Life Care Services LLC

My dad seems to be happy at this community but I feel that I am not getting the best communication from the staff. They use to call me weekly now they call me every other week. He does not seemed to in harms way but what they tell me does not sound like my father. Overall, I would like more feedback to feel confident about the care because I am in another state.

Our Mother moved in Fall, 2015. When movers arrived at her apartment, it wasn't clean and the model furniture had not been moved out. Things haven't gotten much better, there is no disaster plan in place at this facility. When the weather got bad, she went to my sisters house because she didn't know what she would do. There hasn't been any discussion with the residents as to what they can do in case of a tornado. The food service is extremely poor, they have now switched to some kind of restaurant menu with 2 slices of ham and fries costing $14.00. The one meal my Mother ordered was stuffed peppers and the meat was raw when brought out, not to mention she waited over an hour for service. Lights are out in her apartment and she can't get them fixed. I wouldn't recommend putting a family member in this facility.

bad management

This week it's okay, but we have had some issues. The attitude of the staff is not very good. The head nurse there, is pretty good, she knows where I am coming from. There have been maintenance issues. The billing has had a few issues as well. The food is about average. They do seem to have a lot of activities.

My mother lived here for over 11 years and was mostly satisfied although her rent was raised each and every year. But after a series of strokes last January, she ended up in CV's Health Center. When her Medicare was about to run out in March, my brother was advised to put her in CV's new Memory Unit despite the fact she seemed to have no memory problems. So he signed the papers and deposited over $7000 for the first month's rent plus a "community fee." But the day our mother was scheduled to move into the Unit she took a turn for the worse and was dead within 48 hours. While she was in Hospice we learned she had been dying for weeks if not months, something we feel the medical staff at CV should have been aware of. Since our mother never moved into the Memory Unit and her rent was paid up for the month of March, we expected a full refund of our money. But CV only refunded a portion of it, keeping over $3700 for the 9 days from when the contract was signed even though NO services were rendered. We are still fighting to get the rest of the money back but CV continues to ignore us. Brookdale Cypress Village is all about the bottom line, especially since merging with Emeritus in August -- now they are the biggest conglomerate providing senior living in the country. Buyers beware!

My mother lived here for over 11 years and was mostly satisfied although her rent was raised each and every year. But after a series of strokes last January, she ended up in CV's Health Center. When her Medicare was about to run out in March, my brother was advised to put her in CV's new Memory Unit despite the fact she seemed to have no memory problems. So he signed the papers and deposited over $7000 for the first month's rent plus a "community fee." But the day our mother was scheduled to move into the Unit she took a turn for the worse and was dead within 48 hours. While she was in Hospice we learned she had been exhibiting most of the final signs of dying, something we feel the medical staff at CV should have been aware of. Since our mother never moved into the Memory Unit and her rent was paid up for the month of March, we expected a full refund of our money. But CV only refunded a portion of it, keeping over $3700 for the 9 days from when the contract was signed even though NO services were rendered. We are still fighting to get the rest of our money back. Brookdale Cypress Village is all about the bottom line, especially since merging with Emeritus in August -- now they are the biggest conglomerate providing senior living in the country. The incentive they offer for purchasing one of their apartments is the promise to ultimately use that money toward any Assisted Living needed in the future. But this is also an incentive for Cypress Village to keep your parent in their facility for as long as possible so as not to refund a portion of the purchase price after your parent dies. So my warning to you is this: BUYER BEWARE!

I had a tour here and it was horrible. They have a beautiful facility, but from the time I walked in the door, I was not impressed. The woman behind the desk was too lazy to even get up. She didn't listen to me and thought I wanted to visit a resident. She showed me to a room where the people were all slumped over and half asleep. The woman who was going to tour me wasn't in the right building so I know she wasn't listening when I said I was interested in memory care.

We toured here, and realized this wouldn't work for our loved one. It's a buy in community, meaning that you pay a entrance fee. Also, this is a highrise building in downtown Chicago. It wasn't in a convenient location for my family, since we were looking for something in a more suburban setting.

