Inspirit Senior Living

The worst possible experience….poor quality of care, lack of planning & responsiveness to patient. No communication with family Re medical care even when family is vigilant. This is simply a business..a bed to fill…no human emotion involved. Do not entrust your loved one to this type of abuse.

I would not go to this community, I had an appointment and no one ever came to meet with me. The staff seemed to be among themselves and it just did not seem like a professional place. After waiting for so long we just decided to leave. They followed up after but the first impression was not good.

Totally understaffed and half the staff that do work there don’t do their jobs. My mom goes days without important meds, waits a very long time for help after she pulls her cord , they never do what they say their gonna do. When my mom first arrived years ago, the place was really nice, even my mom liked it, this place has totally gone downhill in the past few years. The work ethic sucks!

Camera's wired above vanity in every room bath... Could not believe it!! Would never put my Mother here so somebody could see her ..

When I worked here as a nurse we would have to help in the kitchen sometimes and there’s roaches everywhere they crawl on the cabinets and food and plates it’s nasty. Nothing employees can do about it. They have a high turnover rate among the entire staff. They switched the name from Sunnington to The Rutherford and think they can slap some paint and new decor on the building and it’ll fix the problems…yeah right. Send your family somewhere better cause this ain’t it.

The staff is not very friendly and my aunt said the food is not very good. We had to end up moving her out of here because they were not honoring their end of the contract and they were trying to get money from us afterwords. It was not a good fit for her and I would not recommend them.

The meals during covid were be delivering to their rooms so it was not that good, but when it was served in the dining room they were good. The activities were okay before covid but the residents are not confined to their rooms. The cockroaches there were so unbelievable, when we moved our loved ones out it was disgusting. The roaches were coming out of everywhere like their medicine cabinets. We told the community multiple times they need to spray. They told us they had sprayed which was not the case, and we realized the printer and computer was stolen.

[name removed] is very friendly, and hard working!

I was not impressed. Felt like all they wanted was money and not really concerned.

My mother became ill and had to be hospitalized prior to moving to Tennessee! from Illinois. She has severe AFIB heart arrhythmia. I applied prior to her hospitalization, paid all the fees and Mays Rent to the total of $2,565. I contacted Windlands South and informed them of my mothers health and hospital stay. I was told I had to continue with 3 months rent regardless of the circumstances. I then paid for June, $1,950 leaving my mother with a total out of pocket expense of $4,515.00 I sent a certified letter to the home office which included letters from her heart doctor and primary care provider, stressing that she COULD NOT TRAVEL. She is now receiving Home Health Care. Money not Mercy was my experience. Seniors are very fragile and anything can happen in a day. My Mother is 94 she was looking forward to living close to me, she never got to see the apartment she spent so much money on.

I reviewed this Assisted Living facility when my family member was first placed here. I chose to place her here with help from A Place for Mom. I was happy with the facility and she seemed comfortable there after an adjustment period. (Her previous facility was damaged and she had spent 3-4 days in hotel rooms, very confusing to a dementia patient.). Everyone knew who I belonged to after one day. I felt she would be happy and safe there. That all changed when the facilitaty was purchased by another company. After the purchase she had over 18 unattended falls. 10:30 PM was the most frequent time for calls about sending her to an emergency room to be evaluated. Her wedding rings were missing shortly after that time as well. I was paying for her to receive extra assistance once her care plan was changed. I was not made aware of any extra support things seemed just like before. [date removed], they determined that she had become a behavior problem and they could not take care of her. (She is 90 years old folks) The situation deteriorated from there. Hospice has her now. I am blessed that she is finally with people who care about her.

Stayed one night was led to believe that medical care was available on site. Medical care was extra charge and only available 2 or 3 days per week. Put down $1500 instead of the required $1000 deposit and they did not repay any of the funds. Cheated us out of money and lied about the services.

My father was there for 4 months care was very poor and price increasing kept going up,,,,,, under staffed and poor management [removed]

We loved having my grandmother in Sunnington for the 1st year or so, then they started slacking on her care. They were not notifying us when she was ill or had fallen. And was not checking up on her as they were suppose too. And I know someone who walked straight in at 4 am and the doors were unlock and walked all over looking for staff and finally went into the kitchen to find someone. Many residents have dementia/sun downers and the door is supposed to be locked at night and we are supposed to buzzed in. How scary is that! That my grandmother who has sun downers could have walked straight out and no one would have known. And she fell several weeks ago and broke arm and has has to have surgery and now in rehabilitation and they are implying they are don't want her to come back. Keep trying to have us pull her out. And we asked if she could be moved to the memory care since she has Alzhiemers and they are saying she doesn't qualify due to her not being mobile and that is not true. She walks with a cane at rehab and is actually more mobile now than she was before. Very unhappy! And very tempted call [Removed] and let them know what has happened. They are just trying to cover there butts since we have been complaining. We have been documenting everything. Will post this on every review site.

Horrible experience. Staff was unresponsive to almost every request. They acted as if they're too busy to assist when was in need. There's a supervisor named [Removed] who spoke to me and other residents like we are dirt on his shoes. Very glad I got out of this facility. I do not recommend.

First hand experience, I am rating a MINUS -10. If you truly are concerned of your loved ones care and well being this is NOT the place for them. The staff are full of deceit, [removed]. If you only knew what goes on behind closed doors you would not spend the first night there. Not to mention what occurs while your loved one is away on an activity....the mice do indeed play and then some. You do not and would not want to know what takes place in their apartments when they are absent. Mind you it IS NOT the other residents. When I found out the truth I was completely appalled and quickly removed our loved one and contacted the corporate offices and was instead was blow off and dismissed. If the media were to investigate the truth would be known and this place would be lucky if they remained opened. Lock your loved ones medications in a lock box with only them and the outside persons having access. [removed]. You may want to think twice or three times prior to Mom or Dad going on an activity also. A sheep in a wolves clothing without a doubt.

My dad resided there for awhile. The place was ok. The food was bad. Nothing was homemade. The dietary manager was very short with the residents at times. The staff was nice enough. We were first told that they could not take my dad,due to he may wander. Then the marketer called us and said the owner said it was okay. My Dad did wander out of the building. We took him out. If the person who assessed him and denied him. Why would the owner veto their decision? Money based. Most of the administration were great. The Office manager could use a lesson on people skills. She was rude when you called. She would become upset when you came to the window for assistance. A very unprofessional person. The maintenance man would order the nursing staff around. The activity director was very nice and seemed to care about her job.

The medical staff at Maple Court were great, BUT if you are depending on an outside agency, such as the Dept of Labor to pay the bill, Maple Court will refuse to work with them to get paid as well as the atorney in Oregon will tell you he will have them work it out then HE will file the claim against the deceased estate. They have made it so stressful and traumatized trying to get the bill to the DOL that we are just going to sue them. Contacted Don [Removed] it is so bad.

The customer service is very poor at Maple Court. Based upon the services I received, I would think the residence care would also be very poor. Therefore, after paying the deposit and moving in one piece of furniture for two day, I chose not to do business with this facility. I would not want to leave my family member here and then have to be concerned about the quality of care that would be provided. There were no services rendered to us and I have not yet received a refund for our deposit and not even a phone call. This is very poor business. At this time, I would not recomment that anyone use this facility. They have a lot of problems to get corrected.

My wife and I were here for five months before we moved out and it was the biggest mistake we made. They made a lot of promises they did not come through on, it was just a very poor arrangement. They had a lot of staff turnover, including the cook, so they ordered a lot of pizza. [removed] People had dogs that barked all the time and it just felt like a zoo.