Life Care Services LLC

Our family has had a pretty good experience with this community. Overall we are pleased with all they have done for us. They are willing to work with us regarding the issues we have. She is really enjoying the activities that are available. I know she is safe and overall we are pleased with her move here.

I had an appointment to tour the community Eastcastle Place. The tour guide that normally is there was absent that day and another person gave me the tour. The person that was substituting the tour guide was very accommodating and apologetic. She tried to do her best. It would have been good if the community would have just re-scheduled that tour so i could have had a proper tour of the community. From what i did see the place was clean and safe.

This is a newer, larger community. My tour guide was on time and informative. During the tour it seemed that people with more difficulty weer not able to live here. The staff were unable to adjust medication as per doctor orders, only pre-filled medications. I also did not like there was no 24-hour nurse.

This is a nice community and the people here are nice and friendly. My mother had a bad fall when she moved to the community. Since her fall she has been in the hospital. I was pleased with the community and everything was nice and clean. The staff was very helpful and did all they can do.

We have now switched to home care but my husband was at Clarendale for a little while in the memory care unit but he did end up needing more care then they were able to provide. It was a very bling out place looked very nice and clean. I would say to anyone thinking of moving here just make sure you know the level of care your loved one needs because this place doesn't care for people with advance memory problems.

They really were not ready for a move-in. There were things that were broken and not painted and so on. They did okay getting stuff repaired, but I would rate that a 2. They are probably average, but they are also a premium price, so the value is not there.

[removed] It's all show. I found this place online and I liked the fact that it had therapy, and that is great. But they promised a lot and did not follow through with everything. I am ready to leave. All the beauty of the place is just a front. I am very disappointed.

My opinions on Eastcastle Place are somewhat mixed, so far. The facility itself seems well kept and clean. However, my loved one is in the assisted living portion, and it seems very small. There aren't many other residents or caregivers on hand. I'm just not sure yet it is somewhere she will be comfortable long term.

Too smallfor both parents...one needing assisted living and one that doesn't. It is 808 sq ft., very expensive $5,600 per month. Step in bathroom barely fits a chair inside, etc.

We scheduled our tour online, but they were not prepared for us. The person who offered the tour could not give us good information about activities. The staff we encountered were not friendly and did not offer information when we asked questions. Admittedly, we toured on the Saturday after Christmas, but one would think that there would be a manager available who could answer questions.

Older facility. Limited private rooms. None available. Nice patio and screened porch. Good activities for residents. Carpet throughout looked worn and spotted throughout. Pets possible. Not on the list due to no private room available.

The location is not perfect, but clean. The majority off the staff is very friendly and helpful, but my Mom has had some bad experiences in assisted living and independent living. They didn't check very often on my Mom and she went 7 days without a bath. When she was in independent living and her shower curtain broke. A cleaning lady came into her room and my Mom asked if she could replace the shower curtain. The cleaning lady simply refused and I was very surprised. As of now I don't know if this is a long term solution for my Mom based on the experience she has had. I would rate this community a 3/5 because of the poor services and staff.

The sales staff is very convincing, but when the real care is needed it is another story. Within four months we were forced to move out or to a higher cost of care in their community. Then five months later we were again push out to a higher cost of care. The help and flexibility we were told about by the sales staff has been non-existent. After 10 months in their facility we are left with no where to go and no guidance from Richmond Place other than your Mom needs to to move somewhere else. What are our options?

the appearance and overall presentation is very nice. the biggest problem we have found is lack of communication between staff members which delays getting issues taken care of. the staff have been pleasant.

Bellingham had access to activites. However, their food was mediocre. They also charged too much to have the meal delivered to your apartment and it always came cold. Also, recently the accounting office more than triple charged us on the monthly rental fee and it took more than 2 months and legal help to get the money refunded.

There is an entrance fee of $150,000 to join community, they do not take social security

nice, expensive

This is a very nice looking community, however it is very expensive and they didn't appear to provide significantly better care for the cost. The layout of the community would also not have been a good fit, there are a lot of long hallways to traverse.

Very nice but too large and spread out for her.

Activities are limited. Very little physical activity. Poor nutrition (10% weight gain in 4 months is not acceptable). Have discovered better alternatives in the area.