Life Care Services LLC

This week it's okay, but we have had some issues. The attitude of the staff is not very good. The head nurse there, is pretty good, she knows where I am coming from. There have been maintenance issues. The billing has had a few issues as well. The food is about average. They do seem to have a lot of activities.

I called several times to get information about this senior living community, the front desk person was friendly, but she kept apologizing for not finding anyone to give me information. I finally ended up the voice mail of the executive director, even though the voice was the same as the front desk person. Left my name and number and was interested in getting some information. It took this woman, three days to call me back, she apologized for not getting back to me earlier, I have been on her to do list to call for the last two days. Needless to say she wasn't able to help me, she said she was the executive director, she didn't have that information. She asked me permission to be put on hold, but I heard her put the phone down, but I was not on hold and I could hear everything. She was talking to another person, talking about she can't be bother with these information phone calls. I put her on my speaker phone at work, she was talking about patients, how she needs to go out for a liquid lunch and that as soon as she gets off the phone with this birch "me". She put on this sweet voice and said that she is about to run out for a meeting, but she was going to transfer my call to the salesperson. I hung up.

My mother lived here for over 11 years and was mostly satisfied although her rent was raised each and every year. But after a series of strokes last January, she ended up in CV's Health Center. When her Medicare was about to run out in March, my brother was advised to put her in CV's new Memory Unit despite the fact she seemed to have no memory problems. So he signed the papers and deposited over $7000 for the first month's rent plus a "community fee." But the day our mother was scheduled to move into the Unit she took a turn for the worse and was dead within 48 hours. While she was in Hospice we learned she had been dying for weeks if not months, something we feel the medical staff at CV should have been aware of. Since our mother never moved into the Memory Unit and her rent was paid up for the month of March, we expected a full refund of our money. But CV only refunded a portion of it, keeping over $3700 for the 9 days from when the contract was signed even though NO services were rendered. We are still fighting to get the rest of the money back but CV continues to ignore us. Brookdale Cypress Village is all about the bottom line, especially since merging with Emeritus in August -- now they are the biggest conglomerate providing senior living in the country. Buyers beware!

My mother lived here for over 11 years and was mostly satisfied although her rent was raised each and every year. But after a series of strokes last January, she ended up in CV's Health Center. When her Medicare was about to run out in March, my brother was advised to put her in CV's new Memory Unit despite the fact she seemed to have no memory problems. So he signed the papers and deposited over $7000 for the first month's rent plus a "community fee." But the day our mother was scheduled to move into the Unit she took a turn for the worse and was dead within 48 hours. While she was in Hospice we learned she had been exhibiting most of the final signs of dying, something we feel the medical staff at CV should have been aware of. Since our mother never moved into the Memory Unit and her rent was paid up for the month of March, we expected a full refund of our money. But CV only refunded a portion of it, keeping over $3700 for the 9 days from when the contract was signed even though NO services were rendered. We are still fighting to get the rest of our money back. Brookdale Cypress Village is all about the bottom line, especially since merging with Emeritus in August -- now they are the biggest conglomerate providing senior living in the country. The incentive they offer for purchasing one of their apartments is the promise to ultimately use that money toward any Assisted Living needed in the future. But this is also an incentive for Cypress Village to keep your parent in their facility for as long as possible so as not to refund a portion of the purchase price after your parent dies. So my warning to you is this: BUYER BEWARE!

I had a tour here and it was horrible. They have a beautiful facility, but from the time I walked in the door, I was not impressed. The woman behind the desk was too lazy to even get up. She didn't listen to me and thought I wanted to visit a resident. She showed me to a room where the people were all slumped over and half asleep. The woman who was going to tour me wasn't in the right building so I know she wasn't listening when I said I was interested in memory care.

My Sister and I toured the Assisted Living facility with the nursing home director. This Assisted Living was very dark facility, the charge nurse we where introduced to, very hard to understand, can't imagine how my parent's would understand that nurse. She was speaking so fast and very aggressive about assessing my parent's. During the tour there wasn't any patients around, we asked the director touring us, she said a lot of patients are not very social. RED FLAG!!!! When we got the brochure for millcroft, there was no way that we could afford $258 for the first patient, $49 for the second person, that's over $ 9 Grand, NOT including "levels of care", that could run another $500 to $2700 a month. Total of $9500 to $11700. We looked at windsor place and gardens at white chapel, where half as much, much nicer facility, plus they both haves nurses that we felt more comfortable with and according to the the people touring us, they have nursing coverage 24 hours a day, compared to collecting, plus the patients looked very engaged in activities. We did look at the prices at Millbrook nursing home at Millbrook, the prices where lower then their assisted living.

