Integrated Senior Lifestyles

We are very happy overall with Raider Ranch. The staff seems excellent and committed. Very nice facility. Very few complaints. The facility is lovely, and when I communicate with the staff, they are very helpful. I sometimes wish they would initiate the communication more. They give me very good feedback when I inquire as to my friend’s care plan and problems that arise with her. They were particularly kind in her initial assessment and placement, not insisting on putting her into memory care, but instead putting her in an assisted living apartment, even though her Alzheimer’s is pretty advanced. It seemed that they took into consideration her intelligence and her general needs and emotions in having to adjust to being out of her home. They looked at her as an individual and not just a number on the mental testing score. Like many places it’s quite expensive and they charge for every small thing that is done. That can be frustrating but on the other hand, the staff seem very good.

I would recommend with reservations. A menu for breakfast is printed, showing fresh fruit, pastries, bread of different varieties. Since October, they have NEVER been available. Why print it then?? Food quality, and food safety is sub par. Evening meal is only take out. Ever since covid. Meals are very far from the restaurant meals advertised.The "free" monthly cleaning service does not include dusting or any actual cleaning. And it's not free. We are charged $50.00 for it, like it or not. It is also being taxed.. I would also like to mention some safety concerns that I have. There is no backup system for when there is a loss of power. Mobility impaired people are prisoners in their homes. It is difficult for people with no disabilities to navigate the stairs in the dark, but impossible for people unable to walk. A safe room, in case of fire, is supposedly on each floor, but with fire doors automatically closed during power outages, they are inaccessible.

Moving in was easy. People. Here are very friendly and gladly. Welcome you. The food has improved since we've been here and we have a new administrator as well.. Things are looking up. We have plenty of activities or if you don't want to do that. We have a big library bingo, just anything you could want. We have outings and excursions to braums, Plays, Shopping in points of interest. We can be as involved as we want. And there was plenty of help if there is something wrong in your apartment. Things get fixed pretty quickly!

Mom has lived here since April 2024. She was/is drawn to the friendly and fun atmosphere. The apartments are nice and the center has wonderful spaces and options for entertainment and activities. We have been a bit discouraged of the ability to keep dietary staff. Due to staff shortage, meal times can have a long wait ( she has encountered over an hour wait), and has decided to leave the premises and eat elsewhere many times for lunch or dinner. She is quite happy with cooking breakfast in her room. We are hoping Town Village is able to hire more dietary staff, or possibly give monthly credit for not being able to have a dining experience that is included in the monthly cost. Town Village gets a 4/5. I’m hoping they are able to hire and retain dietary staff soon, but it’s not enough to shop around for another facility when the other amenities are so wonderful!

We like all the shopping and restaurants that are close by and based on the experience we have had with Watermere at Flower Mound to other families who may need a place for their loved ones.

The Landing is a great place for a loved one to stay. If there is a problem, the administrator and staff are very prompt in resolving issues. The rooms are kept clean and the food is good!

The staff, for the most part, is friendly. Some are consistently friendly and some are on occasion. The housekeeping is pretty good. I wish it was more than once a week for apartment cleaning. Also, my mom was missing a few items so I started picking up her clothes and washing them myself. There is no real communication with family. If questions are asked they answer them, but I don't hear from the staff unless I call directly The move in process was pretty good. No complaints there My only recommendation is consistency. I've seen a few new faces in the short time my mom has been a resident. She relies on one person and then she ends up with someone new, as far as helping her dress, bathe etc. Also, reach out once in awhile and communicate with the families. They shouldn't rely on us picking up the weekly schedule. An email or phone call from the head nurse would be an added treat.

The apartments are spacious and attractive. The amenities are many and thoughtful. Both staff and residents are very friendly, welcoming and inclusive. The food is institutionalized and not very imaginative, but the kitchen staff is trying to make the best with what they have available. Both my husband and I are happy with our choice. All in all, I would choose the Watercrest again and I would highly recommend it to anyone looking for an affordable upscale independent living facility

What we like the most about the community is the community itself as well as the friendliness of the staff members. We would recommend the Town Village community to other families.

