Life Care Services LLC

Extremely disappointed by the lack of communication and oversight from care leadership ([name removed] & [name removed]). Despite repeated calls, texts, voicemails, and in-person visits, we’ve received no response. We scheduled one in-person meeting with the assistant to the care director, who set the date and time—but she never showed up, never called to cancel or reschedule. No effort has been made by the care team to address our ongoing care concerns. We also attempted to escalate our concerns to the facility director([name removed]), but she refused to meet with us, stating that care-related issues must be handled by the care team. When we explained that the care team had been entirely unresponsive, she still declined to get involved and insisted we continue trying to resolve the matter with the same team that had not returned any of our outreach. Care, at best, has been unreliable/inconsistent-both the services included in rent and those we pay extra for. During an extended stay, I documented my parents care and was shocked when 48 hours had passed without staff checking in or providing basic support. During that same stay I documented that the average time between staff check ins is 6.33 hours and 87% of services we pay extra for were not performed - only 23% of this was my parents refusing the services. We’ve also identified three serious care failures: T2 medication given despite knowing our step-mom routinely refuses 3 or more consecutive meals, injections nearly administered in error to my father, an Alzheimer’s patient—only stopped when, at the last second, the staff realized he was not the correct recipient—and unauthorized blood draws performed without our knowledge or consent. These were not isolated incidents—they, as well as many others, were observed firsthand over the course of a few weeks spent in the apartment, raising serious concerns about safety, communication, and accountability of the care staff at this facility.

As a nurse practitioner, and an advocate for my parents, both who are suffering from Alzheimer’s disease, I would not recommend The Clarendale- Clayton for memory care or assisted living, we were told that our dad was found on Hanley Road by a visitor as he escaped from the assisted-living community. Additionally, our mother was scared and wanted to leave after months in memory care. We were we received a refund from the parent company over The Clarendale because our concerns were founded.

My aunt should've been assessed to see if she was appropriate for independent. She wasn't. So I needed to move her to their assisted or take her out, but I still pay for another 30 days because I couldn't obviously give a 30 day notice. I heard that happened to 2 other families. They get you in the door, then double the rate for assisted. A RN could've done a 10 minute cognitive test and saved me a lot of trouble. I put my aunt through 2 moves within 3 weeks. I don't live with my aunt. I didn't realize she needed assistance. [name removed], the intake guy, definitely knew aunt was forgetful but he felt she'd be ok after settled. She got worse. [name removed] avoided me. Administration said it was all in the (50page) contract

Please do not send your loved ones to Assisted Living or Memory Care at Delaney at the Green. You will see a beautiful facility, but behind the scenes you will find a care team that consistently makes decision that are not in the best interest of the patient. My father was the very first assisted living resident, moving into Delaney in [date removed]. He has Primary Progressive Aphasia due to Alzheimer's at the young age of 74. Everyone assured me that he was a great fit for assisted living and he came in needing level 1 support. Thankfully, as he has progressed, his memory is still in tact, but he continues to struggle with communication. Please get in touch if you would like more information, but we are now forced to find a new place for my father. This is really sad to have to move him at this point in his disease, but they are forcing us to pay $[fee removed] per month for him to stay as they are requiring 1v1 care which medical professionals say that he doesn't need.

If you love your parents, do not walk—run in the other direction from The Sterling. Placing my parents here has been one of the most painful and regrettable decisions of my life. What should have been a place of comfort and dignity has become a site of manipulation, exclusion, and emotional harm. The executive director, [name removed], has demonstrated a shocking lack of compassion and professionalism. Her actions have not only undermined the core values of caregiving and family unity but have caused immense emotional damage to both my parents and myself. Rather than fostering healing and connection, she has leveraged her position to isolate, control, and alienate. Despite being my parents’ primary caregiver for years, I was forcibly removed from the facility—humiliated, berated, and treated like a trespasser in the lives of the people I love most. My parents, who repeatedly ask for me and express a desire to see me, are being denied their basic right to maintain familial bonds.

