Inspirit Senior Living

We loved having my grandmother in Sunnington for the 1st year or so, then they started slacking on her care. They were not notifying us when she was ill or had fallen. And was not checking up on her as they were suppose too. And I know someone who walked straight in at 4 am and the doors were unlock and walked all over looking for staff and finally went into the kitchen to find someone. Many residents have dementia/sun downers and the door is supposed to be locked at night and we are supposed to buzzed in. How scary is that! That my grandmother who has sun downers could have walked straight out and no one would have known. And she fell several weeks ago and broke arm and has has to have surgery and now in rehabilitation and they are implying they are don't want her to come back. Keep trying to have us pull her out. And we asked if she could be moved to the memory care since she has Alzhiemers and they are saying she doesn't qualify due to her not being mobile and that is not true. She walks with a cane at rehab and is actually more mobile now than she was before. Very unhappy! And very tempted call [Removed] and let them know what has happened. They are just trying to cover there butts since we have been complaining. We have been documenting everything. Will post this on every review site.

My dad resided there for awhile. The place was ok. The food was bad. Nothing was homemade. The dietary manager was very short with the residents at times. The staff was nice enough. We were first told that they could not take my dad,due to he may wander. Then the marketer called us and said the owner said it was okay. My Dad did wander out of the building. We took him out. If the person who assessed him and denied him. Why would the owner veto their decision? Money based. Most of the administration were great. The Office manager could use a lesson on people skills. She was rude when you called. She would become upset when you came to the window for assistance. A very unprofessional person. The maintenance man would order the nursing staff around. The activity director was very nice and seemed to care about her job.

The medical staff at Maple Court were great, BUT if you are depending on an outside agency, such as the Dept of Labor to pay the bill, Maple Court will refuse to work with them to get paid as well as the atorney in Oregon will tell you he will have them work it out then HE will file the claim against the deceased estate. They have made it so stressful and traumatized trying to get the bill to the DOL that we are just going to sue them. Contacted Don [Removed] it is so bad.

The customer service is very poor at Maple Court. Based upon the services I received, I would think the residence care would also be very poor. Therefore, after paying the deposit and moving in one piece of furniture for two day, I chose not to do business with this facility. I would not want to leave my family member here and then have to be concerned about the quality of care that would be provided. There were no services rendered to us and I have not yet received a refund for our deposit and not even a phone call. This is very poor business. At this time, I would not recomment that anyone use this facility. They have a lot of problems to get corrected.

This was a terrible, horrible, experience. They were so understaffed, the care was lacking. I was totally dissatisfied. I didn't live very close by, either so it was hard to keep an eye on things. I would never recommend anyone go there.

2595 for 1 bedroom

We were disappointed in a few things. My loved one was only there for a short period of time. Our loved had returned from the hospital back to the facility and was moving her arms and had a room with hospice care that was supposed to come take care of her there. They were not coming. We finally had a hospice worker come and we come to visit her and find my loved one laying flat down on her back. They reported there was no change. We could tell she was not moving anymore and breathing strangely. We tried to find someone to hook up her oxygen. We couldn't find anyone. We kept calling the front desk to get her hooked up. The hospice nurse told us she was about to pass away. I watched her take her last breath and then the nurses came to hook up oxygen. She got a few more breaths before she passed away. We learned after that, that the arm movements she was making was a sign of lack of oxygen and her breathing as well. No one contacted us to tell us that she was actively dying. We happened to be walking in to visit her that day.

They overpromised and underdelivered. There are significant issues with their leadership and parent company. I would not recommend them to anyone.

I would tell others to make sure you get a firm contract before you go in. I made that mistake and I regret it. I did not have a good experience and I would not recommend them.

Cancer medication valued at $50.000 was stolen. Mattress on bed was infested with bed bugs. No activities. Staff not certified to administer medications. Food not edible. Medications were not given as prescribed by doctor. I CHECKED OUT AFTER 9 DAYS. I STRONGLY SUGGEST DON'T GO THERE..