You were very helpful in our finding Watermere. The folks at Watermere are very good at helping new residents navigate their move. I've found residents happy with living at Watermere and anxious to help new folks get involved. The food is good, and lots of activities going on.

We toured The Landing at Watercrest Shadow Creek Ranch during our search for an Assisted Living facility for my mother. We had a fantastic tour! It was very informative. The facility offered all levels of care. The staff was friendly. The carpet was atrocious- very bold colors and pattern that made me feel dizzy just walking down the corridor. It would really bother my mom, as would the long hallways.

Love the Isle! 24/7 nurse are great. [name removed] the in house PT group is marvelous, especially [name removed]. We chose the Isle because they have the same activities as most facilities, BUT [name removed] has many more activities that I didn't see anywhere else . I was really looking for stimulation for my Mom & she goes to almost everything. She only turned down gardening! I'm out of town, so hope this helps. She also has never complained about the food!.

My loved one said he likes the food, he is always complaining that there is nothing to do though. I wish they would take the initiative to do more things with the residents. I realize that there are residents in there that do not have their faculties about them, but many do and it doesn't seem like they provide much at all for activities or keeping them engaged and busy. I can only speak to what he tells me and the times I have visited. They had music once or twice but he just seems to be roaming the halls most of the time. Not to sound negative but I think if staff were more involved it would keep "wandering" residents out of other people's rooms. My uncle has had people actually in his bed on 3 or 4 occasions. They tell him to just tell them to leave but I think it happens due to lack of paying attention by the staff and shouldn't be happening.

The Isle was very nice. I actually loved this community because they had a great exercise room for residents. However, my loved one didn't like it because the apartments were smaller.

Sense of community. At Atria almost everyone ate breakfast and lunch every day in the dining room. Here we only eat in the dining room a few times a month so it is difficult to meet people. The tables at atria seated six or seven so the odds are you would be sitting with somebody that was new and or interesting. We have a two bedroom two full bathroom apartment. I don't know the square foot but it is large in my view with an extremely large kitchen. I am sharing all this because I hope it will help someone else who is looking for a place for themselves or a loved one. Although your agency claimed to find this for me that was not the case. Watermere was not linked with A Place for Mom. I actually heard people in Atria talking about moving here and I came to see it with my husband. The sales director informed me that A Place for Mom was trying to get credit for my placement here and I reiterated that A Place for Mom was not involved. Out of courtesy I informed my caseworker with A Place for Mom that we were moving here but in no way was she involved in our finding this place or deciding to move here and I was disappointed that A Place for Mom stated otherwise. I doubt that I would use A Place for Mom again if needed due to this past experience. However I know that you will have contact with many people who need a place so I am providing you this information. It is my understanding that all the two bedrooms here are taken and only one bedroom apartments are left. I don't know what a one bedroom cost and I know that the cost also varies on location so for what it is worth we are paying $[removed] a month for two people.

I rate the building is a good Environmentgood Building is livable to live in and clean and I just love the residents is that a patio outside it's pretty good food good stuff good stuffing good management see

My room cleanliness could be a little better. The food is good but the service is sometimes haphazard. The staff in the dining room is excellent. The staff at the front desk is also over the top helpful. All in all I would be comfortable recommending Town Village.

I toured this community and it was very nice! Friendly staff and clean atmosphere. The residents seemed pretty active. The only thing we noticed was that the location didn't provide a nice view like some of the other places that we toured did.

My parents seem pretty happy. It's been a really good experience getting them in quickly and transitioning them. The staff has been very friendly. It feels like a very secure place for my parents. The apartments are nice - very roomy, very clean, with newer appliances. The maid service is really good. The other residents have been very nice. They reach out to my parents and introduce themselves and have been great at making them feel welcome. And that has been really good for them. Really the only negative was some early morning starts to construction going on there, but that was just temporary.