Life Care Services LLC

The place is not just what it is supposed to be, the people are very nice and they do mean well but they are just not prepared for memory care

My father fell on the second night there and laid for over an hour before someone found him. Also no one reached out to my mother to let her know that my father fell and was transported to the hospital. She got there to visit him and had to ask someone where was her husband. They also did not have all of the medications for my loved one due to when he moved in and how it was set up. They did not get it until the Monday after he moved in.

They say there’s maid service with the cleaners come every other week. They don’t always mop the floors and never clean the countertops. Actually they spend more time standing outside the doors that in the apartment doing their job. When we first moved in the food was a lot better.Portions are a nice size. With some guy from Dallas came in and ran the Director off and things have been going downhill ever since. [name removed] pay $11 for a meal then have to go back to your apartment and fix something else to eat.

Horrible food, wait forever to be served. Meals take over two hours. Staff never get back to you. Do not recommend at all. Go somewhere else.

The number 1 requirement I have is to be bathed everyday. Prior to moving in, we visited many times & had many formal & informal interviews. We repeatedly asked for confirmation that residents can be assisted in bathing everyday. We were told each time that yes, assisted bathing was available everyday, whenever the resident required or requested bathing. That has turned out to be false. Residents are only allowed assisted bathing 2 times per week, no matter the circumstance (illness, toileting accident, etc.). This has been a demoralizing and disappointing turn of events.

I would suggest you keep looking and not waste your money here. They don't represent what they tell you. The food is awful, cold, undercooked, and small portions. They told us that professional chefs would be on staff to cook the food, and they were actual using a service. It feels like a jail, as we aren't able to see our loved ones after 7:30 at night as the doors lock.

It seemed like the memory care unit was an afterthought. I have had friends who moved into independent living section and loved it, the outside space for those residents is great. The outside space for memory care residents on the other hand is all concrete and next to a busy, 4 lane road which is why we decided against this facility.

I have lived here over 18 months. Yes outstanding decor and food. BUT: 1. It has taken over 9 months to repair two safety issues 2. After 18 months pool down for 6 weeks Because heater broke down because of hard water leaving mineral deposits in controls 3. Building not considered secure by Balfour 4. We had to fight and fight just to get a crafts room. This Senior living facility on is on a Small 6 acre lot. 5. Management has taken a strong stance against me and will not answer my questions. They are punishing me. For The questions I ask. 6. In my opinion residents are not Balfour’s customers the investors are the customer 7. The reviews on Balfour’s web site Ann Arbor include 2 employees, 2 outside vendors 5 former employees 8. Employees outstanding but short staffed

Don't believe anything they say on intake. During this process, they did not mention any evaluation and said they said that it was not an issue. Within 24 hours they wanted to send her to the hospital and wanted a psychological evaluation and would not let her come back. They only refunded half of the deposit for only less than 48 hours of care. I would not recommend this community to anyone.

It is a very nice facility but it was just not the right fit for my mom. They were hard to get a hold of and the communication was not the best. They did have really good food and she had no complaints about that. Everything that they promoted and promised was not able to be carried through due to covid so we ended up moving her out.

When mom was in her independent apartment at Gable Pines the food service started out to be ok as months went on it diminished, the chef quit and staff ended up cooking. My mom was not satisfied. When covid came there was a dramatic change, no family member was allowed to see her and we were not informed about how our mother was doing and she was very lonely. Many days they did not even deliver meals to her room. We would not recommend Gable Pines to anyone family who is anticipating a place for their mother. Look for a nonprofit.

Our loved ones were there at the beginning of COVID, and this community was most affected by COVID and they way they handled it was awful. They would get one of our loved ones medication wrong, the director of nursing did not do a good job and would turn away medical advise and refuse to take our loved ones measurements for the medical devices they needed. The director of the facility lied when it came to handling COVID in multiple occasions. There were a couple of aids who were really good with our loved ones, along with a weekend nurse. There were some really great staff members and not so many great ones. The maintenance guy was amazing, he was so great to our loved ones. The doctor who was recommended to us cared for our loved one they were excellent. The staff initially refused to wear masks, we had our loved one put up a sign about wearing masks and one of the staff members found that offensive. We had a home health nurse that would come in and care for our loved one once a week, but they would let our private aid in during this time.