We toured here, and realized this wouldn't work for our loved one. It's a buy in community, meaning that you pay a entrance fee. Also, this is a highrise building in downtown Chicago. It wasn't in a convenient location for my family, since we were looking for something in a more suburban setting.

They were really expensive, I've heard good things about them and I've heard bad things about them. They're spending their monies in the wrong ways. They're building this olympic sized pool and jacking up all the prices people pay. They're building this palacial thing worthy of a gym that 70 year old people don't need so we kind of avoided that.

Extremely substandard. My dad was in a room with broken tiles and it had a broken toilet that would just run and they didn't do anything about fixing it. That's why I moved him.

It's supposed to be rated as one of the better places - I don't think so! It's not nice at all. My mother-in-law was there for rehabilitation and she would say to my yongest son, "Please get me out of here before I go crazy like the other people." It was a very depressing place. There were one or two people that work there that were nice and on the ball but it seemed like there was a lot of turnover. While she was there we had a coupld of things happen that she was not comfortable with. I hate to be negative but it was what it was.

Really only an ALF, with lots of Memory Support folks. Outdated, small one bedroom. Not right for folks. Kind of depressing.

discovered independent living peers here nowhere near as frisky and 'independent' as we are. Would be depressing to be around this gang.

The food could really be improved and just well rounded, more of a variety. More fruit, vegetables, and protein and not just all carbs.

I am not a resident but am a frequent visitor. When my parents entered Blakehurst, I was pleased - I though it the right decision. For the first few years, things went well. Services were provided and the food was typically very good. Care was adequate. There were good attempts in hosting special events. The outdoor grilling was a favorite for many. Fast forward to the last 1-2 years. Food is not edible - really. Anyone want green beans with yellow spots? Food is so bad, the residents are preparing their own meals and throwing out what is provided. This is more stressful in time of COVID. Oh yes, let's talk about that. Residents are free to leave the facility without restriction. BUT, I cannot visit my parents. I cannot enter to even assist them when help is needed. Some residents cannot visit spouses in the medical facilities. How can Blakehurst allow residents to leave and go to dinner, have drinks with friends and interact with the public but then deny family from meeting one and other. The virus will get into Blakehurst from the interaction with the public. Prohibiting family and spouses spending time with one and other is simply heartless. Blakehurst was a good, friendly place that was safe for our aging population. For the initial investment and monthly dues, today it is simply wasteful. Enjoy life. Buy a small home and when care is needed, there are good senior care professionals out there. (Yes, you need to search for the good ones.) Life will be happier, and you can get the care you need. And yes, you can even save a bunch of money!

My relative was there for 2 years; I was very disappointed in the overall level of support; there was a lot of turnover and the billing and business office functions are substandard. They nickel and dime you for everything- make sure you know how to exit without hefty times- no consideration if the resident's condition changes. The assisted living was even worse.

My mom is currently here. If you are in a hurry for help it takes about 35 minutes. When the gal was asked why does it take that long she responded “that’s about right” when hospice came in to put an air mattress on the bed they threw the call light button on the night stand and never gave it to my mom . She got her neck stuck in the pillow and couldn’t call for help. I do not recommend this facility.

Building repairs needed for 1 year. Water goes off 3 times in 4 months. Poor investigation of inappropriate behavior of male staff toward female residents. Until several ladies came forward. Staff was dismissed. On their 3rd chef. However, they catered food until new Chef arrived. Most of staff make great effort. However, management is slow to support changes.

The staff tries hard to make things comfortable for the residents. Unfortunately, I cannot give this place more than 2 stars. My father was at Presidential for about 6 months. He paid close to $4,000 a month which was private pay. The food was absolutely horrible, and I couldn’t believe that they would allow serving the residents such poor quality meals. I would usually walk fast in the resident hallways, because the odor could be very bad. Also, they do not staff a registered nurse there which is of great importance especially to assess a health issue. The last thing a resident wants is to be sent to the Emergency room if it’s not absolutely necessary. I moved my father to a new assisted living facility. His new home is amazing. They take great care of him, the place is very clean, there is always a RN on staff,and his meals are delicious. I’m so happy that I got him out of Presidential Place!

Went to see the facility on a Friday and was impressed by the people and the location. Interested in the Independent Living and possibly the Assisted Living for a family member. Then on Saturday, a nurse from The Windsor shows up without an appt. at my relative’s door to do a “health assessment”. Obviously, there are lots of commission dollars involved in this decision. Be aware. They just dropped a few notches with these sales tactics.

Toured with the Marketing Director. I found her approach was pushy and rude. Was very turned off and moved my parents to another community.