Integrated Senior Lifestyles

My parents, unfortunately, had to vacate their home due to flooding. We looked at another community and this one was our best option. I am little disappointed with this community. The leasing agent was very misleading when it came to a few things. The first one was the rent. The rent is very high and my parents are trying to pay it on a minimal income. The lady gave us someone to talk to about VA Assistance and that they would qualify for it. My parents got approved but come to find out that we can’t use any of that money on rent. So now they are stuck in this lease, unfortunately. The other thing was we were lead to believe that the facility would be able to take my dad to his appointments that he has to go to. We even asked to move the appointments around to best suit the needs of the facility. Then we found out that the bus only runs at certain times and only a few days a week. There was just a big misrepresentation on their part. But, they are working with us to fix these issues. For the food, they do offer a continental breakfast Monday thru Friday. If you want the full meal plan you do have to pay extra. The grounds are clean and picked up. The one thing that I really like is they are pet-friendly so my parents could bring their dog along. Their apartment is nice, spacious and has a full kitchen. I would recommend this facility but to have precautions. You need to ask very specific questions so you understand everything.

Before my mom settled in with the Isle at Cedar Ridge, we checked out at least a dozen other communities. For the price, you get a nicely sized room. However, the response time of the aids is horrendous. For about 5 days, they were without a call system so no one was able to call for an aid if they needed to, and my mom has to have help doing personal things, so it makes it difficult to really get anything done. They have a high turnover rate for their nurses as well. The day we moved my mom in, there was a head nurse that, 2 weeks later, was gone and replaced with someone new. The food isn’t bad but it’s very salty and since my mom has been there, her feet have been swelling. I talked with the director about it and they said they serve only low-sodium foods but the proof shows otherwise. They have things like music programs to keep everyone busy and the activities director is very nice and easy to talk with. Housekeeping is amazing, the laundry is done at least 3 times a week and everything is always really clean. Overall, this isn’t a horrible facility. If they could just get some things fixed, like the response time, this place would be great.

This is a newer community and it felt cold. The food we tried when we toured was not good at all. This is a nice community and the people we met were friendly and helpful. I just did not think this was the right community for my loved one.

So far it has been a pretty good experience for me with my move to this community. I really enjoy the staff, but I do have some concerns. I have made some nice new friends. This is a pretty new community, so they are still working out some things. It is a community I would recommend, but with some caution.

The facility is nice but I think opened prematurely. Mother was the 1st tenant to move into a villa. It was not cleaned properly. Office staff is friendly but seem very unorganized. Hopefully in time things will be better. Security gate is NOT yet activated & she has lived there a month. Her security is a concern. We were told a Security Guard is on duty 24/7 & did see one driving around in a golf cart during the day. The grounds are maintained nicely.

The property is simply beautiful, however I do not get a warm and fuzzy feeling from the staff. The young man who gave me the tour was wonderful and returned calls. Unfortunately I cannot say the same for the rest of the staff, activity director included. You get the feeling they do not want to be bothered. I am sure it is a great place to live.

When I toured the facility, I was told my electricity would be paid - then four years later, they started charging for electricity for everyone. Members that were told at time they moved in they should have been grandfathered - just let new residents pay electricity and be told about adding electricity to the bill. Transportation was promised people when they move in - with over 300 people in complex -2 buses does not meet the demands for people going to doctors, shopping and events in town with 2 buses carrying 12 people each time - wait period is too long waiting on bus for them to be picked up and have people on time for appointments.

Enjoy- Exceptional

I think The Landing is a very nice place, and I wouldn't hesitate to recommend it to anyone else who is looking. That being said, it is a newer facility and they are obviously still working things out in terms of coordination and care. The staff are all very good, and very nice to the residents, I've never heard a cross word from anyone. However, I've had problems with their communication and consistency of care. The communication between the shifts and the different types of care staff just doesn't seem to be there, if you have any special requests or instructions you have to re-tell them to each person who works with your loved one. Requests that I have made very clear still aren't carried out very consistently, I requested more daily bathing and shaving assistance for my loved one, but sometimes when I visit it's obvious that it has been a few days. They are a new facility, and I know they are working hard on improving themselves, and I have high hopes for them for the future.

We didn’t have the best experience with Raider Ranch. My mother has a bit of dementia and we needed to move her. The nurses were great. We had some issues with the management. They forgot her medicine a couple of times as well.

This place seemed overrated and overpriced. They were a nice enough place but they charged for every little thing, and it did not seem like you were getting much extra for the much higher price. It was also too big to be an option for my loved one, there's just too much space between everything.

They were an ok community while we were here. When we were here there was only one manager and we could never seem to find him. There always seemed to be issues during meal times with people not getting the right meal and where they were sitting. Transportation that they provided was also an issue. The community was really clean and very well maintained but nothing that made you want to stay.

hate the idea right now of one bedrooom. And dont know if VA will help

Positives: General area was very attractive,on site rehab facility well equipped. Room size- good. Price reasonable. Level 2 facility Negatives: concerned will price increase once filled to capacity. No one knew we had an apt.- thus the tour was by the maintenance man- who did well despite receiving numerous calls. Felt like we were interfering with his job. Executive director - on site, told us good by!

I lived at Watercrest for 6 months and upon moving out in November 2019 I was told that my $200 deposit for 2 Gate Fobs would be mailed to me after 30 days. In the past 7 months I have contacted Watercrest twice by phone and once in person with no success. I have asked twice for a corporate phone number that works. I left two messages with no response. I again asked for Corporate’s number, to speak with a person and they gave me the number to maintenance voicemail. You must be able to advocate for yourself regarding your finances here because several mistakes were noted in my file while I resided there.

Price looks good online, until you add in all of the extra charges for housekeeping, meals, and more, that comes included in the price at some other places. Very difficult to reach the office staff.

I toured this community for my mom. I was not happy that they kept the community very dark inside. My mom likes the opend windows. The staff was nice, but this was not a good fit for my mom.

My Father lived at Town Village for over a year. The facility is in good shape and he had no problems with his apartment, but there were times they ran out of milk and other food in the dining room. They also have trouble keeping staff - as the housekeeping that is suppose to be weekly is sometimes skipped. The biggest issue is to understand what you are signing on the lease. They have an addendum to sign that states you must give a proper 30 day notice. My Father passed on May 6th, I notified town village on the 9th thinking we would have to pay until June 9th - but they are billing my deceased father until the end of June. Be careful what you sign at Town Village - if you or a loved one passes after the billing cycle they will bill you an entire extra month. So Thoughtful.

It was good when she first moved in, she was there for about four years, but towards the end mostly it was inattention. The room wasn't being kept clean, she wasn't being attended to, they weren't making sure she was clean, it just goes on and on and on. We talked to them and they said they were working on it and things were going to get better but they didn't. They had several changes in management companies. I think they were understaffed. They said they were assisted living but they really wanted people that were more independent.

Like most places shiny and new it was by all accounts a beautiful place. Unfortunately, after 8 months this place has gone downhill. We put our trust and faith that this was the place for our parents. With a new director, her goal is Budget, NOT quality of care and it shows. If you have your loved one here, I suggest you be aware of changes, ask questions, follow your instincts and demand answers. Install video surveillance for peace of mind. Expect the best of care because we were promised above average care and now with people quitting, getting fired, the quality of care has suffered. Greatly disappointed, sad, angry and feel responsible that we have let our family down. There are still some good, kind caregivers, but like others they will eventually leave due to managements lack of support and take it or leave it attitude. The physical therapy staff are WONDERFUL and very good to the residents. Sorry I don't have much positive to offer. Just be as proactive as you can.