Integrated Senior Lifestyles

1) Waited already 4 or 5 years a front door. This is bad. 2) Repairs or replacement items are not taken care of within a reasonable time. Sometimes not at all. 3) This place is beginning to show need for replacements. Look around, wear or worn after several years. 4) Food menus need to be changed. Same selections - very few items added.

Food needs to improve.

My main problem is that chemical restraints are used to control residents in memory care, instead of staff redirecting behavior and keeping residents active. During the past year, this facility was sold to another who put a new director in place; the activity director was fired on the spot (despite the fact that residents were very close to her and she engaged and kept the residents happy). There has been a high turnover in staff, probably due to the fact that it is constantly understaffed. Clothes are not washed in a timely manner, and clothing is often lost. Meals were unhealthy but I've seen an improvement in the last few times I've visited. However, residents rarely get out anymore on field trips, and they are bored. Mostly I leave very sad and sometimes crying. I would make changes but other family is opposed.

Visited this place last year. I guess you would call it upcale. I think it was over priced compared to what they had to offer. The tour person was some what moody.

My loved one is on the extended care unit, it is part of the assisted living but for individuals who need some more care. The therapy staff has been awesome, they have in house therapy, PT, OT, and speech which is part of the reason we are still there. They do have a big turnover in staff members and that is affecting the quality of care that my loved one is receiving. The staff that they do get are not being trained properly. Things promised in the beginning are not being carried through with so we have had to hire additional care.

I did not care for this community. I think maybe the level of care that my mother is in need of might have surpassed what they were offering. It just didn't seem to be the right fit for what my mother would have needed.

I have tried to make an appointment twice to have a tour. First I was told that no tours are given on Sundays. According to the website, it says that tours on Sundays are given by appointment. I even drove to the Kingwood facility to personally leave my information. That was on Monday, October 3. To date no one called me back. Draw your conclusions.

The memory care area has serious issues. After placing my mother there, we saw conditions deteriorate. A terrible smell of urine developed on the hall carpets and was never adequately cleaned. The stench was overbearing. I spent several nights there with my mom. Several of the residents are out of control. Screaming and wandering at night. Fights broke out at breakfast in the dining room. Very few activities or anything to entertain residents. Many of the residents are out of control, really angry and actually getting into scary fights and screaming a lot. Many of the staff are hard-working, nice and helpful. A few, however, should not be working there. Poor management. Nursing station is almost never staffed. It's hard to get in and out when you want to visit your loved one. We were so relieved to get our mom out of there.

My family and I found Raider Ranch here on 'A Place for Mom' - it had decent reviews. Email and phone interactions were pleasant. My sister said on the day of the tour the young lady that did the walk-through was very nice however the residence seemed to be under the care of staff that had facial tattoos and piercings everywhere (extremely unprofessional - this is very odd when you have decided to care for older Generations) very few smiles or expressions of compassion. We decided to pass with an easy no. My question would be while considering cost, why is it that they think it's a good idea to subject our conservative elderly with old-fashioned views to this kind of aggressive character! We will not leave our LO in this condition especially with the progressing decline of Alzheimer's (seems low budget). We found somewhere else that better fits are liking and I hope that you do as well!

Please do don’t place a parent here. The staff was as a whole was unfriendly and downright mean. They did not have our family members health and safety as a chief concern. We can look back at video from their apt and it’s truly horrifying how they treated and spoke to our family.

You will be on your own...any Watercrest Facility steals, lies to your face, black mold, clients leaving by groves, electric and water not dependable... hope everyone takes time to research! MANY empty apts. My apt flooded from 2nd floor commode last Thursday. Not a sole to help.so called 911.

My father was a resident at The Isle at Raider Ranch for 3 month after living independently at The Club at Raider Ranch for 11 years. The level of care he received at The Isle was below average to poor. He was showered with an open catheter by the staff and developed a serious UTI which led to his decline and death. The poorly trained staff did not recognize or know enough to realize his catheter was still in place after the tubing disconnected. That is one of many breaches made by a facility that charges top dollar but fails to meet their own protocols for checking, cleaning, showering, laundry service, etc. Do not place your loved one at this facility.

