Life Care Services LLC

I would tell others that they went without hot water in memory care for at least 3 days. When I talked to the director, he said "no worries they were fixing it tomorrow". They did not have any accommodations for the residents while that was going on. They are very good for independent living, but not good with memory care. I would not recommend based on our experience.

I normally do not write many reviews, but I must write one here. My father was just discharged from this facility - he was in the rehab center post hospitalization - and it was nothing short of a nightmare. The level of care and responsiveness of the staff was horrifying. I honestly don't have it in me to go into deep detail, but do NOT send your loved ones here, unless you're fairly indifferent on whether or not you see them breathing again after. This facility was recommended by the Mayo Clinic - we trusted them, not knowing better. Do not make the same mistake. Oh, and his wallet "mysteriously" went missing there. Do not - please - make the same mistake we did and send your loved one here.

Unfortunately this is not the place for rehab and/or long term care. Staff is rude and totally lacks communication. Beautiful on the outside but ugly on the inside Due to my review this facility has decided that they “cannot offer the care for my loved one”. Once again this just proves how unprofessional & uncaring this place really is

My husband was admitted to skilled care during Covid restrictions. I had not seen him in sometime but was asked to meet him at a doctor's appointment. As an RN and was appalled at his appearance and condition.. His clothes were dirty, his finger nails were 2 inches long caked with dirty, beard not trimmed. He was a very sick man. He was in such bad shape the doctor and NP wanted to report this facility to the State. I asked the nursing staff to trim his nails and was told they don't do nails. If they sent him out in public in that condition I can only imagine what it was like for him staying there. I immediately asked for his discharge. He came home and died 30 hours later. I have been due a refund of $2300 for 8 months and despite, calls, emails and letters no check. Please do NOT subject your loved one to this skilled care facility.

My dad had hip surgery and then when into Clare Oaks rehab. He had no infection when he entered their facility. Within two - three weeks he died. We learned from the ER doctor that he was severely dehydrated when brought in by an ambulance from their rehab center. He had a urinary tract infection which really turned out to be sepsis. He was in renal failure. He died within two/three days. We would speak to my dad on his cell phone daily. He told us he didn’t feel well so we would try to call the nursing staff. We had to ring and ring for at least a half hour before someone answered. Sometimes no one answered. We had to go through their security officer to get them to answer the phone! It was ridiculous. On Super Bowl Sunday we learned that he was in feces for up to eight hours. He pressed the nurse button. One nurse came in and said they would get help. They never returned. Please don’t send your love there unless you can watch them 24/7.

Do NOT send your loved one to Burcham!Covid is running rampant at Burcham and their first response was to blame the family because "we probably bought it in via delivery." Ok, but what practices are they taking to ensure their residents are safe? Their reaction was to blame the familtakinplace as my grandma was in ICU with a positive Covid diagnoses. Unfortunately my grandmother passed away 7 days ago. After leaving them a review on Facebook and Google, they called to arrange a time to pick up her belongings. We were told that we could pick it up anytime in the next couple of weeks due to the holidays. ALL of her things were thrown in boxes and sitting in the breezeway entrance. No one could tell us how long they had been there. Valuables that cannot be replaced like her purse and photos, not to mention everything else! Gofigure, there were items missing. Still doing inventory at this time. The staff was very argumentative, hostile, and rude beyond belief! That place is a disgraceful!

Don't go to this facility, I had an issue trying to get in the facility, they never seemed to be available to let us. The communication was not good, we couldn't get calls returned to us and it was very frustrating. The food was horrible and there was not a variety. I would not recommend this facility

This place is terrible!! Dirty, poorly managed and neglectful. They forget to feed residents! The director of the building does not care about any one of the residents well-being. She’s a selfish, unkind and a money hungry pig. I would stay far far away.

A shameful lack of ethics here! My dearest friend and role-model in the nonprofit world moved in a few weeks ago. When she toured with her daughter, they mentioned a two-pet policy. She objected, "Well I can't live here - I have three cats." The marketing manager said, "Well, then we'll look the other way," and smiled reassuringly. Now, after she moved in and six weeks have passed, they have gone back on their word! An elegant elderly lady whose three furry 'children' are her world is being forced to surrender one cat! It's horrifying and heartbreaking. Be warned, families. I've been to visit her and the facility looks and seems fine. It's what you don't see that matters. And dear Westminster, Our elderly loved ones deserve better. If this can happen in your community, your management is rotten to the core. For shame!

