Life Care Services LLC

My father entered short term rehab from a fall for 17 days in [date removed]. In 17 days this facility managed to lose not one but both of his hearing aids. The value of these hearing aids was 12k. When you register the facility requires you to list the patient's property and value of the items. Cypress Village made no effort to safely store my father's hearing aids. Both of the hearing aids were not lost on the same day they were different days. This facility made no effort to learn and prevent the loss of the second one after the first one was lost. Part of my father's cochlear implant was found in the dryer. The other parts and the second hearing aid were never found. I placed signs in his room with pictures of what the hearing aids looked like for the staff to make sure they had not fallen off in the bed prior to changing the bedding. My father was unable to get out of the bed to charge and store his own hearings aids. This facility took no responsibility for this loss.

Continually short-staffed in the medicine administration area, causing many late med administrations. My mother, who has chronic pain just went through a half-day of distress because her morning medications were not administered to her. I was on site at the facility at the time and found that there was no nurse on duty, and only one med tech who was overwhelmed and referred me to Management. This ongoing issue is the responsibility of Management to address and correct, and I have gotten no response from top leadership when inquiring about it. This should not be happening given what my mother is paying to live here and obtain the staff services.

The Delaney lulled me into making the worst decision for my 94 year old mother. In the two months she lived there, she was treated with disrespect. She did not receive the level of care The Delaney told us they would provide and for what we paid for. I had to bring in private help to assist her. The staff neglected her because she was needy. It boarded on elder abuse. What was really telling was when we told The Delaney we were removing my mother, we did not receive one phone call from The Delaney as to why? I am considering filing a complaint with the State.

ML’s selling point is that there’ll never be a reason for you to have to move out. Not true! Once my mother was diagnosed with Alzheimer’s, and there was no care in place for her due to a 22+ resident waiting list at The Springs, she was forced to move into a new community. ML charged a penalty fee of 3 months rent. The value of her apartment had increased considerably since she moved in during the recession so they were making a lot more money by her leaving and still they refused to waive the penalty fee. I asked the ED to explain how they could justify doing so, and to specifically state what alternatives of care they would have made available to her while she waited a year or more to get into the on-site memory care. I’ve been waiting for a response since [date removed]. ML also tried 3x to charge us [fee removed] to replace my mother’s carpet and paint her apt when she was on the plan to have it all paid for by ML that same year. Profits over resident care.

My mom suffered there for 3 weeks and we got her out as quick as possible. It was a costly mistake in that they did not refund us any of the set up fee. For the 1st 8 days she was put in isolation(Covid) and given cold food 3 meals a day, food was better when my dad could take her to the main dining room.

Sale department sells homes as 24 hour care and it’s not true after nurses leave cna or caregiver decide what is good for the resident. After dinner you can not find a single soul in building 1 and 2. I walked over to building 1 for help and there is no one the front desk doesn’t know where people are at. The girl I found sitting on her phone on the couch with legs up. They always have new people working or people from temps working because no one stays long enough to know there name. The leadership is nice but seems like they find excuses why they can’t keep staff working in there entire campus.

I would tell others - DO NOT send your loved ones here - ever!!

My father was a resident at this facility. He told me he fell in the bathroom but was able to push his pendant to request help. He said no one responded to the request for 3 hours. At first I found this hard to believe however when I raised the issue Watermark management confirmed this indeed happened. I had a conversation with the Executive Director of the facility and we reached a hand shake agreement to return a portion of the monthly rent since my father never returned. To my dismay they have not honored this agreement and have not responded to my follow up attempts. Shame on me for not getting anything in writing. I got the impression from the Executive Director that the call button situation was just an unfortunate accident but they did nothing wrong. Before this situation I would have given Watermark a much higher rating but now I would think twice about sending my loved one to live there.

The staff is unhappy. Everyone is over worked. The care team is stressed out and miserable. The food is horrible. Not enough staffing in any dept. Activities are non existent. The place is filthy. Lots of new faces which says the staff turnover rate is unacceptable. The weekends are abominable here. Visit this place on the weekend to get a real sense of what goes on. Minimal staffing on the weekends. No weekend supervision. Highly recommend going to the new [removed].

