Integrated Senior Lifestyles

My husband has been a resident in the Memory Care center for a year this week. After reading some of the recent comments from dissatisfied customers I want to mention the positive changes that have taken place over the past few months. I agree with what others have said about the negatives of this facility: that is until now. New management, specifically a new director of memory care hired this summer, has made a major difference by addressing the issues and concerns that I and other had. New caregivers have been hired and the positive changes are incredible. The new director, Amy, is very professional, experienced and addresses any issues very quickly. I have found that the staff who enjoy what they do embraced the positive changes and are still there. I spend a lot of time there with my loved one and I will honestly say I can not imagine a better place. Not only do they take very good care of him, they take care of me. I am able to truly be his advocate and partner while they do all the "heavy lifting." I highly recommend the Memory Care center at Isle at Watercrest.

We are moving to the assisted living area, we were in the independent section before. I love the people here, and they have been wonderful helping us with my loved one. We are really, very happy with them. The rooms are a little on the small side though.

As far as everyday needs they are spot on. There are problems with laundry, she never seems to be wearing her own clothes. They say that they wash her laundry all separately. When I bring it up to the one on one staff they weren't very responsive. The nighttime staff is Johnny on the spot with letting me know what happened. They are excellent with the activities. I have seen a huge improvement in her cognitive function, since she has been there. The admit process, left us kind of on our own, they told us what room and sent us on our way. It would be nice if they had an orientation, for move in. We liked the location too. Trish Bossow at A Place For Mom was amazing, she put me back on solid ground, and gave me so much peace after the first contact.

Moved Mom into the facility. Nice, caring, conscientious people who take great care of the residents. I am very picky about the care my mother gets and these people do a great job of taking care of her and her needs. The food is great and the care of the nurses, attendants and administrative staff has been excellent.

They've been very good, the cleanliness seems good, I haven't noticed anything. It's cheaper than the place he was in so I guess the value is good. So far we've had a little problem with feeding issues but we got that worked out really good. I had told them before we went in that I wanted someone in his room with him when he ate because he isn't really able to go to the dining room and the other week we went in and he was just filthy. I talked to them and they were able to fix that really quickly. The have a calendar up of activities but I didn't pay attention because it didn't really apply. We got a list of other places but I really was set on this one, it was convinient and they had jsut started this program for extended care.

They are kind and take a lot of the load off the care takers.

Moving in and out is a real pain. Narrow doors, no freight elevator, doors will not stay open long enough to use the medallion and pick up a box and enter through the very narrow doors. So, bring help to hold the doors. Choose your room wisely. Mine is at the farthest point from the elevator which is a pain when moving or grocery shopping. My wife hates that. Covered parking is limited and garages are very expensive. Carrying groceries from the car, during a driving rain storm is no fun, especially since there is no roof over some of the entryways, so you can get drenched while fumbling for your medallion to unlock the door. Try to get a good parking spot. The staff has always been very friendly helpful. The building and grounds are always beat and clean. The swimming pools are nice and there are some really great restaurants, and a movie theater, very close by.

Food could definitely be improved. i really appreciated the frequent trash being taken out daily. I founf it very difficult to take my laundry down the hall to wash and dry it. [name removed], the activity director, was very friendly and I enjoyed the trips to walmart with her and the bus driver, [name removed].

Seems lacking in carrying through on orders nurse practioner has written. Mom states food doesn't taste good; however she does not have much sense of taste. [name removed], activities director, is very friendly and encouraging and plans appropriate activities. Yes, we would recommend the community to other families.

Top notch place for the price, granite counters, brand new washer dryer, heated indoor pool. You cannot get any better for the price. There is a washer and dryer in the apartment. . Also the food is really good fun games and card playing as well and church as well. I wish Mom could have stayed but she requires full time care now. It is like a vacation place if the senior is able to be independent. They do offer an assisted and memory care in the building behind Moms place. It just was not in our budget.

independent living facility, no care provided. It's not ideal for diabetics, continental breakfast all carbs, little protein provided. Food allowance included in rent and a lunch menu is provided. More meals avail once the place fills up. Some classes provided but its limited now. Gym provided is a 5. Right now there may be deals so they can get the apts leased. It's expensive living here, so if a resident is on a tight fixed income, this may not be what they need. We have had a few glitches, but all in all worked around it.

