Holiday by Atria

We have found Burlington Gardens to be a comfortable retirement residence with larger than average rooms and a staff who are helpful to everyone. They have mixed success with food but most of the meals are OK. It is in a quiet area of Burlington so we enjoy being outside much of the time

It is run by "big corporate" that is more interested in appearance and making a good impression than in the comfort, safety or wishes of residents. The managers are very nice but are under the thumbs of the corporate leaders who are seldom on site. The food is not good except for breakfast. Meals are dragged out for about 90 minutes so you feel like you spend most of your time in the dining room. There was no orientation for newcomers which we all found unusual and frustrating. Very short on workers which seems to be true everywhere these days. It is not an ideal environment for anyone who is still active. The activities were "childlike" and nothing stimulating or educational. Most of the residents were pleasant and I did make a few good friends with whom I am still in touch.

Unfortunately, it didn't live up to the sales presentation. It was not a positive experience for my mother. It was not particularly warm and welcoming. I visited many retirement residences in Victoria and this facility would definitely be far from my top recommendation in the city. (In discussion with others, I heard similar feedback) My mother has since moved to a new facility. A much better choice.

I am quite a loner in all honesty. I enjoy the weekly happy hours he socializing is wonderful.

It just seems that they can't keep staff. They recently moved some of the residents from the third floor to the first floor or so my mother in law told us. The food has been a hit and miss. That is because the cooks seems to always quit. The Van drivers are very nice to the residents but they too seem to leave as well. Rooms are not always cleaned per their website. Activities are great! My mother in law is really enjoying them.

I moved to the Warburton earlier this summer to try a different resident living. I was a bit hesitant as I am totally active , semi-retired and most of my activities lie outside the community. I may be unique, however I will be objective for those considering a move to a retirement facility. The Pros: Friendly and caring staff. [name removed], the GM, [name removed]the Sales Manager, and Patience, the Activities Manager are great. [name removed]is also very proactive when there is a problem or issue that has to be handled. Parking is underground and secure. The facility is for 55 plus, however a majority of the residents have health issues requiring assistance or a care giver. All meals are included in the monthly rent. This is fine if you prefer dining at specific times. Dinner served at 5:30 does not work for me or I am not hungry. I lose out on several meals a week. Holiday Warburton is more of a hotel environment without the pool and bar. Good for those requiring convenience.

enjoyable

They were remodeling after tornado. Seemed hot all the time in gathering areas. It was good for independent living. We needed memory care so we moved.

Need security when office staff closes up. Food could be more professional, I have to leave because only make [fee removed], rents could work with management, to many leaving. SS should Give us housing so we can live without using our savings each month.

I might recommend it but really not sure. The food Is terrible and there's not enough given to the residents. The activities were great , but now not as good though they did hire someone new. So we have to give her a chance. The rent is ridiculous. And the monopoly regarding the aids it's a little ridiculous also.

I would say that the administration is not up to par. The facilities are free great but the administration is lacking following through. They were without a chef for a period of time. They didn't have a working bus that is suppose to supply transportation for almost three months. In addition, with the lack of services promised but were unavailable, they increased her rent. I would still advocate for the location but there are obvious gaps in services for our elderly. It's disappointing as my mom falls just above poverty but really unable to go anywhere else. We are almost stuck where she's at.

Local management is good but ownership rules suck. Also price keeps increasing for apartments but all amenities stay same or less.

I visited this facility in July and had a poor first impression. Even though I was scheduled to be there, nobody was there to greet me. There were a few people in the offices and I finally and to let them know I was there. As I met with the person I was scheduled to see and we walked through the building there wasn't much going on. It was very quite even though there were plenty of people in the dining room, I found it depressing. The building its self is beautiful, but dirty rugs and floors and overflowing trash cans really turned me off.

The place is clean. The staffing changes are excessive. The services paid for by residents are not being received due to lack of staff.

It's a very nice place but not exactly everything I wanted for my aunt and uncle. But they say they are content and have made some friends although that has taken time. The food is OK but nothing to brag about. They probably have some great activities, but nothing that, my aunt and uncle are drawn to.

No activities that interest me. It seem like everyone is handicapped and in wheelchairs or walkers. Many have limited intellefctual capabilities and can't carry on a decent conversation. The people don"t seem friendly. The rooms are small and feel very restrictive. I do like the food and having it cooked for me.

The residents are lovely. The location is wonderful, convenient to the city, but in a very clean and green neighborhood. But the company that recently bought out holiday obviously does not care about its staff or the residents. The turnover in staff, including managers, is horrendous and they are always understaffed so we don't get the services we need. The company remodeled with the idea of making all the residences across the nation, looking very similar, rather than letting each area have its own local influence. This makes for a very unattractive interior, and many things the resident liked were disallowed like bulletin board for communication and potted plants and small mailboxes by each door. The food is the worst I've seen anywhere and there has never been a decent "chef" in two years. They could try to add more interesting activities like classes instead of silly games. They removed equipment that we used from the gym and installed machines too large or difficult for most residents. I never see anyone using it. I'm torn because I want more people to move in, but I wish people had been more honest with me when I first investigated this place. And I've done some research into the company Atria on my own.

New resident could have had better orientation. Staff helpful and friendly. very nice residents. Lots to do. Food good.

My loved one was previously a resident at Holiday Montara Meadows. I would not recommend this facility and families should know that this is NOT a facility that provides care. It is 100%, an Independent Senior Living facility, which was misrepresented to us. The person who works (or worked there at the time) in sales for this property grossly misrepresented the care that they provided and manipulated the lease term after negotiating.

When referring to friendliness I am referring to the staff. Some were great but the management staff were aloof and disingenuous. They act like the residents are I their way and they tend to infantilize them. That may be related to how inappropriately they screen the new folks coming. They are not always appropriate for independent living. That puts stress on the staff and takes away from the experience of other residents. (I don't mean that to sound too harsh but there were many folks for whom people were worried about). Services that were supposed to be provided like light housekeeping in resident apartments did not happen. I was there from July to March and got housekeeping services less than 10 times. Supposed to be weekly. Food was consistently a 2. Very poor preparation and lack of concern for special diets with older folks in mind. I just decided to get my own meals for the last 4 months I was there. That's a common practice among the residents. Activities are usually pretty good. Excellent staff member does them. She's genuine and creative and listens to residents. I did make some nice friends there and I keep in touch with them. It wasn't all bad