Hi .. review is not good! Construction from day 1 until my aunt left at the end of the 30 day trial … ... they never told us that the family visiting country kitchen area was being demolished, or the room above her jack hammering , her kitchen sink & bathroom had cold water for 3 weeks , aids didn't want [name removed] to ring the help button & they would come 40 minutes later... [name removed] tge director did tell the aids the button is to be used for any needs she had not just for emergencies …..but they ignored her buzzer …the nursing desk was moody & not polite .....But the dining room group was fabulous & tried to give my aunt what ever she needed .. if you have a older family member that wants to be active and go to the dining room and do all the trips and functions then ot will be adequate.. if you have someone that wants to eat in their room and needs help with either walking , wheelchair or legs being wrapped. It is not a place for that.

I left Havenwood of Minnetonka. I am now at [facility removed]. People kept leaving Havenwood. When they could/did replace staff, most didn't know what was going on. Medications were given late and the staff often didn't know what they were giving. When I gave feedback, met with management, I was told that I needed to move. I was informed that I took too much work to care for (they didn't have 24/7 nursing). I noticed that they would bring in new clients that appeared to take more time. When management was not in the office/location staff often did little to no work. Response time (to pushed buttons) was often affected.

I do not recommend the Arlington of Naples. Be careful this is a continuum of care community and while this may seem like a good idea for your family member there is not any incentive to manage any increased medical needs and transfer from an assisted living room to a skilled nursing room will be required. The cost from assisted living to skilled nursing is significant. This facility does not accept Medicaid so skilled nursing will be out of pocket. Before you sign your loved one up for the Arlington check the cost of their skilled nursing facility.

Proper training management, guidance and accountability of staff. Even with a private-out of pocket aid for my dad he had 3 UTI's because of lack of care. The last infection caused a severe bleed for several hours when the aid found him his bed was soaked in blood. No one had come into his room (not even to feed him) at [time removed] he was rushed to hospital. We could not obtain any explanation as to why no one notice for cared to do the "required" morning check and feeding. Their disorganization and severe lack of staffing and caring for patients that we witnessed was the total opposite of what they promised when we moved my dad into the facility,

We regret ever buying into Freedom Village. The sales team did an excellent job of painting a rosy picture, making it seem like we were investing in a facility that would make life easier and provide a wide range of reliable services throughout every stage of care. However, once you’re in, the reality is starkly different. Despite the promises of convenience, care, and accountability, there is absolutely no oversight or follow-through—whether you’re in independent living, assisted living, or memory care. They constantly claim, “We care about your loved one,” but those words are nothing more than hollow platitudes. Time and again, we’ve experienced broken promises and zero accountability, from the front desk staff to upper management. Incidents such as falls are handled poorly—good luck getting an incident report with any meaningful details.

Havenwood of Minnetonka boasts that they won the JD Power Award five times. That may be true, but at the end of the day, they are just another ruthless landlord. Their leases are airtight. They have a team of lawyers to defend their financial interests. They will use high pressure sales tactics to push aggressively for you to sign a lease before necessary, even after they assure you that your $[removed] deposit guarantees your reservation. Upon signing, you will pay a non-refundable $[removed] "community fee" and the first month's rent of $[removed], even if you sign in the middle of the month. If your loved one passes away 4 days later, too bad. Even if she never steps foot on the property, and receives no care. Even if none of her belongings are moved in. Even if the only time you ever step foot in the apartment is during the tour. If you ask for a refund, the Executive DIrector will say, "I'm very sorry for your loss." But there will be no refund. They have no compassion for you. Caveat Emptor!

Couldn’t move my mom out fast enough. Staffed almost completely with Agency aides who had no interest in providing care. Activities were almost non-existent. Management hid in the office - complaints were never addressed.

Applied for the chef position about a month ago and got ghosted twice by the Executive Director. When she finally contacted me back, it was to let me know that they already hired someone else and to "keep them in mind". WELL, guess who is hiring a new chef? Clearly the work environment and working for [name removed] must be a complete mess. Despite these thoughts, I reached out and tried to see if I could interview again as she did say to keep the property in mind in the future. Guess who got ghosted.. AGAIN. If the exec director cant even bother to text back a simple "hey yes lets set something up" or "no not interested", imagine how she will treat your family members here. To say that I am extremely disappointed, especially for how many glowing reviews there are, is an understatement. If you are planning on working here, STAY AWAY.