My father spent just 13 days at the Landing at Watercrest. Due to the poor care he received he is currently in the hospital. Despite a text from the director on [date removed] saying that he would talk to the chef about a low salt diet for Dad, no one spoke with the chef and they kept him on a regular diet. He has congestive heart failure. All of that salt caused an extreme build up of fluid around his lungs, heart and legs. That was what sent him to the ER. The medication list the Landing sent with him to the ER was missing 3 medications, including his diuretic. On his first day at the facility he received none of his medication. He was in memory care at the highest level of care but they wouldn’t remind him to wear his compression socks until we got a doctor’s order so his legs were very swollen. They seemed to be short staffed and there appeared to be a severe lack of communication between shifts. I would not let the Landing care for my cat much less my father!

Extremely high rent for sub-par services and only a few meals per week are included where other competitors include all three meals every day. Witnessed staff being mistreated. Not a good vibe there.

We were so hopeful. Facility seemed so nice and new and clean. Until the raw sewage last night! I am extremely disappointed and confused at the ratings and cost of this facility. It as been sub-par at best! There have been multiple meals served by care givers and even maintenance staff (not sure where the kitchen staff went? Maybe they quit? Maybe they are sick?). And last night, several residents, including my dear parents who are both in their 80's, could not access their rooms due to "plumbing problems". Their room and others were flooded with raw sewage back up. Care staff are lovely people for the most part, but I am shocked by how BAD this place is being run. It seems there is no consistency, no one truly in charge, and no real follow through on things. Parents have been there for two weeks and already two of the directors have either been fired or quit! All this and after breaking down numbers it is basically costing almost $[removed] dollars a night. Absolutely ridiculous!

I haven't heard any comments about the facility and the only thing about the staff is that food service is slow and many times out of common staple items. ( I don't understand the slow comment, where are they going and gives time to socialize a little, my opinion only). There isn't enough food of some things before running out, even in the early serving hours, such as baked potatoes etc.

The community itself is very beautiful, inside and out and also on their social media pages but it's all for show. In the beginning for move in, you are promised a ton of great amenities but once moved in, that goes out the window. The staff has a high turnover rate I hear because they are underpaid yet unlicensed. Apparently you do NOT have to be certified to work here, not for caregiving and not for medication pass. Very dangerous. They dropped my mother on floor in plain sight of our camera and fractured her foot in two places. No consequences were done to that employee, she still works there day by day. Did I mention how some employees are literally living in the building? I've seen two employees moving their personal belongings in the building. Craziness, and they are still understaffed. The extended care department is the worse when it comes to care and the assisted living department is not so assisting. During tours, the memory care department wreaked of urine and feces.

We lived at Town Village for about 18 months and it was a horrific experience from day one. It started with appliances in the apartment not working and taking two weeks for repairs. Laundry room dryer on our floor only worked two months out of our entire stay. The kitchen was continuously understaffed which resulted in meals that were served cold, hours late and consistently ran out of food every week. Transportation was a van that was regularly inoperable and staff turnover was so high. We had pipes burst resulting in multiple apartments flooding with no resolution for three weeks and no backup plan. There was mold growing as a result of the flooding as well. Ii cannot in good faith recommend Town Village in any capacity. When they want you to move there, they are your best friend and once you get to here they don’t remember you at all. Please beware

I paid over $[removed] and my mother was barely there for two weeks. This is a beautiful place, but that is deceiving. For example, my mother had mobility issues and was there for help. During the night, she fell out of her chair, was on the ground for hours, and was found in the morning. I had her moved to a higher level of care for more assistance but things didn't improve. The staff wouldn't help her with any of her items to get them to the new room upstairs. She is in a wheelchair! While in a "higher care" level, she was taken to the ER for severe dehydration.  She had nausea, was throwing up and when I went to visit, I noticed her bathroom was dirty from her condition. They knew she was suffering because she was unable to go to the bathroom by herself. I promptly moved her out and now she's in a much safer place.   I requested a partial refund of the $[removed]+ to include at least a refund of the $[removed]"community fee" and they flatly refused. They will gladly take your money

This community is a let down, but residents are very nice. A lot of the information written in their advertising materials is misleading. Building halls smell like fecal matter, some of the staff is nice but that’s not enough to make up for the disappointment in the overall experience. The rent is high for what you get.The food is beyond tasteless, and terribly overpriced. Plus, they list the meal at a special price. One that actually seems reasonable since the food is like a bad Elementery school cafeteria type experience , but that is just for the meat portion. It is a trick it appears to be a special meal price but then you find out that each item is charged separately.over $20.a plate but is listed at $8.a plate [name removed]the manager knows and has been told by residents & staff that this is deceiving but he leaves it like this to continue to deceive new potential residents. In addition, the events offered are found wanting, day excursions are now canceled because the shuttle is broken.