Inspirit Senior Living

At this time, I cannot recommend this facility any longer. High staff turnover, communication is not good. Residents complain about food. Expressed concerns are explained away with excuses or ignored. No improvement in sight. Not worth the price.

Always short staffed. She fell twice that I knew of and lay on the floor for hours before she was found. Never engaged her in any activity. Never tried to get her to eat, it was awful and so under educated.

Rain Forest is horrible I do not recommend at all. Dirty, can't keep staff, lack of care for residents, lack of activities, bad food.

The Palmerton was horrible. They were understaffed and I took my mom out of there after three weeks and 4 days. The last fall she had they didn't even tell me about it. Her whole left side from hip to toes was purple. Her foot was swollen like an elephants trunk. When I asked what happened and why no one saw her bruising/swelling, the whole staff all the way up to the director and head nurse said they didn't know. HORRIBLE. I would tell others - Absolutely do not send their loved one there. The memory care is awful. They don't do anything with them as far as activities. They say they do but I visited often. All they did was have a so-called activities person bring down coloring sheets and markers. VERY SAD. They are a do not assist feeding facility.

The facilities promises were many, but we found that they didn’t follow through. [name removed] could never depend on them to show up for help with her shower. Take her trash out or do her laundry. When they did do her laundry, even brought her laundry back folded, but still wet, The activities listed on the board were many, but very few actually happened and very few residents participated . Once [name removed] moved into the facility, the promises of helping her with socialization were basically not kept. The residents Were often seen just sitting outside or inside with nothing to do and often just dozing off. It seems to be a place to just wait for dying. [name removed] was very unhappy there.

The facility did Not give medication to my mother in law and father in law for a full week they were in Respite care at The Willows. They both were not showered during the week. My mother in law came home with visible soiled pants. When I was promised of better care, I placed my mother in law in Respite Care out of desperation. My mother in law fell and no one gave me the same story. They told me she had hit her head but after a trip to the emergency room, it was a broken hip.

I am very unhappy with your facility. I came and did a tour with the Community Relations Director Monday, [date removed]. I told the Community Relations Director on Tuesday, I would get back with her and let her know what my Sister's and my plans were.  I received a call from the Customer Relations Director everyday. Wednesday I sent her to voicemail, Thursday I sent her to voicemail and Friday I Sent her to voicemail and then she did the ultimate act of betrayal for a company to allow someone to do.  She broke the hippa regulations.   After, I didn't answer her on Friday she took it upon herself to go to the facility that my father is in and speak to his social worker and take it upon herself to tell the social worker that she had been in contact with his family about moving him. So, to offically let you know NO, none of my family will be coming to stay at your facility because someone has a BIG MOUTH.  So. You can thank the Community Relations Director.

Sine the former administration left this place has fallen totally apart, care is poor, caregivers are lazy and are allowed to sit on their cell phones anytime instead of helping other team members, food is awful, nothing you are promised do you get. Looking for a new place. As soon as possible

Not for people with extra care needs as no 24 hr RN care. Staff is under trained and under staffed! Rooms not cleaned very well. Food is not very good and not able to get food between meals. The activities are great, however, and some of the staff is very conscientious, just not enough of them for a good rating. I am sad My Dad passed short of the top notch care we were promised and expected for $[removed]/mo.

My loved one spent two years here before passing. We encountered some very caring aides, but the staff overall is plagued by high turnover and is constantly shorthanded. To be fair, this is a common problem at such facilities in COVID times, but it is not an excuse for substandard care. That said, most of the aides seem to care about the residents. Management is another story. Poor communication, slow to return messages (email or voice) and generally invisible. If you are considering the Gardens, take time to research records at Ohio Dept. of Health over the past 18 months. Upside is that the Gardens does accept Medicaid. Private-pay residents will want to look elsewhere. The food below average -- well-balanced meals but poorly prepared. Also, housekeeping is slipshod and laundry service sketchy.

