Integrated Senior Lifestyles

This is a wonderful place for me, in that I lost my husband in June 2015. The residents were so caring and understanding. I have made many new friends here. The food is very good and there are many things to do.

Food is excellent, lots of activities, staff and residents are friendly

FRIENDLY, HELPFULL

local staff is excellent. Facility is top notch

They are doing a good job. It's clean, and the staff are all pretty friendly. The food is okay, breakfast could be better, but that's all I have heard about so far. We are pretty happy with them, and I would rate them highly.

My husband has been a resident in the Memory Care center for a year this week. After reading some of the recent comments from dissatisfied customers I want to mention the positive changes that have taken place over the past few months. I agree with what others have said about the negatives of this facility: that is until now. New management, specifically a new director of memory care hired this summer, has made a major difference by addressing the issues and concerns that I and other had. New caregivers have been hired and the positive changes are incredible. The new director, Amy, is very professional, experienced and addresses any issues very quickly. I have found that the staff who enjoy what they do embraced the positive changes and are still there. I spend a lot of time there with my loved one and I will honestly say I can not imagine a better place. Not only do they take very good care of him, they take care of me. I am able to truly be his advocate and partner while they do all the "heavy lifting." I highly recommend the Memory Care center at Isle at Watercrest.

We are moving to the assisted living area, we were in the independent section before. I love the people here, and they have been wonderful helping us with my loved one. We are really, very happy with them. The rooms are a little on the small side though.

As far as everyday needs they are spot on. There are problems with laundry, she never seems to be wearing her own clothes. They say that they wash her laundry all separately. When I bring it up to the one on one staff they weren't very responsive. The nighttime staff is Johnny on the spot with letting me know what happened. They are excellent with the activities. I have seen a huge improvement in her cognitive function, since she has been there. The admit process, left us kind of on our own, they told us what room and sent us on our way. It would be nice if they had an orientation, for move in. We liked the location too. Trish Bossow at A Place For Mom was amazing, she put me back on solid ground, and gave me so much peace after the first contact.

Moved Mom into the facility. Nice, caring, conscientious people who take great care of the residents. I am very picky about the care my mother gets and these people do a great job of taking care of her and her needs. The food is great and the care of the nurses, attendants and administrative staff has been excellent.

They've been very good, the cleanliness seems good, I haven't noticed anything. It's cheaper than the place he was in so I guess the value is good. So far we've had a little problem with feeding issues but we got that worked out really good. I had told them before we went in that I wanted someone in his room with him when he ate because he isn't really able to go to the dining room and the other week we went in and he was just filthy. I talked to them and they were able to fix that really quickly. The have a calendar up of activities but I didn't pay attention because it didn't really apply. We got a list of other places but I really was set on this one, it was convinient and they had jsut started this program for extended care.

Very nice facility with many options. Prices seem reasonable. Unfortunately, right now, my brother in law is looking for a 1 bedroom stand alone cottage which Watercrest does not offer. Also, offering only one level of assisted living without possible memory care and full assistance might not be the best facility for him.

What I like the most about the community is that the people are very friendly and it is a safe and secure place. The food is also great. Yes, I would recommend Watermere at Frisco to other families based on the experience so far.

The staff is very friendly. The residents are very friendly. The only real negative is the food is too fatty and doesn't consistently allow for dietary needs. We are working on this with them now. There are multiple apartment sizes available. Amenities seem adequate. Lots of events.

Isle at Watercrest is a great place. Love the look and enjoy the staff. We made a great choice for my dad.

The 2 bed, 2 bath is a very nice size apartment. The staff is friendly and accommodating. The food is fair to average. I think the activities directors do a very good job giving us a wide variety of things to choose from.

Very helpful staff and administration doing all they can to make this living experience the best it can be. Tried to meet all our needs. I highly recommend this facility.

They are kind and take a lot of the load off the care takers.

Moving in and out is a real pain. Narrow doors, no freight elevator, doors will not stay open long enough to use the medallion and pick up a box and enter through the very narrow doors. So, bring help to hold the doors. Choose your room wisely. Mine is at the farthest point from the elevator which is a pain when moving or grocery shopping. My wife hates that. Covered parking is limited and garages are very expensive. Carrying groceries from the car, during a driving rain storm is no fun, especially since there is no roof over some of the entryways, so you can get drenched while fumbling for your medallion to unlock the door. Try to get a good parking spot. The staff has always been very friendly helpful. The building and grounds are always beat and clean. The swimming pools are nice and there are some really great restaurants, and a movie theater, very close by.

Food could definitely be improved. i really appreciated the frequent trash being taken out daily. I founf it very difficult to take my laundry down the hall to wash and dry it. [name removed], the activity director, was very friendly and I enjoyed the trips to walmart with her and the bus driver, [name removed].

Seems lacking in carrying through on orders nurse practioner has written. Mom states food doesn't taste good; however she does not have much sense of taste. [name removed], activities director, is very friendly and encouraging and plans appropriate activities. Yes, we would recommend the community to other families.