My mom lived in Heritage Village for 3 years and it is a totally broken facility. I observed no leadership or supervision in memory care. I addressed issues and these major problems were never addressed. I don’t recommend Heritage Village.

My mother has fell twice in night activities room. She has fell six times from her locked room. Room has not been secured so a man stood overtop her in his underwear. No aid is trained regarding oxygen usage so they ignore when oxygen units may be non working. They do not check them. No aid is professionally trained to give patient care. No STNA credentials. My mother has had food dropped off and no assistance with eating and she needed it and some nurses were aware. I have had to fold her clothes and put them away when this was supposed to be done by facility. I found toilet not cleaned with residue left on commode seat. I have found a washer smoking profusely and no technician or management was called let alone fire dept. I have found portable oxygen NOT operating and I found the concentrator in her room not ON and also not working on another occasion. Since I have complained, I have been told that I am not allowed on premises. I will be reporting to ODH, office of Aging and the AG.

Our meals at the Clarendale at Indian Lake in Hendersonville Tennessee come with free drinks, and free desserts. At night our meal includes a free dinner roll which very seldom is served. Getting the drinks is no problem, but getting served to drinks is a big problem. We reset 20 minutes last night waiting for a server to ask us if we wanted desserts They were more interested in cleaning off tables. So we left. This is an every day occurrence. It’s a shame such a nice place could be so poorly run.

disappointed in harbor village. I would not recommend this place to anyone. You’re better off leaving your loved one at home to fend for themselves and save you the money and increase rates. There team and employees look all burned out tired and walk around stressed and unhappy to be there. For the money you invest in a company you would think you would hire more help during the enevings. But it’s nice to know they are redoing all the carpeting because the building looked old nice to know that’s where the money is going instead of to the extra care staff and nurses on the weekend and evenings they need due to all the questionable things happeneding here. Save the money don’t do it.

Medication confused with other residents and given Med changes not updated Promise of nightly 2 hour bed checks completely false ED more concerned about night shift staying busy interrupting sleeping residents to gather laundry and return clean laundry while turning on lights and often leaving them on than being respectful For residents with family nearby, be prepared to do the work of aids on a daily basis If residents in memory care want coffee with breakfast, good luck, esp on weekends If residents want butter, salt or pepper, hot coffee, hot soup, hot meals, forget it Dining in assisted living affords memory care residents the opportunity to be treated humanely and given choices, but a family member or friend must take them downstairs in order to do this The flooring in memory care extremely slick when wet, falls occur No activities bridging for the various level of dementia in memory care 9 to 5 front desk clerk rating 0 admin pits one family mbr against another for business

Medication confused with other residents and given Med changes not updated Promise of nightly 2 hour bed checks completely false ED more concerned about night shift staying busy interrupting sleeping residents to gather laundry and return clean laundry while turning on lights and often leaving them on than being respectful For residents with family nearby, be prepared to do the work of aids on a daily basis If residents in memory care want coffee with breakfast, good luck, esp on weekends If residents want butter, salt or pepper, hot coffee, hot soup, hot meals, forget it Dining in assisted living affords memory care residents the opportunity to be treated humanely and given choices, but a family member or friend must take them downstairs in order to do this The flooring in memory care extremely slick when wet, falls occur No activities bridging for the various level of dementia in memory care 9 to 5 front desk clerk rating 0 admin pits one family mbr against another for business

NEGATIVE STARS. You will be told the Clare is one of the nicer facilities and it may be true for the nursing home portion however I have nothing nice to say regarding their rehab center. I met [name removed] the case manager to tour the facility and discuss what my mother had been through and the level of care she required. I was told the Clare was more than capable of handling her needs however that was a blatant lie. This is NOT an adequate rehabilitation facility for post hospitalization patients. The staff is under trained, under qualified and under staffed. I was incredibly clear on my mothers condition and the level of patience and care needed to keep her comfortable. Not only did they not respect our wishes; they did the exact opposite. They bullied my mother and when she asked them to please be more gentle with her and to stop hurting her she was told if she didn't like their treatment she could go back to the hospital. They also told her she needed to leave because they were i