Inspirit Senior Living

We were a little bit misled before moving in. My loved one is physically impaired but really sharp mentally. We were assured there were people on his cognitive level there, but a lot of the residents are just asleep in their wheelchairs. And I believe that's been a big factor contributing to his decline. It's primarily female there, about 99%. If you're counting on the nursing staff to pay attention, they don't. You have to bring everything to their attention. For example, one day I got a phone call asking if I could bring my loved one another pair of shoes because his legs were so swollen they couldn't get his shoes on. It's like it didn't occur to them to talk about why his legs are so swollen instead of just buying bigger shoes. When I saw him, he was swollen up past his knees. It was pretty bad. He Liked the food in the beginning, but now it's the same stuff over and over again. He's not really thrilled with it. I think we're paying a lot without much assistance for daily living, so it's very expensive.

Beautiful building, historic mansion. My father lives on the 2nd floor, floor Is dated. After huge turn over with management, building has been sub par. Facility lost their activity supervisor months ago and everything has gone to the wayside since then. Trips used to occur frequently under old activities supervisor. No trips since her departure. Management always seems to “hide” and are not available.

Not what we were looking for plus very over priced.

Management will make any promise you want to get you to move in. The head nurse, [Name removed], is a bully. The GM [Name removed] is weak. They raised the price 7.5% after six months. They made us have a sitter 7 hours per day, 7 days a week because client was a "fall risk". Very inconsistent, because other clients have similar needs, yet no one else has been REQUIRED to have a sitter. High turnover in staff, and some have bad attitudes. Virtually no real management in the dementia unit. Their many promises are soon forgotten.

Poor quality of facilities and small. No parking. Staff was disorganized and not ready for our visit. Staff was dismissive of residents.

My mother was only at this community for a short period of time before she had to leave due to her health problems that had came up. I will say that I am a little upset on the lack of compassion the management had when she left and that they did not follow up with us at all to see how she was doing. I would think they would want to make sure she was okay and that things where going better for her.

I toured the facility. My wife needed a secured dementia unit. The Memory care unit is suppose to be new. It is not. The dining room is in the middle of the unit. There is no separate activity area, The marketer seemed to not know what she was doing. She had no clue what to charge me. She kept calling someone at another place for costs. The office manager kept rolling her eyes and slamming things around. I was told that is my wife moved in I could not visit her for up to two weeks. Why would I do that. Needless to say I decided the place was not suitable for my wife.

My relative became aggressive and did not fit into the community so he was asked not to stay any longer. The staff did not seem to like residents that are out of the norm and seemed to not try to maintain his dementia. I have not been able to get any of my calls returned. Otherwise I am sure he was feed well and was living in a clean environment. I appreciate Susan, from A Place For Mom, for helping find new arrangements.

The scenery is pretty. When you walk in there is a very nice fish tank. The staff seemed nice enough. We toured the building and for the most part the building is clean enough. My Aunt is in need of a secured unit. The Memory care unit is very small. There is not a separate dining or activity area. There seemed to be some confusion on the prices. The marketer wanted us to agree to a room that day. We decided to not move my aunt in. We decided on an other facility.

My first impression of Heritage of Dover was that the community did not feel like home. The staff were very kind and addressed all of my concerns. The community was clean throughout. The feel I got from the community just made me feel like I wouldn't want to live there. This was not the place for my wife.

My Mother was a resident at The Village. They could not keep staff. They went through management like water. There were always mistakes on my Mom's bill. We were told one price for the room then 5 months later we were called by the marketer and told that the room rate is going to be raised and they need another contract signed. The food was more like fast food. We moved Mom out. We did not trust her care to them because of the high turn around of staff and management.

