. However, like I said the actual rooms are very nice with plenty of room and the price is affordable. The staff that re there are nice and helpful.

Most of the staff is extremely helpful and very supportive. Overall their organizational structure needs improvement as ( couldn't find your phone number) kind of things. Administrator [name removed] is very inexperienced and needs a lot of support.

They needed a new director and I think they have gotten a good one and based on the experience we have had so far, we would recommend Lakeshore Manor community to other families.

Not enough staff in memory care, that's the only unit I can rate. They need additional staff to change patients, there is a huge urine smell as you go down the halls, soiled laundry sits for a full week, and I have asked for someone to do patients laundry every week because running out of clean clothes.

Stairwells need cleaning. No real nurse on premises and for assisted living they can't even take a residents covid test in stead they let them infect each other. Some individuals get a 5. They run out of milk - cereal and toast should always be an option for breakfast when having fish offer a second option as not everyone likes seafood some might like a simple peanut butter sandwich's. I guess the activities are a 5 as they seem offer a number unfortunately my mother doesn't participate. Better option then most in the area see above comments

This place has jacked up my rent 3 times in the last year. Most meals are very greasy or unhealthy. Laundry is broken most of time. At the moment I wouldn't really recommend Ashton Manor to other families

Staff need to give better care and attention to their residents. My advice is to stay away.

I would not recommend it to anyone. We picked them because of the affordability.

When my dad first arrived the staff was great. They had a lot of changes at some point prior to July and a few things seemed to change but all in all Chapman was very good for my dad. He passed way in [date removed]. I would recommend them for other people when in need

I chose this place was based on the financial part. We were refused several because of his progression with Dementia . I will not recommend to anyone!!

They do not respond to your phone calls. Do not do what they tell you they will do. Do not give much assistance at all to their residents. Our resident's bathroom was not cleaned properly. Her laundry was not done in a timely manner. If residents are in good physical condition they may like living here.

We were lead to believe my Mom's dietary restrictions (she has several food allergies) would be accommodated, but they weren't the first month. Then they worked with us & it was a little better. The lack of staff in the evening hours (1 person for the entire place) seemed very unsafe & not much care for what we were paying. The actual caregivers were great, just stretched too thin. Also, it was American House at the time my Mom was there. Some staff may or may not have changed.

There has been a lot of staff turn over in all positions and that they currently are short on care givers. They need a friendlier activities coordinator and better food recipes.