Integrated Senior Lifestyles

My mother is a resident at Watermere in Frisco. The location, residents and amenities are great. Unfortunately, the staff is not friendly or helpful, with the exception of [name removed], the sales person who helped us lease an apartment. The front desk/concierge, [name removed], is lacking customer service skills and is quite rude. I was surprised they would have her as their main point of contact to their residents. Also, they nickel and dime quite a bit and repeatedly ask residents to give money during the holidays for the employees… Which is shared amongst all the employees, including management- which is odd. My mom felt obligated to give money, even though she is on a fixed income, and they just raised their rental quite a bit.

Our family had an in person tour and the staff were just not very nice, the tour guide seemed very put off that we were even there. It is a very big community and they did not have any support for motorized walkers/wheelchairs. It was just very far to walk to everything

The community itself is decently clean, but the individual house keeping for the residents apartments need improvement. They could also improve on their extended care, we just felt our loved one and other residents there were ignored. We felt they had a serious lack attention and awareness.

Our tour at Watercrest at Katy was disappointing. I didn’t feel they were upfront with the cost. They gave us a figure, and then started adding to it instead of giving us the correct figure to begin with.

We wanted to do a virtual tour with this community instead we were sent a video tour. We did not feel like we could get a good feel for the community that way.

They talk a very good game, but they don't have any action. They say they're going to do all these things for you, but nothing ever gets done. I don't care for the food. If you like sandwiches, I guess it's okay. I feel the value is horrible. They charge you for everything. They even charge you to send your reports in to the insurance company. The only good thing about it is they'll put your haircuts on your bill for you.

It is fairly clean, during the five months I was there, my apartment was only cleaned twice.The staff members were not friendly at all and they never acted like they had any time for you. It was way to expensive for what I was paying for and receiving.

The facility is very beautiful and when we first started they were very nice. When we moved in that changed. The caregivers were rude and would avoid things like helping with showers when my mom couldn't do it by herself. When we asked they said they didn't have time and were too short-staffed. They would not follow through with the care we were paying for. The nursing staff was also very rude and was not nice. The director was not open to my feedback and was very defensive. I would not recommend this community to others. Their social media pages did not represent what our actual experience was.

If you visit the Town Village website, be aware that many of the pictures and statements are designed to impress you and are misleading. For example, the fountain shown on the cover page is beautiful, but it hasn't worked in months. The comfortable chairs shown in the theatre room aren't the actual ones used, but were ones put there for the photo. The picture of the couple dancing would lead you to believe this is a common activity, when it isn't. Dancing is during the monthly celebration of birthdays, and I have only seen one couple engage in this. Town Village has no swimming pool, so I don't know where the scene of seniors doing pool exercise came from. If you are fond of bingo, you are in luck. Statements on the website are also deceptive, although the brag about the energy-saving appliances is true. Several of the washers don't work, forcing residents into taking long treks down halls, hunting one that does. The dining room has many problems, although hopefully some of these will be resolved, since a new director has recently been hired. The most prevalent problem is the turnover in dining room staff. Many times weekend staff doesn't call or come in, with residents waiting long periods to get their food. About the time a server is trained, he or she is fired or quits. I especially liked the comment about residents being able to get food "free of specific ingredients". A table mate who couldn't eat gluten finally started eating most of her meals in her room when, even after several attempts, she was unable to get food she could digest. Many times, the kitchen is out of popular food items, such as vanilla ice cream, cottage cheese or orange sherbet. The breakfast line many times runs out of fresh fruit, such as strawberries or blueberries. Chicken and pasta are served at nearly every meal--probably because they are cheaper. As to the dining room serving the "meals you love", you are lucky to get the meal you ordered. The meals are fairly good, but get tiresome after the menus are repeated month after month. In the business/library room, the internet has been down for several weeks. In the three plus months I lived there, I was unaware of any walking trail. One person in a review bragged about the good security. Many times, the gate to the parking area is stuck open. The building is large and confusing to navigate. Not all the elevators go to the third floor. If you get in the low rent district on the third floor, expect a long hike to the dining room. If you want a true picture of what life at Town Village is like, ask a resident--out of earshot of an administrator. The executive director, [name removed] , makes a good first impression, but does not wear well with age. If she makes any promises, get them in writing or record them. [Name removed] , the AL nursing director, is also better with promises than delivery. I hope you find this helpful. I tried to be as accurate and non-biased as I could.

As a long time resident, the place is over priced, over sold and poorly operated. It continues to have problems with the overall building quality (replaced the entire roof in the last three months), have constant elevator operational problems and external door problems. It also continues to not be responsive in completing repair service requests. In a recent building lightning strike scenario, Watermere took too long to get the inside areas (fire door, elevators, etc) back and operational. does not support the basic features offered. It is perceived that management and many of the staff do not follow the standard 'Know Your Customers'! Yes, the tours and promotional events make it 'look good', but once settled in, many residents have 'An Awakening' as to reality.

It is a lovely place and the apartment my in laws have is very roomy and comfortable. However, there is an issue with quality and quantity of food. Our initial visit in April 2017, the food was considerably good. However, now the food is just not acceptable and several residents have moved because the food is so bad. One morning they even ran out of eggs. Although all the residents complain, they don’t seem interested in addressing the problem. I have offered to find another place to move my in laws; however, since we just moved them this June 2017, they were not interested in relocating. Six more months and if the food hasn’t improved, we will have to move them.

Visited relative and found almost every coffee cup in the the place were dirty. I saw th residents having dry toast. I asked no butter. I was told the butter was taken away and replaced by a foul tasting larger one. When the residents complained they got nothing. I visited a couple of years ago and they had a great menu. Now it is extremely limited with few choices.

This community has declined within the last couple of years. The food is horrible and they are short staffed. The charges for any extras are expensive. There has been some turnover in management and they are not very open to hearing any concerns.

I had a nice tour of this community and the staff where very friendly with lots of great information. The property was well maintained and everything looked clean. i just did not see anything going on and nobody was doing anything. There was also no courtyard attached to the building. It was just not the right fit for me in the end decision.

I toured this community for the care for my husband. I did not like that the community was dark and seemed depressing. The other residents did not seem happy and they were not happy. They did not have a friendly atmosphere. The rooms were very small. This is a beautiful community, but just not what we wanted.

1) Waited already 4 or 5 years a front door. This is bad. 2) Repairs or replacement items are not taken care of within a reasonable time. Sometimes not at all. 3) This place is beginning to show need for replacements. Look around, wear or worn after several years. 4) Food menus need to be changed. Same selections - very few items added.

Food needs to improve.

My main problem is that chemical restraints are used to control residents in memory care, instead of staff redirecting behavior and keeping residents active. During the past year, this facility was sold to another who put a new director in place; the activity director was fired on the spot (despite the fact that residents were very close to her and she engaged and kept the residents happy). There has been a high turnover in staff, probably due to the fact that it is constantly understaffed. Clothes are not washed in a timely manner, and clothing is often lost. Meals were unhealthy but I've seen an improvement in the last few times I've visited. However, residents rarely get out anymore on field trips, and they are bored. Mostly I leave very sad and sometimes crying. I would make changes but other family is opposed.

Visited this place last year. I guess you would call it upcale. I think it was over priced compared to what they had to offer. The tour person was some what moody.

My loved one is on the extended care unit, it is part of the assisted living but for individuals who need some more care. The therapy staff has been awesome, they have in house therapy, PT, OT, and speech which is part of the reason we are still there. They do have a big turnover in staff members and that is affecting the quality of care that my loved one is receiving. The staff that they do get are not being trained properly. Things promised in the beginning are not being carried through with so we have had to hire additional care.