Integrated Senior Lifestyles

When we entered the lobby the receptionist was helping a gentleman resident. We stood patiently waiting, and at our turn, a staffmember came up to the desk and grabbed a stack of empty lunch order forms. The receptionist answered a phone call, but yelled at the staffmember "Hey Ma'am" that is the last of my pile. The staffmember ignorded her, and she shouted "Excuse me" across the lobby and asked for them back. Then she proceeded to talk on the phone to obtain a residents lunch order. Only then did she dain to look at us and ask how she can help us, and then took another phone lunch order. When we produced the name of our contact she informed us that the person was not at the facility at that time. Whereupon she called the person who said a few choice words loud enough for us all to hear over the phone and we were informed that she was on her way. After sitting in the lobby for ~30minutes the receptionist offered us the packet we needed to look at. After looking through it we realized that they didn't have 2 bdr in Assisted living, and my mother was very unhappy about the service so far. We hung in there until we had waited 50 minutes at which time we decided we would contact other places since Mom and Dad would have to live seperately anyways. We informed the receptionist that we were leaving and she said nothing. So after 52 minutes of waiting, we never heard from our contact, however, I have received an e-mail, but have yet to reply. My mother recalled that when she used to deliver Communion for some of the Catholic Residents, she remembered that the residents didn't care for the place and they were locked into contracts.

I’ll use the term “management” in reference to the onsite Executive Director and Nursing Director at Isle of Watercrest, Mansfield since they are responsible for the facility. We moved my mother to Isle at Watercrest, Mansfield about two years ago and the onsite management team was good at the time. The original Nursing Director left about 8 months after my mother moved in, and her replacement was a big disappointment. The Executive Director also left shortly after. There was not an onsite Executive Director at the facility for a long time, and it showed. They recently promoted the disappointing Nursing Director to Executive Director. I live out of state and when I visited for Christmas in 2018 my mother was noticeably weaker and less mobile. It was clear she was only eating a few bites and barely drinking anything at each meal. She did not have an appetite at all and nobody at Watercrest had a clue. Subsequent lab tests confirmed she was malnourished. She never had any lab issues prior to this. We couldn’t depend on Watercrest to carry out simple instructions without something falling through the cracks on a regular basis. Watercrest management never noticed until the family reported the issue. I decided to escalate the ongoing issues to their executive management in Southlake, TX. I escalated to their Director of Operations, and her response was “We have not been deficient in providing care to your mother. She has not voiced any complaints of discern.” My mother is 92, has memory loss, I’m the responsible party of record and their stance is – if the resident isn’t complaining there isn’t a problem? That answer didn’t work for me. I kept asking for feedback and then was abruptly given a 30-day Notice of Discharge for my mother. I hired an attorney and Watercrest rescinded the discharge. Before issuing the discharge, their long overdue assessment confirmed she would continue under the same care level she had been under since moving in. If her care level hasn’t changed for two years, then why is Watercrest suddenly unable to care for my mother any longer? Made no sense whatsoever. Integrated Senior Living, an Integrated Real Estate Group company, runs the operation at Isle of Watercrest, Mansfield. Integrated Real Estate Group is a group of real estate developers. I tried contacting other executives in Southlake and was completely ignored. [removed] I pleaded with Watercrest over and over again to help my mother walk with her walker to maintain her strength and mobility. Watercrest wouldn’t even spend 15 minutes twice a week to help my mother walk. Instead, she sat in her apartment day after day, week after week. A Watercrest employee started hanging out in my mother’s apartment to goof off while my mother was in her apartment. The employee would come in to watch TV for up to an hour, talk on the phone, etc. She didn’t say a word to my mother and just made herself at home. I heard employees also hang out in resident apartments when their gone. Can’t confirm or deny, but would not be surprised. Management will shun responsibility for their mistakes to the point of contradicting other employees whose answers actually make sense. Watercrest is supposed to assess residents and their care levels every 6 months, which is a long interval to begin with. Watercrest didn’t assess my mother for 12 months and didn’t even realize it until the issues were brought up in December. I asked Watercrest to make sure my mother’s prescriptions were filled two different times before we moved. On move day, two prescriptions were missing from the bag Watercrest provided – nitroglycerin for her heart and a pain medication. After contacting my mother’s doctor, it was confirmed that Watercrest called in a rush refill an hour or so earlier (on move day). Watercrest refused to provide any explanation as to why they let my mother completely run out of meds.

