Life Care Services LLC

Everyone is welcoming and nice and the food is good, but the issues with care are momentous. Last weekend, they let my mom lay in her bed for 48 hours and did not ensure she ate. We have been going there every day to make sure they are doing their jobs. They did not ensure she took her meds as she left them half dissolved on her dresser. We have asked for her to go to the dining room and put signs all over her room and they still don't always bring her down, leaving her food that she will not eat on her own. There is massive staff turnover that has lead to incredible issues with communication. She was readmitted from a hospital and no updates were made to her care plan until we demanded that they were or we were going to consult a lawyer. I had to wash her myself because no one gave her a shower as was in her plan.

My loved one was a resident at Clarendale Clayton. The facility itself is beautiful and brand new. The residents at this facility were very friendly. However, they only had two assistants for the entire floor. Not enough, and worse, the administration would not let the staff that I had hired around the clock to help my loved one fill in the gaps where Clarendale staff wasn't able to cover. Because my loved one wasn't receiving the care she needed in Clarendale's Assisted Living, they were very nice about allowing me to move her to their Independent Living floor so that the 24/7 nursing that I had hired for her could take better care of her needs. The apartment was lovely, but the physical features were not particularly friendly to the elderly residents. The showers were not the large walk-in types found in Assisted Living. There wasn't enough space in the shower to install a built-in stable shower seat and it was a huge challenge to get the wheelchair into the bathroom, bedroom, and closet. It just didn't seem like a space friendly to elderly. The dining room/kitchen staff was very slow and the menu only had a few healthy options (that's not to say I don't care for french fries, but some healthier choices would have been nice.)

Overall facility is nice. I think they have not invested as much in memory care as they have with the overall facility. I think there is a plan in place to upgrade memory care in terms of the looks and activities available, but at the moment it is the area that lacks the most. The staff is great. They know my mother well and they are patient with her. Makes me feel ok leaving her there.

Our family had an in person tour with The Oaks at Bartlett and with the tour experience they just did not have the same welcoming or accommodating feel as other communities did.

We picked this community because it was very close to our house and we visit 4-5 times per week. It looks really good from the outside as did the other place we looked at, but ultimately it was the location. We are satisfied,but clearly it is not what was advertised or presented. There is good intent by the company, but there is a worker shortage, that is adversely affecting the quality of the services provided.

We toured Richmond Place when searching for Independent Living for our loved one. This facility was okay. Our tour guide was very good. The atmosphere and cleanliness of the facility was good.

My expectations were not met. I was not given through information concerning the items my loved one would need for his stay. I assumed that the mattress would be protected because it is a place for elderly people. Even hotels are wise enough to protect matresses! I was not told he would need a hamper, so my son took my husband's clothes home to launder. He was never given a tour of the facility even though I asked and my husband asked twice. The lock on his door did not operate. Fortunately it did not cause a problem.

Change in management company has disrupted a lot of things. The facilities are great. Location is great as well. Communication between family, Bluestone physicians, LifeSpark and Havenwood nursing staff has been less than ideal. Also, very little outdoor space. No grass. Director has been very responsive.

[Name removed] at Freedom Square gave an impressive tour, but the community didn't seem warm and welcoming. Didn't see residents and staff interacting with each other, which can make a difference in visualizing a loved one residing there.

Maintenance was not willing to replace the thermostat in her room for over a week and it was 65 degrees there.

My main issue is with the lady that is head of nurses on the 4th floor. The rest of the staff are simply wonderful. Actives are either non existing or they didn't come remind her and/or take her to them.

My mother is there right now. I would not recommend. Her room is dingy. Its in bad need of rehab itself. Oh by the way the activites personell wanted to know how my mother voted, by mail, etc !!!! Absolutely NONE of their business

Our family had an in person tour with The Watermark at Bellingham, and they were undergoing constructions and given our loved ones mobility limitation's it was just not going to be ideal for her to move in

My mother loves it at Havenwood. She's really happy with her apartment. She's made some great friends and is really pleased with that. On the more negative side -- they're having a lot of staffing issues right now (which I know is common in a lot of places.). They'll be going through a new management company in April. Our hopes are that this new management can come in an change some of the staffing problems.

The staff were friendly and attentive, but at times overworked. The quality of the food was better than where my loved one was before. The facility was good overall, although I was put off by ongoing construction. Finding parking was a challenge, as was continual noise outside my loved one's room. And there was no end date given for when that would be completed.

We really like the spaciousness and openness of the community

I toured this community and was very underwhelmed. I got a sense that they were more interested in Independent Living than Assisted Living. It felt very corporate to me.

My loved one was there for respite care, and needed nursing care. The food was horrible, and was not appropriate for a diabetic They messed up our billing, and they were supposed to do an auto draft, and they did it later, and they overcharged me. They messed up big time. They did not update me on the level of care that my loved one was receiving. A caregiver was rude, and yelled at my loved one. There was not a coordinated effort with the medication. The people are very enthusiastic but not very welll trained. The nurse practitioner who administered the medical care was excellent.

They are very well-intentioned but don't do as well in execution. Lots of confusion and turnover of people. My Dad says food is horrible and he does not participate in activities. Only about half full.

The implementation team was good. Housekeeping is very friendly. The Doctor is okay. The medical office staff is not responsive, but the front staff is friendly.