Holiday by Atria

They don't take care of the individual apts. I've been waiting 4 months for them to fix the issues that were supposed to be fixed before I moved in The food is lousy and they have been cutting back on portions to save money. Not a lot of activities. The bus for transportation is only running 3 days a week for 6 hours. People have been left at appointments having to find their own way home. I have met some great people but they have been taking in drug addicts and alcoholics. There is no security and no mangers on site from 7pm to 7am. People who need help getting around are told this is Independent Living and don't get help. Has not been a good experience. A lot of people move out shortly after moving in.

Maintenance is a bit slow, but they try...not real swift about plumbing or cable TV issues...food used to be pretty unpalatable, but they have a relatively new chef, who has improved the food 1000% , and she genuinely cares about the people, and the food they're getting.. the worst thing about that aspect, is that sometimes they don't have what is on printed menu, or they don't have enough.. but that's not the kitchen's fault, that's management, and budget considerations, rather than people considerations..

They could have more outings but we would recommend the community to other families

My apartment is not cleaned weekly as promised. Towels not changed weekly as promised. Mostly due to staff shortages, but even when fully staffed supervision of staff seems lax. I don’t feel the service provided is a good value.

[name removed] does not do the activities so I cannot respond on that. The cleaning is appropriate. I would check on the food before renting. They need new menu items.

The facility is going through a complete redo so hopefully things will get better after the upgrade. Food isn't good usually a problem for my loved one.

Staff turnover is high. The food was substandard, there is no security and no one on duty after 7:30 pm. My mom had a stroke and seizure. Her friends found her. It was the end of February. When we realized she won't be able to return to independent living it was [date removed]. They are giving no consideration and charging through [date removed].

There are some serious drawbacks in relation to corporate’s responses to requests (such as the lack of security cameras in our halls, etc). Very frustrating! Additionally, the destruction of our library which was replaced by a seldom used exercise room.

The staff is nice but the facility itself is pretty run down. Tape on carpets in halls holding carpet tiles in place. Laundry rooms aren't clean. Not much in the line of activities. Weekly cleaning service is ok but not great - sometimes they don't vacuum. The food isn't too good. All this being said, I'm not living there - I moved my brother in there and he's not as fussy as I am so other than the sub-par food which he doesn't like, he doesn't really care about the rest of it. I sure would if I lived there.....one of the main attractions for me was that my brother would have 3 meals a day but he rarely goes to the dining room. This problem is two-fold: he doesn't like the food and is also depressed so he stays in his apartment. All this being said - I must say that his newly renovated apartment is lovely.

I am reasonably happy here and have made great friends. I enjoy the atmosphere of independent living. I am able to see my family as much as they are able to come. I and very thankful to have my grandchildren come by as often as they are able.

We pay a lot of money so that our mother could have a nice place to live. But our complaints have been voiced several times and nothing has been done to rectify these issues. House keeping is supposed to be every Tuesday they may have been in twice since she moved in. Food is what's left over from what is prepared and delivered cold. A lot of times she doesn't get what she ordered. If we have to provide food and do her house keeping it should be adjusted in her rent. Also we have to them about to refrigerator l've been cleaning it every few days so we can use it smells like and looks like mold. This is what we think about this facility

Should tell you we recently moved my mother out of Willow Grove. It ended up not being a good fit for her or use as a family. Facility/staff turnover was a factor in our decision.

I like the convenience, cost and community. They could improve on management, transportation and alternative meal options.

The staff when my mom first moved in were fantastic. When the site was sold to a large company everything changed. Most all of the staff left leaving a staffing shortage. The new administration wanted to start charging for things that were not in her lease and the thoughtfulness to the residents dropped. Mom moved out and into a much better place. Would not recommend this place.

The place is clean. The staff seems really friendly. My mom doesn't need care per say I can't comment on that, but they do come in and clean her place one a week. My mom isn't too impressed with the manager of the building but seems to like the staff. The food has gotten better with the new cook. However, my mom doesn't like that she can't pick up her meal and bring back to her room, if she picks it up, they have started to charge $[removed] for HER to pick up her meals. When she does show up to the dining room for her meals. They take forever for her to get her meal. My mom doesn't really participate in the activities because everyone has their friends and don't seem to want to include anyone new. I personally believe she pays way too much for her studio and for what they provide

Ste Anne’s is a nice place overall - rooms are nice, staff are friendly, and it’s a good location. But right before my mother moved in a large % of the staff left for various reasons (retirement, moving away, returning to school are some of the reasons we were told). The result was a lack of cooking, cleaning, and entertainment staff, which meant services provided were lacking. The food was not good for the first month; I think it has slowly gotten better as new staff have been hired. But the biggest issue my mother has run into is with the time it takes for the meals … each meal takes about 1.5 - 2 hours to complete, which is way too long … a lot of times she doesn’t get asked for her order until 20 mins or more after service starts. It’s an issue that is being complained about by most of the residents she’s talked to. We did meet with management to voice our concerns and they are working on improvements.

So disgusted with NOT being able to enjoy some of the Holiday candy, treats due to a medical condition that is KNOWN to those in MNG. + the Enrichment Director knows also. There's tons of other candy out there that could be purchased & I'm just being ignored b/c they totally don't care & the fact is there are other residents who can't have chocolate however they aren't vocal like me!!! I understand this is Totally Independent Livin, not Assisted, nor a Nursing Home, so they don't have to adhere to my dietary restrictions however it would be nice to enjoy some of these perks! I spend over $[removed]a mo. on groceries as is due to the kind of food we have here as many other residents do also!! Certainly not what I was led to believe when I came for a tour last Apr. Just so sad!!!!

The people are super friendly. The ambassadors do a great job helping new tenants get acclimated. I think the food is very institutional tasting. When my mother moved in there were things that didn't work like the exhausted fan and the show. Reported it and been 3 days and still not fixed. One more thing. Since the room was vacant before my mother moved in. And they had a month before she did move in I would have thought everything would work but that's not true. Light bulbs burnt out, bath exhaust fan doesn't work and the shower has plumbing issues.

I would recommend the service (a place for mom). I would not recommend the facility that my grandmother is in. They have not upheld their end of the contract and have consistent facility and staff issues that have to be remedied by going up through the chain of command outside of the building or by residents moving out. We picked them because of the affordability, activities and accommodations, and location to medical services

The facility is in need of upgrades. They recently did cosmetic upgrades, such as painting and replacing carpeting, but the apartments have outdated appliances. They are unable to maintain kitchen staff, so the meal service can be very slow. Maintenance is slow to respond, and sometimes when they do, it is just to apply a band aid that will need to be fixed later on. Rent is increased every year, but the services remain subpar. My mother was relatively happy there until about 6 months before I moved her in with me.