The interior design is nice, food seems tasty ideal location in Towson! Blakehurst it is more of a hotel than a community. The entrance way has oCaters to a bridge&Country Club group which is unfortunate as not everyone belongs to country clubs and/or plays bridge. Trying to get through to my Mom via the Blakehurst front desk it took over 1 hour. I was transferred to 5 different departments, on one occasion hung up on, then come to find out some of the medical services staff assumed the new director of Blakehurst was a female with the name, [name removed]. I cannot image if it was an emergency and had to reach Mom right away. With a LCS,Continuum of Care company making $[removed] in revuene, the Blakehurst monthly costs of approximately $[removed], my Mom has to eat $[removed] a day in food, a 30 minute exercise program plus a movie. Recently, the repaved the entire asphalt parking and roads which was not necessary. Added a flat screen TV to the mail room and are undergoing lots of renovations, new pool

If someone is looking for good communication, this is the last place they should go. There is no communication at all unless you nag at them continually. They really need to improve on the overall care honestly. They present well at first, but then as soon as money changes hands, that seemed to be all they cared about, not the loved one placed there.

my mother has been a resident of Havenwood of Minnetonka for about 7 months. She had lived in another memory care facility for a little over a year before moving her to Havenwood. The sales staff was very attentive to answering all my questions and the facility is lovely however the care is not. I would not recommend Havenwood for the following reasons. - Lack of communication regarding my mothers condition and/or care - difficulty in communicating with memory care staff - Lack staff engagement with residents - Staff is not very attentive to needs of residents

Some of the staff here were great and some were absolutely awful. I would tell others looking- Do not use this facility if your loved one requires a significant amount of care.

The caretakers in memory care at Clarendale are not adequately trained to truly be able to care for the different stages of dementia. They want one size fits all and that just is not the case with dementia patients. Most (except for 2 or 3) of the caretakers don't have the compassion it takes to truly make the person feel safe regardless of what stage they are in. Unfortunately we learned this after getting our loved one into another facility where there was no question about how much they cared. Knowing how to handle different situations makes all the difference and I only wish we had made the switch sooner. My recommendation is to provide as much training up front as well as o going training for every person who I tracts with those with dementia.

The sales people will promise you things that the organization has no intention of providing. When I commented on things like - I was told my mom would be able to choose between two meals - they said - sorry you were told, that is not true. I also come and observed activities before deciding - again - was told (and saw) residents could pick between 2-3 activities at any time. Also not true - there is one activity at time and it usually sitting and watching tv or listening to music on tv. They do have stretches but there is no researched methods to help memory - which I was also told. Also - do not believe that they have any true memory care programming like heartfelt connections (mentioned by sales person). They didn't even know what it was when I asked. Again - do not trust whatever the sales people tell you. Also - I suggest putting a camera and remote thermostat in the room so you can monitor that. My mom AC broke and the room was 88 degrees when I came to visit. No one noticed.... then they out a temporary unit in and it heated up her room. I called to ask them to check on her and they said it was fine. I didn't believe them - came and it was 89 degrees in the room. I now monitor the temperature remotely (AC broke again last week / saw immediately on thermostat and complained). If your loved one can take care of themselves - this place is fine - as you don't need care. If they cannot - either put in cameras and thermostats so you can watch them all the time - because these folks don't. (Note - when asked how often they would check on my mom - sales people said all the time. Director said we can't set times because then we are a nursing home.... so they don't check). They do come at 10pm - waking mom up, turn on all the lights and pick up garbage. Also - just for fun - when my mom moved in she did not receive a shower or have laundry done for over a week until I complained. Beware of this place.

I’m a retired teacher, and if you find any value in my qualifications, do NOT take your relative to Memory Care at Rose’s. The administration and workers misrepresent the truth with all they claim to do for their patients. Some of the workers are rough and loud with them, scaring them… They lose their clothes and drop them in the wrong rooms. They don’t take them to the bathroom enough, resulting in UTI’s. They do NOT hydrate them regularly causing them to go to the hospital. Don’t be fooled by their calendar of events. They do not happen regularly, it’s all a show.

My mother in law spent [price removed] for [date removed]. They told us her assessment would be done in the 1st month. Apparently she did too much stuff on her own...because nobody would show up when she called for help. A nightmare from start to finish.

We carefully looked at many senior living options and definitely would not recommend Wyndemere. The food was tasteless, they are disorganized, and the place appeared dirty. When we told them that we decided not to move to Wyndemere, they began pressuring and harassing us.

Ultimate bait and switch. Gorgeous building and decor housed with people promoting tours and glamorous amenities when the dollar is the bottom line- not care. The leadership treats the most vulnerable resident population, who pay the most and are confused, are treated the worst. Do not be fooled by the hundreds of people who write reviews because they are solicited to do so following a tour and a luncheon.

The Clarendale has had a change in leadership - with C.P. is now the running the community as executive director. She has repeatedly let down the residents and families. She does not allow the staff to meet the minimum standard of care. She has proven to be negligent over and over again. We left the Clarendale because we feared for our parents safety. Please beware - [name removed] does not care about ALF or memory care. She is the reason for the mass exodus of staff and residents alike. Our family would strongly advise against the Clarendale. The quality of care is non existent.