Mainstay Healthcare Management

It's like a family here. My mom gets to connect with people who have similar issues as she does. Like her, they're not walking fast. They're on her level with wheelchairs/walkers. With that shared experience, she's able to make true connections. She's made friends, and they come and visit with her. It has been amazing for my mom. The staff get to know the residents quickly by name and know their families. They know me when I come in, and they know my mom. And that just makes you feel really good. Their contracted doctor who comes in to visit the resident is amazing. Someone always answers his office phone 24/7 - you never get a recording. And he makes it a point to personally call you back. I also like that he always sends an email after each visit with his findings/results.

We really liked the community. It was too far from family.

It's been very hard getting Mom acclimated, especially because we would have rather kept her at home with us. But the facility and the staff has made it relatively easy to transition. They've worked with us and have been very good. They only have one staff member in the dementia unit, and I feel they need more - nothing at all to do with her performance. She's great. I just think they could use a little more help. Overall it's a very nice facility.

I have recommended the community to others. The staff are good at communicating with the family if there are any changes about my loved one. The staff are super nice and friendly. They really try to assist the residents needs. The community is very clean. There are three meals a day served along with snacks for the residents. They will try and accommodate the requests if there is not something my loved one likes.

I think this is a great place for my loved one. There was a small adjustment time for my loved one to settle in to the community. The staff are getting better to work with for communication with the family. There are three meals a day served to the residents, and they have options to choose from. There is a monthly calendar of activities for the residents to choose from as well.

Carolina Gardens is a great place to live. We have lots of activities to keep us strong-mind, body, and spirit. The cooks and staff are amazing, they are full of love and care for each of us.

Most of the staff are very friendly and helpful. Weekends are impossible (no one is here), and I understand everyone needs time off. Some of the younger staff can be rude and make you think they are doing you a favor.

My loved one doesn't care for the food. They feel the portions aren't big enough, and there isn't much variety. On Easter Sunday they had a choice of tomato soup or a grilled cheese sandwich. This was surprising to my loved one. There have been select times that the community has served salmon. Breakfast has been the best meal. My loved one says that the breakfast is served early and ends early as well. There is a calendar of different activities available in the community for the residents to participate in. The staff and other residents are friendly. If you're looking for meals, I wouldn't get to excited about the meals as they are not sufficient.

So far everyone has been very helpful and pleasant. The staff has been very good at making sure the patient is oriented and comfortable. All is good so far.

I like this community very much. There are a few things that hold it back but you will find that every where you go trying to live in this environment. Cold food is my biggest complaint but I had a friend in another community and they experienced the same thing so I think that this is often. They have activities like bingo, chair exercise periods, we had a mothers day tea and we were able to bring guest. We also had a cinco dey mayo party and they served alcohol free pina colada and more. The activities director here is really good. I think that this community has done a pretty good job.

I have just returned home to Indiana from a visit to my sister at The Reserve at Towne Lake. She has been a resident there for 15 months. The staff there is very attentive to the needs of all their "family" at The Reserve". The facility is very clean, beautifully decorated and the activities keep" all on the move". The residents are treated with respect and their skills are maintained to their level to provide them with the satisfaction that "I can do that". They provide nail and hair care, plus pictures of the "family" involved in activities, so I can see my sister on a regular basis and know she is in good hands. She recently had a health issue, and the staff was swift and confident in getting her the care she needed. Thanks to all the staff and volunteers for such wonderful and thoughtful care they give. The residents are very friendly too! They all smiled and waved as I passed by them.

the staff is wonderful and very helpful. the place is kept clean.

there are so many activities available for any residents who are able to join in them. all of the employees from the director on down are totally ready and willing to help us in any way possible.

new people moving in all the time. new care givers need to be increased, also as many people in wheelchairs and on walkers require extra attention. I see caregivers doubling up in other areas such as severs in dining room. elevators - important to be fixed properly and immediately when there are disabled residents. I do appreciate living here and help where I can, but I would like to know what I can be allowed to do. meals are excellent.

great employees - great concern about constant elevator breakdowns!!! not enough insulation in building, showers slant outward! great cleaning staff. wonderful cook! staff needs more help!

I'm very happy here, and I think others would like it too. It's beautiful and clean. Everyone is very friendly. There have been a lot of changes going on, but I can see so much room for improvement. With some changes, they could very well be a five out of five. We have a new director, and I haven't gotten to know her just yet. The staff in general is changing so frequently, and they're very short-staffed. But everyone who is here is very nice. We've had three different cooks since I came, but the food is getting better over time.

The Manor is willing to work with dietary restrictions when needed, and with a doctor's order. The staff are friendly. The Manor works well with hospice. My other family members are impressed with the community and the family thinks it is bright. This would be a good place for someone with early memory care needs. The staff are very patient with my loved one.