Life Care Services LLC

Overall it's a good facility. Clean and well run. Some staff is absolutely amazing, one or 2 not so much. The food is good.

I would like to say that Clarendale gives too much authority to whoever's in charge of the healthcare. They wanted to move my mom into a memory care unit when she didn't need it to be. That's why we took her out of there. She spent a week in memory care with people who didn't know who they were just because she kept having these little slips off her chair. I think they were just worried about getting sued and thought they could just throw her in memory care.

Havenwood is a clean, well cared for facility. The staff are friendly and helpful. There are activities available daily,weekly, and special activities. The food could be less salty and hotter when served.There are different tiers of care available depending on needs. Overall a good facility for different levels of care.

No one is perfect, but this place is great. My entrance door from the hallway enters the right side of the kitchen. The kitchen, dining, and living area is 16x25 ft. The kitchen has plenty of cabinet and counter space. It is equipped with a dishwasher, microwave, gas stove, and a large stainless steel refrigerator/freezer. The freezer is a pullout drawer below the fridge, and has an ice maker inside. I also have a dining table with four chairs, and plenty of open space in the kitchen area. The left side of the living room area has a stuffed chair with ottoman and a three seat couch with end table and coffee table. Across from the couch is a 40 inch TV, a 3x6 foot display case with family treasures and memories, and a small antique oak cabinet. The kitchen also has doors to a coat closet and a laundry/storage room, which is equipped with side by side washer and dryer. (I call this my basement.) By the way, all appliances in the kitchen and laundry room come with the apartment. My bedroom/office has a queen size bed, a closet about 2 feet longer than the bed, and a small dresser with a mirror. The office area is against the wall across from the foot of the bed. It has a 4-1/2 by 2-1/2 ft. desk and a file cabinet. The bathroom is next to the bedroom. It has a walk in shower with cloth and plastic curtains, six small shelves for soap, shampoo and other shower needs. It does not have a seat, but has safety bars all around the wall. The toilet also has bars around it. There is no bathtub. The bathroom counter is 2x4 feet with a large single handle sink. It has double doors under the sink and three drawers to the right. At the right end of the counter is a 2-door cabinet 7 feet tall

Like anything new, the newness wears off and one sees things a little differently. I still have a positive view but I see things that need improving. Most staff go out of their way to do a good job and are friendly. Other residents say hello or hi and use your name, if they know it, as we pass in the hall. Food is excellent. Cleaning lady comes bi-weekly and does an excellent job. 2BR2Bath apt is smaller than I was used to. I would prefer a larger 2nd BR that I converted to an office.

Mom opted for the larger sized single bedroom. The standard size was too small for her and a two bedroom was too expensive. She is under medication management due to previously abusing OTC medication. They do a good job of keeping her medications under control in spite of her insistence that she can do this for herself. All the staff are pleasant and helpful. [name removed] does an excellent job of trying to provide activities for the residents. They frequently get her out to events that she would not attend as she tends to self-isolate. Her apartment is kept relatively clean. They can't pick up after her messes multiple time a day but they do a good job.

The tour was most enjoyable. We were shown a property in the Villas. We were delighted with the property size - perfect for us. The location is very convenient for us as we have friends who live close by. Having access to the main Bayshore Apartments Building, Pool and Water View make it a very good choice to retire too.

The staff care, but are often slow to respond to patient calls (30+min). The food is good, but not kept warm if brought to patients room. Room size is quite sufficient.

Overall, this is a great place. The sales team, administrators, and front desk staff have all been wonderful. The community is always clean, and my mom’s apartment is spacious, comfortable, and overlooks a beautiful courtyard. The activities are great, too. Most of them aren’t really my mom’s thing, but they’re fun, diverse, and the activities staff does an excellent job. My only complaint is the dining room staff. The food is usually good, but there have been a few times when my mom had a legitimate complaint about her meal. Since then, it feels like she’s been treated differently. The staff, especially the head chef, can be rude and dismissive to her, while they’re very friendly with other residents. It’s disappointing because every resident should be treated with kindness and respect, even when they have concerns. Other than that, we’ve been very happy with the community.

In general, Harbour village is great from my perspective . The staff is wonderful to my mom, and I love that dinners are included and the continental breakfast. Mom does as many activities as she is able and is taking advantage of PT. Love that pets are allowed. She has a cat for some companionship. Love that apartments are painted and carpeted with each resident exchange. The building itself is not built for older adults. I have had to assist with getting pulls added to cabinets, I've personally added pull out cabinet organizers in lower cabinets in kitchen so she can use them (she cannot bend, but with the pull outs, I've added storage for her) (this should be standard). Doors are heavy (closets, apartment doors, and common trash bin specifically) and my mom is not able to use many of them easily or at all (she cannot open the trash bin on 4th floor to throw things away).

The facility was really nice and the apartments seemed spacious. However, we realized that the distance to my very regular appointment was too far.

The residents are so kind. They love seeing my kids. Something I have experienced and I know has been an issue, is the length of time it takes from ordering food to getting it. I also know residents have experienced ordering an item that's on the menu and the kitchen has already run out of it. I can imagine how frustrating that could be.

Good staff and very clean facility and room. Nurses are pretty good. Staff nice. I would recommend. my brother and I are happy that our parents are in Freedom Square, we feel good because we know they are safe.

Staff is good. I have been having trouble getting phone calls returned from sales and marketing. No one has referred me to the proper person. Care, activities, food, cleanliness, are all great. Room/apt sizes are as advertised.

The facility is very clean, the ratio of providers to residents is good.

They were the easiest to work with and we were in a crunch which they worked with for personal care. We like the facility. It's a great place. The price is high though.

I was very impressed with [name removed] on how knowledgeable and friendly she was. The staff and the residents we met along the tour were so nice and welcoming. I especially appreciate that [name removed] reached out over the phone some time prior to us meeting, and she provided suggestions and a referral to a service who can assist with moving from a home to an assisted living facility. [name removed] took her time and I did not feel pressured. I cannot wait to take my mother there for her tour and get her thoughts.

The rooms are very nice with plenty of space. There are lots of fun activities to do. The meals are fantastic with plenty to eat. The staff is nice and helpful.

The place was new and fresh and well appointed. Pools and restaurants were lovely, as was the library and all the public areas. Gardens were nice too. The bedrooms are on the small side and closet space is sparse. A few of the layouts were goofy; one with a living room you would be hard pressed to get a sofa and tv in and it was right in the a pass through area from kitchen to bedrooms. And another where they combined two, one bedroom apartments to make one and the result was a kitchen counter that was 15 feet long. And again, a configuration that makes creating a comfortable and intimate living room area difficult. One model though I did really like for my Stepmom.

They have a one stop shopping price (at least for memory care). No hidden fees. There was a one time move in fee that was outrageous [Amount Removed]. I guess this is normal for these facilities, but it was not brought up out front during visits. The staff has been very receptive to my questions and gets back to me quickly. I find that I do have to stay on top of things and ask lots of questions in order to advocate for my mom. I appreciate they have a pharmacy that works directly with [name removed] as well as OT/PT inside the facility. The visiting doctors who come directly to [name removed] have been great as well. Mom not having to leave the building for appointments has been convenient.