Life Care Services LLC

I was not impressed with the facility. Although it is very new, it also felt environmentally cold. They did not have many of the activities I am looking for. There was one or two people that were friendly, but did not get the feeling that the residents were overly friendly. I will not be choosing this as my next home.

It’s all a show. Based off the last two weekends I experience it’s all a show. You can tell the staff and nursing are all running around on low fumes. For the cost. If you ask me. Not worth dealing with burn out staff who don’t want nothing to do with you. Higher management should get on the floor and help their staff with medication errors and lack of administration. It’s a shame because it’s in greendale and beautiful are. The outdoors is lovely walking in. Pay your staff more. Hire and properly educate them. The weekends are the worse you can not find anyone. One manager for a campus the size of a hospital or mini airport. The things that go on I can list them all but this place is all a show. Don’t be fooled you will get stuck. Hope for this place because it is a very nice campus.

Not enough help, especially on weekends and during the night. Menu is very repetitious and too spicy for most residents. Frustratingly long waits for assistance. No system in place to advise resident who needs help that someone who is on the way or to quickly assess the problem. Entirely too expensive for the services that are rendered. I'm disappointed with the care and the food. There's good effort to have activities for the residence who can do them. Everything seems to be repetitive., mostly a horrible menu

Good Fit for Families Willing to Stay Involved Rose was able to accommodate a very quick move-in for my loved one following a medical event, and their sales team was responsive throughout the process. Compared to other communities we toured, pricing was competitive and they offered meaningful incentives on both the community fee and monthly costs. The apartments are comfortable, the location is convenient for family involvement, and the team has generally been willing to adjust his care plan as needs change. That said, our experience has highlighted some operational challenges. Communication between shifts and departments has often been inconsistent, leading to medication administration issues early on, missed laundry services, appointment coordination gaps, and situations where documented care plan preferences were not consistently followed. Communication with nursing staff has been particularly challenging at times. We also found that transportation services were not exactly as represented during the sales process, which created some confusion regarding available support. Overall, I would recommend Rose to families who are willing to stay actively involved in their loved one's care and advocate when needed. The community has been supportive of my loved one's recovery, but consistent follow-through and communication remain areas that could be improved.

The ratings for the staff varies. A few are top notch. I really like [name removed]. Most of them are in the wrong job and should not be near a resident. Mean! I don't think I have had a hot meal. Always cold. The menu has a good variety but rarely lives up to the description.

I had an appointment with the Director who did not show up or let me know she wouldn’t be there. The person who filled in was very nice but it did not feel good that the person that I had been speaking to wasn’t there and didn’t let me know. I found the single rooms for a dementia patient too small . I heard that rooms are cleaned only once a week and that didn’t sound right to me. A dementia patient can be very messy. Overall it didn’t start right so I am not considering the Brielle.

They are clearly short staffed, and also don't share information very well amongst eachother. They also don't try very hard to integrate people into their community

Staff is great, cleanliness is great, activities don't vary much and more entertainment would be nice for those who don't participate in games. Dining is lacking in service with a smile and offers a lot of fish it seems like. Dessert is always great. My mom was a resident in the independent side. She did pull the cord on two occasions. Response time was not what we felt timely in any way unfortunately. Mom ultimately ended up needing assisted living after a number of falls and we moved her closer to her daughter in another community.

It's difficult to get responses back from the staff when you call and leave messages or text. The rooms are kept clean. The staff is nice. It's difficult to locate the nurse in staff or anyone in charge when we are at the facility visiting if we have questions. This is our first experience with any type of facility so I have nothing to compare it to. My expectations may be set too high.

Overall, the location is good, quality and quantity of meals is great. Everyday working staff are helpful and friendly. The Sales Counselor, and Move-in Coordinator are fantastic. After 3 months, they still greet us with a smile and hug. Middle management staff is where the ball is dropped. Repeated questions by voicemail left are never returned. Never an answer or apology, nothing.

I think there is a lack of communication between Administrators and Front desk staff. The food is wonderful but the wait to be seated to eat can be lengthy. There are lots of activities in house during the day but nothing in the PM, assume because they would need to have paid staff. My mom would prefer more outside activities such as trips to movie theaters, library, local hs musicals etc. Bellingham bus trips are primarily limited to Walmart, grocery stores and doctors appointments.

Poor food. There was only one nurse for the entire facility at night. No one the answer the phone if you try to reach them after 5. Pretty much the food is terrible.

Nice environment, friendly staff. Very expensive for services, poor communication with management, sub par food, staff turnover.

The facility was very well maintained and clean and decorated professionally. It was very large. I was interested in memory care but got a very cursory tour of that part of the facility. I was asked a lot of questions about the person for whom the facility would be for and I didn't mind answering. I gave them permission to assess her upon my leaving. This That was on a Friday. On Monday morning, I received a text asking if I could give them persmission. I said that I had already done so verbally so they did not do what they said they were going to do. A couple of hours later, The sales person called and said the person did not meet suitability because of her medical history and her age. Age was not mentioned in the initial meeting. I had already made up my mind that Clarendale would not be suitable but this justified my decision. There was more information about how wonderful the facility was but very little about the actual care and concern they had for the memory care residents.

Overall, everyone was very friendly, nursing assistants, nurses and directors. We liked that they have activities planned and do their best to adjust things to the individual person's needs. We appreciate how family and friends are accepted when visiting. We like that it feels like our loved ones actual home rather than an institutional feel. We appreciate the care plan meetings. However *One person is making it a bit difficult to adjust because they have very specific ways and aren't willing to be flexible. That makes it awkward when trying to coordinate needs. *The Willow wing needs more in the way of décor to make it feel welcoming and stimulating. *Activities using the computer should also have tactile items and discussion to go along with it to draw people in. We like that there is in-house medical care that has a portal for easy messaging of the doctor directly

There is no doubt that this is a mega-complex for seniors, both independent and in some stage of necessary assistance. Having a skilled nursing staff is a bonus, as is having an on-site medical practice. But that also brings some disadvanteges (they reported to me an 11:1 staff to patient ratio during the day in memory care and 22:1 at night--though state regulations require 8:1, but since they can 'borrow from skilled staff when needed,' I guess they get by with the discrepancy. They were also quite dogmatic in how they deal with any special case. Other facilities had no problem with another 55+ person living with our potential resident. But here, they said the extra person would need to buy into another part of their facility (other than assisted living) and only visit between 8 and 8. Our hope was to have someone live with our father until he adjusts (paying for the extra bed in our father's room and meals, of course). Apparently, they're not set up to handle that.

I’ve had a generally positive impression of the community — the grounds are well maintained, and the facility is clean and orderly. The administrative and front desk staff have been courteous and helpful. However, I’ve found the nursing and aide staff to be at times difficult to reach and somewhat inconsistent in patient care. It often seemed unclear whether they fully understood their individual responsibilities, as there were several occasions when, rather than bringing medication to my mother, they instructed her to go to the nurses’ station on another floor, which is challenging given her limited mobility.

What the community could improve on would be the communication following through on what they say

Food quality and service is major reason I'm leaving. Best part is location for outside access to lawn area

There is a lot of staff turnover. The personnel that help get you acclimated are great. It's the health care that work directly with the client that changes. Overall my loved one was provided with good care.