I was a independent living resident at Balfour-Ann Arbor for 7 months - the first resident to move in when they opened in November 2019 and the first to leave in June 2020. In my opinion, this is NOT a good place for anyone to live, let let alone any senior! Most of the foregoing is the tip of the iceberg, but in a nutshell, what I have written says plenty to raise a huge “red flag” to potential residents of any Balfour facility, since they are all owned and managed by the Corporation Headquarters in Colorado. Balfour-Ann Arbor has 3 areas of living - Independent, Assisted and Memory Care. I was looking for a facility that had these things, but I wanted them to all be physically separated and that the areas did not co-mingle. I was assured more than once, and by more than one person, that each had their own dining room and there was no mixing of residents. I told the leasing persons on more than one occasion when I checked a few times about the areas being separated that I would not move into Balfour if the 3 areas co-mingled. Again, I was always assured that they did not co-mingle and that is one way Balfour was different than other places of this type. In about February, 2020, a situation arose that made me question whether that was indeed the case after I moved in. At that time, I asked the person I talked to on more than one occasion when I was looking into Balfour the exact opposite. She indicated that the three areas could mix and use any and all parts of the facility and that anyone could eat in any dining room they wanted. I was shocked to say the least. I checked with a couple of others who signed up about the same time I did and they were told the same thing I was. In my opinion, the Ann Arbor facility is totally disorganized and chaotic in almost every respect, except for the kitchen staff. The original staff, as well as many many subsequent employees, have either quit or been fired and nothing gets done that you ask for over and over, if at all, and you continue to pay for services you do not receive. Balfour is like an employee revolving door and has never been fully staffed. except maybe on day 1. And, a large number of employees are incompetent and/or have insufficient on-the-job training and supervision to do their jobs. If they are competent, they have too much work to do because of understaffing and are unable to speak up for fear of losing their jobs and end up quitting at some point. The Associate Executive Director, who took over when the Corporation fired the Executive Director shortly after the facility opened, is overwhelmed with so many jobs to do; thus, he cannot possibly keep up. In addition, medical updates sent to the residents on a regular basis by the Corporation were almost always glowing about how well Balfour and the residents were doing keeping the virus out of their facilities. However, in Ann Arbor, in all instances but one, they never really informed residents there about the fact that the facility had never been risk free from anyone getting the virus in the facility. This was because of, among other things, selected resident behaviors and contradictory and/or misinformation from the Corporation about the length of time someone needed to be in quarantine, which put everyone at risk continually for months. The “Balfour Way,” as they call it by the Corporation, REALLY means to give you as little as possible, despite what their literature and the Corporation says, and for residents to not complain. And, if you do, they threaten you with legal action and termination of your lease, like they did with me. In addition, they charge you a lot of money to live there that basically pays for all the decorating “fluff” and hollow promises of what they will be doing for you. Both of these things are part of the hook to sell you on this facility. The COVID-19 virus was not the problem, it just exposed a myriad of systemic problems with this Corporation that one might not have noticed right away under normal circumstances, but they sure became apparent quickly when you tried to get even the simplest of things done here before and during the virus. This is not to say that local staff are unresponsive. They are polite about requests and employees are nice to the residents, but there is largely no resolution to any of your complaints and requests. Since, Balfour-Ann Arbor is only 7 months old, I would highly suggest that you research the other Balfour facilities and access sites online that give accounts of other resident reviews of all the other Balfour properties (in Colorado) and their experiences with this Corporation and things that people were/are not happy with at those facilities BEFORE signing up to live in one of their facilities. I would also read online internet reviews of employee experiences at other Balfour facilities. There are only 2 reviews of the Ann Arbor property from employees - one positive and one negative - and no reviews by any residents (current or former) except mine. But, I personally know at least one other person that is leaving Balfour Ann Arbor soon and residents continue to complain about things there that never get addressed. For some unknown reason to me, they still don’t realize after six months of complaining that they never will. I lived and learned, and I hope I can save someone else from making the same mistake or at least be fully informed.

