Life Care Services LLC

We were so hopeful this would be a great living experience fo mom. It is an absolutely gorgeous setting. Unfortunately (maybe partially due to COVID-19) it was not. They DO have a first class staff and excellent fresh meals which the advertising staff touted. But it was also sold to us as a highly active Assisted Living which it was not. We were told mom would have access to exercise room with staff fitness staff, pool for water walking, art room for real art teacher led lessons and general access and an Activity Director who was very involved. Unfortunately most of these did not occur. Mom was never given the opportunity to meet other residents until about 6 weeks after living there mostly in solitary existence. We as a family were not given any guidance or direction when she first moved in about who to contact for Drs appointments or for any problems or concerns. No welcome information packet was provided so we were mostly in the dark on what was going on. I guess a lot of family’s just move their family member in and forget them. We are highly involved with Mom. Thank goodness for FaceTime - that’s the only respite mom got from what she felt like solitary confinement. Mom is a very active person but was not really given the opportunity to actively engage in the community until after I turned in our move out notice. The Fitness director was great with engaging her after about 6 weeks. She loves to be outside and does a lot of walking but the community is built on a hillside so walking the grounds was very hard since she needs a walker to get around. The monthly cost was at the top of our budget limit and we decided it was not worth the benefit to her at the total expense of her happiness. Too much isolation and loneliness. We purchased a Medacube pill dispenser and installed cameras to ensure medication is taken (which was our main concern) for a lot less than the monthly Danberry cost and she is much happier in her current setting.

The community is kept pretty clean, we have had no issues with the cleanliness or the friendliness of the staff members. She moved in right before COVID hit which has affected some things, and at that time it switched management. They have not really been as communicative as they should be with a lot of things. She feels that she has to go out of her way to ask questions which is frustrating for her. They need to be more aware with how they communicate with the residents who have been there for longer and the more newer residents. The food they have does not offer a big variety of food choices or how it is cooked. Some of the food may be to spicy. The rooms are very nice, her room is more than adequate.

I found that you need to be clear with your instructions or desired outcomes with the staff. The rooms sizes and layout of the community were good. The food was good. They do have some balconies for outdoor space.

I was not updated when an incident happened, I was not informed. I spoke to the administration and got in touch with the nurse. I was upset that no one had called me. The information I was given was different then what my dad said happened. I was frustrated with the communication. Things that were supposed to happen were not happening. There are positives but also frustrations too.

We lived in the assisted living section for five month’s. We were hoping that this brand new facility would live up to its shiny new building but sadly it never got off the ground. The management was poor, the RN was never on site and no one returns phone calls. The nursing staff is constantly turning over and would not communicate with the family due to lack of management. The restaurant was beautiful and the food at times was nicely prepared, but the facility nickels and dimes the residents and family’s! They charged the residents for Thanksgiving meal! There were not enough events for the residents, and sadly we left. If The pros are it is brand new. The cons out weigh the pros. All that glitters is not gold They just weren’t established.

I did not like it. I felt very uncomfortable there.

My mother resided there for almost 3 years and was well taken care of of the most part. The aides were wonderful and shout out to [names removed] who gave our family a sense of relief when they were on shift. However, after private pay ran out & we had to cover her expenses with Medicaid she was given the boot. The head nurse & dean of nursing made several excuses why but refused to admit that was the reason. It's corporate corruption at it's best & those 2 had absolutely no code of ethics whatsoever. If this sounds bitter it should. We were promised she would never be turned away for any circumstance but yet we had to move her. Mom's new place is awesome, clean & great staff but at 88 years old this was a ridiculous situation to be put in.

Regency Oaks is beautiful and high class but too large and doesn’t meet my parents needs. The buy in and costs are too high.

Visitors conduct at Greenwood Village South. It helps to have a grin an bear it attitude. Complaining and getting assertive about the sometime shoddy care your loved one is receiving will only lead to you being considered for permanent disbarment from the facility. Loved ones have to learn too that the more they complain the less actual care they will receive. Weekends is when the missed showers and snotty attitude of the staff mainly happens. Greenwood Village South is probably one of the better places to put a loved one but all of them need to improve vastly.

The community here is small, 24 studio apartments for assisted living. The common areas seemed more clinical than homey. Since it is a small community there is a waitlist. The contact person was very knowledgeable and able to accommodate our tight schedule.

I do not live close to Freedom Square so I have to communicate through vmail & email. Never once has the care coordinator replied to either.

I live in a villa. The heater/ac is a little noisy, but that’s OK. The faucets, toilet, shower, etc. but, so far still working. The water pressure is not good. Kitchen appliances all work and are OK. My rent includes 2 meals a day. Breakfasts are great on M, Wed and Fri. Other days are make-do... Dry cereal dispensed from a glass jar and gets ground up in the process. Danish and muffins are the same every Tues, Thur and Sat. I quit going to evening meal s ‘cause the entrees were lousy. I now only go to breakfast, and cook my own lunch and supper. Grounds are well-kept, Villa maintenance is good and first level of Administration is OK. Management above that needs attention. I don’t mind living here. But it’s very over priced.

It looked a little run down and also had a very unpleasant musty smell. One of the residents was walking around in her bare feet and the other residents were just sitting around really doing nothing. The staff was pleasant but I really was not that impressed.

Was ok, rooms a little small, didn't like as much as the others

[Name removed] is a great spokesman who represents the community as a warm caring facility. Found it to be a bit dark, needs more lighting. Well-maintained but hows its age. Personal care dining room seems sad. Very warm, air not effective in some rooms.

I just finished a stay at Monarch landing and her are my comments. The facility is very, very nice and very clean and does not have any odor. The food is hit and miss. The CNA’s and nurses were very good, there were a few that were only so, so. Therapy was also very good. They worked with you very well and made you want to do therapy. The management staff was horrible. They did not show even the slightest concern for the patients. They treated me as if I was a burden to them. The Director was the worst of the group. I am not sure why she has such an attitude but she certainly is not a people person. Unfortunately, she has the rest of her staff following her lead. If you don’t have to deal with her or her team everything would be a nice.

Nice Area in Seminole. Lots of conveniences , shopping at the mall across the street, theatre nearby, food shopping. However even though studio apt. is spacious , one had to bring own dbl size mattress to create area spacious area of rest.

Tour went well we are moving toward a decision in april.

Like that it is a gated community with individual living space w/garage. No complaints. Everything was nice except the kitchen was small and outdated. The cost $3595 monthly is based on location and gated community.

I looked at the Dallas Retirement Village when I was looking for a new place to live. I thought that the community itself was very nice, however, I did not like that I would have had to buy into the community. I would have had to sell my house, and I just wasn't comfortable with that.