The food has gone to good to poor,small ,cheap,poorly prepared dinners!

We toured several community in the Wilmington area for Mom. Out of all of them, this was the most dated community. An older look to it, my Sister and I were impressed by the decor of this community. Apartments (should say rooms, not more than a room), very dated, if you are into that for the money that you would be spending, The tour was good, the nursing staff seemed friendly, the biggest issues besides the dated part. Is there is a ton of long hallway and long distances that Mom would have to walk to get to an activities room, or the dinning room or the nursing station.

A previous review has it 100 percent correct with their review. Speak with a medical technician privately on the real story with this place. They are impressive on the outside but on the inside, absolutely horrible. Totally understaffed. Expired medication, and there is a good chance that you will miss getting your medication when you are supposed to get it. Caregivers are understaffed and my relative sat soiled. If your loved one needs assistance or has a history of falls, with the lack of care due to understaffing, there is a real risk of falls. Now, I do know that management treats the employees horribly. It is no wonder why they are understaffed. No one wants to work under these conditions. Do your homework, ask lots of questions to the med staff in private. Management puts on a great show but when you speak privately, you will learn the truth. For the price you are paying, service is sub-par at best. I have nothing but positive things to say about the med technicians but they get no support from management

I would not recommend this place

Really not happy. Too many residents per caregiver. Caregivers are overwhelmed and can't troubleshoot any issues. When issues come up, the nurses all claim "I didn't know about it." No communication among the staff, poor supervision by the manager. Sales pitch was that resident would be well cared for, and additional staff brought in if needed, and that has not happened. Sales sells something great which the caregiving staff just can't provide. Very unhappy with the care received.

price swayed us away from this one

At first our family believed Cypress Village Assisted Living/Memory Care and Skilled Nursing would be a perfect fit for my parents who are at different levels of care needs. The facility looks impressive but isn’t as great as you may first think. This was our experience. My mother was admitted to their Rehab Center suffering with a variety of issues, including dementia and Urinary Tract infections. After about a week they determined they didn’t want to keep her in Rehab and set to discharge her with a definitive date, with no home to go to or another skilled nursing/Rehab facility lined up. I was traveling out of the country at that time. No other family in Jacksonville. Our whole family was shocked and highly unnerved. I appealed to let her stay for a few more weeks from out of the country as we had also scheduled various tests and specialist appointments at MAYO Clinic in the ensuing weeks. I never got an adequate response other than communicating to other family that they would not extend the discharge date even a few weeks. They reported she was not making sufficient progress in therapy, thus for Medicare reasons, had to discharge her. I believe this was highly misrepresented and is contrary to the 3-4 therapy sessions I personally witnessed right before leaving for my vacation abroad. Other therapists applauded her efforts. Despite her conditions, she was still making strides. Their lack of compassion and reasonableness under the circumstances was ludicrous, unprofessional and insensitive. Thankfully we were immediately able to get her into the Mayo Hospital and then discharged by MAYO to another Rehab. She continues to now make progress under care of a variety of Mayo Specialists who are on a path to change her medications that were determined to be ineffective for several reasons. She’s made great improvement in the last 3 weeks. She’s almost standing alone, walking with a walker and her appetite and mood have improved. How shortsighted Cypress was in not giving our family a reasonable period of time to help her. Do you think a week of therapy is adequate to say Medicare requires us to discharge her since she’s not showing good improvement? How would you feel if this happened to your Mom or Dad? Personally, I wouldn’t send my loved ones to Brookdale Cypress Village. If you do, I caution that this might happen to your loved one.

Expensive and not a high rating