My father was at this facility for 8 months. I was not involved with creating the care plan and did not see it until the last month he was a resident. My father had a small stroke and became unable to walk at all but no one changed the care plan. Before he moved in I told them he must have his food cut up and the doctor from rehab said he needed a mechanical diet. They did not cut up his food or provide the prescribed diet. He had major choking incidents because of this. My father was in a wheelchair and was at a high risk of falling. I requested, before he moved in, that he be returned to his room after meals and helped into bed or a chair. They refused and he fell 8 times. They said he could get to his room on his own, which he could, but the doors are kept locked and could not get into his room. He hurt his food kicking the door trying to get in. When I would visit he would be wandering the halls looking for someone to let him in and he would cry when he would see me. He thanked me for rescuing him. They showed no concern for my father's safety and welfare and put his life at risk. They totally ignored me and my request for providing the proper care. Most of the time when I visited, the staff was standing around the front desk talking instead of walking the halls to see who needed help. I would not recommend this facility.

I did not get a chance to live here, but did leave a deposit. Getting a call back is next to impossible, I am big on customer service; therefore I got my deposit back. Now, if you need to talk to someone, go on the Facebook page and leave a bad review. I am hearing residents say that they can't get calls returned (this is hear say, so I don't really know about that.) The facility however is awesome

Disappointing to say the least. This place just opened up. We moved in a loved one here and notice from the get go that there were many issues including the standard of care, lack of stimulation and many unhappy people. We thought we would give this place some time since they were brand new but it does not look like things will get better. Management is rude and not compassionate. The only good thing here is that I've met a few good staff members but due to high turnover, i am not sure how long everyone will last.

My mother has lived at Raider Ranch for two years and has had her internet cut off twice. It has taken us multiple phone calls to get the director to fix the issue. At the first of this year my mother had her jewelry [Removed] from her room. Raider Ranch has no security cameras in the hallways so there was no way to see who had gone into her apartment unauthorized. The director said he would talk to the staff about the problem put never did. VERY DISAPPOINTED about security and the staff's concern for the residents.

This place has the worst upper management I've ever seen in my life. And especially your executive director or whatever he is in al is the worst and biggest [Removed] I've ever seen. Has no clue what he's doing and panics all the time.

We heard good things. We did not have a good outcome. The staff ratio is not adequate enough to provide the care needed. The aides need to be more attentive to the residents needs especially when it comes to hygiene and incontinence. One of the reasons we decided on The Landing is because there was always a nurse on staff in person 24 hours per day,not just on call, to attend to medical needs. However, the medical needs were not attended to in a timely manner.

Do not put any loved one in this nightmare. Their care is horrible and the could take over 2 hours to respond. Thank God we got Mom out of here before they killed her. On more than one occasion they left her in her room without Oxygen

Facility is seriously understaffed and has high rate of turnover. Management is not maintaining property.

DO NOT LET YOUR LOVED ONES LIVE HERE!!!! THE ONE thing you expect from assisted living is that your grandmother/parent will get their medicines at the correct dose. After my uncle leaving 3 messages for the nurse staff to explain why they STOPPED giving my Grandmother her required Coumadin for a WEEK. STILL no reply at all after three weeks of additional expenses and Now a hematoma. Their management, processes and procedures NEED to be changed. Dont be fooled by the swanky decor the quality is only a facade to cover up the many issues. One Pissed Off Son & Granddaughter Edited [date removed]: The manager has reached out to My Uncle to take accountability and try and resolve the issue. This does speak to the willingness of management to make right and hopefully keep this incident from happing in the future with any other member of the community. [date removed] Update: After my grandmother spent weeks in a hospital and then a rehab facility the management has decided to change their story and take back accountability for them missing A WHOLE WEEKS worth of medication. My grandmother still (months later) has a HUGE hematoma due to them not giving her her medication. This could have been fetal!!!! PLEASE DO NOT LET YOUR LOVED ONES LIVE HERE!!!!!!!