My mom was declined placement at our first choice, but Rutherford quickly “came to our rescue”. Red flag? Probably. Second night, got call my mom had fallen. Every night, a call would come that she had fallen but “she was fine” or she bumped her head. Her last day, she had multiple falls…VM said, she’s “OK”. A couple hours later, a call comes that my mother passed away. Strange. My mother was very ill. She was on Hospice and had dementia which is why a skilled/experienced staff in memory care was so important. So why didn’t the lead nurse or anyone on staff understand that My mom was ALWAYS going to get out of bed on her own. I told staff. I told administrators in advance when talking about residency. For a couple of weeks the “experienced staff” DID NOT understand why my mom wouldn’t/couldn’t ring the bell or read the “call before you fall” sign before she got up. This is only 1K characters worth!

I would not put anyone in this facility. It was a good tour but it was dirty, dark and just seemed run down. We had a friend who had a loved one here and they did not have a good experience.

The worst possible experience….poor quality of care, lack of planning & responsiveness to patient. No communication with family Re medical care even when family is vigilant. This is simply a business..a bed to fill…no human emotion involved. Do not entrust your loved one to this type of abuse.

Totally understaffed and half the staff that do work there don’t do their jobs. My mom goes days without important meds, waits a very long time for help after she pulls her cord , they never do what they say their gonna do. When my mom first arrived years ago, the place was really nice, even my mom liked it, this place has totally gone downhill in the past few years. The work ethic sucks!

Camera's wired above vanity in every room bath... Could not believe it!! Would never put my Mother here so somebody could see her ..

When I worked here as a nurse we would have to help in the kitchen sometimes and there’s roaches everywhere they crawl on the cabinets and food and plates it’s nasty. Nothing employees can do about it. They have a high turnover rate among the entire staff. They switched the name from Sunnington to The Rutherford and think they can slap some paint and new decor on the building and it’ll fix the problems…yeah right. Send your family somewhere better cause this ain’t it.

I was not impressed. Felt like all they wanted was money and not really concerned.

I reviewed this Assisted Living facility when my family member was first placed here. I chose to place her here with help from A Place for Mom. I was happy with the facility and she seemed comfortable there after an adjustment period. (Her previous facility was damaged and she had spent 3-4 days in hotel rooms, very confusing to a dementia patient.). Everyone knew who I belonged to after one day. I felt she would be happy and safe there. That all changed when the facilitaty was purchased by another company. After the purchase she had over 18 unattended falls. 10:30 PM was the most frequent time for calls about sending her to an emergency room to be evaluated. Her wedding rings were missing shortly after that time as well. I was paying for her to receive extra assistance once her care plan was changed. I was not made aware of any extra support things seemed just like before. [date removed], they determined that she had become a behavior problem and they could not take care of her. (She is 90 years old folks) The situation deteriorated from there. Hospice has her now. I am blessed that she is finally with people who care about her.

My father was there for 4 months care was very poor and price increasing kept going up,,,,,, under staffed and poor management [removed]

We loved having my grandmother in Sunnington for the 1st year or so, then they started slacking on her care. They were not notifying us when she was ill or had fallen. And was not checking up on her as they were suppose too. And I know someone who walked straight in at 4 am and the doors were unlock and walked all over looking for staff and finally went into the kitchen to find someone. Many residents have dementia/sun downers and the door is supposed to be locked at night and we are supposed to buzzed in. How scary is that! That my grandmother who has sun downers could have walked straight out and no one would have known. And she fell several weeks ago and broke arm and has has to have surgery and now in rehabilitation and they are implying they are don't want her to come back. Keep trying to have us pull her out. And we asked if she could be moved to the memory care since she has Alzhiemers and they are saying she doesn't qualify due to her not being mobile and that is not true. She walks with a cane at rehab and is actually more mobile now than she was before. Very unhappy! And very tempted call [Removed] and let them know what has happened. They are just trying to cover there butts since we have been complaining. We have been documenting everything. Will post this on every review site.