Life Care Services LLC

The memory care unit was very peaceful and welcoming. We like that it is a smaller unit and that made it feel like a home. The staff in memory care are very friendly. They are attentive to the needs of the resident. They encourage residents to participate in activities and we like that social aspect. I am always greeted by The front desk employees with a smile and welcome. The only thing I am not particularly pleased with is the lack of communication between me and some staff (RN, sales and executive directors, unit staff). I was not made aware that my mom was out of a medication. It all worked out. However, I see room for communication improvement. Overall, we very much like Havenwood and feel this will be her permanent home.

-Location a little far compared to others -Nice place, but very large. Parking not convenient -2 separate 20 person units- identical. -Three choices for meals -Hanta group physicians, podiatrist etc. -Can use full facility when we are there with Mom- make it feel like she has gone out -Outdoor courtyard. Just one living area outside of rooms. No other sitting space for families

With the friendliness of the staff - the receptionist was very busy on her phone, and never looked up. The food staff and are customer service oriented. They activities are great - they take outings, they have exercises classes, they go to restaurant's. They have movies, cards, games, walks, town halls, gardening's, crafts, and shopping trips. Based on the experience we have had so far we would recommend this community to other families.

We toured with Oakmont Gardens and it is a very nice facility, but unfortunately too expensive for what we were looking for.

Cypress Village was great. I did not like the memory care unit due to alarms and being a very intense difference from the other floors. Plus they were increasing prices to like $[removed]/month.

The "honor" system of newspapers does not work very well. My newspaper is often taken.

Overall we were very happy with Richmond Place. It was at the top of moms budget and after a few months they raised rent significantly, so she is having to move before even being there for one year. This was very disappointing as we were hoping this was where she would stay! I completely understand why they had to raise the rent- the price of everything has gone up. I just wish it was more gradual and given her at least a year.

It's a great looking, bright, modern facility and the nursing staff are great and so friendly. They are super friendly and seem to really like my mom. The business staff, however, is non-responsive. I've had issues with them over charging Mom, knowing that they did, and not resolving it. Issues with getting Mom's insurance stuff together for her to activate her benefits. They have some great activities, but I don't think they encourage my mom enough to participate like they told me they would do.

The staff in the facility were great. The food was good but not large portions. Getting paperwork done for the long term care was not always easy. My loved one was told when she first got there that she would be able to walk around the grounds. Her dementia got worse and they told her not to walk outside without someone with her anymore. The one bedroom units are really nice and enough room to have most of your things.

Our family had an in person tour with The Solana Doylestown and we thought it was an excellent facility. The person who took us around on the tour we found to be very friendly, and informative. It was very positive and the only reason we did not pick this community was the cost - it was just going to be to high

My initial impression was that it was very clean and everyone we came in contact with was friendly and welcoming. [name removed] was very welcoming and helpful with the entire process. She was very knowledgeable and made a tough situation for our family easier to manage. Would definitely recommend them to others.

[name removed] who we dealt with in the very beginning we felt to be very professional and very helpful. We were able to meet the activities director and he has been true all the way through. He has been very good about bringing our loved one out of her shell and does great with the other residents. The management team has been very good and they are great about calling us with updates regarding our loved one. Their executive chef is absolutely amazing - their day to day food is above average but when they put on a special occasion dinner, it is high end. They bring out the white tablecloth with very nice (not tacky or cheap) decorations with a very nice menu. It is just wow, it has absolutely blown our loved one away. We do have some issues with the day to day staff and it could just be due to the language barrier. Overall it has been a really good experience and we would recommend The Sterling Aventura community to other families.

Activities were excellent and very friendly and inviting! Wish there was more nursing staff* The food quality was good. Communication between the staff and myself was not always done but Westbridge staff were always nice.

The friendliness of the staff and the residents at the facility is what really sticks out the most to me. I would recommend Laurel Circle to others.

We like that the memory care unit is smaller so it's not overwhelming, they are only able to handle up to a certain amount of residents. We really like the apartment rooms, they are very accessible with great bright lighting and a nice shower. They do have an activities director that puts on movement exercise classes in the mornings, there is always arts and crafts, trivia games, and much more. In comparison the value is great compared to other communities we had looked at. They do have an outdoor garden space that the residents will be able to access come spring. Overall the meals are good but we do think the portion sizes could be improved and the food could be a little softer.

I wouldn't consider Solana to be assisted living. They need better help for elderly care, they need a better chef, the activities were limited, and the nursing staff needs more bodies.

We really like it - it's a great place. Both the staff and the residents are extremely friendly and go out of their way to make people feel welcome, which has been huge for my loved one during such a big transition. I would recommend it to others. The food is good. It's clean. They have various activities. And I think they make a great effort to be very accommodating.

My Father was a resident until he became unable to live independently. He had a nice apartment. Housekeeping was great. After almost a year he started with Personalized Services to deliver his supper. He would get an associate who worked hard to see that his order was correct and went back if things were missing, then an associate who would just leave the food and not follow up. Not very helpful or personal. I know they tried hard but when I mentioned one time that there was an item missing and would the associate go back for it, she replied that that was not her job, she was just delivering. During Covid the staff did a very good job with all the meals. I would recommend this Senior Living Community.

It seems like all of the staff is very friendly and helpful. The food I‘ve had was good. They offer plenty of activities, and they have a broad range of services, from independent living to skilled care, right there at one location. They had the best cost profile of the places that we looked into.