Just make sure your loved ones get their own meds. I meant to text that works there and it's still there gave my pots there's someone else's meds I am not happy about this once this crisis is over I will be pulling him out. Most of the staff there are nice you do have a few that think they're above everybody else and you cannot talk to them cuz they know everything it's really sad that this company would keep someone that has been messing up with medication over and over again

My sister was a resident of Willowbrook place. If you just need a place to live it is fine, but if you need any type of care or assistance in anyway this is NOT the place for you.

This place is horrible. They charge a ridiculous amount of money for a little amount of care. They will gouge the price on your bill if you do not watch closely. They have a very high caregiver turnover rate (the pay they get is horrid). The 1st shift caregivers are not friendly or compassionate, they get irritated if they actually have to do something. The 2nd shift caregivers are great, there are new caregivers all the time. The management is horrible at this facility and within this entire company. They do not know the people that live in the community and they don't care enough to get to know them. I often hear residents wanting to pass away instead of living here.

I only get to visit every three months but there are always major med errors and prescribing. Understaffed especially since I was there at Christmas time. Some med techs need more education. Very poor communication among techs, nurse, and management. What happened to end of shift reports and charting my Mom’s care? Techs are very friendly, just overworked. There also needs to be communication between nurse practitioner and those who are trying to keep up with their loved ones

I called this facility to see about putting my parent here and the admissions director, a lady named [name removed], was extremely rude and aggressive over the phone. She would not let me ask any questions and cut me off and talked over me when I tried to speak. She actually hung-up on me when I kept attempted to interrupt her because she would not stop talking and let me speak. Terrible customer service and am amazed they would have someone with her attitude dealing with prospective clients. Would never consider putting my parent here.

Turn over of staff is constant. Had Mother in facility for 8 weeks and gave up looking for improvement. Their main goal is pinching pennies on caregivers, food and facility despite high cost to resident . She would not be checked on for hours and no coverage at all during the night. Paid for all the extras, but not a safe environment for loved one.

I chose Raintree Terrace for my Dad believing he would be safe and cared for. We chose a Private Memory Care room and I paid $4,680. We made arrangements to have him transported from SC to TN. I changed his room to Semi-Private due to the expense of transport. Raintree was in contact with the Rehab center and also the Hospital he was being discharged from all week before he got there. We were promised there would be a NP there to evaluate him on arrival. All I got was one nurse covering Assisted Living and Memory Care. I trusted she would do the right thing but my father was deceased by 3pm the next day. His BP went into stroke territory but they did not call an ambulance and did not have his meds ready for him. When I got the call the Administrator sent me to the Emergency Room but he never arrived there and I had to go back to Raintree. I believed the girls at Raintree when they said I should chose them and they would take care of my father. They did not and he was dead in less than 24 hours. Do not fall for all the fancy stuff. Make sure there are responsible people who make good decisions. They had a responsibility to call an Ambulance if the situation was beyond what they could provide. No one did. They were provided all the info they needed from the Rehab center and the Hospital along with Dx reports and his prescriptions. They were ill prepared for his arrival. I am sorry I chose Raintree.

I was very disappointed with my experience at Kanawha Place. I brought my mother here and the first day a roach ran across the floor. I moved her out immediately.

Only good if your loved one is pretty independent. They are horrible and unpleasant to them otherwise. They are ill equipped in handling elderly with dementia!!!! Do not send those you are about there if they need a lot of hands on care and/or suffering from dementia. Neither the staff nor the place are able to handle them. They falsely advertise that they can handle such needs. Unfriendly and ignorant to the illness.

The food their is mediocre at best. The staff that takes care of the medicines is rude and hard to work with. VERY EXPENSIVE, they don't do what they say they do - example: they get laundry mixed up all the time and you end up with other peoples clothes, bedding. Gross. The Executive Director is a nightmare - very standoffish and rude and if you remove your parent/grandparent from their facility she calls in a false report of abuse and neglect for the Department of Elder Care to come to your house and investigate you. She made the call while I was moving my relative out there and had the nerve to say to me that day "should you ever need help with anything just call me" she then stabbed me in the back. She needs to be fired. I am consulting an attorney for her false abuse report.