I regret moving my Mom to the Assisted Living floor from her previous unit. She was supposesd to get 24-hour care. She is deaf and almost blind, so her children cannot even communicate with her on the phone. Lexington cannot even bother to show her how to operate the AC. Beacuse of this Corono Virus, they won't let my sister in to help her. She is crying every night and we are trying to figure out how to get her out of there. Don't take your mother there. All they are interested in is getting your money.

My Mother wanted me to share this review, she lives at clarendale and does not have access to a computer because the room is locked. We are very disappointed with the services here (or lack of). The food is terrible frozen garbage slopped together and my mother tells me this has been brought to the lady in charge many times (by her and her friends) with no improvement. The Maintainence man is clearly intoxicated most of the time (since her move in) and almost injured my mother when hanging something in her apartment. When my mother calls down to the front desk at night the person working does not even speak/understand English and hangs up on her regularly. Im sure after this covid pandemic is over we will be looking for another place for her to live with good food and her friends she made will follow suit.

My loved one started there for rehab services, The staff took a few days for us to even speak to a social worker to figure things out. One of the nurses would roll her eyes are if asked question or anything as if she didn't want to be bothered be us. The charge nice was very good and helpful. Poor communication and no care plan.

I personally selected Windsor for my parents to live. Please read my father's post below. BOTH my parents were very unhappy with the quality of food and management at Windsor. With the help of Mayor [name removed] and Sheriff [name removed] BOTH of Oceola County, my parents were promised they would be granted a police escort to leave Windsor. After many failed attempts to reach someone OTHER than [name removed] about this situation, I succeeded. [name removed] the SVP/Sr. Director of Operations of Life Care Services that Operates Windsor reached out to me. I explained that my parents need to get out of WINDSOR as soon as possible. I told her how [name removed] denied my moving company access and terrified my own mother by beating on their door and yelling in my 82 year old Mother's face. She assured me both [name removed] and [name removed] would NOT be permitted to handle this situation any further. She told me starting Friday, [date removed] until my parents departure on Saturday, [date removed] that [name removed] the Assistant Executive Director would be handling the entire situation. She forwarded his contact information and told me that I am to correspond with him. In addition, she granted me very specific days Thursday, [date removed], Friday, [date removed] and Saturday, [date removed] that I could help pack my parents for their upcoming move. [Date removed] of Windsor handled everything perfectly and treated myself and my parents with the dignity and respect we all deserved. HOWEVER, on the move out day [date removed]. I went to the tent and checked in like I did the other two days. I filled out my COVID screening form, I had full PPE on, and I had my temperature taken. I was told to go ahead up to my parents unit. The night before I sent an email to [name removed] with the estimated time of the licensed movers. He acknowledged my email. I arrived at exactly the scheduled time. [Names removed] of Windsor were aware of my permission granted to help on this morning. [Name removed] assured me that [name removed] would NOT be involved. However, he went to my parents unit and harassed BOTH my parents and telling them he was going to have me ARRESTED and taken out in handcuffs. When I arrived at their room #622. [Name removed] was screaming and yelling at me an inch from my MASK... He physically removed me from the building. I was TERRIFIED for my life. He made me ride down a DINGY service ELEVATOR with him continuing to call me a LIAR and told me it was "[profanity removed]" that I was permitted in his BUILDING because he told me that he WAS the manager on DUTY. I was KICKED out of the building. Luckily, I video taped his actions. [Name removed] called me and heard him continuing to scream at me. BOTH the Mayor and Sheriff called me and sent police to reassure myself and my parents that we were allowed to leave WINDSOR. We are so extremely LUCKY to get out of WINDSOR. Our treatment by [name removed] was terrifying and dangerous. [Name removed] couldn't believe he behaved in this manner and assured us that he would be dealt with. She also questioned who gave him the authority to be a manager on duty when he was supposed to be handling maintenance issues. The stress of this situation, caused my mother to get sick. My father was so thankful to the Mayor and Sheriff for caring about their safety and wellbeing. Both of my parents were completely let down by WINDSOR. My father said that the food was better during his tour in Vietnam and during his nearly 30 year career as a Colonel in the United States Army. His heart aches for all the wonderful friends that he is leaving behind at Windsor. He knew this place was taking a negative toll on both my mother and himself. Thank you NURSE [name removed], the sweet Valet brothers, our favorite caring waitress named [name removed], [name removed] the Assistant Director, [name removed] for the extra care and love on our last TRAUMATIC day and lastly to all the wonderful residents that remain at Windsor-- families please check on your loved ones. I hope and pray things improve. My parents are now safe and happy-- and being well fed. AMEN!

