Legacy Senior Services

The exe director at the Renaissance ALF let my 94 year old father with dementia and cancer leave the facility at [date removed] looking for his dead wife in Stanardsville in the cold in only his pjs and using a rollator.  He is a huge fall risk.  The one worker that night was brand new and she called the exe director and she told her to let him go.  No police was ever called and I learned of it from a text at 2am from the same exe director.  The whole thing was caught on Ring cameras that I bought and installed there 3 yrs prior and had been supporting ever since with the exe director's consent.  The exe director had them physically removed the following day.  I immediately removed my father the next day because the exe director refused to let me bring my own external caregivers in from Brightstar.  She only wanted me to use the people she picked out, which her own daughter was on that very short list. Not enough characters to speak of the lies/deceit told to me and my father.

I would tell others to be careful of the staff members here. They are not communicative and do not talk to you like they should. The administration is terrible, 2 weeks after my dad passed away they filed a lawsuit against me for payment even though I had not even gotten a bill. I would not recommend to anybody.

The food they serve is worse than the inmates receive in prison. The staff were great to deal. When sending an email with questions or concerns I would receive an answer withing an hour. A good staff and community, bad corporation.

Although facility and residents are clean thanks to dedicated staff members who go the second and third miles without overtime pay and working for just over minimum wage, the facility is frequently understaffed, no-shows. Hardest working staff very underpaid. Food is edible but definitely frozen, or from cans; bread is tasteless. Staff will not eat there. Everything done on the cheap. Deceptive advertising in that there are "two nurses on duty" -- they have nursing degrees but are on the administrative staff doing administrative work, not checking on residents, even sick residents. Bedbugs and pneumonia seem to be a recurring problem. Activities personnel untrained, nonproductive, just drawing a paycheck. Complaints to corporate and to state offices who oversee these facilities are not taken seriously/nothing done. Took the state officials a month to investigate. Residents are mostly nursing home level, not assisted living, and that requires more staffing. Other Legacy Village facilities may offer better, but be careful.

Never did a tour as figured out over the phone that we could not afford this. There is no deferment program while you are waiting for benefits and you cannot apply for benefits until you need them.

Only spoke to personnel at The Harbor. After hearing my brother's situation, they were honest enough that he would not be a fit, which I can respect. However, the additional information that no one in Northern Virginia would accept him into their communities and to look only at psychiatric wards without a real explanation was not. The place that took my brother is not a psychiatric ward nor is it in Northern Virginia or even Southern Virginia. And he is doing very well.

THIS IS NOT AN ASSISTED LIVING FACILITY, THIS IS A NURSING HOME. Unfortunately this is a for-profit facility and therefore are not picky about the residents they accept. This is a nursing home, not assisted living. A memory care is supposed to be for those in the mid to early stages of dementia and Alzheimer's. This facility is filled with those that are in the late stages and are difficult to work with. There is possibly 2-3 residents within the facility that can be considered eligible for assisted living care. The residents deserve more and deserve a facility that can better suit their needs. I would consider choosing a different option for your family member if you feel as though they are better suited for an assisted living. Also, pay special attention to their assessments that are made on your loved one, they need to be comprehensive & provide a multitude of information outside of their finances.

We were only here a very short time. They assessed him three times to make sure this was a good fit. Once they moved him in they said he was not an appropriate match. I had to stay and take care of him the whole time he was there, because they didn't do it. I stayed and bathed him and fed him. It was a nightmare! It was dirty, two times I came in and he was on the floor crawling. There was feces in the hallway of the facility and it was there until I told someone about it. My dad cut himself and no one knew how and there was no incident report. There was blood everywhere in his room, I waited to see if they would clean the bathroom, eventually, four days later, I cleaned it myself. I would not recommend place to anyone.

Not the place to send your parents to. The worst is the memory care. BAD! More people move out than in. The staff are all STRESSED OUT.