My mother was at Foxbridge for not quite a year. The first couple of months all appeared good. Things started going downhill very quickly. Mom was misplaced in the incorrect level of care. She got around and could do for herself pretty much. The building she was placed in had residents that were mostly in wheel chairs and did almost nothing besides sit in the community room and sleep. The residents had daily menus and there was always an alternate choice, however they rarely received all items listed on the menu and if they did not eat what was placed in front of them they were NOT given the alternate meal nor were they even asked, they simply left the table hungry. Mom had problems getting her mail. I ordered her subscriptions to Southern Living and Good Housekeeping but she rarely received them. I would normally have to literally check with all attendants only to be told " no she didn't have mail" But when I insisted they look well a few times it was stuck in a drawer at the mail desk in her building. Most of these magazines now come wrapped in a plastic cover, yet hers never had one ... ( I got the same magazines at my home and mine arrived on time and wrapped each month) her should have also. It's a shame paying good money ( on the high end at that) and you entrust your loved one to their care, wanting the best for , in my case my mom,only to find what they provided was much less than or non-existence services that Foxbridge agreed and promised to deliver as part of her care program. I paid them a hefty sum each month to provide the high level of care for mom that I was promised she would receive in exchange for these funds. Sadly that is not what we received at Foxbridge. When families entrust our loved ones to facilities such as this, that "specialize" in the care needed by the elderly we do so because they promise to look after and care for them as they would a member of their own family. It's heartbreaking to find only empty promises and you beat yourself up because you placed your love one into that environment. I would only give this place a 2 star rating and that is only because the grounds offer a peaceful setting with a pond and greenery. A relaxing setting and the staff for the mist part are friendly.

I have now lived here long enough to realize that it is not only important to have a friendly and expert staff, but also to keep your eyes open for other signs: who are the other people living in the same place, and who will be your neighbor. This seems to be a place were it matters only if the Co. gets paid, regardless of if needs get served. There are people here "dumped" by neglectful relatives (children and grandchildren included) who are happy with the price and figure that the old folks can just live somewhere independently, regardless of if they are capable to still conduct an independent lifestyle. The rest of us just have to put up with it! That means that if our wheelchair bound neighbor has a diaper that is changed only twice a day (morning and evening) we better hope she does not have a bad case of diarrhea....and if there is nobody that will cut the food or feed a person that cannot do this hopefully there is a compassionate neighbor that will double as a care-giver. I feel that the management should definitely not accept people that have handicaps, physical and mental alike, that should compel them to live in an extended care facility. But what about thee $$$$ ? Check it out.....I sure would not recommend anyone to join me in my disappointment.

I was not impressed with their communication. And their phone system sucks. Their assisted living is unsupervised. I have always had problems with the billing. They are really not a memory care set up. It's also an older building.

The scenery is beautiful. The place is clean enough. The carpets should be replaced and the outside needs painting. The Parking could use paving and or sealing. The food is sub par. It is all over processed and not home made. Desserts are horrible and there rarely is fresh fruit. They go through staff like water. They keep going through management. The administration is lacking. The Director of Nursing is not even a nurse. The Marketer is clueless and very short when you ask her questions. The office manger can be nice. However, she becomes easily agitated and makes you feel that you are intruding. My Father and I decided to move him to another PCH. If they can not keep staff how would my father be taken care of. It really was a nice homey friendly place. However, it has gone down hill the past few months.

They can make photos that make it look like a great place but the truth is that Maple Court is understaffed which makes the quality of care terrible. It is basically a nursing home without certified caregivers. The nursing staff is good but overworked. Residents are left wet and soiled for extended periods of time. Very few activities are offered and residents are usually just parked in front of the television and left unattended until bedtime. When you go to check out Maple Court ask other family members about their experience. Don't trust staff to tell you the truth. You can do much better for the money.

They will place a heavily Smoking couple right next door to people with respiratory problems, without regard of the hardships this creates to the majority of renters. It's all for tha money! No consideration for the senior's health. Watch out and find out if they are truly smoke free!

The new management of this building is simply terrible. They made the former secretary into a General Manager and she has no business running this building. She is never to be found and when.you can speak with her, she is nasty and dismissive. The only saving grace is [name removed] who is always kind and helpful. The food was showing improvement and now that has gone down the drain. It's all frozen food and we get it served either burnt to a crisp or raw. They can't even make eggs in the morning correctly. They are also very slow to get any issues resolved. My sink drain has been broken for 2 weeks and nobody has addressed this situation yet. Very unhappy. The overall morale of residents is declining because of everyone's dissatisfaction.

The staff are inexperienced, lack common sense and put residents in harms way with both of these failings.

I went to tour this place last week and the lady who gave me the tour was clueless. She didn't have answers to any of my questions. The building also had a strong urine smell. The care staff seemed to be more concerned with what was on their cells phones than the people that lived there. I toured 2 other places and they were much better overall.