They were really expensive, I've heard good things about them and I've heard bad things about them. They're spending their monies in the wrong ways. They're building this olympic sized pool and jacking up all the prices people pay. They're building this palacial thing worthy of a gym that 70 year old people don't need so we kind of avoided that.

It's supposed to be rated as one of the better places - I don't think so! It's not nice at all. My mother-in-law was there for rehabilitation and she would say to my yongest son, "Please get me out of here before I go crazy like the other people." It was a very depressing place. There were one or two people that work there that were nice and on the ball but it seemed like there was a lot of turnover. While she was there we had a coupld of things happen that she was not comfortable with. I hate to be negative but it was what it was.

The food could really be improved and just well rounded, more of a variety. More fruit, vegetables, and protein and not just all carbs.

I am not a resident but am a frequent visitor. When my parents entered Blakehurst, I was pleased - I though it the right decision. For the first few years, things went well. Services were provided and the food was typically very good. Care was adequate. There were good attempts in hosting special events. The outdoor grilling was a favorite for many. Fast forward to the last 1-2 years. Food is not edible - really. Anyone want green beans with yellow spots? Food is so bad, the residents are preparing their own meals and throwing out what is provided. This is more stressful in time of COVID. Oh yes, let's talk about that. Residents are free to leave the facility without restriction. BUT, I cannot visit my parents. I cannot enter to even assist them when help is needed. Some residents cannot visit spouses in the medical facilities. How can Blakehurst allow residents to leave and go to dinner, have drinks with friends and interact with the public but then deny family from meeting one and other. The virus will get into Blakehurst from the interaction with the public. Prohibiting family and spouses spending time with one and other is simply heartless. Blakehurst was a good, friendly place that was safe for our aging population. For the initial investment and monthly dues, today it is simply wasteful. Enjoy life. Buy a small home and when care is needed, there are good senior care professionals out there. (Yes, you need to search for the good ones.) Life will be happier, and you can get the care you need. And yes, you can even save a bunch of money!

My relative was there for 2 years; I was very disappointed in the overall level of support; there was a lot of turnover and the billing and business office functions are substandard. They nickel and dime you for everything- make sure you know how to exit without hefty times- no consideration if the resident's condition changes. The assisted living was even worse.

My mom is currently here. If you are in a hurry for help it takes about 35 minutes. When the gal was asked why does it take that long she responded “that’s about right” when hospice came in to put an air mattress on the bed they threw the call light button on the night stand and never gave it to my mom . She got her neck stuck in the pillow and couldn’t call for help. I do not recommend this facility.

Building repairs needed for 1 year. Water goes off 3 times in 4 months. Poor investigation of inappropriate behavior of male staff toward female residents. Until several ladies came forward. Staff was dismissed. On their 3rd chef. However, they catered food until new Chef arrived. Most of staff make great effort. However, management is slow to support changes.

Went to see the facility on a Friday and was impressed by the people and the location. Interested in the Independent Living and possibly the Assisted Living for a family member. Then on Saturday, a nurse from The Windsor shows up without an appt. at my relative’s door to do a “health assessment”. Obviously, there are lots of commission dollars involved in this decision. Be aware. They just dropped a few notches with these sales tactics.

Toured with the Marketing Director. I found her approach was pushy and rude. Was very turned off and moved my parents to another community.

The first night my husband got there no one came to check on him.Bandages were soaked for 7 hours bed is too small for him the techs not very friendly. Now we just have to go through the trouble of getting him moved to another facility. I would do my homework before I take my loved ones to this place.

I recently helped moved our Friend's Father into the Delaney. The Location is great and his room has a pretty good view of Lake Waco. However, the Management on duty the day of the move was discourteous. Couldn't believe it. Word to Upper Management, better train the local Management team! Our Friends also said they had issues with Management on setting up the meals, they wanted to spend more money, but staff was inconsiderate of them. Your only as good as your Management, Delaney!!!

My aunt lives there, constant changing staff and management. They can't keep good people for some reason? We get used to someone and then they are gone. Heath & Nursing is understaffed possibly enough to be a violation. Nice residents with plenty to do there but I wouldn't want my family living here because of the lack of health care staff.