THE ONE thing you expect from assisted living is that your parent will get their medicines at the correct dose. They FAILED and stopped giving my Mom her absolutely required Coumadin for a week. After leaving 3 messages for the nurse staff to explain why the STOPPED giving my Mom her required Coumadin for a WEEK. STILL no reply at all. Since then we have incurred three weeks of additional expenses and Now a hematoma which has put her in the hospital. Their management, processes and procedures NEED to be changed. Dont be fooled by the swanky decor the quality is only a facade to cover up the many issues. $5500 a month should buy Care not just pretty sitting areas. One Pissed Off Son.

Superb care promised. Grossly misrepresented! Terrible experience. We had to move again after 3 weeks. Zero stars.

The corporate management doesn't care about the residents. They are unbelievably rude. Beautiful facilities, but there is lack of compassion. There are great staff members, but since they are paid liw wages and are treated disrespectful by corporate....there is a high turnover. Not only do I want my family member taken well care of, but for the high price it costs to live here, it should be demanded! What a disappointment.

Your first hand experiences really help others. Thanks! Please be very careful and take note of how your loved ones are being "managed " at Watercrest. I discovered many instances where medications were incorrectly dosed, delivered and ordered. My parent was given a med that they were allergic to which resulted in a hospitalization due to an adverse reaction. This did not happen once , but seemed to be a pattern of medication mishaps that continued during their two year stay there. In addition the registered nurse on staff , while friendly and social , is not the sharpest tool in the box. I challenged her on many med errors and ridiculous conclusions that she drew regarding my parent's health. In addition to having to request services over and over and not having phone calls returned , I have photos of bruises that were on my parent's body. These were discovered during an doctor's visit and the physician told me it was imperative that we move my parent from that facility as soon as possible. Also, the staff would greet me with complaints about my parent each and every time I visited. My parent was too demanding, my parent was wearing them out, my parent was a pain etc etc. It is not hard for me to believe that my parent was struck by a caregiver based on the negative feedback I was bombarded with. Watercrest is beautiful. Don't let that fool you. They are understaffed, especially at night. Wherever you place your parent , review med orders. Check out the food, the CMA's and the availability of management .

I saw the facility last fall and put down a $1000 deposit for and apartment starting in December. The apartment was not ready at that time and I have requested a return of the deposit several times to no avail.

My mother has been at The Landing at Stone Oak for 14 months and, in the beginning, it appeared the staff was very caring and committed to providing quality care. The food, however, has always been substandard -- high in starch and processed meats. With changes in leadership several months ago, the care began a steep decline. The only time my mother gets a shower is when my sister gives it. We set up a video recorder with audio and found that no evening medications were given on at least two occasions. With the exception of going out for meals, my mother spends all of her time in her room without interaction -- without being invited to activities or receiving the snacks that are supposed to be provided. I could go on and on, but you get the picture. Today, we put down a deposit and are moving her to another facility.

My mother has lived at all three of the Watercrest facilities in Mansfield. She started out in the independent and then moved to the Assisted and now memory care facility. As we moved the care got progressively worse. Being as expensive as it is, you would expect more for your money. Both the manager and the Director of Nursing only respond occasionally to your emails and needs. I have seen [removed] in my mothers care and others living at the facility. This place needs to be investigated by someone. I am trying to get ahold of someone to do so. Please dont move your loved one here. Don't just look at the aesthetics , being pretty doesn't mean anything care is what is important. These managers will not listen to you or help you at all.This place is run on favoritism not professionalism.