Legend Senior Living

This place was a nightmare. The staff was always on their phone. My husband developed bed sores because they let him sleep in his recliner all day & night. Activities were non-existent. They were trying to get me to pay an extra $[removed]., but they would tell me what it was. I moved him from there after 3 months. In my opinion, if you want to punish a person, send them to this place.

Personally, I think all of these places are about the same.

I was so excited when I moved my mother into the Windsor Reflections two years ago. For the first year, everything was great. Then, once new administration took over, I noticed that communication essentially stopped, there were no familiar faces in staffing (come to find out this facility uses agency/staffing, which is not what I thought I signed up for as memory care needs to be run by familiar faces that no every little behavior and nuance a resident has). My mother was given the wrong medication several times which put her in the hospital twice, and the amount of times she has missed medication is too high to count. I highly recommend anyone considering this community to either keep looking or to install a camera and keep an eye on it so that when they try and lie that your loved one has showered this week, you can show them that it's actually been two weeks since the last shower. This was once a great community. Thankfully, like so many other families, we are no longer there.

Way over sold by sales team. Staff is overworked and undertrained in dementia care. Understaffed. Food is cold and underportioned. Activities are few and not stimulating. No spaces are clean thus lots of illness. Communication with families is poor. Memory care plays a third filled to independent and assisted living. Deeply disappointed for our father. Unsafe and unhealthy.

DO NOT be fooled by the smiling faces that greet you and what looks like a nice facility!! Things are NOT what they seem! There have been WAY TO MANY things that happened that don’t add up. STAY AWAY!!!

11/2023 My dad has now lived at Harborchase of Gainesville for over 3 years (since April 2020). I have repeatedly addressed continuing problems with administration staff in regard to his care services, that he is paying for as contracted, NOT being provided properly and consistently. I have been given many excuses for not providing his care service assistance and I have been given promises to correct the problems, but the same ones continue unresolved. I even have a video camera in his room so I can monitor his care regularly. IF YOU ARE EXPECTING YOUR LOVED ONE TO BE CARED FOR AS SPECIFIED IN THE CONTRACT AND "PLAN OF CARE", then go somewhere else. I have talked to other families who move their loved one after complaining many times. This just seems to perpetuate poor business practices and does not hold them accountable. I have retained an attorney to help me hold them accountable. [name & contact info removed]

It was referred to me by A Place for Mom.It was also closer to where I live so I am closer to visit her weekly now. The facility is under staffed. I would like my loved one to be involved in activities. But again there's no staff to help get them there.The service is definitely not worth the cost.

My wife and I recently had a very unfortunate experience while preparing for my mother-in-law to become a resident of The Windsor of Bradenton. This one star rating could've easily been avoided. The facility is well-kept. The apartments are nice. The food is very good. However, there is one person, who made the experience into a 6 month waste of time due to her complete lack of professionalism and tact. The really unfortunate part of this, is that this person is the Resident Director. Her total deficiency in emotional intelligence really should preclude her from being in this important position. This position requires someone with empathy for people that are making a life-changing decision for their parents. Very sad that she is devoid of a shred of it. We spent 6 months committed to moving mom to The Windsor of Bradenton. Preparing ourselves for the big move. Talking with staff and visiting and getting every indication, even after mom visited, that she would be a great fit. All this

While Windsor Senior Living of Bradenton seems to have some good attributes such as an aesthetically appealing facility, decent dining, and array of activities for the residences, the Administrative staff, specifically the Resident Director, in my opinion, needs disciplinary corrective action. From my perspective, The Resident Director is tarnishing the Legend brand and it's unfortunate Legend's has someone representing their brand that lacks the Emotional Intelligence and Relator capabilities required in this role; especially, when interacting with clients. I feel as though this person is better suited as an individual contributor. Be aware of discriminatory actions that I personally felt/ experienced and suspect bait and switch tactics.

Our experience started good. My parents were there over 3 years. We started noticing changes after about 9 months. They had trouble keeping a director. As directors changed, staff changed. My parents medications were not being given correctly. We had to make several formal complaints to get it corrected. Once Covid started, communication was horrible. When we were finally allowed to go in to the facility, we realized they weren’t cleaning. They did keep the front lobby area nice but the rooms were filthy. When we complained the Director told us they were short staffed so she wasn’t sure what we expected her to do. We pointed out that her door (which led to the courtyard) was leaking air. Maintenance fixed her door by putting packing tape all the around it so it couldn’t be opened. The Director of the facility and corporate were non-responsive so we found a stable facility a few miles away.

My parents had lived at HarborChase since 2021. My father has a suprapubic catheter that requires special licensing to care for him. I recently found out, unbeknownst to me, that this special license expired in 2021. In fact, when I asked the executive director to show me their license, she told me I could look for it on the wall of the facility. When I found it, I saw that it was marked as expired in April 2021. My parents no longer live there and I would not recommend it, in spite of the fact that the facility is lovely, clean, and most of the care staff is fairly good.

They did not take care of him, there is so much crap I could tell you but I do t have time right now. Horrible experience with them I actually should seek a lawyer on my deceased uncles behalf

Rude and inappropriate administration. Don’t buy in to their fake first impression. They trash talk other facilities while needing to much improve their own facility. Smells like feces. Poor resident care and low class employees.

This was a big mistake. While the facility is new and attractive, the service to slipshod. My mom has lived in assisted living there for three weeks. I'm already sorry I moved her there. I have spoken to management several times and received nothing but lip service. Their operations don't live up to their marketing materials or sales pitch. Very disappointed daughter of a resident.

Not safe for the cognitively impaired!!! Getting Mom out of there as quickly as possible. They can't keep staff. We have to go clothing shopping because Mom's clothing never comes back from the laundry. She barely has a thing to wear. She doesn't feel safe there. Traumatizing for her!

Big complaints from my brother who's at McCandless. No service in the dining area and questionable food service during the weekend. Could someone there explain the problem?

In so many ways. I spoke with everyone there. Poor communication throughout. No one watching staff, hit or miss on days for good staffing levels. There is really no programs to engage people. They either sit in their rooms or cohort them to a general public room. Usually watch tv. No activities. Food very poor.

I would not recommend Heartis because of the cost and what you get. And I didn't feel that the care was top notch.

My grandmother was discovered by me, isolated in Memory Care when I showed up to visit (Nov. 2022). She looked totally sedated and was slouched to one side of her wheelchair. When I asked front desk why was she like that, she responded by saying, "unfortunately this is how she is all day because we cant keep adjusting her all day". My grandmother's spinal bone was protruding from her back due to the lack of rotation from staff. She was delusional and speaking out of term due to medications she didn't need, which was proven once I obtained her medical history/listing. My grandmother's pendant wasn't around her neck none of the days I was there. She had strong capabilities on her right side so the pendant should have been around her neck. This facility treated family members they did not recognize like they didn't exist. They also decided to decline service from the fire department when they were called to my grandmothers room.

On the memory care side they really need to make improvements from top to bottom - especially regarding their staff team, that has become a major issue. We had issues that were never explained to us, they do not allow advanced care which is significant - anything that has to do with advanced care they are very resistant. They do not offer physical therapy like they say they do and they do not allow or assist with any lifts. It has not met expectations.