Life Care Services LLC

We toured this community for care. The set up does not allow the staff to have "eyes on" residents at all time. This concerned us as our mother is a fall risk. The menu is typical of these types of facilities. We would recommend families tour this location as a possible option, but the cost is higher than other locations due to being in The Villages.

My family experience in this community was a fair one. My uncle is back at home now, and he is taking care of himself. I was not one hundred percent satisfied with our experiences in this community. Their billing system needs improvement. We are dealing with issue in regarding the bills he received during his stay. The staff is kind, and helpful when needed. They do a good job with the cleanliness of the community. However until we sort out this billing issue, I can not recommend this community.

I wasn't very impressed with the rooms here. They had curtains around the beds like a hospital. One positive thing is I liked the way the cafeteria was set up. We had lunch during our tour and it was very good.

We had a nice tour of this community. The staff was kind, and friendly. The community looked nice, everything was well kept. The atmosphere of the community was very mellow. It was quite as active as I would had liked. My father wanted a more "hopping" community.

Very nice community, my mother in law is doing very well since her move here. We do feel she is receiving good care, and in good facility. Everyone has been very helpful, and kind. Overall all is well, and I would recommend this community.

My tour of this community was a pretty good one, everything well. Everyone was friendly, and kind to my family, and I. The community was well maintained, and well-kept from what we saw. The experience was a nice one, but it wasn't the facility for my in laws.

My father had a pretty good respite stay experience here at this community. I was satisfied with his stay at this community. I know he was safe, and good hands. They have good staff. They kept me up to date on information about my father. It was a nice experience, but I would say their rates are expensive.

I recently toured this facility while looking for a place for my grandmother. The receptionist that greeted me was lovely. While waiting in what they call the "pub" area I noticed some staining on the carpet, odd for a place thats been open for just over a year. A red headed woman named [Removed], I believe, was the one who gave us the tour. She was a little pushy and annoying, but no big deal. It was going well, but I noticed that not many people seemed to be around. I asked about recreational activities and if there were any trips. She seemed excited to tell me that they go all over, but when I looked at the activity board all I saw was Tim Hortons and Scenic drive? Really? Other facilities had trips to Atlantic City and more fun and engaging things going on. I also noticed that it seemed no real activities were taking place. There were a few ladies playing cards and what seemed like too many people squished into a small "television room." While walking through the hallway there was a short aide with glasses and dark hair pulled black yelling about who she was showering next and what beds she had made. Very inappropriate and awkward. I denied the tour of the memory care unit as my grandmother is very with it, but from the amount of time I was in the facility it appeared they have a very eclectic group of people living there. Many were very visibly confused and I noted that the nurses were very calm and sweet while assisting them, but it seemed like a red flag to me. From what I gathered from touring over 15 facilities is that assisted livings are more so for the independent and I didn't get that impression from The Brielle. When I heard the pricing, though in our range, it seemed highly over valued. I think The Brielle needs about 2-3 more years before they truly can get it together. They also failed to mentioned that their water system is being treated for Legionnaires disease, I learned that from google...

My first impression of this community was really good, everything was really beautiful. They offer valet parking and the building inside and out looked very high end as well as a beautiful view of the water. Once I got to the residence I started to have concerns. They where at a very low capacity and I saw no interaction with the staff going on anywhere. I also witnessed a few staff members just standing around talking and texting.

The actual facility seemed nice, although I get the feeling that the Assisted Living residents and the Independent Living residents are treated differently. They don't even eat the same food. I did not get a happy, warm feeling from the staff or the residents. I felt rushed on the tour, which seemed suspicious. Saw a lot of staff "goofing off." And I read bad reviews about the food, the turnover in staff, and trouble with maintenance. While we were there, a resident's daughter was complaining that her mother's smoke alarm had been beeping for days.

Everything has been going good. I just have a problem that they told me that they would be able to get to my loved one in 5 minutes or less. That is the reason why I chose them. Instead it is taking them 30 minutes to get to her. The food is fairly good and the community is clean.

I know of this community from years ago and now it needs some updating. The food is not to good and I have heard this too. I am glad I did not pick this one. It is one of nicest looking communities in Lexington.

Our family has had a pretty good experience with this community. Overall we are pleased with all they have done for us. They are willing to work with us regarding the issues we have. She is really enjoying the activities that are available. I know she is safe and overall we are pleased with her move here.

I had an appointment to tour the community Eastcastle Place. The tour guide that normally is there was absent that day and another person gave me the tour. The person that was substituting the tour guide was very accommodating and apologetic. She tried to do her best. It would have been good if the community would have just re-scheduled that tour so i could have had a proper tour of the community. From what i did see the place was clean and safe.

This is a newer, larger community. My tour guide was on time and informative. During the tour it seemed that people with more difficulty weer not able to live here. The staff were unable to adjust medication as per doctor orders, only pre-filled medications. I also did not like there was no 24-hour nurse.

This is a nice community and the people here are nice and friendly. My mother had a bad fall when she moved to the community. Since her fall she has been in the hospital. I was pleased with the community and everything was nice and clean. The staff was very helpful and did all they can do.

We have now switched to home care but my husband was at Clarendale for a little while in the memory care unit but he did end up needing more care then they were able to provide. It was a very bling out place looked very nice and clean. I would say to anyone thinking of moving here just make sure you know the level of care your loved one needs because this place doesn't care for people with advance memory problems.

They really were not ready for a move-in. There were things that were broken and not painted and so on. They did okay getting stuff repaired, but I would rate that a 2. They are probably average, but they are also a premium price, so the value is not there.

[removed] It's all show. I found this place online and I liked the fact that it had therapy, and that is great. But they promised a lot and did not follow through with everything. I am ready to leave. All the beauty of the place is just a front. I am very disappointed.

My opinions on Eastcastle Place are somewhat mixed, so far. The facility itself seems well kept and clean. However, my loved one is in the assisted living portion, and it seems very small. There aren't many other residents or caregivers on hand. I'm just not sure yet it is somewhere she will be comfortable long term.