Life Care Services LLC

This was a nice community but we were sold on another community due to the executive manager and the connection that we felt.

The pool is a major disappointment, as the deepest part is 4 feet only in the middle, and there is only six feet wide.. There is no good place to stretch in the pool or exercise. They need more staff to be able to assist the residents. The food isn't well prepared, and often comes cold. The rooms are spacious, though.

Our family had an in person tour and it felt very much like an industrial warehouse. It was not very farm, and when you looked down the hallways we did not see any staff or residents, it just seemed dark.

Our family had an in person tour and it was so nice we wanting to get on the waiting list immediately, it was out top choice. However, we were working with a hospice nurse who said that The Delaney is a good community but because it is so large your loved one may get over looked. We also felt like they were not geared towards those who needed quite a bit of assistance.

They have a happy hour from 4-5, and now it is canceled all together. I feel good about the staff. The activities have stopped due to covid. The location is good its just hard to judge during these covid standards.

Our family had a virtual tour and our loved ones felt like the community was to small, and really did not care for it. Also they did not like the specific location it was in.

The community is nice. The sales guy makes it seem like Club Med and it isn't. The confidence of the staff is getting better and the responsiveness of the staff is getting better towards the residents.

It is a good place but not someone with memory care needs. My loved one declined quickly when they entered into the community. There was a medical issue and we are unaware of how long it was before the staff were made aware of this. They couldn't take care of my loved one needs even though they said they could during the initial assessment.

We virtually toured this community and it was very nice. The staff was very friendly and shared a lot of great information. The tour was good but we couldn't do an in-person tour due to Covid.

Only independent living available. Did not receive brochure. Person I spoke to was very easy to speak with. Did not see any residents moving around in the facility. Very quiet in hallways.

We did a virtual tour with the community. It was very nice and the staff was friendly, they answered all of our questions and tried to make the virtual tour as good as it can be.

I don't think the training was good, or enough professionals there. They weren't equipped to handle my loved one. The community didn't know how to handle my loved one with taking their medications, the staff would even call me in the middle of the night. There was nothing I could do in the middle of the night. Clarendale ended up sending my loved one to the hospital due to the agitation my loved one experienced with taking medications. I also feel they weren't attentive to my loved ones needs. This would be a great community for those individuals who are able to participate in their daily living activities.

we did a virtual tour of this community and it just was not very memorable. The rooms were very small with no kitchen. It just didnt fit our needs

Based on our tour, I wasn’t happy with them at all. They were overpriced. And their open restaurant situation was not a good situation for my loved one with high care needs.

With Covid, you're not able to go in and visit with your loved one. Communication wasn't really that good. When we called and left a message, they didn't call us back. So we'd have to call again. Our loved one wasn't happy there at the beginning, but he was starting to feel more and more that he fit in. It was just a matter of getting used to the people and the environment altogether, the staff and the residents. Our loved one didn't like the food. He thought they served too much fish, and he was a meat and potatoes guy.

My mom and dad moved here 5 years ago. The first 3 1/2 years were an excellent experience. Love the fact that it is walking distance to HEB, Market Street shopping and the public library. However, during the past year or so they have been doing extensive construction repairs that have necessitated scaffolding outside of windows, unable to use balconies, views blocked and lots and lots of construction noise and traffic. Also, residents are all having to move out of their apartments for between 2 weeks and 2 months (into other apartments on property) while windows and exterior walls are replaced. I would only recommend it if the unit your parent is being into has already been repaired and there is no scaffolding outside of the window.

We are looking for a place for my mom who is very active and engaging but is also advanced in her Alzheimer's. We found the community lovely but the residents seemed to be not as active as what my mom is and therefore not being a right fit for her now.

The staff were always friendly; however, I don't think they were genuine. I would say not to put your loved ones there. Due to medication issues with the residents from the staff. I would for sure tell you no if your loved one has to deal with medication. This wouldn't be my response during my loved one's stay. There was no inventory control of the medication for residents.

The rooms at the community were a highlight, they were pretty nice. The food was very good. We thought the setup of the community was easy to walk around, a good overall layout. The nursing care sometimes was a little slow to get to our loved one when she needed their help.

So far we are having a good experience here at Richmond Place. The quarantine impacted a lot though. We originally chose this facility because of the affordability as well as the apartment size. I would want others to know when looking into the facility tat the staff members here have all been very friendly. I would recommend to others.