Integrated Senior Lifestyles

I moved my father into Town Village and the beginning of January. It seem to be going well until the certified nurse was fired and they failed another one. Medication management was a disaster and I am still dealing with managing his medication myself. They told me they were going to transfer all of his medication‘s to a pharmacy that delivers to them, and it never happened. Nobody there knew what to do and he ended up not taking his cancer medication for two days while they were trying to get their act together. I had to step in and correct it. My dad does seem happy there, the staff is very nice. The food is really good. I think this facility lacks the proper leadership and management in someways. The staff members for transportation, and his Medicine Aid are very nice people and do a very good job. I think if there was more accountability and more structure with the staff, it would be a really great place. For now I’m giving this three stars because I think they can do better.

Our family had an in person tour with Watercrest at Mansfield and our loved one has Alzheimer's and this community is not geared towards caring for those with memory lost. Also they had multiple levels.

Things they do well at- welcoming, caring staff, clean facility. Areas for improvement-communication about resident status between shifts, staffing seems low as wait times for help are excessive. Confusion about medications from one shift to another.

The Landing, was awful, it smelled awful, the representative was really nice but her appearance was very distracting. She told us stories including resident's names, which I was concerned about. We didn't feel she was forthcoming about her answers.

I gave it a 3 due to some glitches I have had since moving in. Our transportation guy is a former No. Richland Hills policeman - he is very accommodating and helpful. The receptionist [name removed] is very good. The assistant activities director took over in December - a little young. [name removed] our executive director works well with corporate to solve problems. I've enjoyed all the people I've met here. I like it here as the location is close to my son.

I had to create a calendar for nurses to sign off, when medications were given because they weren't coming by. Did not respect DNR, some staff were very sweet to my grandma, some were very rude... and were fired. Took twice as long to answer calls to room, we were told 15 minutes at max, I personally waited over 30 minutes multiple times for a nurse to come to the room. I would tell others that if you are planning on using The Landing at Watercrest, it is best to from the start to swap all pharmacy services to theirs. This will save time and headaches later. Same with primary care. Once we did, a lot of things went smoother. It all depends on the care needed, my grandmother wasn't very mobile and needed more care... if someone was in better health and needed less help this wild be a great place. I think they offer a lot of good amenities, but might be understaffed to provide the care they advertise.

I like our apartment; it's a 2 bedroom that's very spacious of about 1000 square feet. It's clean and nice; I have a kitchen and the community offers weekly housekeeping services. I would tell others that the people are friendly and it's a very supportive environment. I would recommend Town Village.

There was a lot of staff turnover. The family felt that there were staff in the community that didn't know what they were doing. The family complained multiple times about the food and nothing was every done about our complaints. I would recommend you find another community for you loved one. We didn't feel that the community didn't have their act together, especially in the extended stay area. The nurse didn't always seem to know what they were doing. Our loved one needed to see their primary doctor and prior to leaving for the appointment we asked for the printed records of my loved one that the community had. They did give theses records to me at the last minute; however, the records ended up being for another resident not the records I requested.

Our loved one was only be able to stay for about a week and everyone seemed to really be helpful, friendly and professional. However, their response times sometimes were slow and occasionally it seemed like no one really checked on our loved one. We know she was there for a short time so we are unsure if maybe they just didn't have her routine down for what.

I would just tell others to beware of the salesman, I have had great luck with the assistant director, but the other salesman have not been responsive to us.

Beautiful facility, but outside of our price range.

It is overpriced, but I would recommend this community only it you've got enough retirement money to comfortably live and enjoy there. I chose this community because it was recommended to me and the tour went will. After living there awhile and talking to others who live there, I decided it had deficiencies and I decided to move out.

I food is hit and miss, they seem to have a lot of dining room issues. Meat is overcooked and hard to chew. On holidays they have buffet dining in one sitting, it is hard for someone with a walker to manage that. The apartments are a good size. The bathroom is set up well for walkers. They have good size walk-in closets. They have a nice patio area for residents to use. They have good-sized laundry rooms.

Golf. How cool. Like the other amenities, too.

Not enough activities for the residents. Caregivers understaffed.

Bad vibes from the start. I scheduled an appointment, but they didn't know about it. The person I was scheduled to meet wasn't even there. I met with the Activity Director and she was wonderful. The facility is very nice. The apartment I looked it would be suitable for my mom. If my mom goes there I'll have to hope and pray the staff steps us and proves themselves over their initial stumble.

Great parking, enclosed pool, flexible but minimal food plan; mature grounds are attractive, kitchen appliances are out-of-date.

I found it hard to find my way around. The layout of the community was a bit confusing. My daughter is intellectually challenged and this may be a problem for her if she wanted to leave the apartment alone. I did not like the meal arrangements at all. Only one free meal and pay for lunch and/or dinner. Dining room not open for dinner. Had to pay your own electricity, but cable TV offer good. The apartment I toured was satisfactory and I liked that there were some wood floors. The patio was too small and closed in. Wasn't sure about parking fees or locations. Not enough amenities for us and I'm dropping it from my list.

Nice place - they have a new phase they are trying to fill so could possibly get a decent deal. It is pricey, however. Good square footage on the 2/2's. Above budget for us though.

This was a very well kept facility and friendly staff. It was too far from where my dad wanted to be. We didn't like that everything seemed to be an add on to the price and that they didn't serve dinner.