Life Care Services LLC

Nice living conditions, lots of activities for all ages, food is better than most senior homes

The people were very nice during the tour, and they were renovating the community. The memory care unit was in a separate building and not connected to the main building and I didn't like the memory care setup.

Clarendale of Chandler was a beautiful place, but it was double the price of the place we chose, and it wasn't any better in looks or services.

I find the staff to be very friendly and helpful. The front desk people are very welcoming and extremely helpful. The young women in the dining rooms are so pleasant.

Monticello West has very helpful caregivers & staff. They have accommodating staff, friendly residents, and a convenient location. The food is not always good for some reason. I'm not sure if it's because the food ordered doesn't come in when planned, due to supply chain issues. But there are many times my loved one doesn't eat the food provided because it's a strange combination of ingredients, or it just doesn't taste good. So, she's lost quite a bit of weight since being there; but her caregivers have been more than helpful. Sometimes they are overwhelmed and can be slow to respond, but I think that's just the world we're in right now - you've got to wait sometimes. Communication between the community and our family is pretty good. I can get someone on the phone pretty quickly, or alternatively, I can send an email and get a quick response as well. I wanted a safe place for her to stay, that also offers shuttle service to transport her to appointments; and that's what they provide. Overall I would recommend Monticello West to others.

Our family had an in person tour and it was a really good tour experience

I have been very satisfied with the level of communication and overall services, as well as the physical facility itself. Weekend staffing, like at so many other facilities, has some questions. But every time I've expressed a concern, Rose Senior Living has been quick to address it and answer my questions.

Eastcastle Place is well run, clean, and has good meals. You do have to kind of find your own activities and friends. There aren't a lot of group gatherings or games. It's hard to tell if that's related to Covid, or if its always that way. Communication between the community and our family is good, but could be better. They could be a bit more clear on what they have and what's going on. My mom has a hard time finding her way sometimes. I know they're trying to instill different forms of communication with us, but it could use some improvement. She is in independent living, so maybe I'm asking for a bit much since she's not in assisted living. Overall I would definitely recommend Eastcastle Place to others.

Lake Seminole Square is an absolutely beautiful facility that is right on the lake. For my loved one it was just too big and we did not think it would serve his needs or give the personalized care that he needed.

It seems like its easy to speak with the staff, but I just don't think that all of the staff are on the same page. If I tell something to the head nurse I don't know if gets passed down to the other nurses. There's one social worker and one head nurse who deals with the assistants, and the assistants answer to her. So if there's something I don't like, like my loved one not showering or the bed not being changed properly; I'll go to the head nurse, but I don't know if that information is getting to the rest of the staff. Sometimes I get frustrated because of that. I'll leave notes in my loved ones room telling them what to do and on what days - and I don't think anyone reads them. I don't know how much power the head nurse has. It's only her and she's responsible for 95+ clients. She's likely overwhelmed with the amount of work she has to do. The one social worker, I don't know what her job is & I'm unsure of what she does? There are some things I'm still getting used to. If my loved one vomits or gets sick, they aren't calling me. For that kind of money I should be informed when my loved one is sick. I should also be sure that she's getting a shower and the linens are being washed. They told me they will "supposedly" call me a week before medication(s) run out, but sometimes I get a call only 3 days before the supply is gone - and that's not good. These are all things I would tell someone before they decide to bring their loved one here. As a whole I'm happy she's there as opposed to being at home because she's made friends, she's walking a lot more, and she's involved in a few activities. She's doing more there than at home, so I'm happy in that sense. But if I could get hands-on at The Brielle as a director, I would definitely change some things.

Staff is quite helpful & courteous. Surroundings inside & out are neat & tidy.

I have been very happy living here at Green Country. I like my apartment and the walk to the dining room is good for me. The staff is friendly and always helpful.

I was there for a short respite stay. The people living there were friendly, and I had a good time with them. If you need something done though, it takes the staff a very long time to get it done, if they got it done. The bed in my room was terrible, and I asked them to replace the mattress and box spring. In the month that I was there, it never got done. The room is also very loud and noisy. But it was very clean.

We originally put our loved on in independent living and there are tons of activities. Now that we are in memory care and there is not as much to do. The food in independent living was amazing, but I have not been as pleased with the memory care side. The few times that I have eaten here it was cold and there is not as much a variety to choose from. The staff to resident ratio has not been the best, I think they are understaffed like everyone else. Overall it is a good facility, especially the independent living side and there are a lot of amenities offered for the residents.

Clarendale of St. Peters is an absolutely beautiful facility. For us this location would have worked out the best and was the closest, but their prices are just way too high and out of our price range. It was also a larger facility.

This was a good community, not the right fit for my loved one.

I enjoy being here. have made many good friends. the staff from the top on to house keeping, maintenance, and dietary are all very helpful and professional. our activities are special.

It is a very nice place. I'm not seeing a return on my investment. They are not holding up to their contract in regards to the care they would provide for my loved one. My loved one is supposed to be receiving assistance with bathing and reminding my loved one to go to meals. The bathing seems to be hit or miss when it comes to assistance. The director is very good and has been very responsive to my questions or concerns. The care staff turned off the call button on my loved one and it took them 15 minutes to finally get some assistance my loved one. This was very disappointing and I no longer trust the care staff. The front desk staff is wonderful. The care staff and the head of department is lying to me about things and this is concerning to me. My loved one hates the food. The food tastes bland. The residents do have choices for meals thought. This is a large community. I wish the staff would encourage the residents to participate in the activities more.

I chose The Village at Woodlands Waterway because of the location of the facility. The apartment sizes here are very good. The staff are wonderful as well. The food is good, but sometimes I do not like what they serve. I think it is because of where I am from. I would recommend The Village to others looking.