Integrated Senior Lifestyles

I like the activities, housekeepers. Areas of concern is maintenance. Put in a work order, has yet to be fixed. Was told when we moved in, washing machine was missing in our laundry. Still waiting for it to be installed. Dining room. I understand that everyone is on different diets and not all like the same things. I would like food to be sent to us warm. Now I know they are trying to improve dining services and it is improving. However still has a way to go.

Isle at Watercrest is great for patients who do not need much medical support. However, if your loved one needs to see a doctor regularly or have an IV for dehydration, this is not the place. Nurses are kind but have lots of responsibilities. Staff genuinely care about the patients but also have a heavy workload.

The food is expensive. Food is good but costly, the maintenance is great, the front desk is not helpful for people with sight problems.

In the past 21/2 yrs. things have changed. It was supposedly Senior Independent but has become more Assisted. Many have moved out. Really unsure re: value for my money at this point as I'm still very mobile. Problems with maintenance for many. Housekeeping - so so. Always something going wrong with building itself. Elevators, pool, etc. down a lot. I eat in dining rm maybe once a week. Some days better than others. Activities - ok Rooms for exercising too small. Seems to be a turnover in Staff

It has gotten better from our first couple of years, but there is room for improvement. It is on the expensive side, so your family must be prepared for the financial commitment.

It’s a nice place with many activities, I’m not found of how the meal plan works but if it works for everyone else I can tolerate it. I don’t think you should have to pay for meals you don’t eat. I would like to have a dietitian on board for better meal planning. But it’s a Nice place to live and feel at home. If you’re looking for a place I would definitely give Watercrest at Mansfield a good look.

She is pretty happy there. EXCEPT the food service is not good at all. They run out of food daily each meal. The food most of the time is not tasty at all. The people are all very nice and helpful. She likes her room a lot. Not enough group activities . The food situation is mostly . They run out of food horrible and it usually is not not good. We may be considering moving. Would not recommend unless you make your own meals.

My mom and I were really impressed with the apartments - very spacious, with full kitchens and accessible bathrooms. They’ve also been renovating some of the public spaces recently so those are looking very nice. She has been pretty disappointed with the dining options - limited choices, not especially healthy, small portions, and seems like frequent periods of sandwich-style to-go-only menus. I know they are working to improve but I would strongly suggest having a meal there before you commit.

I moved my father into Town Village and the beginning of January. It seem to be going well until the certified nurse was fired and they failed another one. Medication management was a disaster and I am still dealing with managing his medication myself. They told me they were going to transfer all of his medication‘s to a pharmacy that delivers to them, and it never happened. Nobody there knew what to do and he ended up not taking his cancer medication for two days while they were trying to get their act together. I had to step in and correct it. My dad does seem happy there, the staff is very nice. The food is really good. I think this facility lacks the proper leadership and management in someways. The staff members for transportation, and his Medicine Aid are very nice people and do a very good job. I think if there was more accountability and more structure with the staff, it would be a really great place. For now I’m giving this three stars because I think they can do better.

Our family had an in person tour with Watercrest at Mansfield and our loved one has Alzheimer's and this community is not geared towards caring for those with memory lost. Also they had multiple levels.

Things they do well at- welcoming, caring staff, clean facility. Areas for improvement-communication about resident status between shifts, staffing seems low as wait times for help are excessive. Confusion about medications from one shift to another.

The Landing, was awful, it smelled awful, the representative was really nice but her appearance was very distracting. She told us stories including resident's names, which I was concerned about. We didn't feel she was forthcoming about her answers.

I gave it a 3 due to some glitches I have had since moving in. Our transportation guy is a former No. Richland Hills policeman - he is very accommodating and helpful. The receptionist [name removed] is very good. The assistant activities director took over in December - a little young. [name removed] our executive director works well with corporate to solve problems. I've enjoyed all the people I've met here. I like it here as the location is close to my son.

I had to create a calendar for nurses to sign off, when medications were given because they weren't coming by. Did not respect DNR, some staff were very sweet to my grandma, some were very rude... and were fired. Took twice as long to answer calls to room, we were told 15 minutes at max, I personally waited over 30 minutes multiple times for a nurse to come to the room. I would tell others that if you are planning on using The Landing at Watercrest, it is best to from the start to swap all pharmacy services to theirs. This will save time and headaches later. Same with primary care. Once we did, a lot of things went smoother. It all depends on the care needed, my grandmother wasn't very mobile and needed more care... if someone was in better health and needed less help this wild be a great place. I think they offer a lot of good amenities, but might be understaffed to provide the care they advertise.

I like our apartment; it's a 2 bedroom that's very spacious of about 1000 square feet. It's clean and nice; I have a kitchen and the community offers weekly housekeeping services. I would tell others that the people are friendly and it's a very supportive environment. I would recommend Town Village.

There was a lot of staff turnover. The family felt that there were staff in the community that didn't know what they were doing. The family complained multiple times about the food and nothing was every done about our complaints. I would recommend you find another community for you loved one. We didn't feel that the community didn't have their act together, especially in the extended stay area. The nurse didn't always seem to know what they were doing. Our loved one needed to see their primary doctor and prior to leaving for the appointment we asked for the printed records of my loved one that the community had. They did give theses records to me at the last minute; however, the records ended up being for another resident not the records I requested.

Our loved one was only be able to stay for about a week and everyone seemed to really be helpful, friendly and professional. However, their response times sometimes were slow and occasionally it seemed like no one really checked on our loved one. We know she was there for a short time so we are unsure if maybe they just didn't have her routine down for what.

I would just tell others to beware of the salesman, I have had great luck with the assistant director, but the other salesman have not been responsive to us.

Beautiful facility, but outside of our price range.

It is overpriced, but I would recommend this community only it you've got enough retirement money to comfortably live and enjoy there. I chose this community because it was recommended to me and the tour went will. After living there awhile and talking to others who live there, I decided it had deficiencies and I decided to move out.