Inspirit Senior Living

did not like the neighborhood. liked the interaction between the staff and residents

Visited. Nice and new. Little concerned about cost with levels of care.

The community was always friendly. However, they wouldn't give us enough information about our loved one's condition when we would call. I feel they didn't check on my loved one enough when they were there.

I'm a resident here. There is NO assistance during breakfast or lunch. According to the executive director, caregivers are not allowed to help residents during that time. This has been a major point of contention as I was led to believe I could get help 24/7. When I visited, before I moved in, I was offered a room for a certain price. I specifically asked for no carpet because I'm in a wheelchair. The day I moved, I was put in the smallest room they have, with carpet and a mirror that was too high for me to see into. I was told that this room was temporary and they would move me as soon as a larger room became available. It's been almost 5 months and I'm still in the small room. WORD to the WISE: Get everything in writing and don't sign to say you received any paperwork before you actually have it in your hands. I would highly suggest you get a camera too. Raintree Terrace tried to increase my rate by $1,000 without a notice. My room isn't cleaned weekly. Sheets aren't changed, and a few of the caregivers are very disrespectful, staying on their cell phones, refusing care, and cussing. I'm often treated like a misbehaving teenager. So why so many stars? 2nd and 3rd shift have been great, for the most part, after the caregivers who didn't want to help me get in the shower moved to 1st shift.

Buyer beware! They will say anything to get you in. They left us under the impression mom could stay there for the rest of her life. My mom moved here in January and in a few short months, the top two people were gone without notice. By August, they kicked her out. Be sure your loved one can take care of themselves. They really should take "personal care" out of their name. Once it's too much like work, they oust you.

Place runs great, except for their memory care side I believe is ran by ashley pruitt, she seemed very unorganized, and just not qualified to do the job the company thinks she should be doing. I would look into that person if I were you. Other then that place is lovely and run somewhat smooth.

Have not been happy with our choice. The window in Mom's room leaks every time it rains. The ac has not been working well since she moved in. Whoever cleans hasn't done a good job so far. The nurses are great and most of the attendees are great.

Based on the duration that my loved one stayed - The concept of the facility is great; but the operation of the facility is poor and unorganized / this effected the adequate care needed/ CNAs poor care or no care at all. I would never recommend this facility to anyone. It needs to be inspected.

Auburn Hill was good before the new management company came in. The only complaint my Mom had in the past was about the food. Other than that it was great. And the location adn view are unmatched in the area. But now that the new management company is there things have really gone down hill. The food is worse, they are short staffed, and only appear to care about getting rent from the residents and now making sure they are cared for. The good staff are all thinking of leaving which is very troubling. They are allowing people to move in that need high levels of care and then are not providing it which is dangerous. It is stressful for my mom to relocate but if things don't start to turn around for the better we will need to move her for her emotional and physical well being.

They do not do rounds at night, even though I asked them and they said yes they would check on her often. My Mom fell on the floor in the night, the house keeper found her around 9am and the blood around her head had already started to dry up. Her shirt was stuck to the floor. When I asked about her glasses they said they threw them away, they were all bent up. ER sent her back there and again they told me they would keep a extra eye on her. 2 days later she fell again and this time ended up with a brain bleed. She had only been there 2 weeks. After the brain bleed she can not walk so she is in a wheelchair. I could go on and on but I won't. I'm sorry I would not recommend that place to anyone.

They should not have taken my loved one due to not being a good candidate for the Level Cottage care - (they placed my loved one in the Memory Care Cottage). My loved one could not walk, but my loved one's mind is really good. It was not really the right choice, but my loved one did not want to go to a Nursing Home. My loved one needed more skilled nursing care than they were staffed to handle and the night staff was awful to my loved one. I believe that my loved one should not have chosen this place.

My mother was a resident at the facility for short-time beginning in August 2023. Staffing shortages were almost a constant issue. Family members of residents held multiple meetings with administration to discuss quality of food served, staff shortage, cleanliness of facility and cleanliness of resident's rooms. Employee turnover in the positions of Executive Director, Medication Aide and LPN were frequent. In October 2023 and November 2023, The Warren was served by the VA Department of Social Services with multiple violations regarding missed doses of controlled substances, altering medication administration records, failing to ensure direct care staff maintained current first aid certification and many other violations.

My loved one was previously a resident at The Rutherford Assisted Living and overall the experience for her at this facility was poor. There are major problems going on at this facility. I had a few major concerns, the first being the big turn over in staff and upper management. The second, relative to that, is the staff not answering call lights many times. Lastly, one of the night shift workers came into my loved one's room and stole her cellphone. This is not a facility that I would put my loved one in, I do not recommend it to others.

They were good at first but went downhill.Look someplace else. We picked this community for our loved one because of your recomendation.

Their on staff doctor was very unreliable and unreachable. He prescribed a medicine we could not afford and would not work with the drug company in order for us to join a financial aid program. He just left us high and dry. I do not recommend Rutherford Memory Care I can't speak towards the care giver staff. The experience with the doctor is what caused me to not even consider them.

Foxbridge was last on my list. Building & Grounds esthetically unappealing, needs updating inside and out, staff ratio appeared lower than stated, dust cobwebs in "model" room, no call back to me for follow-up.

The staffing was short. The billing and trying to keep all of that straight and communicate with the billing person was also very difficult. We took our loved one out of here after only about a month and a half. There was 2 months I was paying and he was not even there, I understand you have to pay for the room but they were charging me for the meds and nursing care. I really had to fight with them to try and get that back. When we were moving in we were not aware of this, but they had just been bought out by another company. Apparently it has really gone downhill. Overall it was not a good experience and I would not recommend The Rutherford to others looking based off of our experience.

Nice rooms. They never deep clean the rooms. Terrible with medication mgmt. Lots of turnover with staff. They attempt to do activities but only a couple of residents participate so it's not fun. Charge to eat a meal in your room.

Nice staff. I only saw one nurse for all the residents during the tour, and this was concerning to me.

I toured The Willow and I didn't really care for it. They didn't make a lasting impression. We chose another community because The Willow just wasn't a good fit for my mom.