The reason I gave threes to several things is that there has been staff turnover and I also think that considering the cost of the facility, the individualized care is not very frequent. Sometimes small health concerns have been overlooked or not dealt with right away. Also, the staff have not been very good about making sure that Amy drinks water even though I've told them numerous times to do so. Having said that, I've only visited occasionally as I do not live in Lubbock. The staff are very friendly and seem caring. I have not actually tried the food just giving [name removed] opinion about it. The facility is very nice overall.

There is therapy available for those who need it. And wide variety of activities. You can stay as busy as you want to be. I like the arts council visits and the other art centered projects. Also like how the various holidays are celebrated.

The kitchenette in the apts is a wonderful thing. Retaining kitchen staff has been an issue, so the option to cook for one's self is important. I have found that the community one looks forward to during meals is important, yet the understaffing in the kitchen doesn't seem to keep up with this. In turn, this is frustrating to the tenants who are aging and don't really want to cook for themselves. The staff is friendly for the entire complex. They are truly welcoming and have the best interest for the tenants. It's a facility that is not perfect, but excels in the community for events and knowing their tenants.

Their chef quit and they have had a hard time replacing them. I would just say, food needs to be a priority so residents don't have to spend more money on getting food from the grocery store or out. Other than that, everyone has been very nice.

I have not gotten to try the meals and dining or the activities yet. What they could improve on would be just the cost and no one seemed to know what the codes are for the visit box entry after office hours. However, yes we would absolutely recommend this community to other families. Overall we love it there!! Wonderful experience in an uncertain time. I was confident and secure, with having my loved one reside there, the next best thing to being home with me.

I like the cleanliness and friendliness. Improvement: I wish there was a resident portal to be able to download current invoices.

1. 4.when I arrived I had ants it took several attempts before they were gone(2.) The dining room, library, offices are very clean. The halls not 100%, sometimes. 4.5 nothing serious!3. 5.+ 4.5. The dining room has a new attendant and she is rough on the edges. She stopped me from lunch and I was two minutes late. She is learning just rough around the edges. 5. Excellent + 5+. 6. I do not have any complaints about our chef, he is a 5, what I hate is that they have those sugary sweeteners. I don't like that even the plain is loaded with sugar, they need to offer a plain creamer alternative, their maple syrup is horrible, no butter only margarine. Yuck one molecule from plastic. Now I do not complain I just do not us their butter, syrup, or creamers I bought my own. 7. The staff have been trying to do the job they have amazed me, so I give them a 4.5(We just got a new activity director and she seems exceptional ) 8. No butter, sugary syrups only for coffee, syrup issues This affects my score. The quality of the rooms: cabinets, construction extra large closets, and wide hallways. Get a plus. Quiet ambiance, no noisy displays. Staff caring you can't teach empathy, they have it. 5. I should have include how clean our bathrooms are kept. Those halls are filled with incoming viewing our facility.

It is a newly renovated building. The apartment has a full kitchen. The staff is kind. Meals are not really included. You get a $75 a month allowance toward food which equals about 3 meals making it more expensive than done if the alternatives. It is a much nicer building than some other facilities in the area though.

They have a smaller group of residents and twice the staff. Also have a RN in another wing that is available if she falls . They have been very communicative, send pictures of her participating in activities and generally have her out of her room much more. They also got me in touch with Hospice immediately after moving her and that reassures me that people are seeing her regularly. ([facility removed] told me several times they would forward me info from Hospice or give me contacts but it never happened ). She has no visitors other than me (about every 3 months) so she tends to view anyone who stops in as company and that is very welcome. Have not had eyes on the cleanliness yet. During my initial visit, it was very clean and orderly. Every that I speak with over the phone are very helpful, and return calls and texts promptly. All issues (mainly a few falls) have been reported to me quickly and I have been consulted about treatments. Not sure and the meals and dining. I have seen pics of her in the dining room, but no other information available. With the activities I get pictures weekly of her out of her room participating in many different types of things. It is quite a bit more expensive, but with my remoteness the communication aspects of her stay have been very reassuring for me that her care has significantly improved. Hospice has also contributed to this.