Clare Oaks is bankrupt. Clare Oaks lost a $4.1 million dollar lawsuit when a jury found that a resident's medications were mismanaged leading to negative health consequences. If you love your parent, do not put them in this facility. You will regret it forever.

Clarendale of Algonquin is poorly and understaffed! We have brought this up to the director several times and no changes in a month and a half. Staff doesn't even know that new residents have arrived. We have had to remind some of the staff to bring new residents out for dinner. I would not recommend anyone bring their loved ones to this facility

This looks like an apartment only facility. Not what were looking for

After many years of uneventful life in independent living (where the only problem was how the food went downhill after Brookdale took over), my mother had a stroke, suffered paralysis, and spent her final 6 years at the "Inn" - skilled nursing. Staffing was a problem, the nurses overworked, the aides as well (some of whom were desperately in need of more training). A supposed slip from a chair (mind you, she was partially paralyzed) broke her leg, and 90 days later she was dead. The wound was not cared for properly and became necrotic. Opiates were necessary to keep her painfree. The aide who "found" her was covered up for by the staff, even though the ones who knew us gave me the wink wink, nudge nudge when parroting the corporate line. Avoid skilled nursing there at all costs. Your loved one's life may depend on it.

Clarendale has really taken a turn for the worse. The workers spend more time on their phones and with each other than they do caring for residents. Every time we go for a visit the environment is worse than the last time.

A beautiful physical environment has masked serious ongoinng concerns substantiated in an Investigation Report by the MN Office of Health Facilities Complaints dated [date removed]. Our mother was the first resident in the Gable Pines Memory Care Neighborhood, 6/2016. Initially, personal care, activities and dining were excellent. All began to decline with frequent turnover of nursing leadership resulting in inaccurate care plans, inadequate training and nursing supervision of a ever changing group of caregivers. The situation reached a crisis level when our mother had a change in condition, became unresponsive and was receiving Hospice Care. Gable Pines did not provide a Registered Nurse as required to assess our mother’s changed needs. In addition, our mother experienced delays in administration of medication to prevent pain. ‘Med passers’ needed to be reminded by family multiple times. After our request to assume responsibility for medication administration, an interim executive director, while never responding to our concern, issued a letter of immediate termination of our mother’s residency just four days before her death. Our Mother’s vaid POLST agreement stating ‘Comfort Care Only’ was disregarded. Our pleas for assistance from Life Care Services, who manages Gable Pines, were ignored and minimized. We subsequently filed a complaint with the MN Office of Health Facilities Complaints. While Gale Pines was awarded a 2018 'Best of Assisted Living' rating, The MN OHFC, on [date removed], issued more than 20 ‘Correction Orders’ for multiple failures by Gable Pines to meet licensing requirements including failures of training and supervision of unlicensed caregivers by a Registered Nurse, failure to conduct a nursing assessment when a resident’s condition changed, failure to consider family wishes for the resident’s care and failure to provide required notice for termination of residency and services. The Investigative Report also stated: “Furthermore the licensee took action to retaliate against the client for complaints made by the client’s family”. The Investigative Report also cited the licensee with “interfering with the investigation”. 8 months later, in February 2019, the correction order for inadequate Registered Nurse supervision of unlicensed caregivers was reissued. As a family we trusted that the promises made to us by Gable Pines would be kept. Gable Pines betrayed our trust and burdened us with unnecessary, cruel treatment during the last four days of our mother’s life. Unfortunately, family members of current residents who continue to raise concerns and are reminded by nursing leadership that improvements take time and that this is first a business.